24 of 24 Permanent Customer Experience Jobs in Leeds

of defects is a standard operating practice - Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience - Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams - Inspire front line teams to go … risk-taking and advocacy on behalf of product teams. - Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. - Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations. - Responsible … opportunities are availed of - Foster a work environment that respects and is responsive to the needs of a diverse staff - Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. - Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration. More ❯

Position Summary The Solutions Architect - Network role is to ensure and enhance a culture of solution and design excellence to create award winning customer solutions across our technical practices. The Solutions Architect - Network will serve along with a small team as solution/technical advisor for Claranet’s solutions, providing guidance and support on technology solutions that meet their … business objective and ensures superior customer experience. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. The Solutions Architect - Network will serve as a technical advisor for Claranet’s solutions. Objectives and Key Results To create increased win probability in customer opportunities through the ability … To ensure that Network products and services are designed to the leading market standards, using where possible, repeatable designs. To serve as the Solutions Architect - Network aligned to agreed customer opportunities where hybrid solutions are required and provide guidance and support on technology solutions that meet the clients' business objectives. To develop and maintain relationships with key stakeholders of More ❯

same thing? Somewhere you can really make a difference? We are working on a major transformation programme which sees YBS redesigning and digitising our approach across all of our customer facing channels. As a Service Designer in YBS you will be a driving force in designing seamless experiences to drive those changes. We are looking for people who really … understand the value end to end service design can bring. In this role, you will play a crucial part in shaping the future of our customer and colleague experience by designing seamless, engaging, human-centred services. Along with some fantastic benefits and a culture that's focussed on our customers and colleagues, you will be a part of … the role As Service Designer , you'll shape the future of our digital services by working collaboratively with stakeholders and designers to come up with innovative ways to meet customer needs and solve business problems. You will Lead Service Design activities including facilitating stakeholder workshops, identifying customer pain points, business/technology opportunities and constraints in order to More ❯

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯

committed to delivering results, we want to hear from you. Key responsibilities include: Product Strategy & Roadmap Own the roadmap for a key strategic product, ensuring alignment with company strategy, customer needs, and market trends. Translate vision into actionable initiatives, prioritised backlogs, and measurable goals. Evaluate and adjust priorities regularly based on input from stakeholders, customer feedback, and evolving … drive adoption and ROI. Cross-Functional Collaboration Facilitate and lead key Agile ceremonies such as Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives. Act as the voice of the customer and the business in discussions with technical teams, ensuring development efforts meet intended outcomes. Work closely with support and implementation teams to understand customer pain points and opportunities … Assurance Gather input from multiple departments and stakeholders to define detailed product requirements and user stories. Define clear and testable acceptance criteria to ensure all deliverables meet business and customer expectations. Support QA efforts by validating that delivered solutions meet requirements before release. Technical Documentation & Internal Enablement Produce and maintain product specifications, user guides, process diagrams, and internal support More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join an industry-leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth … strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioral patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS SQLData Visualisation NICE TO HAVE SKILLS PythonGoogle More ❯

both in the UK and internationally and looking for a Head of Growth/Head of Paid Media to join the leadership team. About the role Reporting to the Customer Growth Director, you will be a pivotal member of the Leadership Team, responsible for defining and executing the overarching growth and digital marketing strategy. This role demands a strategic … but executional biased leader with a strong data-driven and customer-centric approach, capable of leading and optimising all digital marketing channels, fostering innovation within internal and external teams, and collaborating cross-functionally to enhance the entire customer journey. You will be instrumental in driving customer acquisition, revenue growth, and brand awareness in a fast-paced D2C … performing internal team, championing a culture of continuous testing, learning, and knowledge sharing - and foster the same with relevant external teams/agencies. Data-Driven Decision Making: Leverage analytics, customer insights, and market research to inform strategic direction, identify growth opportunities, and drive iterative improvements. Cross-Functional Collaboration: Collaborate closely with CRM/retention, tech, finance, creative, and brand More ❯

business stakeholders to understand their needs, processes, and pain points, ensuring IT services are aligned to business priorities and that service impacts are clearly understood and managed from a customer-centric perspective. Collaborates with the Regional Programme and Project Managers to facilitate the seamless transition for new and refreshed stores. Ensures that regional applications and systems are prepared for … support a positive user experience. Oversees and reports on the execution of regional CSI plans. Works collaboratively with regional IT teams to promote a service-oriented culture focused on customer experience and operational excellence. Ensures that change management processes are followed across the region. Supports the assessment and validation of changes and represents the region in global change … global standards. This role may contribute to local office engagement and general management activities where applicable, supporting a strong connection between IT and the wider business. PERSONAL PROFILE Demonstrated experience in a service management role within a diverse and complex environment. Experience managing IT systems across a global organisation is highly desirable. Proven experience in producing and More ❯

Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst ?to come and join our customer-driven, diligent, and collaborative team on a permanent basis. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and … for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference What youll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our … opportunity if you are looking to break into the technology industry and join a collaborative service support team. This doesnt mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support More ❯

they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. … requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools … e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and More ❯

team Develop a pathway for traders to develop their programming skills to support the trading automation projects backlog. Success will be measured in time savings, cost savings and better customer experience from the projects you work on. The skills and experience we're looking for: Exposure to (or a willingness to learn) multiple programming languages and tools … including C#, Python and Excel. 1+ years in a quantitative or engineering role. Some demonstrable experience building & deploying applications. Effective communication skills, capable of collaborating with own team and wider audiences. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly. Excellent analytical and problem solving skills. Strong sense of ownership and ability … celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You'll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you'll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we're … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company … Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and … future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be a More ❯

We're on the lookout for an Applications Analyst with strong problem-solving skills and hands-on experience in Workday Financial Management to help shape how we use the platform here at Yorkshire Housing. It's a brilliant time to join us, as we're about to embark on a significant transformation journey with the implementation of Workday - a … homes (and more in the pipeline), we're on track with our growth plan to build 8,000 new homes across Yorkshire. We're dedicated to creating exceptional customer experiences and are on a mission to build a culture that prioritises excellence, innovation, and customer obsession. What will you be doing? Leading the transition of new Workday Financial … transitions from project to support. Supporting, coaching, and training colleagues on Workday best practices and functionality. Collaborating with finance stakeholders and cross-functional teams to deliver a great Workday experience that supports accurate reporting and efficient processes. This is a primarily home-based position, but you'll need to travel to our Leeds office occasionally for team collaboration, training More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with More ❯

our Leeds office. About this opportunity Join our dynamic team as a Senior Technical Application Service Specialist (TASS) and play a pivotal role in shaping the future of our customer experiences. Our ICS Lab products include Investment ISAs and Individual Pensions (SIPPs), offering a significant opportunity to meet growing customer needs through our brands, including Lloyds, Halifax, Bank … use agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design, and Engineering, we ensure seamless and effective customer journeys. As a Senior Technical Application Service Specialist, you'll handle complex service issues, lead training sessions, contribute to service strategy, and manage high-priority service issues. This role … emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. What you'll be doing: Subject Matter Expertise: Resolve complex service issues and handle customer concerns. Training & Development: Lead training sessions to upskill team members. Strategic Contribution: Shape service strategy and drive process improvements. Process Improvements: Identify and implement business practice improvements. Operational Accountability: Ensure More ❯

our Leeds office. About this opportunity Join our dynamic team as a Senior Technical Application Service Specialist (TASS) and play a pivotal role in shaping the future of our customer experiences. Our ICS Lab products include Investment ISAs and Individual Pensions (SIPPs), offering a significant opportunity to meet growing customer needs through our brands, including Lloyds, Halifax, Bank … use agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design, and Engineering, we ensure seamless and effective customer journeys. As a Senior Technical Application Service Specialist, you'll handle complex service issues, lead training sessions, contribute to service strategy, and manage high-priority service issues. This role … emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. What you'll be doing: Subject Matter Expertise: Resolve complex service issues and handle customer concerns. Training & Development: Lead training sessions to upskill team members. Strategic Contribution: Shape service strategy and drive process improvements. Process Improvements: Identify and implement business practice improvements. Operational Accountability: Ensure More ❯

least two days per week, or 40% of our time, at one of our office sites. About this opportunity Are you passionate about the potential of AI to transform customer experiences? We're looking for a strategic and technically minded Product Owner to lead the mobilisation of our AI feature teams within the Homes Platform. This role is responsible … within the Homes Platform. The Product Owner will identify and shape high-impact AI use cases across mortgage journeys, working closely with engineering teams to deliver innovative, responsible, and customer-centric AI solutions. You'll bring a strong grasp of AI technologies and how they can be applied to solve real business problems. What will I be doing? Own … the vision, roadmap, and backlog for AI feature teams, ensuring alignment with Homes Platform strategy and customer needs. Identify and prioritise AI use cases across mortgage journeys, demonstrating domain knowledge and AI expertise. Translate complex business challenges into AI-enabled solutions, collaborating with engineering and data science teams to shape delivery. Recommend appropriate AI technologies (e.g. NLP, ML, predictive More ❯

We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems … Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with … for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While not essential, the following would be beneficial: Experience working with CI/CD pipelines and DevOps practices Working knowledge of Python, React, or SQL Experience supporting Salesforce or similar enterprise platforms 25 days Annual Leave (plus More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and remortgage cases More ❯

Network Customer Service Coordinator D Co E Job Description Project: Telecom Infrastructure Project Reports to: Team Lead/Manager Roles Involved: Task/Order Progression, Customer Communication, Call Handling, Task Allocation & Management, Jeopardy Management= Role & Responsibilities: The key objective of the DCoE is to provide support to Field Engineers. Provide on-the-job support to enable tasks to … be completed as effectively as possible. Aim to stop repeat fault reports to improve the customer experience. Handle reactive engineering calls and proactive provision and repair fallouts. Make real-time decisions based on diagnostics and suggest available/alternate options to field engineers after reviewing live system reports. Read, analyze, and understand design & planning specifications to coordinate successful installation … company while maintaining all required call etiquettes when dealing with customers. Liaise with other regional teams to understand timelines and ensure contractual dates are met and all required Key Customer Interactions (KCIs) reach customers on time. Provide support five days a week, Monday to Saturday. Work shifts between 8 AM and 5:30 PM on weekdays. The scope of More ❯

and we're looking for an Associate Product Manager to help transform the way our customers interact with their parcel journeys. Reporting into the Principal Product Manager for the Customer & Client pillar, you'll help build connected, self-serve experiences that reduce friction and enhance engagement across our app - from managing delivery preferences to world class support tools like … BAs, Architects, Engineers, and Service colleagues to drive delivery, maximise value and remove blockers. Influence the direction of the product through data-driven decision making and insight from key customer and business feedback. Work with internal teams to evaluate product performance and ensure alignment with strategic OKRs. Evaluate product investment opportunities, monitor ROI, and support risk management across the … right balance of technical debt, enhancements, and new feature delivery. Still interested? Great news! We are looking for: Solid understanding of the software product lifecycle and agile delivery methodologies. Experience working within fast-paced product or technology teams. Strong commercial awareness with the ability to connect technical detail to business value. Background in digital products, customer-facing services More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯

We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems … we're looking to hire a C# .Net Developer to work with us on a remote contract basis (inside IR35). It would also be beneficial if you have experience with Node.JS. Essential behaviours These are the most important things to us, we can teach skills, but behaviours are much harder to teach. A passion for engineering and a … communicator who shares our values of openness and respect A desire to build up and see others succeed, rather than wanting to be the Hero Essential skills Strong coding experience in C#/.Net and Node.js Experience in SQL, Microsoft Access and React.js A good understanding of and experience working with agile methodologies Confident ability to work More ❯