1 to 25 of 55 Permanent SLA Jobs in London

issues, maintaining high service standards, and contributing to continuous improvement across client environments. Key Responsibilities Resolve 2nd line and escalated IT support tickets within SLA Troubleshoot issues across infrastructure, cloud, and end-user environments Provide on-site support during scheduled client visits Monitor and resolve alerts from system monitoring tools ...

remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling). Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication. Work closely with 1st/2nd Line teams, providing escalation support and technical guidance. Identify root causes of recurring issues ...

liaison between IT, business stakeholders, and suppliers Translate business needs into IT priorities and deliverables Manage third-party vendors, ensuring performance and SLA adherence Lead application-related projects from planning to delivery Coordinate testing, deployment, and stakeholder communication Ensure projects are delivered on time, within scope, and aligned to business ...

engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption ...

escalation point for complex 3rd line technical issues across infrastructure, servers, and networking Provide support services to both contracted and non-contracted clients, ensuring SLA compliance Assist with pre-sales activities, including technical design, surveys, and solution recommendations Collaborate with internal teams and stakeholders to ensure smooth project delivery Recommend ...

Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing and new IT process and procedures to enhance service transition ...

responsibilities Oversee BAU IT operations across multiple regions Coordinate with outsourced IT service providers and internal teams Support service reviews, vendor performance, and SLA tracking Monitor ticket trends, service quality, and recurring issues Help improve processes across onboarding, offboarding, access changes, and asset management Ensure structured processes are followed across ...

continuous improvement. Key Responsibilities Lead, manage, and develop technical and service delivery teams Ensure high-quality delivery across managed services and project work Own SLA performance, governance, and ITIL-based service processes Manage budgets, financial performance, and reporting Oversee recruitment, development, and succession planning Drive customer satisfaction and continual service ...

team for all domains. Monitor the execution of improvement plans to ensure the MOC BPO team is meeting all performance-related metrics (e.g. CSAT, SLA) Coordinate with other teams/departments to resolve seller/creator issues, follow-up and make sure close-loop to all escalations. Look for opportunities ...

engineering or product position. What You'll Own Service Ownership & Performance: Own service performance end-to-end, ensuring availability, reliability, and KPI/SLA achievement across the platform domain.Governance & Service Lifecycle: Define and maintain governance frameworks across incidents, problems, changes, and releases. Drive service maturity and consistency globally.Platform Change Oversight ...

level technical application support to end users Manage relationships with key stakeholders as well as with the external MSP Monitor service levels and ensure SLA’s are met Support with MI reporting & service catalogue management What they are looking for: Proven application support experience with SaaS based applications A general ...

recruitment campaigns at the same time Experience of supporting service improvements projects. Experience of providing and fostering excellent customer service Experience of working to SLA's and KPI's Experience of partnership working with stakeholders at local level Proven experience of reviewing policies and procedures for own area of work ...

best practices in data and analytics across all stakeholder interactions. Proven ability to collaborate with stakeholders to define and implement clear, measurable KPIs and SLA's aligned with strategic goals. Hands-on experience in change management, with a focus on embedding data-driven decision-making throughout the organisation. Strong analytical ...

teams for end-to-end operational reliability. Drive automation, documentation, and tooling maturity across both functions. Set and monitor KPIs for operational health, SLA adherence, and change performance. Lead team hiring, mentoring, and scaling across international time zones. Qualifications: 10+ years in infrastructure, SRE, or operations leadership roles. Demonstrated experience ...

overseeing reorganization events via manual or mass updates (iLoad/EIB), and ensure Workday and LMS service queues are allocated appropriately and end user SLA targets are met. Oversee the development and maintenance of training materials, participating in training in order to improve policy and process acumen. Manage the relationship ...

environments Manage and optimise operational expenditure, with accountability for budgets and cost efficiency Own vendor management strategy, including FM providers and specialist contractors Ensure SLA adherence for hyperscale and enterprise customers Implement and maintain operational frameworks including SOPs, incident response, change management, and risk mitigation Lead compliance, audits, and certifications ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

Cutover → Hypercare Ensure adherence to Unit4 Activate methodology (or equivalent SDLC) Manage vendor and partner ecosystem (Unit4 product team, integration partners) Track KPIs: SLA adherence, CSAT, defect leakage, schedule variance, cost variance, gross margin Identify upsell/cross-sell opportunities and support presales for change requests Must-Have Skills Unit4 ...

administration tasks. You will help the accounts department by resolving account queries and will manage the support inbox to ensure all queries remain within SLA timescales. You will set up new brokers on the system, including managing logins, system configuration and providing introductory training to both internal and external users. ...

deployment support. 5.3 Status Reporting & Governance Produce regular program updates, dashboards, risk logs, and executive steering materials. Monitor KPIs, adoption, service performance, and vendor SLA adherence. Drive issue resolution and ensure the program remains on schedule and within scope. Required Skills & Experience Proven experience delivering global UCaaS or telephony transformation ...

performing team supporting a prestigious international financial environment. Key responsibilities: * Day-to-day Data Centre operations (installs, decommissions, moves, changes) * Change & incident management with SLA ownership * Racking, stacking, cabling, patching, and hardware support * Vendor escorting and supervision * Asset tracking, documentation, and inventory control * Supporting infrastructure upgrades, outages, and maintenance windows ...

source landscape.**Data supplier management*** Undertake vendor selection for new data suppliers and data sourcing partners as required.* Design and implement a data vendor SLA policy which establishes quality controls, rights management, and data governance procedures.**Data acquisition budgeting*** Together with Data & Product stakeholders forecast and calculate data sourcing budgets ...

Monitor publishing schedules and ensure timely content delivery Troubleshoot metadata and ingestion issues impacting content availability Manage high-volume workflows and queues , working within SLA timelines Support reporting, performance tracking, and operational improvements Collaborate with cross-functional teams across multiple international markets ✅ What we’re looking for Experience in content ...

ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with ...

through governance forums, and validate fixes through targeted rescans. Manage the vulnerability lifecycle within ServiceNow Vulnerability Response, ensuring accurate CMDB linkage, correct assignment routing, SLA tracking, and reporting. Tune Tenable and ServiceNow integrations including ingestion rules, asset matching, deduplication logic, severity overrides, exceptions, and reporting outputs. Build and maintain dashboards ...