1 to 25 of 32 Permanent Service Analyst Jobs in London

Senior Service Design & Transition Analyst The Service Design & Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles, the role supports … organisation s Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready. The role works across the end-to-end service value chain, engaging early with project, product, architecture, security, operations, suppliers ...

Title Senior Service Design & Transition Analyst Job Description The Service Design & Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles … role supports the organisation’s Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready. The role works across the end-to-end service value chain, engaging early with project, product, architecture ...

Title Senior Service Design & Transition Analyst Job Description The Service Design & Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles … role supports the organisation’s Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready. The role works across the end‐to‐end service value chain, engaging early with project, product, architecture ...

Support Engineer/Service Desk Analyst – Onsite and Remote Support Join a varied, customer-facing IT support role where you’ll provide hands-on technical assistance across 5–6 dedicated client sites, troubleshoot day-to-day technology issues and help keep users productive. Alongside face-to-face support … work with the Service Desk team to provide remote customer support, giving you exposure to both onsite and service desk environments. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Second Line Technical Support ...

thrive on the energy of live sport and want your next support role to put you at the centre of the action, this Service Desk Analyst position could be your ideal next move.Joining a leading sports analytics business means you’ll be part of a culture where technology … serious career runway here whether you want to move up in technology or support the trading side directly.What You'll DoBe the go-to Service Desk Analyst for all first line IT issues via phone, chat, email, or walk-up, solving problems where they happen.Support live trading desks ...

looking for an IT Service Delivery Analyst to join our IT team here at Harrods. You will support the day-to-day operational workload across our core Service Management processes (Incident, Change, Problem, Risk and Knowledge).This role will also require some out of hours support … Production Change & Release activities and Major Incident Support, which is rota’d. About The Role As the IT Service Delivery Analyst support the Service Management core functions and processes while driving improvements innovation and automation through our Service Management tooling. You will also assist ...

Harrods is seeking an IT Service Delivery Analyst to support day-to-day operations across core Service Management processes, including incident, change, problem, risk and knowledge. You will also assist in production change & release activities and Major Incident support on a rota basis. You will drive improvements ...

London based client are currently hiring for an experienced Service Delivery Analyst to join their team on a 12 month fixed term contract. This is an exciting opportunity for an experienced Service Delivery professional to join an established team, supporting and contributing to their continued success. … point of escalation ensuring all issues are resolved in line with process and SLAs Supporting senior management on the change advisory board to ensure service delivery alignment with the business Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required. Contribute ...

recruiter directly. Deliver exceptional IT support at a world-leading business school The Role London Business School are looking for a customer-focused Service Desk Analyst to join our Technology team and provide high-quality first-line support to our School community. This is an exciting opportunity … someone who enjoys helping people, solving problems and working in a fast-paced service environment. You will provide support to the LBS community, including faculty, students, staff, visitors, executive participants and alumni. You will support incoming queries to the Service Desk via phone, email, ticket or walk ...

role will initially focus on supporting IT needs in the London office, with plans to expand coverage to other offices in Europe. The IT Service Delivery Analyst is an advocate for Heidrick users, with the primary objective of helping colleagues work more efficiently and productively.This role … primary areas of focus. First, the analyst serves as a key escalation point, providing in-person and remote technical support, troubleshooting complex issues, maintaining clear process documentation, and ensuring timely incident resolution to support business continuity.Second, the analyst is expected to develop subject matter expertise ...

role will initially focus on supporting IT needs in the London office, with plans to expand coverage to other offices in Europe. The IT Service Delivery Analyst is an advocate for Heidrick users, with the primary objective of helping colleagues work more efficiently and productively. This role … primary areas of focus. First, the analyst serves as a key escalation point, providing in-person and remote technical support, troubleshooting complex issues, maintaining clear process documentation, and ensuring timely incident resolution to support business continuity. Second, the analyst is expected to develop subject matter expertise ...

resolving day-to-day tech challenges within the technology department. Client Details A financial services organisation based in London. Description Own incidents and service requests end-to-end, ensuring timely resolution and accurate documentation Provide advanced remote and onsite support for Windows, macOS, and mobile devices Troubleshoot Microsoft … Support onboarding and offboarding activities, including device setup and access provisioning Communicate technical updates and resolutions clearly to users and stakeholders Contribute to continuous service improvement initiatives and reduction of recurring issues Profile A successful IT Support professional should have: An organised and detail-oriented approach to managing tasks ...

hours business support with Major incident or business critical support, testing of equipment or infrastructure activitiesAccurately record and update details of incidents and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAsYou will be responsible for managing the support queues, prioritizing tasks, and making sure … business end users either ‘face to face’ from Deloitte offices or hosted events and remotely.Reporting to the Support Services Supervisor, the Senior Technical Analyst (Senior TA) will be proficient with the key end user technology including Windows PCs, Apple Mac’s and iPhone devices as well as a range ...

looking for an IT Support Services Analyst to join our Workplace Services team in the United Kingdom. This is an opportunity to deliver high-quality onsite and remote technology support across our London, Cambridge and Jersey locations, covering end-user computing, Microsoft 365, mobility, collaboration tools and meeting-room … technologies. You will work with experienced colleagues across EMEA, independently managing local priorities while staying closely aligned with shared service standards and objectives.About You - Experience, education, skills and accomplishments At least 2 years of experience in IT support, desktop support, Workplace Services or an End User Computing environment. ...

wider technical teams Provide remote support to colleagues across the client's other offices Identify recurring problems and suggest ways of improving the service Occasionally support events outside standard hours or travel to another client office when needed What You'll Need Previous experience in a 1st Line, Service … Windows and Microsoft 365 environments A good understanding of Active Directory and/or Entra ID Experience logging, managing and owning tickets through a service desk system Strong communication skills and the confidence to work with users at all levels A customer-first attitude – you'll care about ...

build a career at the intersection of IT and global financial markets? We are looking for an ambitious and technically curious FMIS Technical Analyst to join our Financial Markets Infrastructure Services (FMIS) team.As an FMIS Technical Analyst, you will learn and develop expertise in supporting the technology ecosystem … availability and performance of critical business systems used by trading and dealing teams.Assist with transaction systems and associated infrastructure.Service Management & Continuous ImprovementManage incidents, problems, service requests, and changes using ServiceNow.Contribute to root cause analysis and high-severity incident management.Monitor service quality and identify opportunities for improvement.Ensure compliance with ...

ITV’s Identity team provides access-management tools and services that support secure business operations, including Active Directory, Okta, CyberArk PAM, and Entra ID. The role focuses on gathering requirements, defining functional and non-functional ...

## Senior Analyst-Accounting & Data ServicesApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R157954**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful … individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide ...

network for the world's money.For everyone, everywhere.More about our mission and what we offer.Job DescriptionTHE ROLEWe’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support … fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you’ll drive analytics within a dedicated customer operations model where we improve how we resolve complex and time‐sensitive customer issues—speed, reliability, quality, and end‐to‐end outcomes—and scale what works across ...

world's money. For everyone, everywhere. More about our mission and what we offer. Job DescriptionTHE ROLEWe're looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support … fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you'll drive analytics within a dedicated customer operations model where we improve how we resolve complex and time‐sensitive customer issues—speed, reliability, quality, and end‐to‐end outcomes—and scale what works across ...

Aladdin Services Analyst - Vice President supports the implementation, optimization, and ongoing servicing of BlackRock Aladdin solutions for clients and internal stakeholders. The role combines business analysis, client support, investment operations knowledge, and technology coordination to ensure effective use of the Aladdin platform across front-, middle-, and back-office workflows.The … analyst works closely with portfolio managers, traders, risk teams, operations teams, and technology partners to gather requirements, investigate issues, improve processes, and deliver high-quality service and platform support.Key ResponsibilitiesSupport day-to-day client servicing and operational activities related to the Aladdin platform.Analyze business requirements and translate them ...

Senior Test Automation Analyst – Financial Services Experience – London City Permanent Salary: Up to £70,000 + Benefits Company: Resillion ** PLEASE NOTE – DUE TO BACKGROUND CHECKS, WE CAN ONLY ACCEPT APPLICANTS WITH 5 YEARS UK ADDRESS HISTORY ** About Resillion Resillion is a global provider of digital assurance, cybersecurity, and testing … delivering trusted, customer-focused services that meet the highest professional and accreditation standards. The Role Resillion is seeking an experienced Senior Test Automation Analyst - Financial Services to support major client projects withing Banking and Financial services across the UK. This role will focus on driving automation across System Integration ...

Global Tax Services is seeking a detail-oriented and analytically driven Tax Data Analyst to join our growing team. This role sits at the intersection of tax compliance, data management, and systems operations supporting the accuracy, integrity, and scalability of Amazon's global indirect tax reporting. The Tax Data … Analyst brings a strong foundation in VAT/GST principles, hands-on experience reconciling complex datasets, and the curiosity to improve how tax data flows through our systems. This is an ideal role for someone eager to deepen their tax technology expertise, work across technical and business teams ...

Data Analyst - Financial Services Location: London - Hybrid (2-3 days onsite per week) Contract: Inside IR35 Rate: £475-£500 per day We are looking for an experienced Data Analyst to join a financial services organisation on a contract basis. This role will focus on analysing large-scale, multi … experience working within financial services is essential for this position. Candidates without financial services experience will not be considered. The Role As a Data Analyst, you will work with complex datasets including holdings, transactions, legal entity and regulatory reporting data. You will collaborate closely with stakeholders to understand analytical ...

Line Support Analyst - Managed Services Windows, M365, Exchange, Active Directory, DNS, DHCP, Networking, Hardware, Backup, Server, SonicWALL, Sophos. My client is a well established and leading IT Managed Services Provider specialising in the SME market. They have an immediate requirement for a 1st Line Support Analyst. The 1st Line … Support Analyst will come from a MSP/IT services background and be able to demonstrate the ability to work in a ultra fast paced ticketed environment. The 1st Line Support Analyst will have a broad range of technical skills across tech such as Windows, M365, Exchange, Active ...