1 to 25 of 414 Permanent Customer Engagement Jobs in London

Associate Customer Engagement Manager page is loaded Associate Customer Engagement Manager Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R98317 About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on … helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below … About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis RiskNarrative product, responsible for deliveringStrategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role More ❯

the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated … Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney … Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement More ❯

This is an exciting opportunity to developed and improve D365 across an established business. You will be involved in future implementations and upgrades across the company. Experience: Dynamics 365 Customer Engagement (CE) Development Power Platform experience C# .NET, Azure, SQL and JavaScript plug in coding experience Power Platform experience beneficial but not essential Code review, code testing, code … recruitment agency - CRM Developer, Developer, Software Developer, Software Engineer, SharePoint, .Net, CRM Consultant, Consultant, Dynamics CRM, CRM Administrator, CRM Business Analyst, Microsoft Dynamics CRM, CRM, DCRM, D365, Dynamics 365, Customer Engagement, D365 CE, Dynamics CRM Jobs, CRM Jobs, CRM Opportunities, UK, London, Kent, Surrey, Greater London, Hertfordshire, Berkshire, Essex, Buckinghamshire, Suffolk, UK Wide, MS Dynamics, Microsoft Dynamics … Dynamics, Microsoft, Customer, Sales, Engagement, Marketing, Customer Engagement, D365, 365, Dynamics365, Microsoft Dynamics CRM, Microsoft Dynamics 365, Microsoft Dynamics 365 CE, Microsoft Dynamics 365 Customer Engagement More ❯

Working Pattern: Hybrid - 2 days per week in the office Location: London Role Summary Our Customer Engagement team is responsible for ensuring that every Sprout.ai customer receives the best possible outcomes from our product, that our deployments are successfully delivered on time, and that we are generating the value that we've committed to delivering. The Implementation … Consultant role is part of a new Implementation team within Sprout, and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base. The role will report to the Head of Customer Engagement at Sprout, with good … upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team. As the world continues to find new and innovative use cases for Artificial Intelligence, you will be at the forefront of this, deploying truly boundary-pushing technology into some of the More ❯

Ai-tech company is looking for the Implementation Consultant in Japan Salary banding: 8,000,000 per year Working Pattern: Remote Location: Tokyo, Japan Role Summary Our Customer Engagement team is responsible for ensuring that every customer receives the best possible outcomes from our product, that our deployments are successfully delivered on time, and that we are … the value that we've committed to delivering. The Implementation Consultant role is part of a new Implementation team and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base. The role will report to the Head of … Customer Engagement, with good upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team. As the world continues to find new and innovative use cases for Artificial Intelligence, you will be at the forefront of this, deploying truly boundary More ❯

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey , fostering long-term relationships, and expanding CHAMP’s market reach. Role Overview … Reporting to the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to … Cargospotneo. This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions. Position type: Permanent Location: London, UK, Luxembourg. Other countries may be considered for the right profile. Deadline to submit applications: 25 July 2025 Key Responsibilities Establish and More ❯

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey , fostering long-term relationships, and expanding CHAMP’s market reach. Role Overview … Reporting to the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to … Cargospotneo. This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions. Position type: Permanent Location: London, UK, Luxembourg. Other countries may be considered for the right profile. Deadline to submit applications: 25 July 2025 Key Responsibilities Establish and More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime … prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role: You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime … prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role: You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities More ❯

About the Role: Grade Level (for internal use): 12 Director, Customer Data Intelligence The Team: The Customer Data Intelligence Director is a pivotal role within S&P Global, reporting directly to the Head of Enterprise Marketing Strategy and Demand Generation. This position serves as the central authority on customer intelligence, focusing on behavior, persona, and engagement. By … partnering across the Chief Client Office, divisional, and technology teams, the role is responsible for building a unified view of customer and account engagement across all S&P Global divisions and touchpoints. The emphasis is on behavioral engagement data to provide a comprehensive view of the customer journey. Responsibilities and Impact: Lead the development of a … unified customer intelligence framework, integrating data from various divisions and platforms into a single customer view. Create actionable insights by analyzing customer behaviors, preferences, and engagement patterns across digital, event, content, and sales channels. Define and refine Ideal Customer Profiles (ICPs) for enterprise and segment-specific use cases. Partner with digital experience, campaign, and ABM More ❯

Tax and Trade - London About Us: We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Senior Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships. Position Overview: As a Senior Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from … find, manage and close high-value deals. About The Role: 1. Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the enterprise customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a … impact client opportunities. You'll play a key role in driving new business and growing existing relationships by providing specialist expertise across media - digital, in-store, and personalisation - and customer engagement strategy. You'll act as a true partner to our Sales and Client teams - shaping proposals, building CVPs and delivering consulting projects that transform how our clients More ❯

growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers' lives easier with Braze. Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what … the future of martech looks like by building solutions that work. We're all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world's most beloved brands to stitch … technologist, strategist, and storyteller. In this role, you'll work closely with our Solution Leads (think Account Executives) and Client Partner throughout the sales cycle to craft smart, scalable customer engagement strategies rooted in Braze-and often supported by other complementary platforms. You'll serve as the technical expert in the room, helping prospective clients understand how Stitch More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Director of Customer Experience Overview We are seeking a strategic, customer-obsessed Director of Customer Experience to lead and elevate every aspect of our customers' journey-from purchase and onboarding, through implementation, to ongoing product use, adoption, and advocacy. This leader will be responsible for shaping a seamless, high-quality experience across all touchpoints, ensuring our customers … achieve maximum value from our solutions. Key Responsibilities Customer Journey Ownership: Own and optimize the end-to-end customer experience, including purchasing, onboarding, implementation, product usage, and adoption. Map and continually refine the customer journey to identify and eliminate friction points. Customer-Centric Culture: Champion a customer-first mindset across the organization. Foster a culture … where every team member understands and prioritizes customer needs and satisfaction. Strategy & Execution: Develop and implement customer experience strategies that drive satisfaction, retention, and loyalty. Works alongside Competitive Intelligence teams to benchmark our strategy and execution relative to competition. Set clear goals and KPIs, and measure the effectiveness of initiatives. Cross-Functional Leadership: Collaborate with Sales, Product, Marketing More ❯

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. … We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting … millions of customers, and is trusted to do this by the world's leading companies. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue - and often all their profits - from the extra products or services they sell. This economic edge More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role : As a Senior Engagement Manager, you’ll work on an ongoing basis with our … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role : As a Senior Engagement Manager, you’ll work on an ongoing basis with our … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team :The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role :As aSeniorEngagement Manager, you'll work on an ongoing basis with our clients to drive the … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

and omnichannel drivers. Lifecycle Program Optimisation: Assist in optimising the CRM Lifecycle program by collaborating with CDP teams on testing and implementation across multiple channels, ensuring continuous improvement in customer engagement and conversion, hence, achieving CRM KPIs. Personalisation & Segmentation: Support the creation of personalised content and accurate customer segmentation. Work closely with the Global Data team and … CRM Campaign Manager to identify customer cohorts using CDP to drive customer lifetime value, repeat purchases, and engagement. CRM Communication Development: Build and schedule Trigger, BAU and launch campaign emails and SMS in ESPs. Implement segmentation, personalisation, A/B testing, and quality assurance to optimise email performance. Database Acquisition Initiatives: Proactively support, propose, and manage database acquisition … initiatives across all EMEA regions, driving continuous growth in customer engagement and expanding the CRM database. Campaign Planning and Execution: Work with CRM Campaign Manager on the planning and execution of CDP-driven campaigns, ensuring alignment with communication cadence and briefing processes. Campaign Performance Analysis: Monitor, analyse, and report on the performance of all campaigns, focusing on activation More ❯

a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for developing, proposing and delivering data projects for existing clients. We are looking for someone with strong experience … developing end to end data strategies to drive customer engagement experience, with an inquisitive mind and an eye for detail. They need to have the ability to know when to bring in other data specialists, be it analysts, channel specialists or technical experts. We are a small team who are passionate about data within a large creative agency … development of a loyalty program in 2026. Key deliverables include: Development of in-flight and post campaign performance on an existing live pilot campaign. Collaborate with the analyst and customer strategy team to build a business case to enable scenario planning of future CRM strategies. Develop a data strategy to power a H2 customer first CRM program. Develop More ❯

a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for developing, proposing and delivering data projects for existing clients. We are looking for someone with strong experience … developing end to end data strategies to drive customer engagement experience, with an inquisitive mind and an eye for detail. They need to have the ability to know when to bring in other data specialists, be it analysts, channel specialists or technical experts. We are a small team who are passionate about data within a large creative agency … development of a loyalty program in 2026. Key deliverables include: Development of in-flight and post campaign performance on an existing live pilot campaign. Collaborate with the analyst and customer strategy team to build a business case to enable scenario planning of future CRM strategies. Develop a data strategy to power a H2 customer first CRM program. Develop More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Senior Engagement (Digital) Strategist Reports … to: Head of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) Where you shine As Senior Engagement Strategist, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful experiences. We work to anticipate emerging opportunities at the intersection of people, culture … technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is core to the VML Health strategy capabilit, providing leadership across strategy, and innovation More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Senior Engagement (Digital) Strategist Reports … to: Head of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) Where you shine As Senior Engagement Strategist, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful experiences. We work to anticipate emerging opportunities at the intersection of people, culture … technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is core to the VML Health strategy capabilit, providing leadership across strategy, and innovation More ❯