1 to 25 of 202 Permanent Customer Insight Jobs in London

product messaging, and other owned channels. Sitting at the center of eBay's growth engine, the team plays a critical role in deepening customer engagement, strengthening loyalty, and driving meaningful business impact, contributing approximately 10% of total company revenue through owned CRM channels. We are seeking a highly driven … customer-focused leader to join our Global Buyer CRM. This role will be responsible for shaping how CRM understands, prioritizes and activates customers across our most significant markets. This is a senior strategic leadership role at the heart of CRM's AI transformation. You will ensure our Global Markets ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.About the roleWe’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. About the team: The Insight function takes ICIS to a joined-up understanding of customer needs, product usage, behaviours, interactions and commercial outcomes so teams can make clearer … focus, what to build, how and where opportunity and risk present priorities for the business About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build ...

cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.We fly more than 1,207 routes, connecting … easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.READ ON IF YOUHave significant experience in customer journey management and CRM within a complex customer-focused environment.Enjoy turning customer insight, data and business challenges into measurable improvements.Thrive in commercially ...

products and ensure nShift continues to stand out in competitive market.About the roleProduct Marketing sits at the intersection of Product, Marketing, Sales and Customer Success.Product Management defines what we build and why. Product Marketing ensures the market understands, values and adopts it. As our Product Marketing Manager … become the voice of the market inside nShift, bringing together customer insight, competitive intelligence and market trends to shape our go-to-market strategy and commercial messaging.You'll work closely with Product Management to translate product capabilities into compelling customer value, develop differentiated messaging, create engaging product ...

Product Marketing Manager, UK is responsible for activating and delivering market-ready value propositions across Civica’s UK portfolio. The role turns proposition strategy, customer insight, messaging and commercial priorities into practical go-to-market activity that helps customer-facing teams clearly articulate Civica’s value … market. Working as part of the Product Marketing Activate & Deliver model, this role partners closely with Product Management, Sales Enablement, Marketing, Customer Success and Sales leadership to ensure propositions are launched, adopted and continuously improved. The role does not directly own Sales enablement, but works with Sales Enablement ...

behind some of our most important consumer propositions, partnering with Product from the earliest stages of discovery through to launch. You'll help identify customer problems worth solving, shape product direction, define compelling propositions and ensure every product we build delivers meaningful customer and commercial impact.This … strategic, upstream role. You'll work alongside Product Managers, Designers, Researchers and Analysts to bring customer, market and competitive insight into the 0-1 product process. You'll influence directly what gets built, who it's built for and how we create products that can then scale ...

Responsibilities: Customer Support & Customer Success Deliver exceptional customer support across email, telephone, Microsoft Teams, social media and face-to-face interactions Respond to enquiries from exhibitors, visitors, affiliates and contractors accurately, professionally and within agreed service levels. Support Customer Success KPIs including First Response Time … Resolution Time, Customer Satisfaction (CSAT) and overall customer experience metrics. Identify recurring customer issues and recommend improvements to processes, communications and self-service resources. Manage weekly exhibitor updates and stand amendments within the Sponsors & Exhibitor (SpEx) process, ensuring information is accurate and delivered to agreed deadlines. Collaborate ...

facing propositions.You'll be responsible for understanding our customers better than anyone else, identifying where we can create the most value, and turning that insight into clear product positioning, compelling propositions and successful go-to-market plans. You'll partner closely with Product teams from the earliest stages … development, helping shape priorities, influence what gets built, and ensure every launch delivers meaningful customer and commercial impact.This isn't a role focused solely on messaging and launches. Instead, you’ll be a strategic partner to Product, bringing together customer insight, market understanding and commercial thinking ...

some of our best ideas are brought to life. What you'll do As the Marketing Engagement & Service Manager, you will shape and deliver customer engagement strategies for Small Business, Medium Business and Large Enterprise customers. Through targeted lifecycle communications, loyalty programmes and data-driven marketing, you will help … maximise customer lifetime value, strengthen engagement, and enhance customer experience. You will lead a team responsible for delivering high-quality marketing communications across multiple channels, including Email, SMS, MMS, App, Online and Direct Mail. You will also oversee the VeryMe and SME Business Rewards programmes, using customer ...

exciting journey of growth and transformation – and we'd love you to be part of it. The opportunityWe're looking for a Customer Analytics & CRM Specialist, helping to shape the performance and growth of our B2C retail proposition.Supporting categories across the Avios Retail Domain, you'll use customer … products, to the right customers, at the right time.Working closely with our Retail Marketing & CRM Lead, you'll become the go-to expert for customer insight within Retail, partnering with Trading, Product, Engineering and Data teams to optimise customer journeys, improve personalisation and identify new commercial opportunities.This ...

right products, services and advice.The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance. Key Responsibilities: Leading the online healthcare customer experience roadmap across Superdrug.com … right product, content or service by symptom, condition or health need.Working with UX, product and technology teams to organise digital health journeys around customer needsPartnering with Category Trading to strengthen Own Brand visibility through PDPs, category landing pages, homepage merchandising, app journeys, comparison content, FAQs and trust signals.Working with ...

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building … your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect to develop ...

Role: Utilise advanced analytical techniques to understand customer behaviour, identify opportunities across acquisition, retention, loyalty and customer value, and turn data into recommendations that improve business decision-making.WHATS IN IT FOR YOU:40% staff discount plus friends & family discounts throughout the yearAccess to our reward platform for external … with the Retail Trust and Fashion & Textile Children's TrustWhat you’ll be doing:Data Mining: Use data mining techniques to combine multiple large customer, transaction, campaign and digital datasets into new data marts, analytical models and reusable insight assets.Descriptive Analytics: Interpret data and present findings to stakeholders ...

senior product marketer who thrives in ambiguity and enjoys building strategy from the ground up. You’ll help define emerging categories, uncover customer problems worth solving, craft compelling narrative, and guide products from early marketing validation through scaled GTM execution. As the Senior Principal Product Marketing lead for this … portfolio, you'll partner closely with Product, Marketing, Sales, Customer Success, and executive stakeholders to define target audiences, sharpen positioning, influence roadmap decisions, and bring new products to market with clarity and impact.You will own product marketing across the full lifecycle: from market research, segmentation, and customer insight ...

Transformation Specialist - Product & ExperienceLocation: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through strategy, innovation, AI and transformation. The Role As a CX Transformation Specialist within Capco’s Product & Experience practice, you will help clients transform how they acquire, engage, serve … retain customers across the end-to-end customer lifecycle. Working alongside senior client stakeholders and multidisciplinary Capco teams, you’ll design customer-centric strategies, operating models and experiences that deliver measurable business and customer outcomes. From defining customer strategies and go-to-market approaches ...

traditional product role. We're looking for someone who lives and breathes music culture, understands the realities of performing and producing, and can turn customer insight into products that shape the future of the industry. If you're active in music performance, producer or deeply immersed in electronic … love to hear from you. Working as part of the Product Planning team, you'll act as the voice of the European customer, gathering insight from performers, artists, retailers, venues and industry partners to help influence future hardware, software and service development. You'll collaborate with international product ...

DescriptionThe Role:We are looking for a highly analytical and commercially minded Personalisation Audience Manager to lead the development, management, and optimisation of customer audiences across digital and marketing channels.This role will sit within the Personalisation function and play a critical role in scaling customer segmentation, audience strategy … cross-channel personalisation capabilities through data, process improvement, and AI-driven approaches.This is a highly collaborative role that combines customer insight, technical understanding, stakeholder management, and strategic thinking.Key Responsibilities:Manage day-to-day audience and segmentation requirements within the Customer Data Platform from a business perspective.Own ...

will remember forever.Make a difference with your next role. Make it easyJet holidays.READ ON IF YOU> Have experience as a Product Owner, ideally delivering customer-facing B2C products within an ecommerce environment.> Enjoy using data, experimentation and customer insight to shape digital experiences that make a real … working closely with engineering, UX, analytics, architecture and business teams.> Are excited by the opportunity to improve self-service, personalisation and digital-first customer journeys.THE TEAMeasyJet holidays is the UK’s fastest growing tour operator, with a mission to provide brilliant holidays at unbeatable prices in more than ...

Hospitality product portfolio across EMEA.You will lead a high-performing, full-lifecycle Product Marketing team with an established mandate spanning the entire customer journey, from market insight and positioning through roadmap shaping, launch, adoption, expansion and retention, with clear accountability for commercial outcomes and revenue growth.Reporting … strategy for the Hospitality product portfolio, aligning Product, Sales and Marketing around it while owning commercial outcomes.Drive go-to-market strategy across multiple products, customer segments and growth motions, ensuring the team delivers measurable commercial impact throughout the customer lifecycle.Team LeadershipLead, mentor and grow a team of four ...

countries.Job DescriptionWhy this role is important to us Our CRM team plays an important role in helping customers better manage their financial wellbeing. Using customer insight, data and creativity, you will deliver engaging and relevant communications that bring our products and services to life. By creating meaningful customer experiences across multiple touchpoints, you will help promote engagement, loyalty and long-term customer value.This is a hybrid role reporting into our Senior Customer Marketing Manager.Work that matters – What you'll do Develop and deliver CRM campaigns across email, SMS, push notifications and direct mail.Create compelling customer ...

combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.About the RoleWe are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. … This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain ...