13 of 13 Permanent Service Analyst Jobs in London

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and … technical competency you will be an outstanding communicator driven by client satisfaction and ltop class levels of customer service. This is an office based role (SW8). 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and … an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support … via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* Key Responsibilities Address and resolve non-major incidents and … service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously More ❯

Service Management Analyst - London (3 days) - Permanent - Up to £62k A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the … Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first class support … experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll … Do Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. Maintaining good customer More ❯

Overview Principal Support Analyst As a Principal Support Analyst - Azure, you will serve as a senior technical authority within the support team, providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments. While not the final escalation point, you will play a key role in resolving complex issues, guiding 1st to 3rd line engineers, and ensuring service … specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Key Responsibilities Act as a senior escalation point for complex Azure and infrastructure-related incidents, working closely with Azure … and maintenance of Azure IaaS and PaaS solutions. Provide technical leadership and mentoring to 1st, 2nd, and 3rd line engineers. Collaborate with project teams to support cloud migrations and service transitions. Monitor and maintain customer Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel. Contribute to root cause analysis and implement service improvements. Assist in More ❯

Support Analyst required by a professional services firm in the Romford area paying up to £35k, it is office based and you should be able to drive and have your own transport as you will be required to visit their other offices in the Essex area Key Responsibilities: * Provide one-to-one IT support to all users across the More ❯

decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Analyst, Consulting Services, Marketing Solutions to join our growing team. This opportunity is for talented individuals with a passion for marketing analytics and consulting to help our clients tackle their … as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private … involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Consulting Services More ❯

global teams form the basis of our success. Shaping a sustainable future and making a positive contribution to society is what drives our daily business. As the Client Services Analyst, you will play a key role within the Client Services Team. The role plays a pivotal role in driving strategic and operational excellence across the Client Division. This … month, fixed-term role is designed to support ongoing improvements in platform management, data integrity, and client service processes. The Client Services Team ensure a high level of client retention and deliver best-in-class client service to over 120 international clients investing primarily in PATRIZIA's suite of discretionary pooled funds. The Client Services team sits within … overarching goal is to maintain and grow long-term relationships with existing investors and act as a gatekeeper and quality controller for all formal client communications and deliveries. The Analyst will be a key collaborator, working cross-functionally across teams, global colleagues, and internal stakeholders to ensure the consistent delivery of high-quality outputs, with a particular focus on More ❯

Process Analyst, Insurance, Financial Services £60,000 - £70,000 + Bonus and Benefits Package London Process Analyst, Process Redesign, Process Reengineering, Lean, Six Sigma, Transformation, Process Review, Insurance, London Markets, Financial Services. A global Insurance business are currently seeking a Process Specialist to join them on a permanent basis in London. The successful candidate will be required to … have Process Redesign and London Markets experience, alongside very strong communication skills. £60,000 - £70,000 + Bonus and Benefits Package Essential Requirements: Experience working as a Process Analyst or Process Specialist Excellent knowledge of transformation, change management and operational improvement Experience working within London Markets Insurance Experience using Visio and other process mapping tools Knowledge of/qualifications More ❯