1 to 25 of 272 Permanent Root Cause Analysis Jobs in London

Customer Experience & Operational Insights Analyse voice of customer data (e.g., tNPS, verbatims) and operational metrics (e.g., handle times, wait times, contact drivers). Conduct root cause analysis to identify drivers of customer dissatisfaction and inefficiencies. Provide prioritised, data-backed recommendations, focusing on high-volume or high-value … partner performance in up-sell and cross-sell during support interactions. Assess site- and agent-level effectiveness in identifying and passing sales leads. Deliver root cause analysis and strategic recommendations to drive improvements. Share findings through clear artefacts to support regional sales growth. 3. AI & Process Automation … to boost insight generation. Partner with teams to ensure adoption and business alignment. Provide documentation and training on AI-enabled workflows. Key Skills Data Analysis & Interpretation: Strong ability to analyse customer and operational data for insights. Problem Solving: Skilled in root cause analysis and issue resolution. More ❯

Responsible for the proactive support of products so that there is high product performance that is continuously improved. Responsible for identifying and resolving the root causes of operational incidents, implementing solutions to improve stability and prevent recurrence. Manages the creation and maintenance of the event catalog to trigger events … event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with development … products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations experts and collaborate with different Service Operations More ❯

Responsible for the proactive support of products so that there is high product performance that is continuously improved. Responsible for identifying and resolving the root causes of operational incidents, implementing solutions to improve stability and prevent recurrence. Manages the creation and maintenance of the event catalog to trigger events … event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with development … products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations experts and collaborate with different Service Operations More ❯

KPIs supporting business Design and develop highly available dashboards and metrics using SQL and Excel/Quicksight or other BI reporting tools Perform business analysis and data queries using scripting languages like R, Python etc Design, implement and support end-to-end analytical solutions that are highly available, reliable … secure, and scale economically Collaborate cross-functionally to recognize and help adopt best practices in reporting and analysis, data integrity, test design, analysis, validation, and documentation Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant business impact Work closely … visualization tools like Tableau, Quicksight or similar tools - Experience with R, Python or other statistical/machine learning tools - Experience demonstrating problem solving and root cause analysis - Experience using databases with a large-scale data set - Bachelor's degree in engineering, analytics, mathematics, statistics or a related More ❯

system failures, and performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead. Root Cause Analysis & Incident Management : Lead post-incident reviews, perform root cause analysis for data disruptions, and implement corrective actions More ❯

Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for … and AKS . Familiarity with modern web technologies, including React , REST APIs , and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands More ❯

within the Pricing Function and across other Allianz Commercial functions. Some of your specific responsibilities could include: Drive best practices for data quality and root cause analysis across the team, and coach and mentor junior team members. Act as a bridge between data teams and other stakeholders … of results-driven collaboration, support and respect. What You'll Bring to the Role Approx. 8 years' experience using SQL or Python for data analysis, with about 3 years' experience in P&C insurance. A degree at BSc or MSc level in a Numerical field, preferably with a strong … in analysing, debugging and solving highly complex problems. Experience in coaching and mentoring team members of varying functions and levels in data quality and root cause analysis techniques. Experience using Power BI, Tableau, or similar tools for data visualisation and anomaly detection. Knowledge of P&C insurance More ❯

events within IG. The team's goals are to ensure that security incidents adversely affecting the business are quickly diagnosed, workarounds are determined, proper root cause analysis is performed, and actions are taken to prevent the issue from reoccurring. The Security Operations function is vital to the … and accurate logs are made of all actions during incident response. Support and mentor colleagues with best-practice incident management techniques and behaviours. Perform root cause analysis, recommend process improvements, and write final post-incident reports. Project Delivery Take part in the team's project delivery initiative More ❯

leadership role, supporting and guiding our operational team, helping to build capability, and developing enhanced reporting frameworks that provide deep insights into trends and root causes. You'll be central to evolving our data-driven approach, using reporting to inform proactive improvements across our customer journey and operational performance. … financial regulatory frameworks. Problem-Solver: Proven ability to dissect complex cases, conduct thorough investigations, and apply sound judgement to drive fair customer outcomes. Reporting & Analysis: Experience in building, enhancing, and interpreting operational and complaints MI, spotting trends and making data-led recommendations. Communicator: Outstanding written and verbal communication skills … manage sensitive and high-pressure conversations both internally and externally. Analytical: Strong analytical mindset with excellent attention to detail, capable of identifying patterns, conducting root cause analysis, and implementing improvements. What you'll be doing Team Leadership & Support: Act as a senior figure within the operational team More ❯

alerting systems) for both our client-facing APIs and large training runs. Participate occasionally in on-call rotations to respond to incidents and perform root cause analysis to prevent future occurrences. Development (50%) Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux … a DevOps/SRE role. Strong experience with cloud computing and highly available distributed systems. Exposure to site reliability issues in critical environments (issue root cause analysis, in-production troubleshooting, on-call rotations ). Experience working against reliability KPIs (observability, alerting, SLAs). Hands-on experience with More ❯

Data Centers within your designated region. Conduct audits for power and mechanical capacity and oversee upgrades. Collaborate with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA) for design-related issues. Liaise with local colocation partners to comprehend and synchronize site utility … center equipment. Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems. Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more. Curate and maintain comprehensive technical documentation concerning corporate data centers and More ❯

pipelines, Databricks workflows, and SQL databases to ensure seamless data processing. You will troubleshoot and resolve production incidents in Azure-based data pipelines, conducting root cause analysis and implementing preventive measures. You will oversee and optimize the performance of Databricks notebooks and clusters to support efficient data … optimizing queries for performance. You will have experience with Azure Monitor, Log Analytics, and issue detection. You will have good problem-solving skills for root cause analysis and implementing preventive solutions. You will have knowledge of compliance standards, role-based access control (RBAC), and secure Azure networking. More ❯

of critical data systems that drive the hedge fund's trading strategies. You will collaborate with cross-functional teams to optimise system performance, perform root cause analysis, and drive remediation efforts to resolve production incidents. Key Responsibilities: Develop and implement automated solutions to streamline the management of … systems. Troubleshoot and resolve production issues related to Enterprise and Reference Data applications, ensuring minimal downtime and maximum system availability. Conduct post-issue evaluations, root-cause analysis, and remediation efforts to prevent future incidents. Analyse system performance, identify failure patterns, and create performance tests to improve the More ❯

of critical data systems that drive the hedge fund's trading strategies. You will collaborate with cross-functional teams to optimise system performance, perform root cause analysis, and drive remediation efforts to resolve production incidents. Key Responsibilities: Develop and implement automated solutions to streamline the management of … systems. Troubleshoot and resolve production issues related to Enterprise and Reference Data applications, ensuring minimal downtime and maximum system availability. Conduct post-issue evaluations, root-cause analysis, and remediation efforts to prevent future incidents. Analyse system performance, identify failure patterns, and create performance tests to improve the More ❯

time management and quality delivery from different stakeholders Client-oriented strong stakeholder management, providing frequent updates (externally, internally) to ensure continuous clarity Conduct thorough root-cause analysis and implement lessons learned to drive continuous improvement Involvement in training development for electrical systems, ensuring adherence to company standards … desirable Proven track record of electrical optimization and efficiency improvements, preferably in Data Centre’s Excellent stakeholder management and communication skills Ability to conduct root-cause analysis and implement lessons learned Experience in developing and delivering training programs Familiarity with SOP/EOP development and the CAB More ❯

complex or high-priority support issues within the UK. Troubleshoot and resolve client issues across InvestorFlow's Pulse, Portfolio, and Pipe product lines. Conduct root cause analysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence … . Proven experience in a client-facing technical support role with demonstrated ability to mentor peers or junior team members. Strong diagnostic, debugging, and root cause analysis skills. Excellent written and verbal communication skills in English. Familiarity with knowledge management and internal training best practices. Ability to More ❯

in a design and installation focussed BMS role. This role offers the chance for extensive career progression within the company. You will be conducting root cause analysis to identify issues in existing designs, as well as designing your own complex systems. You will be integrating systems on … and develop complex systems, meeting specific requirements and performance criteria. Utilise SolidWorks and CAD to create detailed schematic models of components and systems. Conduct root cause analysis to identify issues within existing designs and processes, providing solutions. Collaborate with cross-functional teams to integrate System on Chip More ❯

identify and mitigate potential issues. • Conduct performance tuning and capacity planning to ensure systems scale with the bank's needs. 3. Incident Management and Root Cause Analysis • Lead the response to critical incidents, ensuring swift resolution to minimize business impact. • Support Application and Business teams triaging incidents … and problems. • Conduct detailed root cause analyses to identify and resolve underlying issues. • Collaborate with Engineering and IT Operations teams to implement preventive measures. 4. Automation and Efficiency • Develop and maintain automation tools for deployment, monitoring, and infrastructure management. • Automate repetitive operational tasks to improve team efficiency and More ❯

identify and mitigate potential issues. • Conduct performance tuning and capacity planning to ensure systems scale with the bank's needs. 3. Incident Management and Root Cause Analysis • Lead the response to critical incidents, ensuring swift resolution to minimize business impact. • Support Application and Business teams triaging incidents … and problems. • Conduct detailed root cause analyses to identify and resolve underlying issues. • Collaborate with Engineering and IT Operations teams to implement preventive measures. 4. Automation and Efficiency • Develop and maintain automation tools for deployment, monitoring, and infrastructure management. • Automate repetitive operational tasks to improve team efficiency and More ❯

develop and manage insightful dashboards and reports, monitor key performance indicators, and present actionable insights to stakeholders. Your role will also involve predictive analytics, root-cause analysis, risk management collaboration, and ensuring compliance with industry standards. Proficiency in tools like Power BI, SQL, and Python, along with … performance indicators and identify trends, deviations, and improvement opportunities. Present clear and actionable insights to stakeholders to enable effective project control decisions. Data Modelling & Analysis: Develop predictive analytics models to assess potential project outcomes based on current data and trends. Conduct root-cause analyses of project variances … with project controls disciplines such as cost control, scheduling, and risk management. Understanding of Earned Value Management (EVM) and techniques like cost forecasting, variance analysis, and benchmarking. About You Essential Bachelor's degree in data science, Engineering, Project Controls, Finance, or a related discipline. Professional certifications (e.g., AACE, PMI More ❯

system optimizations, reliability metrics, and overall equipment effectiveness. Utilizing this data, you will engage customers to understand and document business requirements, drive problems to root cause, and manage implementation programs for corrective actions. You will apply your expertise in robotics, mechatronics, reliability engineering and system lifecycle management to … ensure optimal performance and availability of thousands of workcells across Amazon's global fulfillment center network. Key job responsibilities Primary responsibilities: - Utilize data analytics, root cause analysis, design of experiments and six sigma methods to improve reliability and availability of critical automation equipment and robotics & mechatronics systems. … deliver structured problem solving. - Design, pilot and implement new preventative maintenance standards, interval adjustments, part replacement cycles, and work instruction streamlining based on granular analysis of reliability (MTBF, MTTR, OEE, etc.) trends across assets. - Develop automated reporting through advanced SQL and Quicksight to provide RME leadership with actionable insights More ❯

of understanding and confidence in applying variety of programming languages, database structures, software interfaces, and systems, linking these with advanced understanding of business process analysis in order to reach optimal solutions. Alongside a strong business leader and people manager we are looking for an experienced professional, who has worked …/are developed within the Engineering Systems Development team, establishing mechanisms and continuously monitoring these to identify improvements, measure business benefits and undertake gap analysis to ensure the needs of the engineering function are adequately met. You will act as the interface between the software development team and the … audience can easily understand and able to motivate stakeholders to support project and CI initiatives Proven track record of in the area of business analysis, root cause analysis (systems hardware and software problems) and development of workable and achievable technical specifications for solutions. Previous experience in More ❯

The scope of this role will further include responding to queries and audits emanating from jurisdictional tax authorities and internal indirect tax teams, performing root cause analysis while leveraging extensive data sources and ability to present internal departmental processes to both external and internal stakeholders. The candidate … Working with internal teams responsible for products classification to ensure products end up with the correct taxation Proactively work with the Business Partners on root cause analyses and solution implementation Work with internal stakeholders and department leaders on outlining and executing strategic initiatives in areas of risk management … accounting firm or multi-national corporate tax department Knowledge of financial accounting and indirect tax Proven ability in data-driven decision making and risk analysis as well as thinking strategically Comfortable working in an ambiguous fast paced environment, fast-learner, independent Experience maintaining and operating transaction tax calculation software More ❯

access. Planning for disaster recovery in case of security breaches. Monitoring for attacks, intrusions, and unusual or unauthorized activities. Performing log reviews and forensic analysis to identify unauthorized data or system access. Conducting security assessments, risk analysis, and root cause analysis of security incidents. Handling More ❯

workshops which includes the facilitation and solution presentations Utilizing Industrial standard Business Process models such as Business Process, User Stories, Use Case, and Requirement Analysis Models. Building and demonstrating prototypes in Salesforce Knowing standard testing processes with testing artifacts such as strategic test plans, test cases, black/white … salesforce solutions Experience interfacing with business to analyse requirements, writing functional specifications, conduct tests, and troubleshooting issues Extensive experience in conducting feasibility studies, gap analysis, and root cause analysis (RCA) Previous experience implementing Salesforce Sales/Service/Experience/Marketing Cloud Salesforce Administrator certification required More ❯