1 to 25 of 126 Permanent SLA Jobs in London

and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing More ❯

and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring: Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing More ❯

and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring: Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing More ❯

Intune, and Exchange Online Windows Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online Manage incidents, service requests, and changes using ITSM tools in line with SLA targets. About You Experience : 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service Provider (MSP) or financial sector More ❯

Intune, and Exchange Online Windows Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online Manage incidents, service requests, and changes using ITSM tools in line with SLA targets. About You Experience : 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service Provider (MSP) or financial sector More ❯

desk-side assistance. You’ll troubleshoot issues, escalate where necessary, and help maintain a high standard of service across the IT infrastructure. Key Responsibilities Resolve Service Desk tickets within SLA targets, ensuring excellent customer service. Provide expert support for Windows 10/11 , Office 365 , and a range of desktop and mobile applications. Escalate complex issues to internal teams or More ❯

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or major service outages. Process starters, leavers, and amendments promptly and within SLA where defined. Identify opportunities and assist in implementing recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute to delivering IT projects where assigned, ensuring More ❯

in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act as strategic escalation points for complex issues, overseeing service processes, ensuring risk management More ❯

in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act as strategic escalation points for complex issues, overseeing service processes, ensuring risk management More ❯

in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team More ❯

in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often cross platforms. Familiarity with middleware technologies (e.g., MQ, WebSphere) or other More ❯

networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often cross platforms. Familiarity with middleware technologies (e.g., MQ, WebSphere) or other More ❯

Facilitate agile practices to maintain focus, collaboration, and iterative delivery. Drive effective incident and problem management, ensuring root-cause resolution and prevention of recurring issues. Monitor and report on SLA performance, driving accountability and improvement. Collaborate with Product teams and other Service Owners to manage backlogs, prioritise enhancements, and deliver incremental value. Oversee change and release management processes to ensure More ❯

support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯

by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia To contribute to ad hoc projects and More ❯

experience of supporting mobile devices and hand-held devices Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA) Previous experience working in a corporate IT environment is an asset Excellent customer-facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming More ❯