1 to 25 of 45 Permanent Customer Engagement Jobs in London

Customer Data Architect – Associate Manager London, Manchester (or other UK location) Associate Manager (CL8) Practice: Song Data & AI We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms … potential of imagination, technology and intelligence. Visit us at: https://gb-en/about/accenture-song-index Role Overview: As a Customer Data Architect – Associate Manager, you will help design and implement scalable, secure, and high-performing customer data architectures. You will work with cross ...

services. Owns end-to-end solution architecture across complex transformation programmes, spanning pre-sales, bid, and delivery. Combines deep technical authority, commercial awareness, and customer engagement to deliver differentiated, feasible, winning solutions. Purpose Act as senior technical lead across the opportunity lifecycle - shaping, capture, and transition to delivery. … Strategy Lead architecture for large, complex public sector pursuits Define win themes, differentiators, innovation strategy Partner with capture/BD teams pre-RFP through customer engagement Lead executive solution reviews Drive cross-functional initiatives of strategic importance Technical Architecture Design scalable cloud and platform solutions Use accelerators, reusable ...

Manchester/Milton Keynes/London- 2-3 Days Work from Office. (Hybrid) Job Type: Permanent/Fixed Term Job Summary: Position Overview The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects. … with UK regulations and cultural practices, and overseeing Health, Safety, and Environmental (HSE) and quality standards through the Health and Safety Manager. Key Responsibilities Customer Engagement & Relationship Management Act as the primary point of contact for clients, ensuring clear communication and alignment on project goals. Manage escalations promptly ...

looking for an experienced D365 Contact Centre Specialist to take a leading role in shaping and enhancing our client's customer engagement and contact centre capability. This is a permanent position with hybrid working across London and the Midlands, and open to candidates who prefer to work mostly … wider business goals. Drive the integration of omnichannel capabilities — including email, voice and live chat — working closely with relevant teams to deliver smoother customer journeys. Oversee and coordinate the configuration and optimisation of Teams Telephony to support reliable, unified communications across the organisation. Leverage Azure Communication Services to support ...

client is looking for a Client Support Specialist to join their team.This is a Homebased role Looking for someone with strong admin skills, customer service skills.Sales skills an advantageConfident on the phone, telesalesIT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses … from T1 to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success ...

transforming how global organisations manage complex workflows and documentation. Having experienced significant growth and secured major investment, this organisation is continuing to expand its customer base across multiple regions. This role sits within a highly collaborative onboarding function where you will work closely with customers to ensure smooth implementation … with the ability to explain complex ideas in a clear and accessible way to varied audiences Self-driven, proactive, and passionate about delivering exceptional customer experiences Strong problem-solving skills, with a creative mindset for developing effective strategies that support customer engagement Comfortable learning and using ...

Title: Senior Consultant - Data Science (Customer Data) Salary: £60,000-£70,000 + ~£4,000 bonus Location: Hybrid (UK-based) Type: Permanent About the Role We're hiring a Senior Consultant - Data Science (Customer Data) to join a global consultancy that fuses data science, creativity, and strategy … help leading brands enhance customer engagement through intelligent data solutions. You will play a key role in delivering advanced analytics and AI-driven insights within customer and marketing contexts. This is an exciting opportunity to combine technical excellence with consulting impact across major clients and industries. What ...

Senior Product Manager CRM to lead the development and evolution of a global Salesforce CRM platform. This role is central to delivering a seamless customer journey across marketing, admissions and digital engagement channels. Reporting into a senior commercial leader, you will own the CRM product vision and roadmap … Responsibilities Lead the CRM product strategy, roadmap and continuous improvement plan Manage global rollouts, new releases, integrations and platform optimisation Build a single customer view through strong data integrity and governance Deliver advanced dashboards, reporting and conversion performance tracking Partner with marketing automation and digital teams to enhance engagement ...

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London 3 days in office/2 days remote Salary: Competitive + bonus + healthcare, pension … Level or equivalent UCAS points (please ensure A-Level grades are included on your CV) Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focused sales role, this is required due to the nature ...

focus on Dynamics 365 CRM and FSM. Proven leadership experience in managing Dynamics CRM/FSM projects and application development. Experience with Dynamics 365 Customer Engagement (CE) modules, including Marketing, Sales, Customer Service, and Field Service (Field Service is a bonus). CPQ experience would be great ...

Responsibilities Design and implement complex Dynamics 365 and Power Platform solutions within agreed project scope Develop, customise, and support Dynamics 365 (Sales and Customer Service) solutions Build scalable model-driven apps, canvas apps, and Power Automate flows aligned to agreed architectures and patterns Develop custom plugins, workflow activities … delivery timelines and quality expectations Actively contribute to agile delivery practices and continuous improvement initiatives Required Skills & Experience Strong experience with Microsoft Dynamics 365 (Customer Engagement) solution design and customisation Solid Power Platform experience including model-driven apps, canvas apps, Power Automate, and Power Pages Hands-on Dataverse ...

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension … Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature ...

excellence . You'll be the Marketo specialist within a fast-growing SaaS organisation, responsible for building, executing, and optimising campaigns that drive the customer journey from first touch through to expansion. This is a key role in enabling our demand generation and lifecycle marketing strategies - ensuring every campaign … manage webinar programmes , including integrations, automation, and post-event follow-ups. Implement and optimise A/B testing , audience segmentation, and personalisation to improve engagement and performance. Maintain and evolve lead scoring models to support sales alignment and marketing qualification. Collaborate with demand generation, product marketing, and sales teams ...

join a specialist CRM agency during a period of significant growth and global expansion. You will play a key role in shaping data-driven customer strategies for major brands while helping elevate internal capability across analytics, CRM, and lifecycle strategy. The Company They are a well-established CRM agency … with a long track record of delivering customer engagement strategies for well-known consumer brands. Following recent investment and international expansion, they are entering a new phase of growth with global clients and new capabilities. The environment is fast paced, collaborative, and highly people-focused, offering plenty ...

global clients coming on board and increased investment from a recent acquisition, you'll step into a role where data-driven thinking genuinely shapes customer experience on an international scale. The Company They are an established CRM agency with decades of experience delivering cutting-edge customer engagement … broader reach, and new opportunities for strategic innovation. The Role As Senior Data Strategist, you will sit at the intersection of data, technology, and customer experience, using insights to shape high-impact CRM strategies across a varied client portfolio. You will: Develop targeted CRM strategies grounded in robust data ...

functional discussions with internal stakeholders on new requirements and enhancements. Responsibilities: Development and 3rd line support of custom Dynamics CRM solutions using Dynamics 365 Customer Engagement, Customisation of D365 module components such as Power Pages and power automate and cloud flows Troubleshoot and resolution of software bugs, data ...

where youll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. Youll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered all while growing your own skills in a fast-moving and innovative field. What … Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting ...

opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base … engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites. Verification Field Engineer Responsibilities: The role is varied, and no two days will be the same. You will need to be able ...

opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base … engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites. Verification Field Engineer Responsibilities: The role is varied, and no two days will be the same. You will need to be able ...

hands-on role combining data science expertise with engineering skills - you'll build models, optimise algorithms, and deploy solutions at scale to enhance customer engagement and decisioning. You'll work closely with Data Scientists to translate prototypes into robust applications, ensuring performance, governance, and reliability. ...

their MarTech investments while developing deep expertise across leading CRM platforms. The Company They are a forward-thinking digital organisation that helps businesses enhance customer engagement through data-driven CRM strategies. Their teams specialise in improving digital journeys, optimising marketing technology and supporting transformation projects that drive measurable … Role You will sit within a specialist MarTech Enablement function, supporting CRM delivery across multiple digital channels. Your work will help clients execute effective customer communications and modernise their marketing ecosystems.Key responsibilities include:* Supporting the development and execution of CRM strategies across email, SMS, push and other digital channels. ...

Principal AI Engineer Up to £110,000 + Bonus Hybrid | London We’re partnered with a global leader in loyalty and customer engagement, looking for a Principal AI Engineer to join their London team. This role will include delivering customer centric solutions and scale production-grade ...

Senior Software Implementation Consultant with solid experience configuring software applications or systems for customer requirements (ideally with an interest in AI for solution development) is sought on a remote basis by a multi award international InsurTech based near London. This organisation develops low code solutions that allows global financial … background in application & system engineering, software development or technical change and release - Any experience working within insurance would be a plus - Excellent communication and customer engagement skills - JSON file format understanding - A real passion for AI and implementing into business applications - This Senior Software Implementation Consultant will receive ...

Business Manager to join their UK team. This is new business development, office-based role focused on driving new revenue growth within the Customer Engagement & Loyalty space. You’ll be selling data-driven SaaS solutions into enterprise-level clients and working closely with the leadership team to help ...

pricing, and marketing capabilities. Data is central to their strategy, and they continue to invest heavily in analytics to drive smarter decision-making, stronger customer engagement, and commercial growth. The Role You will lead a team of marketing and market analytics specialists, with responsibility for: * Driving ...