1 to 25 of 81 Permanent Customer Insight Jobs in London

online and offline channels on each other and developing and implementing innovative strategies for improvement and growth Analysing online user behaviour, conversion data and customer journeys, funnel analysis and multi- channel attribution Performing ROI analysis to evaluate efficiency and effectiveness of different marketing campaigns Performing ad-hoc analytics … influencing conversion optimisation strategies with solid analytical data Key outputs: Design and implementation of Marketing analytics framework Ad hoc bespoke queries on product and customer insight Actionable customer insight – in particular building on the quant insights this position will drive by collaborating with ...

with primary focus on the data center and microelectronics markets. The role is responsible for driving profitable growth and commercializing innovative solutions that deliver customer value. This highly visible role partners closely with sales, operations, finance, research and development, supply chain, and digital teams to drive growth and strengthen … customer relationships. The Director Marketing will lead portfolio strategy, support commercialization across chemicals, equipment, digital tools and services, and equip the sales organization with the messaging and tools needed to succeed. The role also brings customer and market perspectives into business decisions and guides go-to-market priorities. ...

Looking for a Design Director (Head of UI) to join a well established experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. The client A well established experience design agency … that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. They help huge brands like Adidas, North Face and Timbaland to understand the unmet needs of their customers and transform the way they meet ...

collaboration Shipping experience is helpful, but not required. What you will accomplish Develop and support strategies that drive program adoption, GMV, revenue growth and customer satisfaction across eBay shipping solutions. Identify and prioritise growth levers across product, marketing, seller education, buyer and seller journeys, incentives, operations and partner channels. … customer insight, performance data and market signals to identify priority segments, adoption barriers and opportunities to improve journeys and messaging. Design onboarding, education and adoption programmes that help sellers realise greater value from eBay shipping solutions. Partner cross-functionally with Product, Engineering, Operations and Go-to-Market teams ...

operates at a broader level, embedding more iterative ways of working, strengthening collaboration across teams and ensuring design plays a central role in both customer experience and commercial performance. The client This role sits within a premium, consumer-facing digital platform known for its strong design sensibility and highly … engaged customer base. The business operates internationally and has built a reputation for delivering a high‐quality, considered product experience that blends performance, aesthetics and lifestyle. Its customers are deeply connected to the brand, with a strong sense of community and loyalty that extends beyond the core product. ...

leadership team, influence company‐wide priorities, and lead a growing product organisation that partners deeply with Engineering, Operations, Sales, and Customer Success. Responsibilities Set the Vision Define and communicate a compelling product vision and strategy aligned to DOCOsoft’s growth goals and customer needs. Translate Business Objectives Translate … term value and scalability. Lead the Team Build, mentor, and inspire a high‐performing Product Management team. Foster a culture of accountability, curiosity, and customer empathy. Embed best‐practice product discovery, prioritisation, and agile execution. Deliver Outstanding Products Oversee the end‐to‐end product lifecycle, from insight ...

Data Solution Architect - Customer £750.00 per day (Umbrella) 6 Month Contract London (Hybrid) Our client is seeking an experienced Data Solutions Architect to design customer data solutions within our Data Architecture & Design Team. In this role, you will collaborate with stakeholders to define future data strategies, deliver measurable … outcomes such as better personalization and data quality, and ensure solutions align with business goals. The role covers managing, governing and extracting value from customer data systems. You will work across architecture, product, analytics, governance, security and CRM teams while assessing changing and shaping effective data solutions. Responsibilities: Build ...

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your CE responsibilities … processes and becoming a key member of a wider enterprise applications team. Key Responsibilities Provide first and second-line functional support for Dynamics 365 Customer Engagement Support users across Customer Service, Sales and Customer Insights Configure and maintain security roles, business process flows, workflows, forms, views ...

unattended environments, with petroleum retail experience considered a strong advantage. Reporting to the Vice President of Hardware Product Management, you will evaluate market opportunities, customer needs, regulatory requirements, and technology trends to guide product investments from concept through launch and long‐term lifecycle management. Working closely with engineering, industrial … Ownership Define and own the global product vision, strategy, and roadmap for unattended and Petro hardware platforms. Evaluate new business opportunities through market analysis, customer feedback, competitive assessment, and technology trends. Optimize the hardware portfolio by balancing innovation, cost, regional requirements, and long‐term platform sustainability. Drive decisions ...

phone proposition. Develop messaging architecture to connect with customers. Own market research - help the team identify and close gaps in both customer understanding, how much our messaging and creative resonates, and measurement of brand equity over time. Own the brand voice across all touchpoints, packaging, communications, social, product copy … campaigns, product launches, and brand moments, working with the Content Lead on creative direction, production and execution. Growth Outcomes & Funnel Accountable for marketing OKRs: customer growth, acquisition cost, sales volume, lead generation, and funnel conversion. Own the end‐to‐end funnel strategy from awareness through conversion and retention, identifying ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

someone who thrives in a fast-moving digital environment and enjoys combining trading, merchandising and data-driven decision-making to optimise the online customer journey. Working across multiple product categories across clothing and GM, you'll play a key role in driving online sales, improving conversion and delivering … presented effectively, campaigns are executed seamlessly and commercial opportunities are maximised. Working closely with Buying, Marketing, Ecommerce, Operations and Digital teams, you'll use customer insight and performance data to improve trading performance, optimise product visibility and enhance the overall customer experience. Key Responsibilities Monitor and analyse ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

Convert leads into active clients through negotiation and relationship building Consistently meet or exceed sales targets Account Management & Relationship Development Manage and grow existing customer accounts Conduct regular client visits to strengthen relationships Identify upselling and cross-selling opportunities Provide product guidance and ongoing customer support Sales & Performance … client engagement Deliver presentations to senior stakeholders and decision-makers Negotiate pricing, terms, and contracts Maintain accurate CRM records of pipeline and activities Market & Customer Insight Monitor industry trends and competitor activity Collect and analyse customer feedback to inform business improvements Reporting & Administration Prepare sales reports, forecasts ...

lead, develop, and scale a team of Expansion Account Executives responsible for driving growth, adoption, and long term value within our existing mid market customer base (organisations typically under $1B in revenue). Your team will own upsell, cross sell, and renewal motions, ensuring customers expand successfully while maintaining … London office. What will I be doing: This role requires a leader who can build a high performing expansion engine—one that is insight driven, customer centric, and commercially disciplined. You will guide your team in identifying whitespace, deepening relationships, and aligning stakeholders around why to expand ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

lead this transformation. This is a commercial product leadership role, responsible for the product vision and delivery, and for turning innovation into measurable customer value and durable revenue growth. The successful candidate will bring strong product delivery and go‐to‐market experience launching SaaS and AI‐enabled products, leadership … high‐performing teams, and the ability to build alignment between Product, Engineering, Revenue, Customer Success, and Marketing around roadmap priorities. Key Responsibilities Set Product Strategy and Roadmap Translate the long‐term vision into a commercially viable roadmap for the core board management platform and AI insight tools across ...

team in diagnosing issues and understanding product impacts. Ensure data assets are accessible and effectively utilised by the team to enhance product and customer insights. This role will give you the opportunity to: Choose your path to impact – we believe people are most empowered when they can act independently. ...

website and careers site. What You’ll Do Positioning & Narrative Define sharp, differentiated positioning for Modulr’s Travel and Lending solutions – grounded in deep customer insight, competitive understanding and a clear point of view on where we win. Translate a technically rich payments platform into clear, compelling messaging … team on driving measurable improvements in pipeline quality, win rates and deal velocity in your verticals. Work closely with Sales leaders to translate customer insights into messaging and enablement that reflects how buyers really make decisions. Market & Customer Intelligence Build a deep understanding of each vertical – buyer personas ...

optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner … converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams ...

player-coach role”. You’ll own the full product marketing remit across all three domains, turning deep customer insight into sharp positioning, high-impact launches, and messaging that converts. You’ll be the connection between Product and Marketing and the person who makes sure our internal Sales … craft at Treatwell: coaching your team, raising the bar, and building a function that the rest of the business looks to for insight and direction. This is a senior role with real scope, shaping how a category-defining European platform tells its story, across markets, products, and audiences. ...

Customer Experience Optimisation Manager London (Hybrid) Up to 60k This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight, and innovation … drive measurable commercial outcomes. The Company They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative environment where cross ...

rigour to drive measurable business impact. Own regional positioning and messaging. Develop and steward the strategic positioning for E&A's core audiences and customer groups. Translate deep market intelligence and customer insight into differentiated narratives that drive adoption and preference with customers. Provide integrated campaign leadership … using AI tools everyday to accelerate research, sharpen briefs, test positioning, and scale execution. Exceptional positioning and messaging skills, able to move from raw insight to a sharp, differentiated narrative. Strong analytical foundation, comfortable interrogating unit economics, cohort data and funnel metrics to make sharper decisions. Proven ability ...

rigour to drive measurable business impact.* Own regional positioning and messaging. Develop and steward the strategic positioning for E&A's core audiences and customer groups. Translate deep market intelligence and customer insight into differentiated narratives that drive adoption and preference with customers.* Provide integrated campaign leadership. … this as a meaningful professional differentiator, not a trend to keep up with.* Exceptional positioning and messaging skills. You can move from raw insight to a sharp, differentiated narrative and know the difference between messaging that's technically accurate and messaging that actually works.* Strong analytical foundation. ...