8 of 8 Permanent ITSM Jobs in Leeds

Incident Management, Incident Management, and Service Transition Strong technical background with the ability to communicate effectively to non‐technical stakeholders Hands‐on experience with ITSM/helpdesk tooling (e.g. ServiceNow) Why Join Us? We’re a purpose‐driven organisation committed to creating positive impact and championing inclusion. You’ll join ...

including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Understands ITSM tools, And having goods hands on in Service Now Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building ...

e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding ...

IT services sector Knowledge of IMACD/IMAC project delivery, Helpdesk operations, and Managed Services commercial models Experience with ERP systems, CRM platforms, or ITSM tools (e.g., ServiceNow) Understanding of European market dynamics and multi-territory pricing considerations Professional qualification in finance, accounting, or business management EEO Toshiba ...

Asset Management, Azure, Dynatrace, and general financial management. Strong understanding of software licensing, particularly Microsoft. Proven experience managing IT assets and working across IT service management, infrastructure, or operations (5+ years). Day-to-day vendor management experience, ideally with major IT suppliers such as Fujitsu. Demonstrated ability to drive ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with … user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training ...

teams, and making a real impact in a modern, hybrid-cloud environment. What we are looking for: Professional certifications in Technical Engineering, Cloud Platforms, ITSM or IT Architecture, or equivalent hands-on experience. Broad technical understanding across applications and infrastructure, including firewalls, load balancers, networking, and certificates. Strong knowledge … design, with a focus on Azure and modern cloud platforms. Solid grounding in IT engineering principles and best practices. 5+ years' experience in IT service management, infrastructure, or operations, with strong vendor management exposure (ideally Fujitsu). Proven infrastructure design and architecture experience at SME level; financial services experience ...