5 of 5 Permanent Service Desk Analyst Jobs in Leeds

Service Desk Analyst - Permanent - Leeds based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point … of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. Shift Details: 24x7 Service Desk based in Leeds Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM The Role: Serve as the first point of contact for IT support, providing excellent customer … service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Escalate complex issues to the relevant teams while keeping users informed Collaborate with teammates to improve processes and enhance first-time fix rates More ❯

Service Desk Analyst - Permanent - Leeds based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point … of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. Shift Details: 24x7 Service Desk based in Leeds Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM The Role: Serve as the first point of contact for IT support, providing excellent customer … service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Escalate complex issues to the relevant teams while keeping users informed Collaborate with teammates to improve processes and enhance first-time fix rates More ❯

plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? Reporting to the Service Desk Team Manager, the Service Desk Analyst will form part of a growing team supporting the internal infrastructure of the … managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover in the event of … independently on assigned projects through to completion and train other team members on those new technologies To troubleshoot IT issues as requested by the Service Desk Manager Ensure appropriate support documentation is maintained and that the Service Desk knowledge base is appropriately populated and updated. To More ❯

1st Line Support Analyst Azure/Intune/Entra ID Circa £30,000 Hybrid – Crawley An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office … will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support … analyst who is eager to learn and develop professionally Experience supporting user lifecycle processes (joiners, movers, leavers) Desirable: Familiarity with Microsoft Intune Handheld devices This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You’ll gain exposure to both support and More ❯

Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯