1 to 25 of 43 Permanent SLA Jobs in London

Support: Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support ...

Build and mentor a high-performing SRE team. Promote a culture of accountability, continuous improvement, and blameless postmortems to enhance operational excellence.* **Operational Excellence & SLA Compliance**Ensure consistency to response and resolution SLAs. Oversee efficient ticket management and escalation processes through ServiceNow, removing blockers promptly.* **Stakeholder Engagement & Relationship Management**Develop ...

environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g., AS/400/iSeries) is highly beneficial ...

managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. ...

escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage and deliver D365-related projects, enhancements, and upgrades Work closely ...

support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades, patches, and maintenance with minimal ...

budgets, resource planning, and cost optimization initiatives; drive efficiencies through automation, process improvements, and vendor optimization; oversee third-party and managed service providers, ensuring SLA adherence. Talent & Organization Development: Lead, coach, and develop diverse global teams; build succession pipelines and technical leadership bench strength; foster a culture of accountability, continuous ...

Manage budgets, resource planning, and cost optimization initiatives* Drive efficiencies through: Automation, Process improvements, Vendor optimization* Oversee third-party and managed service providers, ensuring SLA adherence8. Talent & Organization Development* Lead, coach, and develop diverse global teams* Build strong succession pipelines and technical leadership bench strength* Foster a culture of: Accountability ...

budgets, resource planning, and cost optimization initiatives Drive efficiencies through automation, process improvements, and vendor optimization Oversee third‐party and managed service providers, ensuring SLA adherence Talent & Organization Development Lead, coach, and develop diverse global teams Build strong succession pipelines and technical leadership bench strength Foster a culture of accountability ...

servers, networking, firewalls (Fortigate), backups, and telephony Administering SSO and identity management across the application estate Managing key supplier relationships Driving service quality through SLA reporting, trend analysis, and continuous improvement Key skils: 5+ years in IT support with at least 2 in a management role Deep Microsoft ...

part of a successful business, who offer excellent support and training. Responsibilities: Provide technical leadership, senior escalation support and mentor team members Meet SLA targets, identify any patterns, issues and support the team to maintain service levels Conduct regular client visits and build strong client relationships Lead the technical delivery ...

troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell ...

users, including permissions, devices, and training. Data Quality, Reporting & Governance Ensure high data accuracy within INFORM and connected platforms to support reliable planning and SLA/KPI reporting. Support the Aviation Performance team with data extracts, dashboards, and system insights. Monitor compliance with airport/airline technology standards, security requirements ...

tier support model, such as Tier 1, Tier 2 and Tier 3 support. Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

transparency of assumptions, limitations, and model performance. Build and productionize analytics that advance intraday/EoD automation (services, APIs, pipelines) with clear SLOs/SLA, observability, reliability engineering practices, and tight integration into trading/risk platforms. Provide technical leadership and mentorship; conduct code/method reviews, establish research engineering ...

transparency of assumptions, limitations, and model performance. Build and productionize analytics that advance intraday/EoD automation (services, APIs, pipelines) with clear SLOs/SLA, observability, reliability engineering practices, and tight integration into trading/risk platforms. Provide technical leadership and mentorship; conduct code/method reviews, establish research engineering ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle . Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle. Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

during incidents or disruptions. Escalate and coordinate resolution of critical incidents with appropriate urgency. Produce accurate operational reporting including: File transmission volumes, Reconciliation summaries, SLA adherence metrics. Responsibilities Ensure continuous monitoring of BACS service processes and maintain operational integrity. Act as primary point of contact during service incidents and ensure ...

during incidents or disruptions. Escalate and coordinate resolution of critical incidents with appropriate urgency. Produce accurate operational reporting, including: File transmission volumes Reconciliation summaries SLA adherence metrics Responsibilities Ensure continuous monitoring of BACS service processes and maintain operational integrity. Act as primary point of contact during service incidents and ensure ...

Strategy: Define and execute scalable strategies that drive platform adoption, utilization, and long-term customer value* Operational Excellence: Oversee team operations, resource allocation, and SLA adherence while aligning delivery to customer success milestones and outcomes* Customer Health & Risk Management: Establish and operationalize health scoring frameworks to proactively identify risks ...

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk. Strong understanding of SLI/SLO/SLA and Error Budgets. Proficient in Python or PySpark for AI/ML modeling. Able to reduce toil by building automation tools for repeated tasks. Hands ...

client s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...