4 of 4 Permanent ITSM Jobs in Leeds

teams to deliver responsive, high‐quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. ...

IT assets, configuration items (CIs), and their relationships across the enterprise. This role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes. Key Responsibilities Define and implement the Configuration Management strategy, policies, and processes . Establish and maintain the CMDB governance … applications and infrastructure. Integrate CMDB with discovery and monitoring tools for real‐time updates. Ensure alignment between asset management and configuration management. Integration with ITSM Processes Collaborate with Incident, Problem, Change, and Release Management teams. Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment . Enable accurate ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

enterprise. The successful candidate will define management strategies, collaborate across IT teams, and utilize tools like ServiceNow and BMC Helix to enhance IT Service Management processes. Strong analytical skills and ITIL knowledge are essential. #J-18808-Ljbffr ...