1 to 25 of 160 Permanent Service Delivery Jobs in London

Our immediate requirement is for a Service Delivery Support Associate to play a pivotal part within our service account team. The role will be integral to ensuring support for the service account manager(s), efficient service delivery and enhancing our client relationships. This is … an exceptional team member to join an established operation with scope to drive and enhance the client experience at every opportunity Key Responsibilities; Support service account manager(s) in the management of service accounts: - Field and manage day to day internal and external communications for key service … Track and develop any potential audio visual and videoconferencing support opportunities from our client or 3rd party projects - Monitor account profitability and ensure additional service costs are charged back to the client when required - To ensure all leads & opportunities are fully updated with D365 on a regular basis to more »

Job summary An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function. This post requires a high level of discretion, the ability to work unsupervised and a … proactive approach. This is important as the post holder will be required to deputise for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include … day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to the Trust) and will be accountable to the Workspace Manager for the supervision of the Digital Services Service Desk more »

We seek an experienced and dynamic Service Delivery Director to lead service delivery operations for our customers. The successful candidate will be responsible for managing a 100 member team and delivering world-class service to our clients in the media and broadcast arena. Job Summary … goal is to handle the Support team, which consists of L1 to L4 Support Engineers contributing to the Support System end-to-end. The Service Delivery Director will drive transformation and automation initiatives, leveraging cutting-edge technology and best practices to improve efficiency, drive transformational initiatives for continuous … improvement, reduce costs, and enhance customer satisfaction. The ideal candidate will possess strong leadership skills and a deep understanding of service delivery and automation methodologies. Responsibilities Develop and implement strategies to improve service delivery processes and procedures, including incident, problem, and change management. Requirements: Bachelor's more »

Job Title: STG Service Delivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a Service Delivery Manager to join our team in London. The Service Delivery Manager will be primarily responsible for:Processing new sales opportunities … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) Service Delivery Manager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG’s more »

Job summary The Asset, Quality and Contracts Manager falls within the Digital Services Service Management department within Digital Services which follows the ITIL standard of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service and … for customers. They must offer a "can do", proactive approach to service delivery and ultimately delivering for the service needs. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have more »

London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics & Supply Chain (Good to have experience in Retail sector too), PSP etc. … science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail … complementing technologies, covering Integration, RPA, BI/Analytics, Cloud and Security Work closely with EMEA solutions team to be involved in Client/Prospect service delivery and technical discussions Provide local support to the Delivery teams and be the local technology advisor in the CSM Function Be more »

We are seeking a Technical Service Manager to join a nationally recognised Engineering Service provider to work at a flagship commercial site a stone throw from Wembley Park. As a Technical Service Manager, you will be responsible for ensuring the successful delivery of technical services to … key member of a successful team working closely with the customer to ensure the clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and … retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary more »

The opportunity Due to unparalleled global success and the continued emergence of Mace as a go to programme delivery partner, we need exceptional Programme Commercial Directors to compliment and augment our current capability. Whether you are based in Newbury or New York Tottenham or Toronto we want to hear … from you! Your skillset, formed in the engineering construction industry, will allow you to lead cost and commercial management service delivery for major programmes in role of Commercial Director/Lead. Your responsibilities will include: Accountable for the leadership, coordination, and delivery of all facets of major … programme cost and commercial management service delivery, duties and obligations across the programme lifecycle and sector typology. Leading the implementation of market leading cost and commercial service delivery, practices, concepts, principles and strategies to ensure the attainment of the overall programme vision and objectives. Accountable for more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led transformation … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and … to identify and build relationships with all relevant stakeholders to deliver results. Education & Experience Previous experience in a similar role within a sales or service delivery environment is preferred. Proven track record of customer engagement and software-based product training. Interview Process Stage 1: 30-minute screening call more »

My client is currently looking for an IT Service Delivery Manager to work onsite in Northwood. Your role would be to manage a team of 5 Technical Support Engineers and oversee the operations of the IT Service Desk. You will need to be a hands-on people … addition to this, you will coordinate the troubleshooting of issues, ensure escalation is prompt as applicable, and manage the IT/AV support and service provision for all school staff and students on a day to day. You will also take ownership of problems, resolving them efficiently, and working … to be directly involved in resolving IT issues when they arise with all colleagues across the business. Core Responsibilities: Oversee the operations of the Service Desk for the whole IT Team, ensuring incidents and service requests receive an efficient and effective "first response", "follow-up responses" and "resolution more »

Job summary This role offers an exciting opportunity to shape and improve the delivery of IT Network Infrastructure services within SWL Primary Care along with Corporate stakeholders. TheLead Network Services Manager will be responsible for managing day to day network services, ensuring key targets are met within budget, and … post holder will undertake the following duties and responsibilities: Key Responsibilities: Leadership & Management: Lead and manage the team responsible for network infrastructure throughout the service delivery lifecycle. Ensure delivery of key targets within available budgeted resources. Develop and maintain key working relationships with senior managers and third … party suppliers. ICT Service Delivery: Ensure ICT Infrastructure service operates effectively within contracted SLAs and KPI metrics. Policy Development & Implementation: Develop and implement policies and procedures impacting the entire organisation. Communication & Relationship Management: Ensure knowledge is created, managed, and shared within the team. Strategic Planning & Service more »

Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Salary : £48,000 plus on-call payments Specific Hours : 37.5 hours per week Contract: Full time, permanent Location: British Forces Cyprus (BFC) Base Location: Episkopi, Cyprus Reporting to: Head of Service, British Forces Social Work Service … to include The South Atlantic Islands. On 1st April 2021 included Singapore, British Indian Ocean Territories (BIOT) and Gibraltar. From 1st May 2022 the service expanded to include Brunei and Nepal. On 1st July 2022 we further expanded our services to include Cyprus. While all services are under the … service. As such we have a new opportunity in the Polaris Children Services, British Forces Social Work team in Cyprus for a Head of Service to join our team. Responsibilities The Head of Service will work in accordance with the vision, aims and objectives of the BFSWS, Service more »

Service Delivery Manager South East London Salary: £35k-£40k, plus company car, bonus, pension, and healthcare Hours: 40 hours per week, Monday to Friday, plus 1 in 4 Saturdays Are you an experienced Manager from Logistics and Operations? Are you a natural leader? Have you managed health and … and people, the business is growing at a fast rate. ? Ensure the budget is met and used to maximise productivity ? Manage the frontline collection service and supervise up to 60 employees ? Resolve customer complaints quickly and efficiently ? Reduce lost work hours due to sickness, accidents and injuries ? Manage fleet more »

Service Desk Manager - London £50,000 - £60,000 PA Service Desk Manager sought by a well-known and public-facing organisation with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations. As a public-facing, Critical National Infrastructure business the … Service Desk Manager is a crucial component in ensuring the effective management of the service desk which supports circa 1000 users across the country and a vast array of business systems. Responsibilities: Oversee the whole service desk process including service requests, incidents and problem tickets Manage … s and trends to IT department and others, as needed Drive root cause analysis and help develop strategies for improvement Work towards making the Service Desk overarch the IT processes and service delivery channel for the IT as a whole using ITIL as the framework To support more »

An amazing opportunity has become available for a mid-level Project Manager to join a smashing local company, working within their Service Delivery Team. This role would suit Project Managers seeking to gain further industry experience that have at least one years’ post junior level exposure within a … commercial business environment. Role responsibilities: To provide a comprehensive IT delivery and project management service directly to the company client base and or stakeholders To be responsible for chasing, monitoring and summarizing progress of each project and assist with delivering the IT service portfolio, as required within … an Aglie/Waterfall environment To manage the delivery teams schedules and resource forecasts with the teams as required when planning Highlight/log and monitor potential RAIDs, seeking to proactively resolve RAIDs as required Take lead and manage ad hoc back-office Admin to the project team and more »

practice Seven clinical pharmacists as well as a First Contact Physio Supportive and well established nursing/HCA and admin team In-house phlebotomy service EMIS Web Good local reputation and positive online patient reviews The role will entail working closely within the Sphere Primary Care Network (PCN), this … patients in core areas, including disease states/long term conditions identified by local Needs Assessment Demonstrates accountability for delivering professional expertise and direct service provision Exercise a critical understanding of personal scope of practice and to identify when a patient needs referring on and where there are opportunities … and supporting adherence as per NICE guidance Collaborative working relationships Operate as a full member of the primary care team, including contributing to leadership, service evaluation/improvement and research activity Manage and co-ordinate the care that individual patients receive, including through liaising with other members of the more »

Job summary This is an exciting opportunity for an ambitious leader to be at the heart of the development and delivery of initiatives for Primary and Community Care, in line with SWL ICB and Croydon Place based priorities. The post holder will ensure that plans bring together primary and … community care to ensure the progressive improvement in health outcomes for local people, enhanced productivity, efficiency and best value in models of service delivery, whilst promoting innovation. The successful candidate will have experience at a senior level with regards to transforming and integrating health and care services, achieving … as part of South West London ICB), ensuring alignment with the local Health and Care plan and the One Croydon Alliance priorities. Lead the delivery of the wider prevention, proactive care and access improvement objectives as set out in the SWL primary care Strategy. Ensure good local and regional more »

are not met, through self- and peer-review, benchmarking and evaluation Undertake clinical governance and clinical audit activities to ensure the continual improvement of service delivery Participate in reviewing and responding to complaints, signicant events, and other shared learning activities within a structured framework Support and mentor staff … to ensure they deliver the highest standards of care Support the performance of team members and collaborate in improving the quality of healthcare and service provision, in line with local and national policy and strategy Work within the practices legal framework for identifying vulnerable patients and applying policies relating … learning needs, including keeping records of learning, reection, complaints and feedback Keep up to date with current evidence-based approaches to patient care and service delivery, in line with NICE and the National Service Framework Undertake and contribute to education activities, such as reviewing signicant events, clinical more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »

looking for a driven and enthusiastic Account Director. This role will be responsible for the management of all aspects of the client account including service delivery, people management, client relationships, and financial performance to reflect contractual obligations. You will be accountable for the development and operational management, ensuring … POS projects for an FMCG retail brand, along with: Executing and managing contracted retail accounts Understanding planning, operational and financial management Proven experience of service delivery Developing and executing solutions This role will be based at the company's central London office with occasional travel to the client … in Greater London, and WFH where possible, as the focus of this role is to be proactive, innovative and service driven. If you are a commercially astute individual with business acumen and an ability to make difficult decisions where necessary, then we would love to hear from you. #J more »

likely each month. YOU WILL BE RESPONSIBLE FOR : The Risk and Performance Manager will work with the Estates Teams and industry partners to identify service delivery risks, and to implement and coordinate assurance activities. Leading on the coordination of all performance related activities, providing information and advice on … associated activity and analysing the outcomes of the programme. YOU MUST HAVE THE FOLLOWING : Previous experience managing performance , risk and the assurance of major service delivery contracts in an Estates/Hard Facilities Management arena Experience of analysing and interpreting complex reports to produce clear briefing material to more »

IT Service Transition Manager £43,524 - £52,565 (with an attractive employers’ pension contribution to the civil service pension scheme) plus an additional £4,052 London Weighting Allowance (if applicable) Location: Bootle/Cheltenham/London with flexible working options The challenge The Office for Nuclear Regulation (ONR … transport of radioactive materials. It’s a fast-moving world and you’ll be joining at an exciting and critical time. As our IT Service Transition Manager, you’ll make technological transformation happen across ONR. The IT Manager role From AI chatbots to automation, ONR is changing – and you … the heart of the action. We’re introducing new and updated services and off-boarding legacy tech to deliver our 2025 strategy. As IT Service Transition Manager, you’ll make sure all services move smoothly in (or out) of use, whether it’s Cloud-related tech or Microsoft 365. more »

Delivery Operations LeadAs Google Cloud's premier partner in AI, Datatonic provides world-class businesses with cutting-edge data solutions in the cloud.We help clients take leading technology to the limits by combining our expertise in machine learning, data engineering, and analytics. With Google Cloud as our foundation, we … and believe in a pragmatic approach to solving hard problems.The RoleWe are looking for our next teammate to help us on this journey! Our Delivery Operations Leader will play a crucial role in the success of the practice and be an advocate of exceptionally high-quality service delivery to our customers. As a Delivery Operations Leader, you'll lead a high performing engineering and service team of Data Operations engineers as part of Datatonic's market leading Managed Services practice.ResponsibilitiesLeadership of the Data Operations Managers and the Engineering teams, promoting growth and continuous personal developmentWork more »

opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »