1 to 25 of 104 DemandTrendPermanent Root Cause Analysis Jobs in London

with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking root cause analysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯

with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking root cause analysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯

This is a key appointment and will require the individual to be technically strong with a critical engineering/data centre background. This position will get involved regularly with root cause analysis, fault rectification and act as the appointed Senior Authorised Person, for the operation of both Low and High Voltage equipment. Role Profile: Senior Authorised Person … for HV Root cause analysis/review of any technical faults Carrying out scenario and training with engineering staff Liaising with the clients to ensure excellent feedback and customer satisfaction Assisting and Organising with System shutdowns across sites Providing technical advice for reactive repairs Liaise, audit and manage sub-contractors The position details: Monday to Friday More ❯

Design and scale a highly productive, shift-based data collection function operating across sites and time zones Define and track operational KPIs (e.g. OEE, data per shift, session quality, root cause downtime) Build dashboards and reporting systems to provide visibility at all levels—from operators to executives Set aggressive but achievable performance targets and drive continuous improvement against … execution rhythms Embed Lean principles and problem-solving tools into the daily workflow (e.g. kaizen, A3, PDCA) Empower shift leads and operators to identify inefficiencies and implement improvements Ensure root cause analysis and corrective action processes are used to address recurring issues Partner with Engineering & ML Teams Work with engineering teams to understand data requirements and collection More ❯

Design and scale a highly productive, shift-based data collection function operating across sites and time zones Define and track operational KPIs (e.g. OEE, data per shift, session quality, root cause downtime) Build dashboards and reporting systems to provide visibility at all levels—from operators to executives Set aggressive but achievable performance targets and drive continuous improvement against … execution rhythms Embed Lean principles and problem-solving tools into the daily workflow (e.g. kaizen, A3, PDCA) Empower shift leads and operators to identify inefficiencies and implement improvements Ensure root cause analysis and corrective action processes are used to address recurring issues Partner with Engineering & ML Teams Work with engineering teams to understand data requirements and collection More ❯

Design and scale a highly productive, shift-based data collection function operating across sites and time zones Define and track operational KPIs (e.g. OEE, data per shift, session quality, root cause downtime) Build dashboards and reporting systems to provide visibility at all levels—from operators to executives Set aggressive but achievable performance targets and drive continuous improvement against … execution rhythms Embed Lean principles and problem-solving tools into the daily workflow (e.g. kaizen, A3, PDCA) Empower shift leads and operators to identify inefficiencies and implement improvements Ensure root cause analysis and corrective action processes are used to address recurring issues Partner with Engineering & ML Teams Work with engineering teams to understand data requirements and collection More ❯

Design and scale a highly productive, shift-based data collection function operating across sites and time zones Define and track operational KPIs (e.g. OEE, data per shift, session quality, root cause downtime) Build dashboards and reporting systems to provide visibility at all levels—from operators to executives Set aggressive but achievable performance targets and drive continuous improvement against … execution rhythms Embed Lean principles and problem-solving tools into the daily workflow (e.g. kaizen, A3, PDCA) Empower shift leads and operators to identify inefficiencies and implement improvements Ensure root cause analysis and corrective action processes are used to address recurring issues Partner with Engineering & ML Teams Work with engineering teams to understand data requirements and collection More ❯

site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident … discipline of Electrical engineering to the level of subject matter expert. Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable. Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks. Experience working with computerised maintenance management systems. Experience required in management of external resources. Can prepare & present relevant information to More ❯

expert teams to support application-level integration, reporting, and analytics. Cross-Functional Collaboration : Work with enterprise teams on UX design, security best practices, cloud strategies, and platform engineering. Technical Analysis : Lead technical analysis and estimation efforts for custom-built applications. Best Practices : Drive the adoption of release management and automation best practices. Incident Management : Ensure thorough root cause analysis and prompt remediation during any incidents or outages. YOU'RE GOOD AT You bring solid development and program leadership experience to drive technical governance, innovation, integrations, and cloud strategies using emerging technologies like Gen AI. You thrive in environments that demand independent problem-solving, analytical thinking, and clear communication. In this role, you will: Demonstrate More ❯

visualisation expertise, they use Tableau Expirience working with messy Data, or in an organisation with low Data maturity End-to-end Analytics expertise & expirience with predictive analytics, deep-dive root cause analysis, user funnel analysis Brilliant stakeholder management and expirience working with C-suite level stakeholders Expirience in Supply & Operations Please do apply if this looks More ❯

visualisation expertise, they use Tableau Expirience working with messy Data, or in an organisation with low Data maturity End-to-end Analytics expertise & expirience with predictive analytics, deep-dive root cause analysis, user funnel analysis Brilliant stakeholder management and expirience working with C-suite level stakeholders Expirience in Supply & Operations Please do apply if this looks More ❯

visualisation expertise, they use Tableau Expirience working with messy Data, or in an organisation with low Data maturity End-to-end Analytics expertise & expirience with predictive analytics, deep-dive root cause analysis, user funnel analysis Brilliant stakeholder management and expirience working with C-suite level stakeholders Expirience in Supply & Operations Please do apply if this looks More ❯

visualisation expertise, they use Tableau Expirience working with messy Data, or in an organisation with low Data maturity End-to-end Analytics expertise & expirience with predictive analytics, deep-dive root cause analysis, user funnel analysis Brilliant stakeholder management and expirience working with C-suite level stakeholders Expirience in Supply & Operations Please do apply if this looks More ❯

Ability to understand the development required to enable the design requirements to be delivered. Analyse design specifications and applicable regulations/legislation and apply into product. Define the functional analysis of the design specifications (based on standards) into clear product criteria. Assist in standing up services and environments in Azure and AWS and working server-side with new technologies. … Support the creation and maintenance of process documentation associated with the design and analysis process. Support the Engineering Director about specifications knowledge and product robustness if required. Participate in design reviews. Use tools to gather data on systems performance. Use gathered data alongside subjective evaluation to identify parameter changes to drive desired change in the systems performance. Define, plan … of own and team assignments through reviews. Attend various meetings and action/communicate instructions. Product written reports and make presentations as required. Undertake continuous training and development. Perform root cause analysis and resolve problems. Relationship Management Represent work team at reviews and cross-organisational team meetings. Liaise and communicate with other departments. Build and work closely More ❯

our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You … issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document … troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Your Experience Mandatory Requirements 🔒 Due to the nature of this role and the customers we support, candidates must either: Have lived in the UK for the last 5 consecutive years, or Hold British Citizenship More ❯

SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

and environment standardization Build and manage CI/CD pipelines with Jenkins, GitHub Actions, or AWS Code Pipeline Perform administrative and troubleshooting tasks on Linux-based systems, including log analysis and performance tuning. Lead technical triage and root cause analysis for infrastructure-related issues Develop and deploy applications using Docker and AWS FARGATE Use CloudWatch, CloudTrail More ❯

and environment standardization Build and manage CI/CD pipelines with Jenkins, GitHub Actions, or AWS Code Pipeline Perform administrative and troubleshooting tasks on Linux-based systems, including log analysis and performance tuning. Lead technical triage and root cause analysis for infrastructure-related issues Develop and deploy applications using Docker and AWS FARGATE Use CloudWatch, CloudTrail More ❯

beneficial. Knowledge of networking concepts, protocols, and tools, willingness to learn new technologies and adapt to changing environments. Skilled in managing configuration, deployments, observability, handling and resolving incidents, including root cause analysis, managing and operating complex systems for scalability, availability and performance. Proficient in communication and collaboration skills to work effectively with development and operations teams. Software … not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and More ❯

operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager More ❯

to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical Teams to ensure robust service transition practices More ❯