1 to 25 of 79 Permanent Customer Insight Jobs in London

Customer Insight LeadLondon/Bournemouth 60-80k We are hiring a Customer Insights and Strategy Transformation Lead to define and connect the customer insight vision across analytics, BI and self service reporting. This role blends strategic direction with hands on delivery, ensuring insight directly shapes customer outcomes and commercial decisions. This is a high visibility opportunity to sit at the centre of data, insight and decision making. You will have real influence over how customer insight is used across the organisation, with the mandate to improve ways ...

Customer Insight Strategy and Transformation Lead London, Hybrid Salary up to £90,000 This is a senior, high impact role for an insight leader who wants to shape how customer intelligence drives decision making at enterprise level. You will play a pivotal role in building scalable … insight capability, embedding advanced analytics, and enabling the organisation to move from reactive reporting to proactive, strategic insight. The Company They are a large, complex organisation with a strong focus on customer outcomes and data driven transformation. Customer insight sits at the heart of their strategy ...

Title: Insight Business Partner Location: London (Hybrid 3 days week in office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety … your career – from flexible working options and time off to competitive pay, benefits and well‐being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join ...

Requirements 5+ years of experience in Customer Success, Account Management, or other customer facing roles within a B2B SaaS environment Experience leading or mentoring teams and developing high performing individuals Strong understanding of the SaaS customer lifecycle including onboarding, adoption, renewal, and expansion Experience working with complex … customers and navigating multi stakeholder environments Strong commercial awareness and the ability to connect product capabilities with meaningful customer outcomes Ability to operate at both strategic and execution levels by setting direction while also engaging in the details when needed Strong communication and stakeholder management skills A pragmatic ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

Homes, you will lead the strategic development, optimisation and delivery of our Salesforce Sales & Marketing platform. You will play a pivotal role in driving customer insight, improving digital journeys, and enabling data-driven decision-making across the organisation. This is a strategic, and hands-on CRM Manager role … leading Salesforce delivery, customer insight, system improvement and cross-functional digital projects to drive performance and customer experience. Key Duties Salesforce strategy — Lead the strategic roadmap for Salesforce, ensuring the platform evolves to meet organisational needs. CRM optimisation — Oversee continuous improvement of CRM processes, workflows and data ...

online and offline channels on each other and developing and implementing innovative strategies for improvement and growth Analysing online user behaviour, conversion data and customer journeys, funnel analysis and multi- channel attribution Performing ROI analysis to evaluate efficiency and effectiveness of different marketing campaigns Performing ad-hoc analytics … influencing conversion optimisation strategies with solid analytical data Key outputs: Design and implementation of Marketing analytics framework Ad hoc bespoke queries on product and customer insight Actionable customer insight – in particular building on the quant insights this position will drive by collaborating with ...

teams in a complex, matrixed global organisation - without direct line authority. The ideal candidate combines deep life sciences domain expertise with a commercially sharp, insight-led approach to product marketing, and brings a demonstrable track record of translating complex AI and data capabilities into value narratives that resonate with … case studies* Partner with field marketing to ensure messaging is accurately and consistently applied across campaigns, events, and digital channels3. Market Intelligence & Voice of Customer* Collaborate with the Customer Insights team to develop and maintain a continuous voice-of-customer programme to surface unmet needs ahead ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The TCX (Total Customer Experience) Service Designer is accountable for shaping high‐quality, end‐to‐end service experiences that support customer lifecycle journeys, new propositions, and transformation initiatives across … organisation. The role supports the TCX team in bringing a customer‐first approach to business change, ensuring customer needs are reflected in how services are designed and evolved. Operating within a matrix delivery environment, the Service Designer works with TCX‐aligned squads, partnering closely with Lifecycle Managers, Business ...

This is a strategic leadership role with real ownership. You will shape our market narrative, build a modern product marketing engine, and ensure our customer‐facing teams can consistently articulate clear, differentiated value. You’ll lead a small product marketing team and work cross‐functionally with the product, sales … market strategy. What you’ll lead Market‐led positioning & differentiation You will own UK product positioning, ensuring it is grounded in deep customer understanding, competitive intelligence, and market insight and that it clearly differentiates Reapit in a crowded PropTech landscape. This includes: Turning customer insight ...

role in owning and shaping the strategy, definition and delivery of embedded finance products that help our partners sell more vehicles, while creating brilliant customer experiences.This role is ideal for a product manager who thrives at the intersection of customer insight, commercial strategy, technology and delivery. … across our global automotive ecosystem.You’ll work closely with major OEMs, dealer and importer groups, and marketplace partners to understand their strategic priorities and customer journeys, translating these into scalable product solutions that can be built, launched and continuously optimised across multiple markets.This is not a role focused purely ...

Benefits Zachary Daniels are delighted to be partnering with a fast-growing, digitally led retail business that is continuing to invest heavily across ecommerce, customer experience, and data capability. We're looking for a Lead Digital Analyst to take ownership of digital analytics across the business, acting … person for digital insight, tracking, attribution, and performance measurement. This is a highly visible role where you'll work closely with senior stakeholders across ecommerce, marketing, and leadership teams to shape how digital data is used to drive commercial decisions. This is not a standard reporting role. The business ...

Senior Customer Experience Researcher | Hybrid working | London Our client is a household name operating at serious scale, with a customer base in the millions and a growing commitment to putting insight at the heart of how they work. This isn't a team where research gets filed … where your findings will reach the rooms where decisions get made. What you'll be doing You'll lead on how the organisation uses customer insight to map journeys, surface risks, and identify high-impact opportunities. You'll help set the bar for how research informs strategy ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‐touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

senior, hands‐on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value. Key Responsibilities Product Vision & Strategy Own and evolve the end‐to‐end product vision for ECA’s SaaS platform. Build a compelling product story that … ensuring the platform continues to perform as it scales. Commercial & Market Alignment Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals. Support go‐to‐market initiatives with strong product positioning, messaging and enablement. Monitor market trends, competitor offerings and emerging technologies ...

using data to guide prioritisation, experimentation, and commercial decision making Outstanding stakeholder management and communication skills, able to influence at all levels Innovative and customer obsessed, with a bias for execution and continuous improvement Resilient and adaptable, thriving in a dynamic, fast scaling environment What the job involves Wealth … from early-stage foundations to a world-class 50+ person division over time Foster a culture of innovation, data driven decision making, accountability, and customer centricity Product Strategy & Development: Lead the full product lifecycle across multiple channels (app, web, partner integrations), from concept to launch to optimisation Expand Tide ...

Customer Success Manager you will ensure that new customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

Convert leads into active clients through negotiation and relationship building Consistently meet or exceed sales targets Account Management & Relationship Development Manage and grow existing customer accounts Conduct regular client visits to strengthen relationships Identify upselling and cross-selling opportunities Provide product guidance and ongoing customer support Sales & Performance … client engagement Deliver presentations to senior stakeholders and decision-makers Negotiate pricing, terms, and contracts Maintain accurate CRM records of pipeline and activities Market & Customer Insight Monitor industry trends and competitor activity Collect and analyse customer feedback to inform business improvements Reporting & Administration Prepare sales reports, forecasts ...

delivery and client engagement. The Company We are a data and analytics consultancy that combines large scale proprietary data with advanced analytics and insight delivery. We develop and maintain our own data and analytics products, supporting clients with customer insight, predictive modelling, and commercial decision making. … clients to understand business challenges and define analytical requirements Lead data discovery, exploration, and analysis across multiple datasets Analyse complex data to create meaningful insight Build reports and dashboards that clearly communicate findings to stakeholders Present insights and recommendations, translating technical analysis into commercial outcomes Contribute to a range ...

business growth. Assist and support the Director of Growth in the evolution and execution of the new business sales plan. Develop deep, actionable vertical insight across key and high potential public and private sector markets. Implement a data‐driven sales operating rhythm that maximises pipeline quality, conversion, and forecasting … fully compliant, profitable, and aligned with policy. Monitor activity levels, conversion rates, and deal quality, identifying development gaps and growth opportunities. Vertical Expertise & Market Insight Partner with SDR Managers to ensure a highly productive and proactive collaboration between SDR and Consultants Build and maintain strong market intelligence across your ...

global rollout. Work alongside finance and marketing teams to plan budgets and forecast paid media efforts. Create a product roadmap alongside product managers, leveraging customer insights, tech, and business goals. Oversee data and performance reporting to assess impact and refine the strategy. Candidate Requirements 5+ years in growth marketing. ...

Street headquarters. We are seeking a technically accomplished CRM Systems & Integration Specialist to play a pivotal role in shaping and maintaining a world-class customer data ecosystem. This position sits at the intersection of data, technology, and client experience, ensuring every interaction reflects the brand's commitment to excellence … personalisation. Working closely with CRM, Digital, and Sales teams, you will be responsible for building and optimising the systems that power a seamless, omnichannel customer journey. The Role: Lead the technical configuration and ongoing development of the CRM ecosystem Ensure seamless data integration across all customer touchpoints ...

legal directories, industry news and other channels Maintain a healthy pipeline of opportunities Support the sales process from initial contact through to conversion Market & Customer Insight Stay informed on industry developments and market trends Gather customer feedback and insights to support wider business initiatives Identify emerging opportunities … Administration Keep CRM systems updated with activity and pipeline information Support reporting and sales activity tracking Work collaboratively across teams to ensure an excellent customer experience Experience Required Previous experience within Sales, Business Development, Account Management or a similar client-facing role Strong communication and relationship-building skills Comfortable ...

legal directories, industry news and other channels Maintain a healthy pipeline of opportunities Support the sales process from initial contact through to conversion Market & Customer Insight Stay informed on industry developments and market trends Gather customer feedback and insights to support wider business initiatives Identify emerging opportunities … Administration Keep CRM systems updated with activity and pipeline information Support reporting and sales activity tracking Work collaboratively across teams to ensure an excellent customer experience Experience Required Previous experience within Sales, Business Development, Account Management or a similar client-facing role Strong communication and relationship-building skills Comfortable ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...