1 to 25 of 209 Permanent Customer Engagement Jobs in London

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from a top … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote, UK Reporting To: Tim Banks Compensation: £40,000 - £45,000/year Description We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. The successful … candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. The CSM role will suit a proactive person who thrives on using their initiative and … role based within the UK, or hybrid based in our London office. Main responsibilities Primary post-sales contact and relationship owner for a portfolio of customers Accountable for achieving customer outcomes and customer advocacy Key role for ensuring customer retention and long-term relationship Ensure customers see value in new products and services, leading upsell activities Establish More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a … impact client opportunities. You'll play a key role in driving new business and growing existing relationships by providing specialist expertise across media - digital, in-store, and personalisation - and customer engagement strategy. You'll act as a true partner to our Sales and Client teams - shaping proposals, building CVPs and delivering consulting projects that transform how our clients More ❯

DIRECTOR OF CUSTOMER MARKETINGUP TO £150,000 HYBRID - 2X A WEEK LONDON Please note, the company is unable to offer sponsorship and you must be a UK resident to apply COMPANY This organisation is an established media and publishing brand, operating at scale with a global audience. Having successfully built a strong subscription base, it is now moving into … its next strategic phase: creator-led, membership-driven models. The business is investing heavily in customer engagement, brand differentiation, and community-building as a way to expand its commercial reach and deepen loyalty. THE ROLE This is a senior customer marketing leadership role, taking ownership of customer strategy during a critical shift in direction. The position … goes beyond reader revenue to encompass membership, partnerships, and creator-led engagement models. You'll be responsible for: Defining and executing customer propositions that increase engagement, differentiation, and brand value. Driving short-term wins in subscriptions via perks, partnerships, and campaigns. Building and scaling longer-term creator- and community-led membership models. Developing strategies to personalise and More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

therapies to market faster. Discover more at . About the Team : The Medidata CS3 team is reimagining how we partner with our customers. This role will be a key customer leadership role as we streamline and optimize how we engage with customers. As the lead customer facing role for CS3, you ensure they maximize their value with Medidata … a story with data: Turn information into useful insights and recommendations. Use AI! Figure out how to use Medidata's "AI Everywhere" strategy to solve problems. Speak for the customer: Give feedback to internal teams to help make Medidata better. Define and own Partnership Success : You will craft joint customer success plans that include agreed upon scope, goals … timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention Report out partnership progress, health and risks to the Medidata executive leadership team using quantitative and qualitative inputs. Product & Design Best Practices : Facilitate workshops with customers on industry best practices, including governance, trial design, adoption and platform evolution and maturity Customer More ❯

The Manager, Engagement Management (M3) leads a high-performing team of Engagement Managers across EMEA (UK, Germany, Amsterdam, and Dhaka), scaling delivery excellence for product onboardings. You'll balance people leadership (80%) with direct customer engagement (20%) -owning a small strategic onboarding portfolio while coaching, resourcing, and developing the team to exceed outcomes and utilization targets. … This role sits within Customer Success's Onboarding organization and is pivotal to timetovalue, CSAT, and growth through service attach Job Responsibilities Lead & develop the EMEA EM team ( 80%) Coach, grow, and performancemanage a distributed team; keep a strong bias toward internal mobility to maintain cohesion across regions. Manage capacity and utilization: assign onboardings, forecast, and approve weekly/… monthly time in Kantata; ensure EMs meet 60% utilization. Maintain operational cadence: project hygiene, EOM finance processes, holiday approvals for customer continuity, and leadership updates. Drive continuous improvement: lead/co-lead internal transformation initiatives; champion cross-product enablement and cross-training; share best practices. Elevate outcomes: improve timetovalue, project progression, CSAT 4.0, and newhire timetoproductivity (target 60% customer More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your More ❯

Overview Department: Commercial Employment Type: Full Time Location: UK or Germany or Poland Job title: Customer Success Manager - Registry and Reseller Description Shape the future of digital identity with us! Are you passionate about innovation, customer experience, and making the internet more accessible? Join our Registry & Reseller Division as a Customer Success Manager and help empower registries … grow their online presence. Our division partners with trusted names and brands across the globe, delivering tailored solutions to meet the unique needs of our B2B customers. As a Customer Success Manager, you'll play a key role in driving account growth, retention, and satisfaction for our registry and reseller clients. Key outcomes of the role Customer Engagement … registry and reseller customers via chat, email, phone, and video calls. Provide specialised support for domain management, SSLs, DNS, and integration, ensuring customers benefit fully from our solutions. Address customer inquiries, complaints, and technical challenges efficiently, collaborating with internal teams to resolve issues and improve satisfaction. Develop and deliver onboarding and education programs, including demonstrations on domain tools, API More ❯

Principal Customer Success Manager, Strategic France (French Speaking) Sales Paris, France Remote, UK Remote, Poland Amsterdam, Netherlands Remote, Germany Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country … where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Principal Customer Success Manager, Strategic Atlassian Customer Success Managers strive to help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained business outcomes by delivering standard … methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a CSM, you'll build relationships and and demonstrate a deep understanding of the Atlassian customer journey. You'll be equipped to guide customers over their hurdles, delivering value through proactive and programmatic customer engagement and best practices - whether More ❯

a 1 year FTC role. Are you passionate about giving customers the richest, most inspiring experience in their shopping journey? Do you like to dive deep to understand how customer-centered solutions drive measurable results? Do you enjoy working closely with the business, scientists and software engineers to build scalable products? You are in the right place! Come join … organization is looking for a Business Intelligence Engineer. The position can be based in Amsterdam/London/Luxembourg/Barcelona. The PRIMAS team provides a comprehensive understanding of customer segments, affinities and lifetime value. We use the latest data science tools and advanced analytical techniques to study customer purchase and engagement behaviors and generate actionable insights … on where, when and how we provide products and programs to our customers to meet their needs and to delight them. We help to increase customer engagement, sales and marketing efficiency. Our systems are built entirely in-house and on automated large-scale analytics systems. You will generate insights, design/deliver/measure experiments and strategies across More ❯

Customer Success Manager SaaS RegTech Scale-Up UK (Hybrid -1 day in office per week) £70k - £75k + Bonus + share options Why this role matters If you're excited by the idea of shaping how customers experience a fast-scaling RegTech platform, this role is for you. The company have just re-engineered their platform and are entering … a major growth phase. You'll be at the centre of that journey, leading how clients are onboarded, supported and engaged while helping set the bar for customer success in the industry. What's in it for you A seat at the table - Work closely with founders who've already built and exited a successful consultancy. You'll influence … decisions that shape the customer journey and overall growth trajectory. Real ownership - You won't just run support; you'll design the function, scale it and make it your own. Future upside - Alongside a competitive salary, the generous share option scheme means you'll share in the company's success. Cutting-edge tools - The company are embedding AI into More ❯

WHO WE ARE Equiem is a leading global SaaS Proptech company revolutionising the real estate industry. We empower property professionals with innovative solutions that streamline their workflows, enhance customer experiences, and drive business growth. Our cutting-edge technology has transformed how landlords digitise their buildings and makes them exciting, productive, and vibrant places to work. Equiem started with two … and our app lives in 800+ buildings worldwide, including many of the world's most recognisable skyscrapers and campuses. THE ROLE We're looking for a proactive, results-driven Customer Success Manager (CSM) to join our London team . In this role, you'll combine strategic thinking with hands-on execution, ensuring our clients get the most from Equiem … portfolio of UK and EU clients, guiding them to achieve their business goals while building strong, lasting relationships. Your project management skills, initiative, and go-getter attitude will drive customer engagement, satisfaction, and long-term success. This role is mainly home-based in the UK and occasional in-person collaboration in London. Where you'll spend your time More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you ll be focused on expanding our EMEA customer base by identifying and winning new business customers.? Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services.The Job* Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules.* Support Digital Transformation deployment, go live, service introduction and post … system performance and functionality.* Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise.What you need:* In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation.* Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and More ❯

the strategic direction for our campaigns and collector experience. This is an exciting opportunity for an experienced CRM professional who combines a strategic mindset with a deep understanding of customer engagement, data analytics, and creative marketing. What the job involves: CRM & Retention strategy Lead the overall CRM and retention strategy, ensuring alignment with Avant Arte's business objectives … and marketing goals. Own and optimise the health of Avant Arte's mailing list to drive sustainable revenue growth - balancing frequency, engagement, and churn through data-led experimentation and segmentation. Stay ahead of industry trends, emerging technologies, and best practices to ensure Avant Arte remains at the forefront of CRM strategy. Provide leadership and mentorship to the CRM team … offering strategic guidance and support in executing campaigns. Release marketing Oversee the development and execution of comprehensive email marketing plans for each release, aiming to maximise sales, engagement and long-term retention. Lead the strategic approach for each release, balancing consistency with creative flexibility, while focusing on efficiency and scalability. Develop structured methods for segmenting and targeting relevant audiences More ❯

About your role: At British Gas, we're redefining the way our customers experience energy and home services. At the heart of this transformation is our Membership proposition - a customer-centric scheme designed to reward, engage, and build lasting relationships with our customers. We're looking for a commercially-minded, analytical, and customer-obsessed Digital Product Manager to … lead and evolve our Membership offering. You'll drive the strategy, performance, and optimisation of our membership proposition, collaborating across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business. Responsibilities of the role: Own the end-to-end performance of the Membership product, with a focus on acquisition, engagement, retention, and lifetime value. Define and deliver the Membership strategy and roadmap, ensuring alignment with broader business goals and customer needs. Continuously improve the digital customer experience across touchpoints-simplifying sign-up, driving engagement, and enhancing perceived value. Leverage data and insights to identify new opportunities, refine features, and inform key product decisions. Lead conversion rate More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing native iOS & Android app. The focus … execution of A/B and MVT optimise product performance. Collaborate with the Data team on app analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify customer pain points. Work closely with your Technical Product More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing native iOS & Android app. The focus … execution of A/B and MVT optimise product performance. Collaborate with the Data team on app analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify customer pain points. Work closely with your Technical Product More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing native iOS & Android app. The focus … execution of A/B and MVT optimise product performance. Collaborate with the Data team on app analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify customer pain points. Work closely with your Technical Product More ❯