1st Line Service Desk Analyst Job Trends in Leicestershire

First Line Service Desk Analyst
East Midlands > Leicestershire

The median First Line Service Desk Analyst salary in Leicestershire is £24,750 per year, according to job vacancies posted during the 6 months leading to 6 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 Sep 2025
Same period 2024 Same period 2023
Rank 47 87 -
Rank change year-on-year +40 - -
Permanent jobs requiring a 1st Line Service Desk Analyst 1 2 0
As % of all permanent jobs advertised in Leicestershire 0.26% 0.25% -
As % of the Job Titles category 0.28% 0.27% -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £23,875 - -
Median annual salary (50th Percentile) £24,750 - -
75th Percentile £25,625 - -
90th Percentile - - -
East Midlands median annual salary £24,750 £27,000 £27,500
% change year-on-year -8.33% -1.82% +19.57%

All DemandTrendPermanent IT Job Vacancies
Leicestershire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Leicestershire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Leicestershire with a recognized job title 352 749 395
% of permanent jobs with a recognized job title 91.91% 92.36% 95.18%
Number of salaries quoted 213 380 271
10th Percentile £27,750 £26,975 £26,250
25th Percentile £35,000 £35,000 £37,500
Median annual salary (50th Percentile) £47,500 £45,000 £52,500
Median % change year-on-year +5.56% -14.29% +21.18%
75th Percentile £58,000 £60,000 £60,850
90th Percentile £70,000 £73,750 £67,500
East Midlands median annual salary £42,000 £45,000 £52,500
% change year-on-year -6.67% -14.29% +10.52%

1st Line Service Desk Analyst
Job Vacancy Trend in Leicestershire

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Leicestershire.

Job vacancy trend for 1st Line Service Desk Analyst in Leicestershire

1st Line Service Desk Analyst
Salary Trend in Leicestershire

Salary distribution trend for 1st Line Service Desk Analyst job vacancies in Leicestershire.

Salary distribution trend for 1st Line Service Desk Analyst job vacancies in Leicestershire

1st Line Service Desk Analyst Skill Set
Top 13 Co-occurring Skills and Capabilities in Leicestershire

For the 6 months to 6 September 2025, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leicestershire region featuring 1st Line Service Desk Analyst in the job title.

1 1 (100.00%) Microsoft Office
1 1 (100.00%) ITIL
1 1 (100.00%) Windows
1 1 (100.00%) TCP/IP
1 1 (100.00%) SLA
1 1 (100.00%) Microsoft
1 1 (100.00%) Active Directory
1 1 (100.00%) Internet
1 1 (100.00%) Azure
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Windows 10
1 1 (100.00%) Social Skills
1 1 (100.00%) Customer Service

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Leicestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) Internet
1 1 (100.00%) TCP/IP
General
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) ITIL
Quality Assurance & Compliance
1 1 (100.00%) SLA
System Software
1 1 (100.00%) Active Directory
Vendors
1 1 (100.00%) Microsoft