Junior Major Incident & Problem Analyst
- Hiring Organisation
- Thebes IT Solutions Ltd
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 30,000 - 40,000 Annual
Essential Skills: 2 years' experience in a customer-focused, fast-moving IT support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and … levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM ...