2 of 2 DemandTrendPermanent 1st Line Service Desk Analyst Jobs in Leicestershire

covering Azure cloud, Networking, Telephony, Software applications, and much more. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full … ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you … are looking to progress in an IT Support career and have the following: At least 12 months’ experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active More ❯

covering Azure cloud, Networking, Telephony, Software applications, and much more. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full … ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA s. This position is both technical and customer service based and is ideal if you … are looking to progress in an IT Support career and have the following: At least 12 months experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active More ❯