1 to 25 of 39 Permanent Service Delivery Jobs in London with Remote Work Options

and 3 days per week at home. As the Head of Platforms you will lead the day-to-day relationship management with their digital service; providing the interface with the Customer Relationship Management platform to optimise current processes. You will be responsible for ensuring the client journey on the … integrates into the existing platform. Working closely with 3 rd party providers you will design the product roadmap; utilising technology to continuously improve the service and drive efficiencies through automation. You will ensure alignment with the SaaS-based CRM (Salesforce) team and their suppliers to optimise journeys for the … service delivery team, reducing the lifecycle of clients, and improving utilisation of the product. This role will involve a number of key elements; business analysis to optimise overall performance of the platform, project management and procurement to deliver on new product elements and leadership. The ideal candidate will more »

important opportunities within the larger portfolio Gain deep understanding of customers business to seek new opportunities for growth Collaborate cross-functionally to ensure seamless service delivery and client satisfaction Experience youll bring Previous account manager experience ideally from a Travel or Virtual payments sector Fully fluent in Spanish more »

professional to support applications used by our Engineering and Manufacturing functions. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to UK based divisions to successfully enable business operations. This role is responsible for supporting and maintaining the full … out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

new people plan. ensure LEASE in both its current and future form - is compliant across Government functional standards including financial management. The Leasehold Advisory Service is a small, expert organisation that provides free advice on residential leasehold and park homes law . We have recently had a new and … the organisation and citizens. Inspires and motivates teams to be fully engaged in their work and dedicated to their role. B. Delivering a quality service Able to demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Delivers a high quality, efficient and … cost effective service by considering a broad range of methods for delivery. Ensures full consideration of new technologies, accessibility and costings. Adheres to legal, regulatory and security requirements in service delivery. Proactively manages risks and identifies solutions. Establishes how the business area compares to industry best practice. Creates more »

Your Tasks Strategic planning: Develop and implement the strategic setup of the groups O&M activities including the definition of target markets, target customers, service offerings, pricing strategies, etc. Organizational setup: Define and set up future proof organization to cover 24/7 requirements serving various technologies in PV … and streamlining of the global O&M organization Close collaboration with the international O&M teams to implement best practice initiatives to continuously enhance service delivery Financial Management: Develop and manage local budgets, ensuring effective cost control, identify areas of improvement and implement corrective measures Client Relationship Management … energy production for future generations. We build ground-mounted solar power plants throughout Europe and, as one of the world's largest O&M service providers, ensure our costumers plant operation for decades to come. Our aim is to protect the climate and ensure a cost-effective and secure more »

management with strategic IT project oversight, ensuring seamless integration and optimisation of IT systems and infrastructure. Key Responsibilities: IT Support Management: Oversee the Managed Service Provider (MSP) and coordinate with the cybersecurity consultancy to ensure robust cyber support and compliance. Address and resolve IT support issues promptly, including IT … protocols. Evaluate and optimise existing portfolio/asset management systems. Vendor and Stakeholder Management: Liaise with external vendors and consultants to ensure high-quality service delivery. Collaborate with internal stakeholders to understand business needs and translate them into effective IT solutions. Negotiate contracts and manage relationships with IT service more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led transformation … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

and prestigious educational institutions like MIT, Stanford, Oxford, UCL, and Imperial College London. We are a Google Cloud Partner and a select NVIDIA Elite Service Delivery Partner. We have been listed among notable players in AI, fast-growing companies, and Europe s 1000 fastest-growing companies in more »

purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. The project: To be a part of the Mace Consult CRE team, performing the role of … associate director, to lead project commission’s taking responsibility for end-to-end service delivery, often with respect to large and complex commissions within the private sector. To ensure that client objectives are met through the delivery of a value-added cost management service. The Associate Director more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

Development of the Health and Safety File In addition to this we are looking for an individual to drive quality and diversity of our service offering, provide support in the management of existing clients and continuing to raise the profile of the company. You will be joining a team … a passion for safety and health to deliver delivered proportionate risk solutions for our clients. Location The role will be home based with project delivery mainly in London although we can service all parts of the UK depending on our client. London meeting attendance is therefore a requirement … of this role to service projects as required. We have serviced office breakout space available at Hamilton House (Regis), close to King s Cross Station and the ability to reserve meeting room space as required. Responsibilities You will need to be from a consultancy or client organisation with the more »

for thinking outside the box, is experienced leading a team across organic social, content development and strategy, influencer/creator marketing, and paid media delivery, as well as watertight organisational skills. As an Account Director, you will play a pivotal role in shaping and executing marketing strategies and deliverables … video games to fitness platforms and tech sponsors in Formula One. You will be responsible for overseeing these accounts and ensuring the highest-quality service delivery, developing ongoing strategy, building and delivering the social content calendar, leading the team, and producing creative campaigns throughout the year. AT A … and implementation of content calendars, status documents, and project management tools. Support, mentor and motivate the internal team to support personal growth and overall delivery, managing expectations and learnings through regular catchups. Confidently present to clients, handle feedback, and ensure overall delivery is timely and of the highest more »

with statutory and regulatory requirements. Emh has a co-regulation model, and you will actively engage with customers to address complaints and improve the service delivery, including participating in resident forums and scrutiny activity. You will have excellent communication and interpersonal skills, which you will demonstrate in the … customer focused service you deliver, and by working closely and in conjunction with other stakeholders across the business, including our Trade Union representatives, colleagues within the Property Services Directorate, and both our Housing and Customer Service Teams. A HND or similar relevant professional qualification is essential to success … BHSF) a wide range of training and development opportunities (we are an Investors in People accredited organisation) Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay). Opportunities to work flexibly and from home, where the business need allows. more »

you will be responsible for managing the transition from large-scale Design & Build technology projects through to delivering a first-class Support and Maintenance service to a wide range of clients, ensuring excellent documentation and stakeholder management. The role of Maintenance Contracts Manager involves direct engagement with clients, responsible … and Maintenance contracts, covering a wide range of Smart Building systems across multiple technologies. By demonstrating solid levels of knowledge, skills and expertise in Service Delivery and being technically astute, you will help the team to meet and exceed Service Level Agreements, with a focus on technical … excellence and maintaining Health and Safety standards. You will be expected to have excellent customer service and communication skills, be highly organised and able to work flexibly to meet client demands. Qualifications: Essential Minimum 5 A*-C GCSE's, including Math's or English. Valid DBS Check Desirable First more »

initiatives. Design and maintain a secure IT architecture that aligns with business needs. Partner with development and operations teams to ensure secure application and service delivery. Stay up-to-date on emerging security threats and trends. Who You Are Proven experience in information security architecture (likely to be more »

opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »

drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service delivery to our key customers while spearheading initiatives to achieve ambitious growth and profitability targets. Location : Heathrow, UK Hours : Monday to Friday … skills, capable of influencing stakeholders at all levels. Outstanding relationship-building abilities, fostering strong connections both internally and with suppliers and customers. Exceptional customer service skills, adept at understanding and fulfilling customer requirements to exceed expectations. Experience in managing budgets and KPIs, consistently delivering results in line with targets. more »

London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics & Supply Chain (Good to have experience in Retail sector too), PSP etc. … science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail … complementing technologies, covering Integration, RPA, BI/Analytics, Cloud and Security Work closely with EMEA solutions team to be involved in Client/Prospect service delivery and technical discussions Provide local support to the Delivery teams and be the local technology advisor in the CSM Function Be more »

looking for a driven and enthusiastic Account Director. This role will be responsible for the management of all aspects of the client account including service delivery, people management, client relationships, and financial performance to reflect contractual obligations. You will be accountable for the development and operational management, ensuring … POS projects for an FMCG retail brand, along with: Executing and managing contracted retail accounts Understanding planning, operational and financial management Proven experience of service delivery Developing and executing solutions This role will be based at the company's central London office with occasional travel to the client … in Greater London, and WFH where possible, as the focus of this role is to be proactive, innovative and service driven. If you are a commercially astute individual with business acumen and an ability to make difficult decisions where necessary, then we would love to hear from you. #J more »

experienced, hands-on Lead Systems Engineer to join our recently established Centralised Services team. The ideal candidate will have experience working for a managed service provider providing proactive support at scale to multiple clients. The successful candidate will be passionate about cloud technology with an eye for detail and … the Company. Maintain up to date version knowledge and certification (where applicable) of Company tools and applications. Tools and application configuration, deployment and maintenance. Delivery of common tasks globally (Cloud Services, Anti-Virus, Anti-Spam, Backup, Applications, Patch Management). Reduce outages and impact on service desk through … efficient proactive service delivery Design and maintain process and procedural documentation of Company tools and applications. Skills and Experience Organised, enterprise systems administrator, not a firefighter, proactive, diligent, comprehensive engineering, completer-finisher Project management experience across multiple clients with concurrent requirements Strong Security and administration tools knowledge : patching more »

well as contributing to technical pre-sales activities as required. You will be responsible for designing solution architecture, requirement definition, and leading the project delivery team. You will have the opportunity to work with and learn the latest cloud solutions in an exciting work environment. This position will work … collaboratively across all Cyclotron s sales, service delivery and project management organizations in service to Cyclotron s clients. The ideal candidate will have extensive Microsoft/Azure data services and Azure OpenAI technology experience. The role requires a combination of technical expertise, leadership skills and industry knowledge. … budget. Metrics-driven approach to measure the impact of AI solutions. PLACEMENT CRITERIA & REQUIREMENTS Background in statistics and data science 8+ years data engineering delivery experience Strong understanding of ML algorithms, statistical modeling, and data science principles Experience in developing and deploying machine learning models using Microsoft ML Current more »

leader in deploying cutting edge solutions and integrating disparate legacy EV hardware and software into a single platform and providing a high-quality managed service to assure the delivery of charge to vehicles. HZC has achieved great success through key clients such as First Bus, Royal Mail and … years. Reporting to Chief Revenue Officer you will drive customer acquisition for Hitachi s ZeroCarbon Fleet propositions in the postal and last mile delivery, HGV and Public Bus Transport within the CES regional market. You will build a sales strategy and approach for our low carbon fleet solutions aligned … clearly identified target clients and track, manage and maintain performance against sales target KPIs for the business Manage and deliver complex commercial deals including service delivery, capital (vehicle and depot) finance and enabling software, Working with the product team, refine and support the development of new capabilities and more »

direct experience implementing, integrating and planning people facing systems similar to ours: this includes our HRIS , identity and access management systems (we use Okta), service platforms (we use ServiceNow), workplace communication and office platforms (we use Slack and GSuite) and the variety of other systems that make up the … cases for investment, and connect our workplace technology strategy to our overall business strategy; Proven experience in a leadership role overseeing workplace technology and service management teams, having worked in organisations of a similar size or scale with a track record of changing, building and developing high-performing teams … Strong technical expertise in service delivery technology, hardware, software, networking, collaboration tools, and mobility solutions; Experience working in a fast-paced, dynamic environment with the ability to adapt to change and prioritise competing demands and are comfortable with the ambiguity inherent in senior roles; Knowledge of industry standards more »