1 to 25 of 47 Permanent Customer Insight Jobs in London

.Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Advanced analytics and data solutions expertise Strategic insight and data storytelling Strong leadership and stakeholder management What this role is all about: As Customer Insights Manager, youll lead our Insights team … turn data into clear, actionable recommendations that shape strategy and drive meaningful change. Youll champion a customer-first mindset, translating complex analytics into insight that informs both day-to-day choices and long-term transformation. Youll guide and develop a high-performing team, uphold quality standards, and work ...

Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Advanced analytics and data solutions expertise Strategic insight and data storytelling Strong leadership and stakeholder management What this role is all about: As Customer Insights Manager, you’ll lead our Insights … team to turn data into clear, actionable recommendations that shape strategy and drive meaningful change. You’ll champion a customer-first mindset, translating complex analytics into insight that informs both day-to-day choices and long-term transformation.You’ll guide and develop a high-performing team, uphold quality ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

CLIENT SUCCESS & ACCOUNT MANAGEMENT KEY POINTS Senior leadership role owning Customer Success & Account Management end-to-end AI-powered consumer & B2B research platform used by global brands Enterprise customers across CPG, Tech, Pharma & Financial Services High-impact role in a fast-growing, VC-backed startup ABOUT THE CLIENT … scalable, AI-driven qualitative research used by some of the world's most recognised organisations. THE BENEFITS Opportunity to own and shape the entire Customer Success function Work directly with founders and senior leadership Influence product direction through direct customer insight Competitive compensation with meaningful upside Small ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team … enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial ...

with David, our CEO. This is a true generalist role and one of the broadest positions in the company — spanning sales, operations, partnerships, product insight and elements of marketing. You’ll be at the centre of the business, getting hands-on exposure to how a high-growth SaaS company … Putting a spend management system in place Supporting the development of partnerships with accounting platforms we integrate with, and complementary solutions serving the same customer base Feeding customer insight directly into product decisions, helping shape our roadmap as we continue to develop the product Building your profile ...

against targets with clear rationale and risk assessment Responsible for pipeline creation via outbound activity work with set KPI’s Provide market, competitor, and customer insight to inform GTM strategy, pricing, and product roadmap decisions Contribute to the continuous improvement of sales processes, playbooks, and qualification frameworks Support … Nutritics software, both in person and online Maintain disciplined CRM hygiene and data-driven pipeline management to support accurate reporting and scalability Use insight-led selling approaches, tailoring value propositions to regulatory, operational, and commercial drivers Leverage marketing campaigns, events, and ABM initiatives to accelerate deal progression and conversion ...

requirements and technology trends impacting BFSI clients. Leadership & Collaboration Lead pursuit teams during RFP/RFI processes and client presentations. Provide market intelligence and customer insights to internal leadership. Mentor junior sales team members and contribute to sales strategy planning. Required Qualifications Bachelor’s degree in Engineering, Business ...

exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure ...

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops ...

shaping feedback that influences product development. The Opportunity This is a brand new role created to unlock further commercial value from an existing customer base. You will be the first hire into this growing function, with the chance to directly shape processes, improve customer journeys, and support wider … Closing upgrades and driving increased adoption through consultative selling Handling light technical tasks such as inserting snippets, updating colours, and reviewing basic configuration Analysing customer performance data to identify opportunities for growth Working closely with product and engineering teams to relay customer insight Helping to build scalable ...

product demonstrations Build and manage a strong sales pipeline with accurate forecasting Collaborate with product marketing to sharpen messaging and campaigns Feed market and customer insights into product development Partner with internal teams to ensure smooth onboarding and implementation Stay ahead of market trends and competitive activity ✅ What ...

enterprise AI, data platforms, cloud ecosystems, and digital transformation challenges. Network within key strategic accounts and technology partners. Strong analytical skills to use customer insights for go-to-market strategy refinement. For a confidential chat today apply via Linked In or email me via b.lockett@huxley.com ...

Role: As Product Manager, you’ll own the strategy and execution of core product initiatives, working at the intersection of cybersecurity, engineering, and customer needs. You’ll define the roadmap, prioritise effectively, and ensure the team delivers high-impact solutions in a fast-moving environment. What … understand pain points and translate them into product features Own the full product lifecycle from discovery through launch and iteration Use data and customer insight to inform prioritisation and decision-making Collaborate cross-functionally with GTM teams to ensure successful product adoption What They’re Looking For: Proven ...

build intuitive chat and workflow interfaces Work closely with engineers to turn ideas into production features Improve conversation quality, usability, and conversion Use customer insight and data to guide product decisions Help define how AI feels and functions for real users This is a hands-on role ...

delivery of our data products. This is a high-impact role, working closely with our Data Engineering teams to translate strategic objectives into innovative, insight-driven solutions that deliver measurable value across the business. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment … product roadmaps that provide clarity and focus for delivery teams. Product Development Lead cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery ...

Time Lead Rapid-Reaction Detection Efforts for Emerging Threats, working Cross-Functionally with Engineering, Research & Go-To-Market Teams to turn exploitation into Actionable Customer Insight quickly Operationalise Threat Intelligence by Converting External Research, Advisories & POCs into Production-Grade Detections & Internal Knowledge Artifacts Author Original Detection Research & Threat ...

heart of how we manage client relationships for several years, supporting data tracking, reviews, and document generation. With the recent addition of Customer Insights , we’re now able to create enriched client profiles and make smarter, data-driven decisions. As our Project Manager, you’ll collaborate closely with … Proven experience managing Dynamics 365 CRM projects . Strong understanding of CRM processes, data structures, and client lifecycle management. Experience with Dynamics 365 Customer Insights or similar platforms. Excellent communication and stakeholder management skills. Familiarity with Agile and Waterfall methodologies. Experience working with cross-functional teams. Ability to manage ...

impact across pricing, portfolio and sales workflows Manage 1 to 2 junior hires as the team scales Work directly with founders Translate customer insight into product direction Split your time roughly across customers, product and internal leadership Within 12 months you will fully own multiple enterprise accounts, have ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . … lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging ...

content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . … lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging ...

content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . … lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging ...

content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . … lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging ...