1 to 25 of 141 Permanent ITIL Jobs in London

with VIP account provisioning, security group memberships, RBAC, conditional access policies, MFA troubleshooting, and understanding of zero-trust security models and compliance requirements. Incident & Problem Management - Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems. Experience coordinating cross-functional teams during outages, conducting root cause analysis, and implementing preventative measures More ❯

coaching, and building a proactive, user centred culture. •Strong multi vendor governance: SLAs/OLAs, service reviews, improvement plans, risk/issue management and commercial awareness. •Practical command of ITIL practices: Incident, Problem, Change/Release, Request, and Service/Asset & Configuration Management. •Strong understanding of continual improvement frameworks and automation strategies. Infrastructure, Cloud & Networking Knowledge (managerial depth with technical More ❯

Oracle or Microsoft SQL Server. Specialist training in Microsoft Active Directory domain environment. Specialist training in Microsoft SharePoint administration or development. Specialist training in an object orientated programming language. ITIL Foundation Prince Foundation or Practitioner Experience Essential Substantial experience of developing systems and processes to integrate data into a large scale (enterprise) data warehouse product. Substantial experience of designing and More ❯

Process Reengineering etc Knowledge of GDPR, NHS Digital requirements, Data Protection Act, and healthcare-specific regulations. Awareness of security threats and best practices for protecting patient data Understanding of ITIL, ITSM, and governance frameworks Experience with AI, automation, cloud computing, system interoperability and other modern IT solutions in healthcare Essential Essential Communication: Strong verbal and written communication skills, capable of More ❯

planning, and implementing best practise. • Supporting migrated solutions in hyper care period following migration and troubleshooting issues. • Documenting work and handing over to BAU teams when complete. • Adhering to ITIL processes (including Change Management, Problem Management and Major Incident Management). • Delivery of tasks in a sprint methodology, the ability to accurately forecast/estimate task timescales, and call out More ❯

Collaborate with InfoSec to enforce endpoint security policies. Ensure compliance with GDPR, ISO 27001, and internal governance. Lead initiatives to improve employee digital experience. Manage service desk operations and ITIL-based support models. Monitor and optimise Digital Experience Monitoring (DEM) tools. Administer and optimise Microsoft 365 ecosystem (Exchange, SharePoint, OneDrive). Drive adoption of collaboration platforms (Teams, Slack, Zoom). More ❯

frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries More ❯

to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Work More ❯

to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Work More ❯

Directory and AZURE AD/Entra. Data Backup management Desktop and user support experience. Data Centre support experience. IT Procurement Desirable: Zoho Manage Engine\Servicedesk Plus Mac OS support ITIL or security certification. Benefits Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income More ❯

and root-cause investigation. Practical experience in requirements gathering, user story writing, and process documentation. Familiarity with both internally developed and commercial off-the-shelf (COTS) systems. Understanding of ITIL processes, particularly incident, problem, change, and release management. Clear and confident communication skills, able to collaborate effectively with both technical and non-technical colleagues. A methodical and structured approach to More ❯

environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder management ability. Nice to have Background in Finance More ❯

environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder management ability. Nice to have Background in Finance More ❯

timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for More ❯

role fully paid for by my client! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

SIP, ACD, VOIP) Active Directory (ADFS, domain management, users/groups, policies, certificates etc.) Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V) Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Highly attentive with the ability to deal with changing priorities and context switching. A positive More ❯

SIP, ACD, VOIP) Active Directory (ADFS, domain management, users/groups, policies, certificates etc.) Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V) Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Highly attentive with the ability to deal with changing priorities and context switching. A positive More ❯

at all times.* Track record of delivering excellent customer experiences by meeting the needs of both internal clients and external contacts positively.* Desirable: Experience or knowledge of Prince2 methodologies, ITIL frameworks or Agile environments; familiarity with Ivanti or ServiceNow platforms; exposure to server technologies such as Microsoft Server 2016 & 2019; relevant certifications like MCSE/MCSA/MCITP/CCNA. More ❯

s. Experience across the Microsoft technology stack – Defender, Intune, M365, Windows servers ect. Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID ect.). Knowledge of the ITIL framework. Desirable: Experience with Dynamics 365 Business Central, and security/CompTIA certifications. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the More ❯

s. Experience across the Microsoft technology stack – Defender, Intune, M365, Windows servers ect. Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID ect.). Knowledge of the ITIL framework. Desirable: Experience with Dynamics 365 Business Central, and security/CompTIA certifications. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the More ❯

in Endur application support . Strong knowledge of energy/commodity trading workflows and processes. Excellent problem-solving, debugging, and analytical skills. Experience with incident, problem, and change management (ITIL framework preferred). Ability to work in a fast-paced, business-critical environment with strong communication skills. Nice to Have Exposure to cloud technologies (AWS and/or Azure) . More ❯

/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯

track record of successful Azure migrations and post-migration optimisation. Excellent stakeholder engagement skills, able to communicate technical strategy to non-technical audiences. Certifications such as Azure Solutions Architect, ITIL, or Microsoft 365 Administrator desirable. Apply today with your most up-to-date CV! BH34985 More ❯