Service Analyst Jobs in London

Service Analyst
England > London

The median Service Analyst salary in London is £38,750 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 298 349 393
Rank change year-on-year +51 +44 +98
Permanent jobs requiring a Service Analyst 103 157 250
As % of all permanent jobs advertised in London 0.80% 0.67% 0.74%
As % of the Job Titles category 0.88% 0.71% 0.77%
Number of salaries quoted 86 138 213
10th Percentile £27,000 £25,675 £26,250
25th Percentile £30,813 £30,000 £30,000
Median annual salary (50th Percentile) £38,750 £35,000 £36,500
Median % change year-on-year +10.71% -4.11% +9.77%
75th Percentile £48,750 £49,688 £45,000
90th Percentile £61,250 £71,250 £57,500
England median annual salary £31,000 £27,500 £29,125
% change year-on-year +12.73% -5.58% +5.91%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,643 22,208 32,345
% of permanent jobs with a recognized job title 90.22% 94.16% 95.13%
Number of salaries quoted 7,236 16,616 23,854
10th Percentile £41,250 £37,500 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

Service Analyst
Job Vacancy Trend in London

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Analyst in London

Service Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Analyst in London.

Salary trend for Service Analyst in London

Service Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Analyst in London over the 6 months to 15 May 2025.

Salary histogram for Service Analyst in London

Service Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the London region over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +40 35 £40,000 +14.29% 2
South London - 2 £26,000 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 15 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Analyst in the job title.

1 56 (54.37%) Microsoft 365
2 54 (52.43%) Microsoft
3 52 (50.49%) Active Directory
3 52 (50.49%) Windows
4 49 (47.57%) ITIL
5 43 (41.75%) Social Skills
6 32 (31.07%) Azure
7 29 (28.16%) Finance
8 28 (27.18%) ServiceNow
8 28 (27.18%) Customer Service
9 26 (25.24%) Windows 10
9 26 (25.24%) SharePoint
10 24 (23.30%) Microsoft Exchange
10 24 (23.30%) ITSM
10 24 (23.30%) Microsoft Intune
11 23 (22.33%) Service Management
12 21 (20.39%) Change Management
12 21 (20.39%) Problem-Solving
13 19 (18.45%) Microsoft Office
14 17 (16.50%) Entra ID
15 15 (14.56%) OneDrive
15 15 (14.56%) Degree
16 14 (13.59%) Analytical Skills
16 14 (13.59%) Windows Server
17 13 (12.62%) Incident Management
18 11 (10.68%) LAN
18 11 (10.68%) Law
18 11 (10.68%) Microsoft PowerPoint
19 10 (9.71%) Citrix
19 10 (9.71%) Continuous Improvement

Service Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (25.24%) SharePoint
2 24 (23.30%) Microsoft Exchange
3 3 (2.91%) Confluence
Applications
1 19 (18.45%) Microsoft Office
2 11 (10.68%) Microsoft PowerPoint
3 9 (8.74%) Microsoft Excel
4 1 (0.97%) Adobe Creative Suite
Business Applications
1 2 (1.94%) Elite 3E
2 1 (0.97%) Carpe Diem
Cloud Services
1 56 (54.37%) Microsoft 365
2 32 (31.07%) Azure
3 17 (16.50%) Entra ID
4 15 (14.56%) OneDrive
5 9 (8.74%) Mimecast
6 3 (2.91%) Azure Sentinel
6 3 (2.91%) Cloud Computing
7 2 (1.94%) AWS
7 2 (1.94%) SaaS
8 1 (0.97%) Dynamics 365
8 1 (0.97%) Power Platform
Communications & Networking
1 11 (10.68%) LAN
2 9 (8.74%) DNS
3 8 (7.77%) TCP/IP
3 8 (7.77%) VPN
4 7 (6.80%) Wireless
5 6 (5.83%) DHCP
5 6 (5.83%) WAN
6 5 (4.85%) WebEx
7 4 (3.88%) VLAN
7 4 (3.88%) VoIP
8 3 (2.91%) Firewall
9 2 (1.94%) Internet
9 2 (1.94%) Intranet
9 2 (1.94%) Remote Desktop
10 1 (0.97%) Softphone
Database & Business Intelligence
1 3 (2.91%) Azure SQL Data Warehouse
1 3 (2.91%) Data Warehouse
2 2 (1.94%) Relational Database
3 1 (0.97%) DTS
3 1 (0.97%) KDB
3 1 (0.97%) Oracle Reports
3 1 (0.97%) Power BI
3 1 (0.97%) SQL Server
Development Applications
1 3 (2.91%) JIRA
General
1 43 (41.75%) Social Skills
2 29 (28.16%) Finance
3 14 (13.59%) Analytical Skills
4 11 (10.68%) Law
5 10 (9.71%) Organisational Skills
6 8 (7.77%) Banking
7 5 (4.85%) Retail
8 4 (3.88%) Inclusion and Diversity
8 4 (3.88%) Legal
9 1 (0.97%) Back Office
9 1 (0.97%) Corporate Banking
9 1 (0.97%) Financial Institution
9 1 (0.97%) Front Office
9 1 (0.97%) Influencing Skills
9 1 (0.97%) Public Sector
9 1 (0.97%) Retail Banking
Libraries, Frameworks & Software Standards
1 4 (3.88%) EDI
2 1 (0.97%) FIX Protocol
2 1 (0.97%) HTML
2 1 (0.97%) HTML5
2 1 (0.97%) jQuery
2 1 (0.97%) JSON
2 1 (0.97%) LDAP
2 1 (0.97%) Lightning Web Components
2 1 (0.97%) OAuth
2 1 (0.97%) REST
2 1 (0.97%) SOAP
2 1 (0.97%) Web Services
2 1 (0.97%) XML
Miscellaneous
1 8 (7.77%) Self-Motivation
2 6 (5.83%) CMDB
2 6 (5.83%) Video Conferencing
3 5 (4.85%) iPhone
4 4 (3.88%) Fat Client
4 4 (3.88%) Management Information System
4 4 (3.88%) Onboarding
4 4 (3.88%) Thin Client
5 3 (2.91%) Analytical Mindset
5 3 (2.91%) Distributed Denial-of-Service
5 3 (2.91%) Product Ownership
5 3 (2.91%) Security Posture
6 2 (1.94%) Data Structures
6 2 (1.94%) Driving Licence
6 2 (1.94%) Smartcard
6 2 (1.94%) Virtual Team
7 1 (0.97%) Derivative
7 1 (0.97%) Fixed Income
7 1 (0.97%) Foreign Exchange (FX)
7 1 (0.97%) Mobile Computing
Operating Systems
1 52 (50.49%) Windows
2 26 (25.24%) Windows 10
3 14 (13.59%) Windows Server
4 5 (4.85%) Mac OS
5 4 (3.88%) Apple iOS
6 2 (1.94%) Android
6 2 (1.94%) Linux
6 2 (1.94%) Windows 7
6 2 (1.94%) Windows Server 2012
6 2 (1.94%) Windows Server 2019
7 1 (0.97%) Unix
Processes & Methodologies
1 49 (47.57%) ITIL
2 28 (27.18%) Customer Service
3 24 (23.30%) ITSM
4 23 (22.33%) Service Management
5 21 (20.39%) Change Management
5 21 (20.39%) Problem-Solving
6 13 (12.62%) Incident Management
7 10 (9.71%) Continuous Improvement
7 10 (9.71%) Problem Management
7 10 (9.71%) Time Management
8 8 (7.77%) Mobile Device Management
9 6 (5.83%) Agile
9 6 (5.83%) Configuration Management
9 6 (5.83%) Content Management
9 6 (5.83%) Incident Response
10 5 (4.85%) Asset Management
10 5 (4.85%) Cybersecurity
10 5 (4.85%) Mentoring
10 5 (4.85%) Service Delivery
10 5 (4.85%) Workflow
Programming Languages
1 9 (8.74%) SQL
2 3 (2.91%) Kusto Query Language
3 2 (1.94%) PowerShell
3 2 (1.94%) Python
4 1 (0.97%) Apex Code
4 1 (0.97%) Bash
4 1 (0.97%) Java
4 1 (0.97%) JavaScript
4 1 (0.97%) SOQL
4 1 (0.97%) T-SQL
Qualifications
1 15 (14.56%) Degree
2 5 (4.85%) ITIL Foundation Certificate
3 4 (3.88%) CIPD
4 3 (2.91%) CISSP
4 3 (2.91%) CompTIA Security+
4 3 (2.91%) Computer Science Degree
4 3 (2.91%) ITIL Certification
4 3 (2.91%) Security Cleared
5 2 (1.94%) SC Cleared
6 1 (0.97%) Master's Degree
6 1 (0.97%) MBA
6 1 (0.97%) Numerate Degree
6 1 (0.97%) PMI Certification
6 1 (0.97%) PMP
6 1 (0.97%) Six Sigma Black Belt
Quality Assurance & Compliance
1 7 (6.80%) SLA
2 2 (1.94%) ISO 22301
2 2 (1.94%) ISO 9001
2 2 (1.94%) ISO/IEC 27001
2 2 (1.94%) PCI DSS
3 1 (0.97%) Accessibility
3 1 (0.97%) PMO
System Software
1 52 (50.49%) Active Directory
2 6 (5.83%) Virtual Desktop
3 5 (4.85%) XenApp
4 3 (2.91%) VMware Infrastructure
5 1 (0.97%) Virtual Machines
Systems Management
1 24 (23.30%) Microsoft Intune
2 7 (6.80%) SCCM
3 1 (0.97%) DameWare
3 1 (0.97%) Jamf Pro
Vendors
1 54 (52.43%) Microsoft
2 28 (27.18%) ServiceNow
3 10 (9.71%) Citrix
4 7 (6.80%) Cisco
4 7 (6.80%) VMware
5 5 (4.85%) Apple
5 5 (4.85%) Meraki
6 4 (3.88%) HP
7 3 (2.91%) CheckPoint
7 3 (2.91%) iManage
7 3 (2.91%) LogRhythm
7 3 (2.91%) Qualys
7 3 (2.91%) Sophos
7 3 (2.91%) Tenable
8 2 (1.94%) Avaya
8 2 (1.94%) LogicMonitor
8 2 (1.94%) Okta
8 2 (1.94%) Zscaler
9 1 (0.97%) Adobe
9 1 (0.97%) Sun