1 to 25 of 35 Permanent Customer Experience Jobs in Leeds

of defects is a standard operating practice - Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience - Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams - Inspire front line teams to go … risk-taking and advocacy on behalf of product teams. - Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. - Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations. - Responsible … opportunities are availed of - Foster a work environment that respects and is responsive to the needs of a diverse staff - Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. - Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration. More ❯

test design, analysis, validation, training, and documentation • Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals • Acquire various data sources to enable holistic analysis at a global level • Establish performance benchmarks, conduct analyses, and prepare reports on … periodic trend summaries, and providing updates and recommended actions to management. • Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations • Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. … test design, analysis, validation, training, and documentation • Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals • Acquire various data sources to enable holistic analysis at a global level • Establish performance benchmarks, conduct analyses, and prepare reports on More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive potential … customers on where to invest their next available £, aligned with upcoming FCA regulatory changes. You'll work in an agile, purposeful environment. Through collaborating, you'll ensure the AI experience is clear, natural, and candid to empower customers to feel more confident in their financial decisions. As part of the frontier of our AI proposition - you will be innovating … and shaping the future of customer experience through a new human like channel. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at the heart of all experiences, both More ❯

APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing … documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply forUKSecurity clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization … integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration More ❯

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯

Contract: Permanent, Full-Time Salary: Competitive Includes: Global Travel where needed, occasional but with potential to be up to 50% of time Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with … a presence in 12 global offices. Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market. As a … training activities, attendance, and results in compliance with regulatory and organizational standards. · Stay informed on industry trends, learning technologies, and best practices in adult education. Qualifications: · 5+ years of experience in training and development, ideally across multiple industries. · Strong knowledge of instructional design methodologies and adult learning principles. · Excellent communication, presentation, and leadership skills. · Strong analytical skills to assess More ❯

business stakeholders to understand their needs, processes, and pain points, ensuring IT services are aligned to business priorities and that service impacts are clearly understood and managed from a customer-centric perspective. Collaborates with the Regional Programme and Project Managers to facilitate the seamless transition for new and refreshed stores. Ensures that regional applications and systems are prepared for … support a positive user experience. Oversees and reports on the execution of regional CSI plans. Works collaboratively with regional IT teams to promote a service-oriented culture focused on customer experience and operational excellence. Ensures that change management processes are followed across the region. Supports the assessment and validation of changes and represents the region in global change … global standards. This role may contribute to local office engagement and general management activities where applicable, supporting a strong connection between IT and the wider business. PERSONAL PROFILE Demonstrated experience in a service management role within a diverse and complex environment. Experience managing IT systems across a global organisation is highly desirable. Proven experience in producing and More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will: Serve as gatekeeper in assigned process areas for the change management process Partner with tech organization on the business requirement documents (BRD) Define the right process and work with … performance across all projects Audits completed projects to verify sustained impact This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable … process paths to improve customer experience. The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths. Key job responsibilities Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation More ❯

site speed to market, and overall trading performance. Forecast demand and implement stock replenishment strategies to minimise stockouts and optimise inventory levels. Analyse KPIs including traffic, conversion, AOV, and customer acquisition to identify continuous improvement opportunities. Align marketplace strategy with wider digital and commercial teams to ensure consistent messaging, range differentiation, and campaign execution. Collaborate cross-functionally with UX … product, engineering, operations, and customer service to deliver a seamless end-to-end customer experience. What We’re Looking For: 12 months experience in supplier or vendor management within a marketplace or eCommerce trading environment. Confident negotiator and communicator, able to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and adapt … to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity, and continuous improvement. This is a company where your ideas count, and your work will make a real More ❯

they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. … requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools … e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and More ❯

team Develop a pathway for traders to develop their programming skills to support the trading automation projects backlog. Success will be measured in time savings, cost savings and better customer experience from the projects you work on. The skills and experience we're looking for: Exposure to (or a willingness to learn) multiple programming languages and tools … including C#, Python and Excel. 1+ years in a quantitative or engineering role. Some demonstrable experience building & deploying applications. Effective communication skills, capable of collaborating with own team and wider audiences. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly. Excellent analytical and problem solving skills. Strong sense of ownership and ability … celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports More ❯

committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and logging data Relentless focus on … customer experience with good understanding of security best practice Fluency in cloud infrastructure (AWS) - using Infrastructure as Code (Terraform, Git), building automated pipelines (Gitlab CI, Lambda) with experience with a container orchestration platform (Kubernetes, Helm). What we offer: Our roles offer more than just a job, you'll become part of the evoke! We have created More ❯

as we can- we don't like inefficiencies nor do we believe that realrisk mitigation is achieved by throwing people at the problem; and We create the best possible customer experience - we want our customers (both internal andexternal) to look forward to going through our processes. The Risk teams are at the forefront of GoCardless' expansion. We must … comprehensive regulatory strategy for UK/ANZ that is fit for GoCardless' businessand strategic objectives. Lead our Consumer Duty Program. What excites us We're looking for someone with experience in a regulated financial institution, who is passionateabout moving to a fast-paced fintech. We'd love to hear from you if you: Have worked in the world of … or aregulator. You have a track record with FCA Regulated firms. You are well versed with communicating with the FCA and ASIC (ASIC would be valuablebut not essential) Have experience in delivering change and interaction with various senior stakeholders. Have experience of regulatory regimes in ANZ, but not essential. Have strong communication skills both written and verbal. Like More ❯

big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company … Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and … future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be a More ❯

partnering with this leading ecommerce business in their search for a CRM Automation Manager. Or client is committed to making high quality products and delivering a best in class customer experience, using cutting edge technology and empowering a stand-out team to do so. To help with their continued growth they are searching for an Automation Manager to … and campaigns Work with the CRM team to build and optimise complex journey flows Create segments for targeting, using behavioural, lifecycle, and transactional data The person Strong technical skills, experience of integrating data, building dynamic data-driven components Strong data and analytical skills Very organised with attention to detail, and an innovative problem solving For much more information on More ❯

of our Enterprise Integration Team within our operational teams. In this pivotal role, you'll guide the strategic evolution of our integration solutions, ensuring seamless data flow and exceptional customer experiences. Your transformation challenge Team Leadership & Development: Lead and empower a team of talented Software Developers. Drive team development strategy: talent development, succession planning, and retention. Manage team capacity … corrective measures. Organize and lead regular team meetings to brief on achievements and objectives. Integration & Technical Excellence: Control achievement of company and department objectives relevant to Enterprise Integration. Manage Customer Technology contributions to strategic projects. Continuously transfer knowledge to global teams (EU, US, Asia). Assess and improve departmental tooling usage. Advise internal stakeholders on customer requirements and … of-the-art technologies, including AI tools like Copilot/Cursor. Collaboration & Stakeholder Management: Coordinate closely with Software Development core teams, Professional Services, and Quality Assurance. Align regularly with Customer Care and Customer Technology Leads. Represent Customer Technology in internal forums and external customer meetings. Ensure continuity of support with balanced project delivery workload through careful More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. RiskNarrative operates as a recognised innovative leader in More ❯

our Leeds office. About this opportunity Join our dynamic team as a Senior Technical Application Service Specialist (TASS) and play a pivotal role in shaping the future of our customer experiences. Our ICS Lab products include Investment ISAs and Individual Pensions (SIPPs), offering a significant opportunity to meet growing customer needs through our brands, including Lloyds, Halifax, Bank … use agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design, and Engineering, we ensure seamless and effective customer journeys. As a Senior Technical Application Service Specialist, you'll handle complex service issues, lead training sessions, contribute to service strategy, and manage high-priority service issues. This role … emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. What you'll be doing: Subject Matter Expertise: Resolve complex service issues and handle customer concerns. Training & Development: Lead training sessions to upskill team members. Strategic Contribution: Shape service strategy and drive process improvements. Process Improvements: Identify and implement business practice improvements. Operational Accountability: Ensure More ❯

our Leeds office. About this opportunity Join our dynamic team as a Senior Technical Application Service Specialist (TASS) and play a pivotal role in shaping the future of our customer experiences. Our ICS Lab products include Investment ISAs and Individual Pensions (SIPPs), offering a significant opportunity to meet growing customer needs through our brands, including Lloyds, Halifax, Bank … use agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design, and Engineering, we ensure seamless and effective customer journeys. As a Senior Technical Application Service Specialist, you'll handle complex service issues, lead training sessions, contribute to service strategy, and manage high-priority service issues. This role … emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. What you'll be doing: Subject Matter Expertise: Resolve complex service issues and handle customer concerns. Training & Development: Lead training sessions to upskill team members. Strategic Contribution: Shape service strategy and drive process improvements. Process Improvements: Identify and implement business practice improvements. Operational Accountability: Ensure More ❯

least two days per week, or 40% of our time, at one of our office sites. About this opportunity Are you passionate about the potential of AI to transform customer experiences? We're looking for a strategic and technically minded Product Owner to lead the mobilisation of our AI feature teams within the Homes Platform. This role is responsible … within the Homes Platform. The Product Owner will identify and shape high-impact AI use cases across mortgage journeys, working closely with engineering teams to deliver innovative, responsible, and customer-centric AI solutions. You'll bring a strong grasp of AI technologies and how they can be applied to solve real business problems. What will I be doing? Own … the vision, roadmap, and backlog for AI feature teams, ensuring alignment with Homes Platform strategy and customer needs. Identify and prioritise AI use cases across mortgage journeys, demonstrating domain knowledge and AI expertise. Translate complex business challenges into AI-enabled solutions, collaborating with engineering and data science teams to shape delivery. Recommend appropriate AI technologies (e.g. NLP, ML, predictive More ❯

least two days per week, or 40% of our time, at one of our office sites. About this opportunity Are you passionate about the potential of AI to transform customer experiences? We're looking for a strategic and technically minded Product Owner to lead the mobilisation of our AI feature teams within the Homes Platform. This role is responsible … within the Homes Platform. The Product Owner will identify and shape high-impact AI use cases across mortgage journeys, working closely with engineering teams to deliver innovative, responsible, and customer-centric AI solutions. You'll bring a strong grasp of AI technologies and how they can be applied to solve real business problems. What will I be doing? Own … the vision, roadmap, and backlog for AI feature teams, ensuring alignment with Homes Platform strategy and customer needs. Identify and prioritise AI use cases across mortgage journeys, demonstrating domain knowledge and AI expertise. Translate complex business challenges into AI-enabled solutions, collaborating with engineering and data science teams to shape delivery. Recommend appropriate AI technologies (e.g. NLP, ML, predictive More ❯

We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems … Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with … for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While not essential, the following would be beneficial: Experience working with CI/CD pipelines and DevOps practices Working knowledge of Python, React, or SQL Experience supporting Salesforce or similar enterprise platforms 25 days Annual Leave (plus More ❯