and the wider business. Deliver Software & Asset (through it Lifecycle) services to the Trust, taking ownership and resolving requests in line with policy, procedures, SLA, and OLA requirements Regular Audits of the Contracts within the Digital Services Department Regular Reporting of all Contracts within the Trust to Digital Services Senior … Digital good practices and service delivery and security Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to work unsupervised and follow instructions Logical, methodical more »
E1, Portsoken, Greater London, United Kingdom Hybrid / WFH Options
Wilmington plc
SQL Client Solutions Engineer – Homebased Location: Homebased, UK Salary : Competitive Benefits: Home Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. At more »
Participate in client briefings to establish requirement, provide cost estimates and recommend technical solutions to achieve requirements Liaise with specialist external suppliers to meet SLA requirements, ensuring focus on accountability and customer service Document full technical direction, pro-forma and run to show for events managed The Technical Event Producer more »
company to design, build, and deploy new software products to aid in drug discovery. Monitoring and maintaining deployed software in line with our ServiceLevelAgreement Being the technical leader on architecting native applications in AWS Skills Comfortable in a senior or leadership position in teams Generalist with a background more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
to time involve acting as silver commander leading on a cyber security incident outside of typical business hours) Provide reporting on ticket activity and SLA adherence on a weekly basis to the Group IS management team across all Group businesses to Group Head Cyber Security Operations, CISO and other stakeholders more »
WC1H, Russell Square, Greater London, United Kingdom
The Imperial London Hotels Ltd
provide professional development opportunities for IT staff to enhance their skills and knowledge. Collaborate with external vendors and manage outsourced IT support services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the more »
applications across all regions (including SAP ERP, HR/HCM, ecommerce, CRM, Retail POS) Lead the Application Support Analyst team, ensuring effective work allocation, SLA adherence, identifying and meeting training needs, and improving processes. Manage escalations both internally and with suppliers, including appropriate business communications. Deliver support for all core … IT issues, providing recommendations for application improvements. Support planned out-of-hours work as required and participate in on-call support rotations. Report on SLA adherence and system performance to key tech stakeholders. Identify and manage recurring issues to reduce problem occurrences. Strive to provide the best possible service and more »
staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence - Keeps Technical Event Lead and Team Lead well informed of the status of event support more »
