that drive success for our clients.To understand more including day-to-day life at Clarksons, visit us at Role SummaryWorking within the ServiceDesk and Service Delivery team, the person in this role will require a high degree of service knowledge, technical support, and desktop service skills. You … also require travel to the UK and other Clarksons offices where needed. What you’ll be doing Building a reliable, secure, scalable, technical adept Service Support team for colleagues in theEMEA region, with multiple engagement points for service, each of which covers a 24/7 period.Act as … the key point of escalation and ownership for user incidents, service requests and service quality, with an unrivalled passion for continual service improvement.You will be restless in your pursuit of achieving service excellence and constant in your contact to the user community to gauge the value more »
our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading and managing the … improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery including event, incident … problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and effective more »
Role: ServiceDesk Manager Location: Central London Salary: Up to £43,000 We are supporting our client as they search for their next ServiceDesk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily … operations of the servicedesk team. Role Overview This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk. Daily Responsibilities: Contribute to the clients' vision and solutions, to add … greater depth value to the business. Working as part of a team delivering the best service to our clients Maintain IT team documentation in line with changes. Building strong client relationships with your customer service skills and professionalism Ad-hoc tasks assisting Senior level engineers in business Infrastructure more »
