16 of 16 Permanent Customer Experience Jobs in Leeds

Partnerships Optimiser Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive depending on experience + bonus scheme Includes: Travel to clients, Events & Meetings, Flexible Working hours. Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over … partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. Protect People are individuals bursting with talent, ambition … driven. Passionate about making a difference and contributing to business growth. Strong ability to use data to tell a persuasive story. Excellent communication and collaboration skills. Preference for statistical experience, SQL and Python experience The Ideal Candidate Possesses the Following Attributes Charismatic and empathic personality Strong relationship-building skills Commercially minded, strategic and forward thinker Strong analytical skills More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. … Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Essential Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or More ❯

such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. … planning and monthly reporting. Monitor and report on performance and applying corrective action strategies as appropriate. Test or adapt RPA applications and supporting hardware to improve workflow, staff and customer experience and patient outcomes. Ensure SLAs are achieved and client expectations are met or exceeded. Build service relationships with clients. Ensure quality and cost-effective services are performed … incidents appropriately lead the learning from such events to ensure that learning is achieved across the RPA team. Person Specification Qualifications Essential Relevant degree or equivalent qualification or significant experience of working at degree level Evidence of continued professional development Blue Prism Cloud practitioner status Additional Blue Prism Certification Desirable Management/leadership qualification or equivalent knowledge at post More ❯

SaaS company supporting clients across the UK and internationally. We're looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you'll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we're looking for: 2-4 years' account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

passion for optimising mobile network performance? We're looking for a Radio Manager to lead our Ericsson North Region optimisation team, ensuring our mobile network delivers the best possible experience for customers. In this critical leadership role, you'll lead a team of 28 skilled radio engineers, driving network improvements across all generations of mobile network technology. You'll … take ownership of network performance, working to national critical metrics and Project Beacon targets, while ensuring smooth delivery of upgrades and new infrastructure. With a strong focus on customer experience , you'll lead initiatives to enhance coverage, speed, and reliability. This includes leading all aspects of demand analysis, capacity planning, network configuration and optimisation, hotspot management, throughput improvements … VIP customer support, and key city performance - all with a laser focus on minimising customer impact. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and More ❯

will engage with senior decision-makers to introduce them to the value and benefits of Bulletproof’s products and services. At least 2+ years in B2B sales and prospecting experience is desirable, determination, motivation and a positive attitude is a must. You will be joining a rapidly growing team, who are continually striving to out-perform their previous achievements. … working environment and offer several additional benefits and rewards. Responsibilities: Business-to-business (B2B) lead generation and sales prospecting Balance the reaching of targets with providing best-in-class customer experience & support Outbound cold calling, gathering sales intelligence, handling objections Manage own workload/call backs via KPIs (key performance indicators) Record outbound call history and customers response … in detail Build and maintain a pipeline of opportunity Deal with key decision makers Skills & Experience Required: Confident and professional on the phone Previous experience and working knowledge of LinkedIn and Sales Navigator. Extremely motivated, hungry to hit targets and earn excellent commission Customer-centric approach to sales with a ‘can-do’ attitude Ability to learn new More ❯

autonomous systems that revolutionize how businesses operate. What You'll Do Craft Intelligent Agents: Design and develop AI agents that automate complex tasks across diverse business areas : finance, operations, customer experience, and more. Build Multi-Agent Ecosystems: Develop collaborative agents capable of reasoning, planning, and interacting seamlessly with APIs, databases, and human users. Innovate Continuously: Implement advanced memory … regulations (GDPR, financial compliance) and guard against bias, hallucinations, and misuse. What You Bring Technical Mastery: Strong skills in Python, JavaScript, or similar languages. LLM & Agent Expertise: Hands-on experience with LLMs (OpenAI, Anthropic, Mistral) and agent frameworks. Advanced Tools: Familiarity with vector databases, RAG pipelines, prompt engineering, REST APIs, cloud deployment, and containerization (Docker/Kubernetes). Domain … Knowledge: Experience in one or more business domains such as finance, housing, operations, or customer service. Preferred Extras: Degree in Computer Science, AI, Data Science, or related fields. Experience with LangChain, CrewAI, Autogen, MLOps, CI/CD, and enterprise systems like SAP, Oracle, or Salesforce. How You'll Measure Success Number of intelligent agents deployed and adopted. More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

Senior Software Developer - Digital and Customer Experience Location: Leeds - Hybrid (UK-based) Level: Senior/Lead Developer Tech Stack: C# .NET | Azure | Blazor | Modern Front-End | DevOps | AI Tools Salary : Up to 80,000 + Benefits Are you a passionate and experienced developer who wants to make a real impact in an award-winning, innovation-driven environment? WRK … strong focus on UI/UX, with a belief that great design elevates functionality A passion for clean, efficient, and maintainable code An appreciation for Agile and Scrum methodologies Experience mentoring others and leading by example A curiosity for emerging tech like AI development tools (e.g. GitHub Copilot) Most importantly, you thrive in a collaborative environment where fresh thinking More ❯

support STADA UKs digital transformation. Sitting on the UK IT Senior Leadership Team, you will shape how we harness data and AI to enhance decision-making, business performance, and customer experience. This role offers a unique combination of strategic influence and hands-on delivery, providing both leadership and technical depth. The role will involve regular travel to our UK … project delivery. Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. Ensure a high quality of customer care for all colleagues, customers & suppliers, both remotely & face to face. Manage personal workload effectively through strong time management and prioritisation. What We're Looking For Were seeking an … be key considerations in the selection process. The ideal candidate will bring a collaborative mindset, a proactive approach, and a genuine enthusiasm for solving problems and driving innovation. Essential Experience & Qualification Minimum 4 years experience in data architecture, data warehousing, and cloud platforms (e.g. Snowflake, Azure, Databricks). Hands-on expertise with the Microsoft Power Platform, Power Automate More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

The Role A key priority for the team is to organically grow our existing customer account base via cross sell and up sell as well as continuing to acquire new business customers. You will lead the team to increase the average spend per account, whilst also delivering the highest of standards of customer service satisfaction. This is a … fantastic opportunity for a candidate who has experience in a cyber or technology sales management role, who is looking to expand their skillset, and be supported in developing a successful career. The successful candidate will need to balance the management, coaching and development of a team whilst balancing pipeline, forecasting, deal coaching and stepping into opportunities where needed to … get things across the line. Key Responsibilities You will be widely recognised as an authority within the organisation and by external peers for your extensive knowledge and experience in customer success and account management Demonstrable success in managing complex sales cycles, including selling sophisticated solutions and engaging with multiple stakeholders across diverse sectors Proven success in driving revenue More ❯

allowance Sector - Online Retail Location - Leeds/Bradford Contact - callum.bell@forsythbarnes.com Our client is a prominent entity within the retail sector, dedicated to providing top-quality products alongside outstanding customer service. With a strong commitment to innovation and sustainability, this organization aims to enhance the overall shopping experience. Their ambition is to create an effortless online shopping journey that … plans that align with the organization’s retail goals. The ideal candidate will engage with various teams to refine the online platform, ensuring ease of use and optimizing the customer experience. This position requires a unique combination of technical expertise and leadership capabilities to motivate the development team and manage e-commerce projects successfully. Key Responsibilities Develop and execute … guidance to boost their skills and efficiency. Work closely with marketing, sales, and IT departments to ensure e-commerce activities align with broader business objectives. Evaluate performance indicators and customer feedback to drive continuous improvements in online services. Keep abreast of industry advancements and emerging technologies to suggest impactful enhancements. Requirements Demonstrated experience in e-commerce management or More ❯

Access Administration. Focus will initially be on one of the two subjects and over time both roles will be learnt. This is an excellent role for someone with great experience of working in an operational role and who is an outstanding teammate! Contingent Worker Onboarding requires the role holder to undertake all operational activities to ensure contractors, consultants, agency … staff etc. join the Bank in a timely manner, that necessary documentation is received, and the hiring manager and new joiner receive a positive customer experience. This requires building knowledge of the onboarding journeys for contingent workers that join via procurement channels or the Public Sector Resourcing Framework (PSR). The Network Access Administrator role holder contributes to the … will be responsible for Contingent Worker Onboarding Delivering all aspects of Contingent Worker onboarding, working autonomously to deliver required onboarding tasks. Working collaboratively with the team to deliver excellent customer service through effective communication, reliability, knowledge sharing and being a key contributor. Understanding the different types of Contingent Workers and their requirements. Ensuring correct documents have been received to More ❯

based in Central London As a React Developer for this Media client, you will have the chance to: Design and develop high-performance, user-centric web applications that enhance customer experiences. Collaborate with cross-functional teams to implement innovative solutions and deliver impactful projects. Contribute to the overall architecture and design decisions, ensuring scalability and maintainability. Engage in continuous … frameworks. Key Skills Proficiency in React.js, JavaScript (ES6+), and Redux or similar state management libraries Familiarity with RESTful APIs, GraphQL, and modern front-end build tools (Webpack, Babel, etc.) Experience with responsive design and cross-browser compatibility Understanding of version control systems (Git) Knowledge of testing frameworks (Jest, Enzyme, or similar) is a plus Experience 2+ years of … professional experience in front-end development using React.js Proven track record of delivering high-quality web applications in a collaborative team environment Strong problem-solving skills and attention to detail Effective communication skills, with the ability to articulate technical concepts to non-technical stakeholders Experience with agile methodologies and working within an agile team is preferred With Myn More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯