1 to 25 of 51 Permanent Customer Insight Jobs in London

platform strategy aligned with global standards. What that means day to day As a key growth role and member of the Planet Mark leadership team, the position bridges strategy, customer engagement, and delivery, requiring strong product leadership, sustainability expertise, and the ability to drive measurable commercial and environmental outcomes. Product Strategy & Vision Own the end-to-end product strategy … Mark and SafePlanet. Define and articulate how sustainability products fit into the broader ecosystem and create long-term value for clients. Balance product standardization with regional regulatory requirements and customer-specific needs to maximize adoption and impact. Shape propositions that meet the needs of both standalone members and enterprise clients seeking to manage supply chain-wide sustainability. Roadmap Development … Delivery Develop and maintain a visionary yet practical roadmap, grounded in customer insight and industry trends. Translate strategy into execution through close collaboration with engineering, leveraging shared platform components (UX, APIs, configuration, QA). Ensure smooth customer migration from legacy platforms to new sustainability solutions. Customer & Market Insight Build strong relationships with sustainability and ESG More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

is a diverse team of 850+ specialists in product, finance, support, commerce, and engineering working across offices from Lisbon to London. Your Opportunity We are looking for a strong, customer-centric individual with a strategic and entrepreneurial mindset to help drive Mollie's customer growth and retention in the GB region. As a Customer Success Manager, you … ensure long-term success, and identify opportunities for growth and retention. You'll collaborate closely with cross-functional teams including Sales, Product, Support, and Marketing, while reporting to the Customer Success Lead for International Markets. Your ability to understand customer goals, align them with Mollie's solutions, and deliver a world-class experience will have a direct impact … on customer satisfaction and our broader commercial success. Responsibilities Love: Champion exceptional customer experiences and advocacy. Build and maintain trusted relationships with C-level executives and key decision makers as a go-to payments advisor. Guide customers through digital transformation to leverage Mollie for streamlined operations and growth. Champion the customer's voice internally by sharing feedback More ❯

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like … Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

teams. Strong commercial awareness with the ability to connect product work to business outcomes. Data-led decision maker with excellent analytical skills. Passionate about user research, discovery, and embedding customer insight into product design. Exceptional communication and stakeholder management skills. Ambitious, hands-on, and ready to step into a bigger role with scope for growth. Comfortable working in More ❯

by imparting knowledge and/or upskilling colleagues on all that is possible through our tools Provide mentorship and coaching to the BI team Work closely with Data Engineering, Customer Insights Data Science and Product Management teams to ensure alignment and collaboration Manage relationships with key stakeholders across the business Who you will work with The Data, Tech, Digital More ❯

Reed.co.uk is looking for a Senior Product Analyst to join their Analytics Team in Holborn, London. Overview We are looking for a passionate digital analyst who enjoys numbers and customer insights and can be instrumental in providing the business with intelligence and expert recommendations! Working across a number of exciting digital products, you will make use of Google Analytics … Looker, Adobe Target and numerous other platforms to drive customer insight and intelligence. What you'll do as a Senior Product Analyst: Lead a small team of Product Analysts Define the product strategy and roadmaps, aligning work to reflect this direction Development of data visualisation and KPI dashboards that reflect best ways to simplify data to various audiences More ❯

led products Strong Agile practice, confident turning strategy into user stories and delivery plans Proven ownership of a solution end to end with clear commercial results Ability to uncover customer insights and champion the voice of the client Skilled at sizing opportunities and building evidence-based business cases Comfortable with qualitative and quantitative research to guide decisions Excellent communication More ❯

led products Strong Agile practice, confident turning strategy into user stories and delivery plans Proven ownership of a solution end to end with clear commercial results Ability to uncover customer insights and champion the voice of the client Skilled at sizing opportunities and building evidence-based business cases Comfortable with qualitative and quantitative research to guide decisions Excellent communication More ❯

led products Strong Agile practice, confident turning strategy into user stories and delivery plans Proven ownership of a solution end to end with clear commercial results Ability to uncover customer insights and champion the voice of the client Skilled at sizing opportunities and building evidence-based business cases Comfortable with qualitative and quantitative research to guide decisions Excellent communication More ❯

product vision and roadmap: Define and implement the strategy for data modelling and workflow optimization across the platform, ensuring it supports complex organizational needs. Data-driven product development: Use customer insights, data trends, and feedback to continuously optimize how users create and manage their workflows on Cross-functional collaboration: Work closely with engineering teams to design scalable data structures More ❯

AI, Quantexa's decision intelligence platform creates context to uncover hidden risk and opportunity within data, that drives better business decisions. Our technology solves major challenges across financial crime, customer insight, credit risk, supply chain transparency and fraud. In just nine and a half years, we've grown from a few desks huddled in the corner of a … support PoCs, Capture case studies Evangelize product benefits to the industry (events, thought leadership, market positioning) Build and present standard solution demonstrations tailored with supply chain specific messaging Delivery, Customer Success and Retention: Review proposals, SoWs and changes as required Provide direction to delivery teams on priorities and guidance towards highest value objectives Engage with our Technology Account Partners … TAP) organization to connect with existing customers to highlight value delivered, ensure customer satisfaction, to ensure learning is captured back into the proposition and to position us for successful renewals Other functions: Work with Analytics Assurance to ensure models are meeting customer needs and delivering the business benefit modelled Work with our alliances and partners to support them More ❯

the product strategy for a dedicated portfolio, turning complex challenges into innovative, client-focused solutions that drive measurable results. As a trusted strategist and collaborator, youll immerse yourself in customer insights and market trends, uncovering opportunities to transform the way firms operate . From conducting deep research and defining bold product strategies to guiding cross-functional teams through execution More ❯

platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also … driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success … the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer More ❯

covering more than 180 jurisdictions globally, so they can stay ahead of regulatory change, mitigate risk and capitalise on new opportunities. The Role: Role Purpose & Impact The Manager of Customer Success will lead and develop a high-performing team of CSMs responsible for onboarding, adoption, retention, and expansion across Vixio's customer portfolio. This role exists to provide … the CS function scales in complexity. By ensuring consistent execution of playbooks, proactive churn mitigation, and strong adoption of our core CS tool (ChurnZero), this leader will directly impact customer satisfaction, retention, and revenue growth. Key Scope & Responsibility Level You'll manage and coach a team of 5 CSMs across the UK and US, driving accountability for team-level … KPIs including product adoption, customer health, QBRs, and upsell influence. The role carries autonomy to shape engagement strategies (high-touch, light-touch, and tech-touch), oversee hiring and onboarding of CSMs, and act as the go-to escalation point for customer and internal stakeholders. You'll partner cross-functionally with Sales, Product, Marketing, and Operations to surface insights More ❯

manage complex bids for a large IT consultancy. You will be responsible for developing and executing bid strategies, ensuring the successful delivery of high-quality proposals that align with customer requirements and business objectives. Responsibilities End-to-End Bid Management: Lead and manage the bid process from qualification to submission, ensuring compliance with governance frameworks. Defence-Focused Proposal Development … Work closely with technical, commercial, and legal teams to develop compelling, customer-focused proposals tailored to defense sector requirements. Stakeholder Engagement: Collaborate with internal teams, partners, and key stakeholders to define winning strategies, value propositions, and pricing structures. Risk & Compliance Management: Ensure all bids meet MOD, defense, and security standards, addressing any risks proactively. Customer Insight & Competitive … maximise win rates. Governance & Approvals: Oversee bid reviews, approvals, and compliance with internal governance processes, ensuring alignment with company objectives. Presentation & Negotiation: Support bid presentations, negotiations, and post-bid customer engagements. Essential Skills & Experience Defense Sector Expertise - Strong experience managing bids for defence clients (MOD, Defence Primes, NATO, etc.). Bid Management - Proven ability to manage high-value, complex More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

you can support many practices. ️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land. ️ Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and feedback back to the team, so we can improve our products. Think and implement ideas to help this area scale nationwide. " is the front line to the More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯

team(s) within our Core Experience product area. In this role, you'll own and shape the end-to-end product experience that supports our core use cases across customer insights, prioritization, and roadmap. You'll work broadly across our platform to ensure that all our capabilities are fundamentally customer-centric. You will play a pivotal role in … other globally located product teams and have the opportunity to travel to San Francisco, Prague and other European cities. Your responsibilities Uncover and cultivate a deep understanding of the customer-centric requirements essential for modern product organizations and their stakeholders. Develop and execute a strategy and product roadmap that prioritizes the most important customer-centric capabilities, focusing on … leveraging the rapid advances in AI & LLMs, and focusing on delivering highly differentiated value to our customers. Collaborate with cross-functional teams, including engineering, design, sales, product marketing, and customer support, to ensure successful product launches and alignment with business objectives. Stay updated with industry trends, competition, and best practices. Exhibit exceptional communication skills by effectively translating complex concepts More ❯

strategic goals into actionable product requirements and features. Work closely with engineering and design teams to deliver high-quality, scalable products. Lead product discovery, backlog prioritisation, and sprint planning. Customer & Stakeholder Engagement Partner with city authorities, transport agencies, and mobility providers to understand challenges and co-develop solutions. Act as the voice of the customer, ensuring products deliver … value for public and private sector partners. Represent the product at client workshops, industry events, and stakeholder forums. Market & Industry Insight Stay ahead of trends in urban planning, mobility-as-a-service, traffic management, AI in mobility, and smart city technology. Translate regulatory and policy shifts into product opportunities or requirements. Benchmark against competitor and partner solutions to ensure … to measure adoption, performance, and outcomes. Work with data science and analytics teams to ensure KerbBI provides actionable, accurate insights Use AI-driven tools for data analysis, market research, customer feedback synthesis, and roadmap validation. 7+ years of experience as a Product Manager, with at least 2 years in a senior or lead role. Direct experience working in urban More ❯

strategic goals into actionable product requirements and features. Work closely with engineering and design teams to deliver high-quality, scalable products. Lead product discovery, backlog prioritisation, and sprint planning. Customer & Stakeholder Engagement Partner with city authorities, transport agencies, and mobility providers to understand challenges and co-develop solutions. Act as the voice of the customer, ensuring products deliver … value for public and private sector partners. Represent the product at client workshops, industry events, and stakeholder forums. Market & Industry Insight Stay ahead of trends in urban planning, mobility-as-a-service, traffic management, AI in mobility, and smart city technology. Translate regulatory and policy shifts into product opportunities or requirements. Benchmark against competitor and partner solutions to ensure … to measure adoption, performance, and outcomes. Work with data science and analytics teams to ensure KerbBI provides actionable, accurate insights Use AI-driven tools for data analysis, market research, customer feedback synthesis, and roadmap validation. 7+ years of experience as a Product Manager, with at least 2 years in a senior or lead role. Direct experience working in urban More ❯