1 to 25 of 57 Permanent Customer Insight Jobs in London

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

objectives into shared product capabilities and standards that support commercial outcomes while maintaining a coherent product experience. Lead product teams in improving cross‐channel customer experiences across web and app, with a focus on reducing friction and strengthening early‐stage activation and long‐term retention. Support the development … pricing, packaging, tier differentiation and paywall approaches by contributing customer insight, experimentation and product‐led evidence. Ensure advertising experiences integrate cleanly into the FT’s products in a way that reinforces our premium position and strengthens user trust. Continuously improve foundational lifecycle experiences, including sign‐up, payment, account ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

understand and fall in love with our products. Bringing together marketing, product, data, finance and risk stakeholders, you will drive Zilch’s approach to customer segmentation, messaging, product positioning and incentivisation, resulting in a unified, compelling and highly intuitive customer experience that drives lifetime value & customer evangelism. … happy defining top‐level strategy & leading cross‐functional teams, as well as being hands‐on in the detail, bringing together data‐driven rigour and customer‐first thinking. If you’re energised by the intersection of customer insight, growth, product strategy and commercial outcomes this is a rare ...

Bringingtogethermarketing, product, data,financeand risk stakeholders, you willdrive Zilch’s approach tocustomer segmentation, messaging, product positioning and incentivisation,resulting ina unified,compellingand highly intuitive customer experiencethat drives lifetime value & customer evangelism.We’relooking for an industry-defining individual who is equally happy defining top-levelstrategy& leading cross functional teams … well as being hands-on in the detail, bringing togetherdata-drivenrigour and customer-first thinking. Ifyou’reenergised by the intersection of customer insight, growth, productstrategyand commercial outcomes-this is a rare opportunity to have a company-wide footprint and shape the narrative of a category-defining financial ...

entertainment organisation in Europe. As a Content Design Manager (internally known as Lead Content Designer) , you’ll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. … lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys ...

senior, hands‐on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value. Key Responsibilities Product Vision & Strategy Own and evolve the end‐to‐end product vision for ECA’s SaaS platform. Build a compelling product story that … ensuring the platform continues to perform as it scales. Commercial & Market Alignment Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals. Support go‐to‐market initiatives with strong product positioning, messaging and enablement. Monitor market trends, competitor offerings and emerging technologies ...

users interact with our platform every day — driving discovery, engagement, and long-term value. You’ll join a culture built on ambition, experimentation, and customer obsession, where bold ideas are encouraged and data fuels decision-making. If you thrive in a fast-paced environment, love solving complex problems … rare opportunity to make an impact that resonates worldwide. The Role You’ll oversee product roadmaps across multiple domains, ensuring they drive both exceptional customer experiences and meaningful commercial outcomes. Your leadership will balance high-level strategic thinking with hands‐on involvement — supporting product teams day‐to‐day, removing ...

performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team … enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial ...

client is embarking on a multi-year growth and transformation journey to deliver a new North Star centred on mission-led, digital-first customer experiences and significant revenue growth. My client is the strategic partner helping to define and deliver this agenda across experience, data, technology, loyalty … digital growth programme end-to-end, defining the growth roadmap, aligning senior stakeholders around it, and orchestrating and client teams to deliver sustained customer and commercial impact. This role holds the single, executive view of the programme: where value comes from, how it will be unlocked ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...

most important areas of the product. The Role As Head of Product Design , you’ll lead design for a core part of the customer experience focused on building stronger customer habits and increasing how often people return to the platform throughout the year. Working closely with senior leaders … critical product area. Partner with Product and Engineering leadership to shape roadmaps and product direction . Elevate the quality of end-to-end customer journeys across web and mobile. Lead, coach and develop a team of Product Designers . Build strong relationships with stakeholders across the organisation. Embed customer ...

that status. Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This … help, answers, or reassurance. You will resolve problems, guide users, and turn each interaction into a moment of trust. You will work closely with Customer Success, Product, and Engineering to improve workflows and make the platform more intuitive over time. You will own customer conversations from start ...

clear, impactful outcomes. Working closely with a dedicated cross-functional team, you’ll lead strong product discovery and delivery practices, using data, experimentation, and customer insight to identify high-value opportunities and build user-centric solutions. You’ll collaborate closely with peers and senior stakeholders across Product, Engineering … Design, Data, and the business, influencing direction through insight and evidence. You’ll also have the opportunity to apply Stepstone’s advanced AI capabilities to real user problems, while continuing to grow your impact and craft as part of an industry-changing mission to shape the future of work. ...

consumer tech environment • A track record in shaping product strategy, influencing stakeholders and driving cross functional delivery • Proven experience using experimentation, funnel analytics and customer insight to improve conversion • Strong analytical capability, using data to diagnose issues, define metrics and inform prioritisation • Practical experience applying AI or automation ...

programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry. Integrate cross-functional commercial, operational, and customer insight to shape major business decisions. Design operating models and transformation roadmaps that embed AI and automation to deliver business value. Steer innovation ...

with the trust and freedom to run campaigns end-to-end without hand-holding. The platform has strong product-market fit, an established customer base of major enterprise clients, and a solid library of case studies and content to build from. If you're a hands-on B2B growth … what resonates with a niche B2B audience Drive lead generation and work closely with sales to convert interest into pipeline Collaborate with sales and customer success to keep campaigns grounded in real customer insight Use a hypothesis-driven approach, experiment, gather feedback, iterate Leverage tools including ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end‐to‐end product leadership, with a strong focus on customer retention and long‐term value creation. You will drive product‐led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention, expansion, and monetization. … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio‐level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product‐led growth by optimizing the full user journey, conversion funnels, retention loops, and unit economics ...

translating companyobjectivesinto clear, impactful outcomes. Working closely with a dedicated cross-functional team,youlllead strong product discovery and delivery practices, using data, experimentation, and customer insight toidentifyhigh-value opportunities and build user-centric solutions. Youllcollaborate closely with peers and senior stakeholders across Product, Engineering, Design, Data … business, influencing direction through insight and evidence.Youllalsohave the opportunity toapply Stepstones advanced AI capabilities to real user problems, while continuing to grow your impact and craft as part of an industry-changing mission to shape the future of work. Your responsibilities: Define, own, and evolve the product vision ...

SENIOR DATA ANALYST (Supply & Ops/Customer) HYBRID - LONDON - 2 days a week in the office UP TO £72,000 The Company A global ecommerce and marketplace business with a strong sustainability focus and a highly operational model, they are combining data, logistics and customer insight to take their D2C proposition to the next level! The Role You will work across supply and perations, delivering insight and recommendations that help the business optimise stock flows and improve fulfilment. You will: • Analyse wholesale performance to determine pricing thresholds, stock volumes and cut‐off points. • Support ...

+ OTE + Benefits An exciting opportunity has arisen for an experienced Business Development Manager to join a leading data, insight and technology consultancy. This role focuses on driving new business growth within Data Science and Data Solutions, helping organisations transform how they use data to make smarter commercial … generating new relationships at senior level, identifying opportunities, and positioning data-driven solutions that solve real business challenges such as: Understanding and segmenting customer audiences Responding to fast-changing consumer behaviours Identifying churn risk and retention opportunities Improving targeting and personalisation strategies Turning complex data into clear commercial insight ...

looking for a UX Designer to shape the end-to-end experience of the Connect platform. You’ll work with product, engineering, customer insight and architecture – designing intuitive workflows that make complex identity and access processes feel simple for frontline teams. This is a hands‐on, high‐impact … feasible, scalable, and implemented with quality. Contribute to the evolution of the Connect design system and ensure consistency across the platform. Work closely with customer success and consulting teams to understand real-world usage and pain points. User research and insights Conduct user interviews, usability tests, and feedback sessions ...

SaaS startup turning Guest Wi-Fi into a real-time data engine for the hospitality industry. Our platform captures visitor behaviour, foot traffic, and customer insights, giving restaurants, bars, hotels, and event spaces the kind of data that was previously only available to e-commerce brands. ...

ecommerce brand into the ultimate personal gifting companion, we’re looking for a Director of Product (Ecommerce) to lead some of our most critical customer and platform experiences. This is a 12-month Fixed Term Contract, starting in early July 2026 , with clear accountability for growth, customer outcomes … results. This role requires someone who can confidently engage with and influence senior leadership and C-suite level stakeholders - bringing strong product thinking, customer insight, and evidence-based recommendations to shape strategic decisions; whilst staying close enough to the detail to ensure teams are solving real customer ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...