3 of 3 Permanent Service Desk Management Jobs in London

just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by … applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support … departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across More ❯

a best-in-class customer experience to internal users. Provide 1st line assistance and troubleshooting for hardware, software, and connectivity issues. Log and manage support requests via the internal Service Desk system. Liaise with external vendors and suppliers to support issue resolution. Configure, maintain, and support devices including laptops, desktops, mobiles, tablets, AV/VC equipment, and printers. … support colleagues to develop technical skills. Support team members with key tasks and projects. Maintain a proactive and positive approach to continuous improvement. Experience & Technical Skills Experience working with service desk management systems Familiarity with Microsoft Office 365 and Windows Client OS Knowledge of Windows Server OS, Active Directory, and network protocols (TCP/IP & DNS) Hardware More ❯

focus on value, performance, and accountability. Collaborate closely with peers in creative technology, finance, HR, and external networks to share insights and align strategic priorities. Promote a culture of service excellence, inclusion, and digital innovation across the organisation. Technical Environment Includes: Security Tools : McAfee ePolicy Orchestrator, Microsoft Defender, endpoint protection solutions Networking : Cisco-based infrastructure, VOIP (e.g., Mitel), cloud … backup, VPN Applications : SQL Server, SCCM, PowerShell scripting, service desk management tools About You: Proven experience in a senior IT leadership role within a complex or highly regulated environment. Strong background in infrastructure planning, security strategy, and enterprise-level IT operations. Adept in managing IT budgets, procurement processes, and strategic partnerships. Deep understanding of cyber security risks … of Information Technology jobs in London Area, United Kingdom . London, England, United Kingdom 1 week ago London, England, United Kingdom 3 hours ago Senior Director, Head of IT Service Delivery London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 4 weeks ago Head of Technology - Pharmaceutical - up to 150k More ❯