1 to 25 of 42 Permanent Customer Experience Jobs in Leeds

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯

Product Owners with Salesforce capabilities and evaluate the pros and cons of specific implementation options. Configure and develop Salesforce functionality aimed at enhancing the Customer Experience for our Operations teams. Beyond 90 days: Continue to enhance the functionality and capabilities of the platform for our Service, Support, and … Operations groups. Contribute your expertise to evolve the development team's operating mode. Provide guidance on Salesforce capabilities to the business community. Essential Skills & Experience: Bachelor's degree required - Computer Science, MIS or equivalent. Experience with Salesforce clouds with focus on Service and Experience Clouds. Demonstrated experience and knowledge of relational databases, data modeling, unit testing, and ETL tools. Experience with Agile development methodologies such as SCRUM and Kanban. Experience with web services (REST & SOAP, JSON, LWC, XML, APEX, VisualForce, and SOQL, etc.) a plus. Desirable Skills & Experience: Track record years of experience More ❯

What We Need NetBrain is looking for a Customer Success Manager with a strong background in this function specifically for Enterprise IT solutions. This person should have excellent interpersonal and communication skills, as well as the ability to multitask and learn complex technology. The Impact You'll Make In … enterprise customers across a wide range of verticals to drive product adoption and outcomes. Your work will lead to renewals, expansion, advocacy and general customer satisfaction across these key accounts. You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI … You will work closely with a variety of internal functions, including the Sales, Support, Service and Product Management Teams. What You'll Do Create customer-facing QBR templates and new go-to-market documentation. Build email campaign templates that are tied to new features and new platform capabilities. Incorporate More ❯

known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … stack and get involved in all stages of the software development lifecycle. As we have a specific project in mind, this role does require experience with C# .net and Node.js. Having experience or a willingness to learn other languages is beneficial, as once you get the opportunity to … don't want to chuck code over the fence, and you are keen to be involved right through to delivering the code to the customer A desire to build up and see others succeed, rather than wanting to be the Hero We believe every engineer should have a fundamental More ❯

of the team. Shape, develop, contribute to and present proposals to support clients with IAM. Coach and develop junior team members through sharing of experience and knowledge. Recognise the importance of continuous self and team development and actively strive to achieve this. Foster a sense of self belief and … confidence in others, seek to understand other motivations. What will you need to do it? Proven experience of IAM requirements gathering; and strategy and design development. Proven experience of managing and delivering aspects of IAM projects. Proven experience of implementing one or more of the following IAM … solutions: Sailpoint, CyberArk, OneIdentity, Okta, BeyondTust and Microsoft Entra ID General knowledge across multiple IAM domains, with in-depth experience across two or more specific domains from: Enterprise identity, including provisioning, JML, certification, RBAC, entitlement management, policy management, data access governance, identity analytics; Customer IAM (CIAM), including registration More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

Maintenance Team Leader, RME Team - Dublin Identyfikator pracy: Amazon Ireland Support Services Limited Amazon Operations is at the core of the customer experience, managing everything from purchase to delivery. We operate over 50 Fulfillment Centers across Europe, with hundreds of Delivery Stations, thousands of machines, and tens of … Reliability Maintenance Engineering team, where we maintain and optimize technologies across the Global Amazon Warehouse & Delivery Network. Purpose of the Job We seek motivated, customer-focused individuals to join us as Senior Reliability Maintenance Engineering Technicians. The role focuses on ensuring safety compliance, conducting preventative maintenance, and maximizing equipment … qualifications obtained outside Ireland or the UK, a Statement of Comparability from UK ENIC is necessary. • Skilled in both electrical and mechanical disciplines, with experience in automation or complex MHE environments. • Solid knowledge of PLC control systems. • Experience with CMMS for proactive maintenance planning and recording reactive tasks. More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

create clear, measurable value. You'll be working in a hybrid cloud environment (Azure, Databricks), applying your skills to real challenges in areas like customer behaviour, operations, and digital journeys. You'll learn from experienced colleagues, develop your craft, and help embed analytics into everyday business processes. What You … ll Love Create Value Through Insight : Design and deliver data science solutions that drive outcomes - whether it's increasing efficiency, reducing cost, or improving customer experience. Build & Apply Models : Support the development of predictive and optimisation models using Python, Databricks, and Azure. Help ensure outputs are robust, interpretable, and … Learn and develop in a high-performing team with clear opportunities to increase your influence and responsibility over time. What You'll Need Essential: Experience working in analytics, data science, or a related function, with evidence of delivering results. Proficiency in Python, SQL , and visualisation using open source libraries. More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

Job Description: Title: Senior Oracle BPM Developer Type: Permanent Location: Leeds, UK As a Senior Oracle BPM Developer, you are required to Enhance Customer Experience and Reduce processing time around retail lending. In this role you will analyse the existing 11g application to identify deprecated features, incompatible components … Business Process Execution Language(BPEL) workflows and BPMN diagram. Provide support in testing , debugging, deployment and Support. Your Profile Essential skills/knowledge/experience: Code Development: Write, test and maintain high quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

Job Description: Title: Senior Oracle BPM Developer Type: Permanent Location: Leeds, UK As a Senior Oracle BPM Developer, you are required to Enhance Customer Experience and Reduce processing time around retail lending. In this role you will analyse the existing 11g application to identify deprecated features, incompatible components … Business Process Execution Language(BPEL) workflows and BPMN diagram. Provide support in testing , debugging, deployment and Support. Your Profile Essential skills/knowledge/experience: Code Development: Write, test and maintain high quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

matters through challenging projects that demand ambitious innovation and thought leadership. What You'll Do: As a Senior Oracle BPM Developer, you will enhance customer experience and reduce processing time around retail lending. You will analyse the existing 11g application to identify deprecated features, incompatible components, and potential … Business Process Execution Language (BPEL) workflows and BPMN diagrams. Provide support in testing, debugging, deployment, and support. Your Profile: Essential Skills/Knowledge/Experience: Code Development: Write, test, and maintain high-quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

shift towards a product-centric model. This is a great time to be joining us! We're expanding our product portfolio across three pillars: Customer & Client, Sender, and Courier. As our Senior Product Manager for the Customer pillar, you'll lead the team to ensure seamless delivery to … recipients. Your focus will be on understanding the Customer Journey, identifying opportunities through processes, data, and technology, and shaping strategies to improve customer experience. Responsibilities Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals. Work with your team … to deliver and execute requirements, define requirements, and foster a high-velocity culture. Collaborate with data analysts to understand the impact of changes on customer and business outcomes, sharing insights with your team. Collaborate with senior leadership and product teams to define product vision and strategy. Ensure product OKRs More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

This role will be based around growing a selection of Castore partnership websites by regularly updating the digital platform, constantly looking to improve the customer experience and monitoring key metrics. Responsibilities Set up and maintain partner webshops in line with partner requirements and brand guidelines. Manage product uploads … store functionality or content. Ensure all stores adhere to Castore's premium standards in terms of merchandising and user experience. Skills & Qualities Key Skills: Experience in e-Commerce is ideal, but not necessary. MS proficient, particularly Excel. Setting up trading campaigns is ideal, but not necessary. Basic knowledge of More ❯

Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. More ❯

Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯