1 to 25 of 69 Permanent Customer Engagement Jobs in London

Customer Engagement Partner Permanent Location: Home Based/Hybrid Salary: £55,000 - £58,000 (+ benefits) We are looking to recruit a Customer Engagement Partner for a leading software company. This is an excellent opportunity for someone who is a natural problem-solver who thrives … making things better for customers. It is a great role for someone who has worked in a software house environment in Customer Success, Service Delivery, Account Management or Business Partnering seeing a new challenge. The Customer Engagement Partner will act as the key link between customers ...

precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value ...

looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established ...

need? As the first point of contact with prospective customers, the Mid Market Account Executive has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise.The Mid Market Account Executive will interact … follow-up. Cold-call prospects generated from your research. Set up and deliver sales presentations, product/service demonstrations and other sales engagements. Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement ...

accountability, and shared success where your work truly matters. Job Description Your Career Service Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey … driving adoption and consumption across the breadth of Palo Alto Networks’ products. Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. ...

D365 CI-J Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules. Key Responsibilities Configure and customize D365 Sales module in alignment with business requirements. Develop solutions using Dynamics 365 Customer Insights … Journeys (CI-J) to enable robust customer engagement capabilities. Work closely with business stakeholders to understand requirements and translate them into technical solutions. Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes. Troubleshoot, debug, and optimize existing solutions to ensure system ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

timelines, and stakeholder alignment. Expertise in Agile and Waterfall methodologies, sprint planning, and resource allocation. Strong risk management, issue resolution, and change control skills. Customer Engagement Excellent communication and presentation skills for client-facing roles. Ability to translate technical concepts into business value for stakeholders. Skilled in requirements … thinking. Proficiency in project management tools (MS Project, Azure DevOps, Jira). Understanding of cost optimization and scalability in cloud solutions. Job Description Title: Customer-Facing Technical Project Manager – Data & Analytics (Azure) Experience: 10+ years in IT with at least 5 years in data platform projects and client-facing ...

organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations : London | Hybrid Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management … Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing ...

Principal Product Manager to lead the strategy and evolution of its Marketing Technology ecosystem. This role sits at the intersection of data, platforms, and customer engagement and is central to driving scalable growth, personalization, and measurable marketing impact across a diverse portfolio of brands and destinations. You will … vision for a modern MarTech stack spanning customer data, campaign orchestration, experimentation, attribution, and marketing automation. Working closely with marketing, data, engineering, and analytics teams, you will enable more relevant, timely, and effective guest communications while building the foundation for next-generation, data-driven marketing capabilities. Key Responsibilities Define ...

Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross-functionally with Customer Success, Product, and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash Enterprise. The TAM team is the engine … customer retention and adoption . You will be essential in driving major changes in how we work with customers and use our customer data to develop successful, repeatable processes. Your Responsibilities Proactive Customer Engagement & Re-Engagement: Take ownership of relationships with key customers—this includes ...

Remote/Hybrid | Reporting to Sales Director, London Paddington About our client: Our client is a fast-growing Integrations Partner , helping organisations transform their customer-engagement platforms. From cloud contact centre transformations to automation, AI agents, and ongoing support, they partner with leading brands worldwide to solve customer … thrive here if you enjoy high ownership, working with both technical and commercial stakeholders, leading structured discovery, and articulating solutions that align with customer pain points, business objectives, and partners platform capabilities. Competitive salary + bonus tied to sales success Flexible hours & hybrid working 25 days holiday + flexible ...

Dynamics 365 (CE) Developer CRM Location: London, UK - Hybrid Mode: Contract - Inside IR35 Note: No Sponsorship Provided We are seeking an experienced D365 Customer Engagement (CE) Developer to join our team. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges … optimise customer relationship management processes. Key Points : - Candidates should have experience in working directly with Client in workshops or requirement gatherings from clients. Candidates should have worked in Custom API Plugin, Plugin, JavaScript, some understanding of PCF controls. Worked in D365 development majorly. Worked in Canvas/Module driven ...

Onsite Start: ASAP | Contract Position Duration: 6-months We are looking for an experienced Functional Consultant to join a high-impact project delivering Customer Insights – Journeys (Real-Time Marketing) on Microsoft Dynamics 365 CE. This is an exciting contract opportunity to take a lead role in shaping how real … time customer engagement is designed, personalised, and tracked in a complex enterprise environment. Key Responsibilities: Lead the functional configuration of Dynamics 365 CIJ Real-Time Marketing Set up real-time events, event triggers, and behavioural segmentation Build dynamic customer journeys with conditional logic, splits, wait times ...

contract but will extend. We need a highly skilled Dynamics 365 Developer to work with a Central Government client with extensive expertise in CRM Customer Engagement and Power Platform technologies. The role demands strong knowledge in Microsoft Dynamics 365 CRM customisation, integration, and development using various programming languages … frameworks. Core Technical Expertise Extensive experience as a Technical Consultant specialising in CRM Customer Engagement solutions Proficient in Power Platform technologies including Automate flows and Canvas Apps Strong skills in Dynamics 365 CRM configuration, customisation, and integration capabilities Expertise in integration technologies like Logic Apps, HTTP, JSON Proficiency ...

four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy … Director (Digital) Reports to: Head of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered ...

architects, marketing leaders, and business users. In this role, you'll provide authoritative guidance and best practices across critical areas including marketing automation architecture, customer data platforms, omnichannel personalization, performance optimization, and governance frameworks. This is a project leadership position where you'll shape transformative Salesforce solutions for retail … clients, ensuring that technical decisions align with both organizational strategy and customer engagement objectives. You'll be instrumental in driving digital transformation initiatives that modernize customer experiences, enhance marketing effectiveness, build customer loyalty, and deliver measurable ROI across retail channels. What you’ll be doing ...

skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science • Develop … implement predictive models to understand drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis • Create sophisticated customer segmentation using behavioural, transactional, and demographic data • Design and build predictive models to enhance personalized customer experiences across all channels • Collaborate on design of test ...

Customer Success Manager Location: London, UK Travel: International travel required Compensation: Strong base + performance-linked bonus Be the trusted voice behind strategic global relationships Step into a high-impact role managing some of the most complex and valuable client portfolios in the industry. If you’re commercially minded … customer-obsessed and ready to lead customer relationships at an enterprise level, this is your opportunity to drive retention, growth and genuine customer partnership. Package & Benefits Strong base + high-impact bonus Global travel and client exposure Strategic role with senior stakeholder engagement Exceptional training, tech ...

looking for The Integrated Service Delivery Lead Below are details Location: United Kingdom, Native Experience: 20+ years in IT, with extensive exposure to customer projects across diverse domains. Role Overview The Integrated Service Delivery Lead will be responsible for managing and delivering complex end-to-end IT services across … functional delivery teams to resolve service issues and escalations in a timely manner. Monitor operational performance dashboards and proactively address service risks and deviations. Customer Stakeholder Engagement: Act as a trusted advisor to clients, engaging at CXO level to understand business objectives and align IT services accordingly Conduct ...

transforming how global organisations manage complex workflows and documentation. Having experienced significant growth and secured major investment, this organisation is continuing to expand its customer base across multiple regions. This role sits within a highly collaborative onboarding function where you will work closely with customers to ensure smooth implementation … with the ability to explain complex ideas in a clear and accessible way to varied audiences Self-driven, proactive, and passionate about delivering exceptional customer experiences Strong problem-solving skills, with a creative mindset for developing effective strategies that support customer engagement Comfortable learning and using ...

that to an open ecosystem of developers that benefit from our customers’ existing investment in data, sensors, and enforcement points. Job Summary As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. … cloud eco-systems and integrations You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions You will be the frontline ...

primary relationship owner for Asite customers within their region, responsible for driving platform adoption, customer satisfaction, and long-term retention. Acting as a trusted advisor, you will help coordinate onboarding, training, and lead strategic account reviews, while proactively identifying risks and opportunities that impact client success. This role … Common Data Environments (CDEs), and ISO-compliant workflows are key to operational success. You will collaborate closely with Technical and Growth Consultants to ensure customer outcomes translate into commercial growth. Key Responsibilities Customer Engagement & Success Lead onboarding sessions and adoption check-ins tailored to client workflows. Deliver ...

hands-on technical capability , and strong client-facing communication , guiding organizations from discovery through design, build, testing, and adoption. Key Responsibilities Advisory & Pre-Sales Engagement Act as a trusted advisor to prospects and newly onboarded customers, illustrating how FintechOS can transform their lending operations into modern, digital-first businesses. … FintechOS platform. Cross-Team Collaboration Work as a bridge between Delivery, Technology, and Pre-Sales teams to ensure a consistent, high-quality customer journey from initial engagement through ongoing adoption. Support Customer Success and Partner Success teams by addressing technical queries, providing recommendations, and advising on solution ...

days weekly from office) Job Summary We are seeking a skilled CRM Functional Consultant with expertise in Kustomer to help design, implement, and optimize customer relationship management solutions. The role involves working closely with business stakeholders to understand requirements, configure Kustomer's platform, and ensure seamless integration with enterprise … systems to enhance customer experience and operational efficiency. Key Responsibilities Requirement Gathering & Analysis Collaborate with business teams to capture functional requirements and translate them into CRM specifications. Conduct workshops and discovery sessions to understand customer service workflows and pain points. Solution Design & Configuration Configure and customize Kustomer ...