Client ServiceAnalyst This position will provide Client support for all desktop and server related issues via telephone and/or a remote location. In addition to staying abreast of industry trends and best practices, you will provide technical assistance to computer system users including problem assessment/… resolution and software and hardware installation and configuration, when necessary. The Client ServiceAnalyst must display a high level of professionalism and sound judgment at all times by promoting superior service to RFA Clients. Our ideal candidate will have experience providing IT support to the financial services … utilize their exceptional active listening, critical thinking, and communication skills to resolve Client issues while promoting RFA's brand as a Client-centric, full-service technology provider. This role will deliver RFA Clients with a high level of hardware and software support by efficiently providing technical assistance relating to More ❯
Sr Analyst III_Service Delivery page is loaded Sr Analyst III_Service Delivery Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id Job Description: Job Title: Senior Analyst - Service Delivery Location: Central London Employment Type … cybersecurity, analytics, and automation, enabling organizations to operate more efficiently while maintaining security and compliance. Job Description Summary We are looking for a Senior Analyst III - Service Delivery to join our team. This role is critical in designing, deploying, managing, and maintaining infrastructure services and end-user technologies. … The ideal candidate will have a foundational understanding of IT infrastructure and service delivery, with a focus on providing excellent technical support and maintaining operational efficiency. Key Responsibilities Provide technical support for infrastructure services, troubleshooting and resolving issues. Participate in infrastructure deployment and migration projects, supporting implementation activities. Monitor More ❯
We have an exciting opportunity for a DIP ServiceAnalyst (Grade 9) to join the Data Integration Platform team on a permanent basis. Team Overview: The DIP (Data Integration Platform) team is responsible for delivering a service to code bodies and industry participants (including those outsourcing their … governance initiatives, ensuring robust data security and compliance standards. Job Purpose: To provide operational services for the designated product, ensuring effective operation and that service performance meets commercial agreements and customer expectations. This includes managing suppliers to focus on resolving customer-impacting services, managing external customer issues to identify … root causes, and liaising with Service Management to improve FAQ knowledge to reduce escalation risks. Partnering with the Product Owner to advise on operational processes and performance improvements. Key Responsibilities: Managing operational information requests via DIP Manager accounts, ensuring timely responses to external customers and taking action when timelines More ❯
AWM, GSAM European Shareholder Services, Project Manager/Business Analyst, Analyst/Associate- London location_on London, Greater London, England, United Kingdom Asset and Wealth Management Division (AWM) Asset and Wealth Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus … to help individuals and institutions navigate changing markets and take control of their financial lives. AWM, GSAM European Shareholder Services, Project Manager/Business Analyst, Analyst/Associate GSAM Goldman Sachs Asset Management (GSAM) is one of the world's leading investment managers. GSAM provides institutional and individual … partners with all areas of the firm to deliver banking, sales, trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, AWM Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation. The purpose of More ❯
Service Desk Analyst Employment Type: Permanent Location: London - On Site My London client is looking for an IT Service Delivery Expert whose responsibilities are aimed at ensuring effective service delivery and continuous improvement in operations and customer service, including the end users for the accurate … a key role in driving excellent customer satisfaction, successful project delivery, managing stakeholders, and fostering a collaborative environment. Additionally, you will manage escalations, monitor service desk performance, and drive continuous improvements in service delivery in conjunction with the ICT Service Desk Lead and other ICT colleagues. This … Oversee the end-to-end delivery of IT services, ensuring alignment with our expectations and organizational standards. Collaborate with cross-functional teams to implement service improvement initiatives that enhance service quality and efficiency. Manage relationships with suppliers, acting as the primary point of contact for service-related More ❯
Job Description Contract Role: ServiceAnalyst Hybrid (2 days onsite | London) ️ 6 months | Inside IR35 Sector: UK Energy We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a … customer-focused service team to handle complex support needs in a regulated environment. Role Summary Reporting to the Head of Service Management, you'll: Handle and resolve escalated customer issues beyond 1st line support Act as a liaison between customers, internal teams, and third-party providers Contribute to … major incident and problem management processes Drive service improvements and help upskill the support function What You’ll Need Hands-on experience with ITSM tools such as ServiceNow ITIL (v3/v4) qualified Proven experience working in regulated industries, particularly within OFGEM guidelines and compliance frameworks Strong experience in More ❯
Service Desk Analyst – London – 6-month FTC - £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client is looking … Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when More ❯
Service Delivery Business Analyst at N Consulting Ltd Role: Service Delivery Business Analyst Skills: CMDB, Advanced Excel, Power BI Employment Type: Contract Location: London, UK Requirements: Skills to translate the stakeholder requirements/expectations into work for IT Partners. Skills in data extraction, loading, analysis, and … and problem-solving skills, presenting appropriately. Experience interacting with technology and business in influencing management on a day-to-day basis. Experience in using Service Now/CMDB to levels of extracting data and providing Dashboards. Awareness of Fusion. Experience Required: Bachelor's degree in Computer Science or equivalent … practical background of ITIL or a related discipline, and at least six, typically eight or more years related experience as a Service Delivery lead/member or an equivalent combination of education and work experience across the ITIL capabilities: Incident, Major Incident, Problem, Release, Change, and Configuration. Proficiency in More ❯
Job title: Service Desk Analyst Reporting to: Head of Technical Services Location: 5th Floor, HYLO, 105 Bunhill Row, London, EC1Y 8LZ Working pattern: Onsite- five days per week Department: Technical Services Salary: £27,000 Per annum General Summary Bonnier Books UK is seeking a talented service desk … analyst to join our technical services team. In this role, you will be responsible for providing first point of contact for all incidents and requests logged by users or generated through monitoring systems across desktop, Infrastructure, and Business Applications. The primary aim of the role is to provide a … high level of customer service and guidance to the business. Assisting the Technical Team and Business Solutions Team in restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management, suggesting and participating More ❯
to help individuals and institutions navigate changing markets and take control of their financial lives. AWM, GSAM European Shareholder Services, Project Manager/Business Analyst, Analyst/Associate GSAM Goldman Sachs Asset Management (GSAM) is one of the world's leading investment managers. GSAM provides institutional and individual … partners with all areas of the firm to deliver banking, sales, trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, AWM Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation. The purpose of … the European Shareholder Services team is to provide World Class Client Service to Investors in the GSAM Offshore Funds and to assist the GSAM Sales force in their Global Funds distribution effort. Within European Shareholder Services, Client Onboarding works with clients investing GSAM's Offshore funds from the decision More ❯
The Service Desk Analyst is responsible for achieving the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation, and initiation of action, documentation of root causes, and implementation of remediesto prevent future incidents. They also process and coordinate appropriate and timely responses … incident reports, including the channeling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers apprised of progress towards service restoration. Accountabilities: Timely answering support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicating relevant updates in daily … support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Deliver a high standard of customer service for all support queries Maintain accurate records of customer interactions, capturing sufficiently detailed information More ❯
Service Desk Analyst - SC Cleared, MS Office, Windows 10/11 OS Up to £135 per day (Inside IR35 - Umbrella) North of London (5 days per week onsite) My client is a high-profile consultancy, who require a Service Desk Analyst with experience in MS Office … IT troubleshooting skills to work with an impressive end client who will require SC Clearance to work onsite. Key Requirements: Proven experience in a Service Desk environment Strong general IT troubleshooting skills, with demonstrable experience with MS Office Applications, Google Workspace Applications and Windows 10/11 OS Excellent … communication and customer service skills Ability to work 5 days per week onsite Eligibility for BPSS and SC Clearance Nice to have: Active SC Clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of More ❯
We have the opportunity for a Service Support Analyst to join our IT department here at Tokio Marine Kiln on a 6-month fixed-term contract. (This role will be based on-site 5 days a week with some potential for hybrid working). Reporting to the Service … successful resolution, ensuring that all calls are dealt with promptly and to the customers' satisfaction and to communicate and escalate any problems to the Service Desk manager where necessary. Responsibilities: Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line capacity and … set up and roll out of any hardware/mobile device requests. Maintain awareness of your call volumes/queues to ensure that customer service level agreements are met, paying attention to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation More ❯
Role Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a … constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging … care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and More ❯
We are currently looking to recruit a 1st line IT Service Desk Analyst with a minimum of 12 months' IT help desk support experience within a professional services organisation to join our Information Technology team. The department Information Technology at HFW is key to the success of the … IT Department operates 24/7 and has c50+ staff - with London and Hong Kong being the primary and secondary locations respectively. The IT Service Delivery team (which includes the IT Service Desk) consists of 20 staff.The team is the key interface between the users and the Operations … Projects, and Development teams. The role The IT Service Desk is responsible for providing a professional and high quality service to the firm's internal staff. It operates as the front line of IT customer engagement and delivers support and assistance across a varied portfolio of IT systems More ❯
with local payroll in each region governed under that master contract. The Role Charles Taylor Group Services Information Technology is seeking a Group IT Service Delivery Analyst to provide timely and efficient 1 st , 2 nd , and 3 rd level support to the organisation's user community in … London. The Support Analyst should have extensive experience administering common services including Windows 11, Office 365, Intune device management, Active Directory, deploying SCCM builds, and Time Management. Key Responsibilities Respond to IT support requests (incidents and service requests) promptly, politely, and efficiently, adhering to SLA timeframes using our … IT Service Management tools. Analyse and resolve support issues across support levels, collaborating with other support teams (Infrastructure, Application Support, Networks, etc.) to resolve incidents, requests, and problems. Log and track the status of support requests, providing regular updates to customers. Provision and deploy new equipment and applications, ensuring More ❯
Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally. Lime is seeking an experienced analyst to join our IT Service Desk to enable our employees to do their best work. More specifically, the Sr Service Desk Analyst … the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer More ❯
We're recruiting for a Service Desk Analyst for a Global Media company. This role is an initial 6 month contract - Rate is £185 per day (Inside IR35) We require the successful candidate to be part of the team's existing shift pattern. Shifts rotate Monday to Friday … AM – 2:00 PM - 8:00 AM – 5:00 PM - 9:00 AM – 6:00 PM The Role As a Global Tech Support Analyst, you will provide first-line support to end users across a variety of technical issues. You will investigate, resolve, and document incidents and requests, ensuring … timely and effective solutions aligned with service level agreements. Responsibilities - Answer support calls and chats; manage incoming service tickets - Monitor and follow up on ticket queues daily - Maintain strong knowledge of internal systems, applications, and hardware - Update knowledge base articles to improve efficiency - Accurately document issues and resolutions More ❯
Role: IT Service Desk Analyst Expiry Date: November 05, 2019 Job Details: Start from: ASAP Duration: 2 months with possible extension Rate: £120 - £130/day Requirements: Proven experience working as a support analyst Experience with AD, VOIP, O365 Support experience with Windows 10 Knowledge of Office More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
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Business Analyst- Professional Service Automation (Kantata)-Contract role Location- Central London (Fully remote) Contract role- outside ir35, duration- 6 months, Rate- £450/day Business Analyst with PSA experience required for one of our leading clients. The ideal candidate should have experience in agile methodologies, scrum environments … Scrums, BPMN, and Swim Lanes. Experience in requirement gathering, creating user stories, user case studies, and business cases required. Should have experience with Professional Service Automation tool-Kantata or Napta Experience in capturing business requirements and shaping work packages Experience with Agile ways of working Experienced in BPMN/… with both agile and waterfall delivery methodologies and the ability to articulate the differences in the approaches, tools, responsibilities, and deliverables as a business analyst in either methodology Provide support to programme and project implementation, helping with business change/transition and UAT cycles. More ❯
We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across the … firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in person … including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯
Job Description Role Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels … with a constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within … care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service d... More ❯
Job Description We're recruiting for a Service Desk Analyst for a Global Media company. This role is an initial 6 month contract - Rate is £185 per day (Inside IR35) We require the successful candidate to be part of the team's existing shift pattern. Shifts rotate Monday … AM – 2:00 PM - 8:00 AM – 5:00 PM - 9:00 AM – 6:00 PM The Role As a Global Tech Support Analyst, you will provide first-line support to end users across a variety of technical issues. You will investigate, resolve, and document incidents and requests, ensuring … timely and effective solutions aligned with service level agreements. Responsibilities - Answer support calls and chats; manage incoming service tickets - Monitor and follow up on ticket queues daily - Maintain strong knowledge of internal systems, applications, and hardware - Update knowledge base articles to improve efficiency - Accurately document issues and resolutions More ❯
Technical Services Analyst 1 London Bridge, 5 days a week on-site Full time 37.5 hours per week, Monday-Friday 9AM-5.30PM Fixed Term Contract - 6-months HCA Healthcare UK's Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across … our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses. IT Technical Service Management is one of the main functions of the Service Operation module of ITIL framework. This function is responsible for managing the capacity, performance, and availability of all the components used in organization … the field. You will certify and create documentation for new client hardware per new technologies or technologies going end of life. The Technical Services Analyst is site-based working closely with the on-site team to ensure IT issues are identified, logged, documented and resolved in a timely fashion. More ❯
Finance Data Analyst – Financial Services – 12-month FTC Finance Data Analyst is required to join a global financial services business on a 12-month day rate contract basis, working in central London (hybrid - 3 days in office), offering a day rate between £450-£500. This role will work … and place client value at the centre of every decision we make. 2023 – Winner ‘Most Innovative Recruitment Agency’ 2023 – Winner ‘Best Banking/Professional Service’ 2018 – Winner Best Client Service 2017 – Winner Agency of The Year 2017 – Winner Banking & Financial Services Agency 2016 – Winner Banking & Financial Services Agency More ❯
