1 to 25 of 195 Permanent Service Delivery Jobs in London

Role Joining Aptia in this brand new role, you will be responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of high-profile clients, acting as an ambassador of Aptia at all times. Your job title will be Senior … procedures. Leading the growth of the portfolio of clients’ revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary more »

Officer Camden To provide effective and efficient administrative support to the professional and technical officers. The role will involve dealing with the public and service users and to ensure high standards of quality and customer care and timeliness in carrying out these functions. To make suggestions for improvements in … service delivery if appropriate and to participate in the redesign of systems processes and procedures. Responsibilities To provide a front line team response to incoming calls, dealing efficiently, effectively and courteously with callers in person or by telephone and taking messages as appropriate. To deal with unhappy customers … date and is handled confidentially and sensitively in compliance with the Data Protection Act. To assist colleagues with research and compose briefings, letters and service information as required. Typing of documents, official orders, formal approvals and rejections for a large volume of correspondence, standard letters, paragraphs and clauses ensuring more »

to ensure fair housing allocations and efficient void management? If so, we have the perfect opportunity for you! Responsibilities: Lead with Excellence: Spearhead the delivery of a first-class lettings, allocations, and void management service. Align your efforts with our organizational goals, vision, and statutory obligations. Fair Housing Allocation … budget, producing periodic budget monitoring reports. Leadership: Act as a deputy for the Head of Allocations & Lettings as needed, ensuring continuity and consistency in service delivery. What We Offer: Impactful Work: Contribute directly to the well-being and stability of our community by ensuring fair and efficient housing allocations. … Professional Growth: Develop and hone your leadership skills while managing a crucial service area and deputizing for senior management. Collaborative Environment: Join a team of dedicated professionals committed to excellence in public service.If you are ready to take on this dynamic and rewarding role, we want to hear from more »

action plans and budgets. About the role: You will be tasked with delivering key strategic objectives: Coordinate partner activities and interventions to ensure effective service delivery and community protection. Monitor issues and gaps in violence and vulnerability provisions. Coordinate monitoring and reporting on commissioned services and outcomes. Coordinate more »

IT Service Manager - North West London - Up to £50,000 per annum My client is looking for an IT Service Manager to efficiently oversee the Service Desk operations for the entire IT Team. This will involve ensuring prompt and effective handling of incidents and service requests … from initial response to resolution. Monitoring service desk metrics allowing for swift intervention in case of deviations from SLAs and quality standards. Coordinating issue troubleshooting and timely escalation, as needed, ensuring smooth IT/AV support for school staff and students daily. Key Skills the IT Service Manager … from previous IT department leadership roles. Operate autonomously, overseeing day-to-day IT operations, serving as a technical escalation point, and efficiently managing the Service Desk and workloads amidst a high-paced environment with competing priorities. Possess a robust IT operational skill set, ensuring the delivery of quality more »

opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery.This role is responsible for supporting and … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

Additionally, the role involves training YOI staff to better recognize and respond to instances of victimisation and trauma, as well as equipping victim support service personnel to effectively assist juvenile offenders. A key aspect of the role is providing ongoing mentoring support to individuals transitioning back into the community … humanising language. You will have excellent interpersonal skills and the ability to work in partnership with a range of agencies for the benefit of service users and the ability to delivery training and upskilling, especially assisting in upskilling the YOI staff on victim/offender overlap. You will … systems and maintain accurate and comprehensive case notes. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to more »

success and consistency. Balance this by supporting process improvements that help streamline and allow for better focus on sales or clients. Provide input into service line products, product pricing methodology, and future trends or tactics that should be reviewed internally. Participate in monthly pipeline calls to ensure team alignment … to challenges, needs and requirements identifying root causes, providing effective solutions in a timely manner to ensure that traction, progress, and confidence is maintained Service Excellence - dedicated to meeting, enhancing and at time exceeding clients expectations, ensuring excellence in service delivery are achieved through the right solution … well as team and personal goals. Utilisation process and tools to drive improved sales. Coordinate solutions resources across geographies to ensure quality of proposed service offering Accountable Leader through the solution process, coordinating, providing insight and partnering with service line subject matter experts to ensure the latest and more »

Service Delivery Consultant - CyberSecurity We are excited to be recruiting for a Service Delivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »

delivering best-in-class engineering solutions, we offer an outstanding career opportunity with significant potential for professional growth. Key duties will include: Lead the delivery of Technical Services, ensuring operational efficiency, compliance with statutory maintenance, and adherence to SLAs for both planned and reactive maintenance. Drive team performance, offering … hands-on leadership to enhance service delivery, reduce subcontractor dependency, and upskill the team. Engage in strategic client conversations to advocate for engineering excellence and future-proofing estate management. Ensure 100% uptime of critical assets, maintaining compliance with organisation and client-specific health, safety, environmental, and quality (SHEQ more »

large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders, up to and including C-Suite. Snippet more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Central … London area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include more »

Job Title: Technical Service Manager Location: City of London Salary: £60,000 -£70,000 We are seeking to recruit a Technical Service Manager to join a dynamic Engineering Service provider in London. As a Technical Service Manager, you will be responsible for ensuring the successful delivery … key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and … retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary more »

virtual GP Access to a health & wellbeing app Savings, loans and salary advances Training & Development Enhanced overtime rate Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … will already have experience gained in a similar role. You will work a continental shift pattern but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »

role of Regional Surveyor, you will play a role in helping themcontinue to deliver on their ambitions, through leading on responsive and planned maintenance service delivery for with supported housing and self-contained accommodation in a designated region. Additional key responsibilities will include: Responsibilityfor inspections of responsive and … complex repairs, damp and mould. Supporting the delivery of capital and revenue reinvestment programmes and major projects, including cyclical maintenance programmes, refurbishment of acquired assets, onboarding new buildings, and managing termination dilapidations. Build strong relationships with our internal and external clients to deliver a high quality, customer focused service … the rest; from home, or otherLondon or regional locations. About you They are looking for a skilled Surveyor with proven experience in management and delivery of responsive repairs, major works projects, and planned reinvestment programmes or cyclical maintenance programmes. You may hold an HNC/HND level qualification or more »

As the Critical Facilities Maintenance Day Engineer Mechanical/HVAC , you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the … on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriate Accurately recording and reporting of … within Business-Critical Environments Creating and developing SOP and EOP documentation and other related/similar processes A flexible but non comprising approach to service delivery A very good understanding of HVAC and mechanical systems Good understanding of Data Centre cooling solutions and building services A/C more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »

Job Title : Head of Service Delivery Location: Remote working with occasional visits to the offices in London and Sofia Reward: Competitive, + commission, + share options Date posted: June 2024 Job type: Full Time, Permanent Line Manager: Managing Director Control Now Summary Control Now (CN) is a regulatory … from industry experts in a friendly environment and support improving the quality of data available to financial regulatory authorities. Role Summary The Head of Service Delivery will be pivotal in achieving the company strategy by implementing software to meet client requirements. The Head of Service Delivery … business analysis skills are vital for success in this role. The role will require a candidate with a proven track record in client project delivery with the financial data and regulatory space. Control Now have developed state of the art ETL and action management software to support delivery more »

Job Title : Service Delivery Manager Location: Remote working with office in London and Sofia Rate: Competitive, + commission, + share options Date posted: June 2024 Job type: Full Time Line Manager: Iyad Maswadi Control Now Summary Control Now (CN) is a regulatory technology business established in 2017 specifically … learn directly from industry experts in a friendly environment and support improving the quality of data available to financial regulatory authorities. Role Summary The Service Delivery Manager will primarily be responsible for the delivery of CN services. The work will be client-facing and project-based. The … Service Delivery Manager will be the main point of contact for a client at Control Now during the delivery of the services they have agreed with Control Now. Control Now prides itself on high levels of client service and satisfaction. The Service Delivery Manager more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Role : Head of Service Delivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them … during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate Service Delivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive … engagement with the business Identify trends and issues impacting service delivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal more »

Key Responsibilities: The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels. Must understand the overall setup of IT Services and roles played by various Service Providers Must understand … agreed in SOW Build the SIAM Target Operating Model, align roles, interfaces with the relating functions Analyse, understand and continuously manage interdependencies within the Service Providers for smooth Operations Establish and maintain strong, productive and collaborative relationships with the Service Providers Understand business drivers, customer strategy and act … as a face of the customer to the Service Providers Handle Dispute Management & Escalation Management to ensure smooth Operations Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance more »

Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. … Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are delivered to the highest possible standard … across all region To ensure that the global Service Delivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of more »

Service Delivery Manager – Digital Health SmartCo is one of the market’s fastest growing technology consultancies. We work with major international enterprises and public sector organisations, delivering high profile IT transformation programmes (Infrastructure/Cloud/Data/Security/Applications), supporting our clients achieve their business goals. … development opportunities and the support to help you achieve your best. Overview of the Position Working in our market leading Digital Health Team, a Service Delivery Manager is a pivotal role supporting our ongoing growth journey. You will be responsible for ensuring that both the client and our … project teams are supported in the successful delivery of our contracted Services. Responsible for engaging and supporting the delivery team, the conduit between sales/client engagement and ensuring project reporting and data is available to the PMO function. Ensuring the client is receiving the services outlined in more »