5 of 5 Permanent ITSM Jobs in Liverpool

carried out in a timely manner, and risks are highlighted to the Service Transition Manager and other key stakeholders. Administer Service Management system (ITSM) for Change and Release Management Support the administration of the Change Advisory Board (CAB) chairing the CAB when necessary. Work alongside and support the wider IT ...

delivering exceptional customer service Excellent communication skills (written and verbal) A positive growth mindset Highly motivated and energetic team player Understanding of IT Service Management methodology Ability to work in a highly pressurised environment Experience Previous experience in a customer service role and customer service tools. Previous experience of supporting ...

Concept), and AI-driven solution demonstrations. Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks. Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware. Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders. Strong and engaging ...

service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work ...

services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … defining UKHSA's product/platform offer to meet UKHSA's business strategy and needs with respect to workplace applications/platforms, IT service management and infrastructure and networks. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage ...