1 to 25 of 30 Permanent Customer Insight Jobs in London

Customer Data Analyst - up to £50,000 | Hybrid (2 days per week in London) High-growth consumer services company | Expanding data team | Customer behaviour & retention focus I'm supporting a rapidly expanding consumer services organisation that has seen significant growth and investment in digital, data, and customer analytics over the past few years. As part of their continued transformation, they are looking for a Customer Data Analyst to join their insights function and help shape customer strategy across the business. This is an opportunity to join a modern, insight-driven environment , working with ...

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven … ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives ...

DATA VISUALISATION MANAGER LONDON UP TO £80,000 THE COMPANY This is a major UK retailer with a huge customer footprint and a growing appetite for data-led decision making. They’re investing heavily in modern analytics, automation, and customer insight, this role sits right … roadmap for self-serve analytics and automated data workflows across the business. This team is responsible for giving every function access to clean, usable insight that drives smarter decisions. You’ll lead on everything from dashboarding to workflow automation, partnering with cross-functional teams to build well-designed, reliable ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

will be advantageous From the job description: Create and deliver marketing plans that will effectively target customers across multiple channels Drive growth through new customer acquisition, customer expansion and learner progressions Use customer insight to develop compelling propositions and marketing messages Execute the marketing plan ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You’ll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

users interact with our platform every day driving discovery, engagement, and long-term value. Youll join a culture built on ambition, experimentation, and customer obsession, where bold ideas are encouraged and data fuels decision-making. If you thrive in a fast-paced environment, love solving complex problems at scale … rare opportunity to make an impact that resonates worldwide. The Role Youll oversee product roadmaps across multiple domains, ensuring they drive both exceptional customer experiences and meaningful commercial outcomes. Your leadership will balance high-level strategic thinking with hands-on involvement supporting product teams day-to-day, removing blockers ...

Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform. The Company Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics Trusted by 1,500+ major brand including Macy’s, Gap and Selfridges … business with a collaborative, agile culture and a clear mission to shape the future of retail logistics The Role Own and lead the full customer lifecycle, from onboarding and activation through renewals, expansion and enterprise relationships Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer ...

greenfield opportunity to for a Senior Mobile App Product Manager to join a high-performing cross-functional team working on a 0–1 customer-facing mobile-first product with significant scale and ambition. The Senior Product Manager (Mobile Apps) will: Own and deliver the mobile app roadmap across … Android. Lead backlog prioritisation focused on customer experience and commercial impact. Work closely with engineering, design, and data teams in a continuous delivery environment. Translate business and customer needs into clear, actionable tickets and acceptance criteria. Use customer insight, experimentation, and A/B testing ...

products and product features to market including planning, product launches, and discontinuations. Manage all aspects of product lifecycle and development process, including customer feedback, recommendation of enhancements, requirements & user stories, business reviews and testing. Monitor local and global regulations to ensure regulatory data and products comply and/… offerings. Lead product demonstrations to client-facing teams and upon request participate in product demonstrations to customers. Support the decision-making process with customer, market, competitive, and usage analysis related to the assigned products Skills and Experience required: Experience managing and developing products and understanding digital needs for businesses ...

LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you? As a Customer Success Manager, you will act as a strategic advisor to Shield’s customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. … compliance goals into real results - driving risk reduction, operational efficiency, and regulatory confidence. Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact. This position is based in London and reports ...

create APIs and observability infrastructure. Working closely with our Data Scientists, you will also implement novel frontend components to visualise data and support customer insight generation and decision-making. Skills Outstanding Python, FastAPI, asyncio and Postman/Insomnia Strong Git, Docker, Kafka, Kubernetes and Azure/AWS/ ...

household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing ...

shaping feedback that influences product development. The Opportunity This is a brand new role created to unlock further commercial value from an existing customer base. You will be the first hire into this growing function, with the chance to directly shape processes, improve customer journeys, and support wider … Closing upgrades and driving increased adoption through consultative selling Handling light technical tasks such as inserting snippets, updating colours, and reviewing basic configuration Analysing customer performance data to identify opportunities for growth Working closely with product and engineering teams to relay customer insight Helping to build scalable ...

intersection of AI, AdTech, and MarTech, with teams and customers across the UK, USA, and Europe. The product is built on deep consumer insight and complex data and we're looking for a Lead Product Designer/IC who will RAISE THE BAR for product design across the platform. … design leader without becoming a people manager. This role is about: Owning end-to-end product design across complex, data-heavy workflows Turning customer insight and AI-driven outputs into intuitive, usable experiences Partnering closely with product and engineering to influence what gets built and why Defining design ...

actionable insights. In this role, you’ll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you’ll ensure our teams have the data they … senior stakeholders, you’ll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

D365 CI-J Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules. Key Responsibilities Configure and customize D365 Sales module in alignment with business requirements. Develop solutions using Dynamics 365 Customer Insights … Journeys (CI-J) to enable robust customer engagement capabilities. Work closely with business stakeholders to understand requirements and translate them into technical solutions. Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes. Troubleshoot, debug, and optimize existing solutions to ensure system performance ...

currently seeking a BA/Customer Journey manager (CJM) to work at a leading client of ours in their front office team This is a fantastic opportunity where you'll play a crucial role in product development by assisting the Product Owner (PO) and the feature teams in understanding … measuring and orchestrating Customer Journeys with a strong focus on technology. Alongside the Engineering teams, the CJM plays a key role in making sense of customer insights and factoring it into prioritisation approaches and design choices. The candidate must have a proven track record within financial markets ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role As a Customer Success Representative , you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

events. This role partners directly with portfolio company CEOs, CMOs, CTOs, and the PE Operating Partner team to drive measurable improvements in digital performance, customer experience, and omnichannel profitability. This is a high‐leverage, high‐visibility role for a digital operator who can move seamlessly between strategy and execution … companies. • Establish shared digital standards, KPIs, and operating frameworks to drive consistency and scale. • Identify cross‐portfolio synergies in technology, data, media buying, and customer experience. E‐Commerce & Omnichannel Growth • Oversee e‐commerce strategy, site performance, conversion optimization, and digital merchandising. • Partner with retail leadership to integrate digital ...

Planning & Design: Take ownership of planning, designing (Features + wireframes), documenting new product features, working closely with stakeholders to define requirements and user flows. Customer Collaboration: Collaborate with Customer Success to gather and synthesize feedback, translating user insights into structured product requirements and feature suggestions. First-Line Support … understand and use new features. Who you are: Essential Skills & Experience: 2-4 years’ experience working with B2B products Experience designing wireframes Experience transforming customer insights, analytics and feedback into user stories Experience researching and using AI tools to optimise internal workflows Able to guide prioritisation based on data ...

engagement, conducting thorough user interviews, and rigorously testing features. You will champion good design and user experience by acting as the voice of the customer throughout our products and services. You'll support the continuous improvement of our products by owning and driving the user research process, working closely … with the product team to gather, analyse, and translate customer insights into actionable design improvements. Responsibilities KEY MEASURES: Customer feedback/satisfaction - NPS Website - Analytics & KPIs Success of user research initiatives Adoption of research-backed design changes SKILLS & EXPERIENCE: 5+ years of equivalent experience with a strong focus ...