1 to 25 of 28 Permanent Service Analyst Jobs in London

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT … Support Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT More ❯

company empowers its people with the tools and environment to create best-in-class digital products that keep players engaged and entertained. Role Overview Betway is currently hiring a Service Desk Analyst to support the delivery of top-tier IT services across its corporate environments. Based in North London (hybrid), this role is central to incident management, system … high level of satisfaction across the organization. What You'll Do: Provide first-line IT support to end-users via phone, email, and chat Log and manage incidents and service requests through the IT service management tool Prioritize and categorize issues based on impact and urgency Escalate unresolved technical problems to higher-level support teams Perform routine system … with company-wide IT policies and procedures Follow ITIL best practices for incident, request, and problem management Document solutions and contribute to the internal knowledge base Deliver excellent customer service and follow up to confirm issue resolution Qualification/Requirements Excellent verbal and written communication skills Strong IT troubleshooting knowledge, both hardware and software Familiarity with Microsoft 365, Jira More ❯

Annual salary: up to £27,500.00 Service Desk Analyst Exeter Permanent, full time, hybrid role; offering a salary of up to £2 7 , 5 00 depending on experience plus excellent company benefits. About the role: We are looking for a Service Desk Analyst to work on our busy and demanding IT Service Desk in Exeter. … You will handle and provide resolution to calls/tickets into the Service Desk, providing 1st line support to users within the Mears Group. We look for people who share our values, along with our commitment to making a positive difference to people's homes, lives and communities, one of the many reasons that our colleagues join us here … high-profile projects in the pipeline and as such we are looking to expand our team. About the Role: Ideally you'll have experience of working in a similar Service Desk Analyst role. You will have strong computer skills and a solid knowledge of MS Office Applications. Our service Desk is a busy team that demands a More ❯

April 2025 at 00:59 We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across the firm, ensuring technical issues are … resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in person, and MS Teams. Responsibilities include logging and managing IT support requests, troubleshooting and escalating issues … disruption, and maintaining IT equipment, including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM 10:00 AM - 6:15 PM About More ❯

Service Transition Analyst Salary: £33,778 - £50,471 Contract: Permanent Location: London - Hybrid Annual Leave: 30 Days + Excellent Benefits Closing date: 25th July 2025 Be Part of the Future of Rail The railway in Britain is undergoing its most significant transformation in a generation, and Rail Delivery Group (RDG) is at the heart of it. With the … operators and rail retailers improve the ticketing experience for their customers by providing a range of central services including back-office, ticket fulfilment and system integration capabilities. As a Service Transition Analyst, you will utilise the DTS Transition approach and support the Transition Team by enabling the delivery of quality services. You will help to ensure that services … a range of internal and external stakeholders to ensure the services are implemented in line with transition plans, acceptance criteria and project specific outcomes in readiness for the projected service go live. The successful candidate will report to the Service Transition Manager and work closely with the Projects and Programmes team to ensure all aspects of the service More ❯

Overview of Role We are looking for a customer-focused and process-aware Service Desk Analyst to join our support team. In this role, you’ll act as the first point of contact for users experiencing IT-related issues, particularly those related to connectivity and access. You’ll play a crucial part in ensuring a smooth and professional … service experience, helping to manage and resolve incidents in line with ITIL best practices. This is a great opportunity for someone with a passion for customer service and a good understanding of IT support processes who is eager to grow their knowledge of IT service management and infrastructure support. Responsibilities User Support & Service Delivery Provide first … line support to users via the service desk platform, ensuring timely and courteous communication. Help users with access issues, connectivity problems, and service-related queries (e.g. VPN, remote access, authentication). Use established triage methods to route technical queries to the appropriate support teams where needed. Support the effective use of internal systems and applications by guiding users More ❯

Overview of Role We are looking for a customer-focused and process-aware Service Desk Analyst to join our support team. In this role, you’ll act as the first point of contact for users experiencing IT-related issues, particularly those related to connectivity and access. You’ll play a crucial part in ensuring a smooth and professional … service experience, helping to manage and resolve incidents in line with ITIL best practices. This is a great opportunity for someone with a passion for customer service and a good understanding of IT support processes who is eager to grow their knowledge of IT service management and infrastructure support. Responsibilities User Support & Service Delivery Provide first … line support to users via the service desk platform, ensuring timely and courteous communication. Help users with access issues, connectivity problems, and service-related queries (e.g. VPN, remote access, authentication). Use established triage methods to route technical queries to the appropriate support teams where needed. Support the effective use of internal systems and applications by guiding users More ❯

Business Analyst - Service Strategy and Optimisation Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose The Business Analyst (BA), Service Strategy and Optimisation will play a critical role in … defining and enabling exceptional client service and operational excellence through business process and technology change. The BA will identify, define, and enable change within our Banking Systems, processes, and Platforms. By collecting, analysing, and interpreting data from various sources, the BA will support the Digital Transformation Roadmap and project portfolio. To succeed, the BA will need to build a … in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Job Description Key Responsibilities: The Business Analyst (BA), Service Strategy and Optimisation will work closely with colleagues across the business to understand the needs of each team and client persona in relation to specific business More ❯

Transaction Banking Operations - Client Service - Analyst - London location_on London, Greater London, England, United Kingdom OPERATIONS Transaction Banking Operations is part of Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. … The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team. … to increase our global footprint from both a team size and location perspective. We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting/settlement, reconciliation and claims), transaction support More ❯

Role: IT Service Desk Analyst Expiry Date: November 05, 2019 Job Details: Start from: ASAP Duration: 2 months with possible extension Rate: £120 - £130/day Requirements: Proven experience working as a support analyst Experience with AD, VOIP, O365 Support experience with Windows 10 Knowledge of Office 2016 Experience with Skype for Business SCCM deployment experience Excellent More ❯

Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk … and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and … third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. More ❯

Service Desk Analyst - Digital Services - £35-42k - London Overview: We are currently partnered with a leading international digital business operating in the fast-paced world of online technology and services. With a strong presence across multiple European and global locations, the organisation is on a mission to redefine customer experiences through innovation, collaboration, and technical excellence. Their … passion for delivering high-quality services, and are constantly growing, evolving, and pushing boundaries. Role & Responsibilities: Providing first-line IT support via phone, email, and chat Logging incidents and service requests in the ticketing system Managing the full lifecycle of incidents and service requests Prioritising based on urgency and impact Escalating complex issues to second/third-line … routine system maintenance and checks Assisting with software installations and updates Ensuring compliance with IT policies and best practices Documenting solutions and creating knowledge base articles Delivering exceptional customer service and clear communication Following up with users to ensure issue resolution and satisfaction Strong written and verbal communication skills Ability to work collaboratively within cross-functional teams Experience managing More ❯

uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Analyst - BCG Vantage within BCG's Operations and Marketing, Sales and Pricing Practice Areas you will work in a growing global team, providing industry/functional expertise and insights whilst … commercialization efforts for the Customer Services topic working, in conjunction with business leaders, through contributing analysis and insights to proposals, client workshops and marketing materials. Additionally, as a Senior Analyst - BCG Vantage, you will contribute to developing intellectual property & assets for the business and assist in onboarding and training junior colleagues based on your topic/sector expertise. The … and Contact Centers Topic Area is an expert network of knowledge team members and experienced consultants who help clients on specific cases related to typical contact center and customer service improvement levers (e.g., waste contact reduction, handling time optimization, digital migration, productivity improvement, queuing logics, IVR optimization, etc.). You will have substantive experience using technology and process innovation More ❯

IT Customer Service Analyst Mid-Level Full time Fluent French or German speaking Sales & Support Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We're looking for a Fluent French or German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators … not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our More ❯

We have the opportunity for a Service Support Analyst to join our IT department here at Tokio Marine Kiln on a 6-month fixed-term contract. (This role will be based on-site 5 days a week with some potential for hybrid working). Reporting to the Service Desk Manager, you will take ownership of all incidents … and manage them to a successful resolution, ensuring that all calls are dealt with promptly and to the customers' satisfaction and to communicate and escalate any problems to the Service Desk manager where necessary. The role includes responsibility for: Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line capacity and be … with IT issues. Manage the set up and roll out of any hardware/mobile device requests Maintain awareness of your call volumes/queues to ensure that customer service level agreements are met, paying attention to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation procedures are being followed and More ❯

IT Business Analyst, Delivery Central Services - Global Transformation Job ID: Amazon EU SARL (UK Branch) • Creating tools and dive deeps in cooperation with operational,and technical teams across the organization to identify opportunities, develop sound business cases and drive measurements of actions to continuously improve on the inputs and ultimately the outputs of the business. • Working with large volumes … analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) Key job responsibilities 1)To perform Data deep-dives-Working with data derived from various tools involving service operations, Finance and supply chain domains 2) To develop automation solutions, Automated reports and dashboards as part of key transformational and strategic programs 3) To drive governance metrics, controls … OTS tools and operational dahsboards which complement program execution. 6) To write, review and publish necessary documentation in line with amazon's standards- or writing various document formats. Business Analyst to drive data-driven decision-making through advanced analytics, dashboard development, and cross-functional collaboration. The ideal candidate will combine technical expertise with business acumen to deliver actionable insights More ❯

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 What you'll be … doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and clients, ensuring service … client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements: Candidates must be eligible for Security Clearance Proven experience as a More ❯

First Line Service Desk Analyst Country: United Kingdom Organization: Regent College London Job Title: First Line Service Desk Analyst Reports to: Service Desk Manager Job Purpose : As First Line Service Desk Analyst, you'll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and application problems, you will … cover one or more areas of expertise. The First Line Service Desk Analyst makes sure that the users will receive the right level of support. The main objectives of this position are: Fulfilling and remediating user/management requests and incidents on time and with excellent quality Respect the Service Level commitments defined with the users. Principal … creation. Answer inquiries and provide basic training to users in the proper use of hardware and software. Handle the communication to end users and other IT departments. Ensure the Service Level commitments are respected. Compile monthly reports for the IT Assistant Manager Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance More ❯

Support Analyst - Customer Service Application Deadline: 10 August 2025 Department: Client Success Employment Type: Full Time Location: London or Manchester, UK Reporting To: Client Success Team Manager Compensation: £28,500 - £34,000/year Description Support Analyst Team: Client Success Location: London or Manchester, UK Flexible working: Remote working supported, around 10-20% on-site requirement with … who together hold the accountability of managing the success of our clients - specifically through responding to support tickets and calls, prioritising effectively to ensure clients get the very best service and outcomes. Support Analysts help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides. We love our … best use and thinking about data-oriented, smart, and innovative solutions. Key Accountabilities & Responsibilities Ensuring that through every touchpoint you have with our clients, the highest levels of customer service and satisfaction are delivered and seen through to completion in a timely manner. Ensuring you see every interaction you have with our clients as an opportunity to develop best More ❯

Sr analyst, EU Speed and Service Programs Job ID: Amazon Italia Transport Srl THIS ROLE CAN BE BASED IN LONDON, MUNICH, PARIS, MILAN, MADRID, BERLIN, BARCELONA & LUXEMBOURG. Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems & processes are running behind the scenes to More ❯

Job Role: Business Analyst (Coaching Services) Location: Toronto or London - Hybrid, 3 days per week in Office Who we are Imagine what even the world's most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we're on a mission to do just that. We believe that through professional coaching … EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do. The Role The Business Analyst will play a critical role gathering, organizing, and interpreting data to develop actionable insights to the business.You will play a large role in operationalizing how data can be presented More ❯

Responsibilities: Support Managing Directors in the execution of M&A transactions, including due diligence, financial modelling, and preparation of marketing materials. Prepare and analyse financial statements, perform valuations, and develop complex financial models. Assist in the creation of client presentations More ❯

Community of Practice Technology Support Member Service Desk Analyst Volunteering with St John Ambulance strengthens communities. From youth support and education to wellbeing, events, and fundraising; your time makes a real impact. Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Technology Support? As a Community of Practice Technology Support Member … Service Desk Analyst, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication. As a Community of Practice Technology Support Member Service Desk Analyst, you will: Support the … ins with the Tech Support Lead or Officer (usually monthly) Maintain up-to-date knowledge of supported systems and organisational digital policies Log their support activity to contribute to service monitoring and improvement This is a great opportunity for volunteers with technical aptitude to contribute to a national support function, develop service desk experience, and help others make More ❯

Insight Investment is looking for a Senior Service Desk Analyst to join the End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software (approximately … also involves collaborating with both internal teams and external vendors to manage software and hardware solutions effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in regional offices Diagnose … external vendors to implement and maintain software and hardware solutions Create and maintain clear documentation to support knowledge transfer and empower 1st Line teams with effective troubleshooting guidance Manage service tickets efficiently, ensuring regular updates and clear communication with end users throughout the resolution process Perform trend analysis to identify recurring issues, driving continuous improvement through actionable insights and More ❯

Vacancy for Digital Services Performance Analyst at The National Archives 26 March 2022 Richmond upon Thames, London Full-Time Summary We are transforming our digital services at The National Archives. As part of the Digital Services department, you will work with all available digital data and, using your analytical skills, generate clear, actionable insights to help develop our business … assisting others in understanding the next steps. You will support product teams, especially user researchers, to combine the 'what' and 'why' of user behaviour, as well as product and service managers, to identify 'what good looks like' and develop hypotheses. You'll be a clear and confident communicator, able to share information across the organisation, train others, and enable More ❯