Customer ServiceDeskManager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer ServiceDesk provides a seamless and efficient service to assist customers … with their service requests and support needs. This role will encompass all ownership and accountability for the Customer ServiceDesk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network … Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being accountable for the running of ServiceDesk capabilities, ensuring it is in alignment with the business needs. * Managing case tickets within internal SLAs - properly investigating, diagnosing and finding resolutions more »
fast, flexible, and innovative solutions. Come, be a part of our journey to redefine media! The Role: We are looking for a dynamic European ServiceDeskManager to head our ServiceDesk function and lead our European IT ServiceDesk teams. In this … in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard. As the European ServiceDeskManager, you will lead efforts to unify ServiceDesk teams across Europe, fostering a collaborative culture and operational excellence. … daily operations, refining processes, and promoting a proactive, customer-centric approach. With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and stay abreast of industry trends. What You'll Be Doing: European Team Management: Lead and unify ServiceDesk teams more »
fast, flexible, and innovative solutions. Come, be a part of our journey to redefine media! The Role: We are looking for a dynamic European ServiceDeskManager to head our ServiceDesk function and lead our European IT ServiceDesk teams. In this … in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard. As the European ServiceDeskManager, you will lead efforts to unify ServiceDesk teams across Europe, fostering a collaborative culture and operational excellence. … daily operations, refining processes, and promoting a proactive, customer-centric approach. With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and stay abreast of industry trends. What You'll Be Doing: European Team Management: Lead and unify ServiceDesk teams more »
fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a ServiceDeskManager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the ServiceDesk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director … of Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems more »
fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a ServiceDeskManager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the ServiceDesk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director … of Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems more »
IT ServiceDeskManager Role: To manage and own the ServiceDesk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal … basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the servicedesk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of ServiceDesk management experience in a busy MSP environment … and technical knowledge and experience in Implementing support call resolution and completing known fix/workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience more »
Role: ServiceDeskManager Location: Central London Salary: Up to £43,000 We are supporting our client as they search for their next ServiceDesk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the … daily operations of the servicedesk team. Role Overview This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk. Daily Responsibilities: Contribute to the clients' vision and solutions, to … add greater depth value to the business. Working as part of a team delivering the best service to our clients Maintain IT team documentation in line with changes. Building strong client relationships with your customer service skills and professionalism Ad-hoc tasks assisting Senior level engineers in business more »
and technical operations of the business. You will provide technical support to all internal IT staff and implement solutions to deliver a scalable support desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT ServiceDeskManager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity suites (certification would be a bonus but not essential). An ability to think critically about systems and to adjust consistently as needed. … An ability to balance and plan the short-term actions of the servicedesk function. Demonstrable experience leading a servicedesk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools to provide appropriate governance of company procedures Experience managing relationships more »
and technical operations of the business. You will provide technical support to all internal IT staff and implement solutions to deliver a scalable support desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT ServiceDeskManager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity suites (certification would be a bonus but not essential). An ability to think critically about systems and to adjust consistently as needed. … An ability to balance and plan the short-term actions of the servicedesk function. Demonstrable experience leading a servicedesk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools to provide appropriate governance of company procedures Experience managing relationships more »
Job Description Our Client is a retail technology software company. They are urgently looking to recruit a ServiceDeskManager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing ServiceDesk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how more »
Service Delivery/IT Operations Lead – Up to £360 P/D Inside IR35 – London This a 6-month assignment with a highly regarded Asset Management firm based in London. You will be providing IT support and service delivery to lead the BAU service operations functions and … per day. You will also be required in the office 5 days a week. This is a role where you will be leading service delivery, with that in mind you will need: Solid Experience in a Similar Position Experience in the Financial Industry – Preferably Buy-Side ITIL Qualified Active more »
Service Delivery/IT Operations Lead – Up to £360 P/D Inside IR35 – London This a 6-month assignment with a highly regarded Asset Management firm based in London. You will be providing IT support and service delivery to lead the BAU service operations functions and … per day. You will also be required in the office 5 days a week. This is a role where you will be leading service delivery, with that in mind you will need: Solid Experience in a Similar Position Experience in the Financial Industry – Preferably Buy-Side ITIL Qualified Active more »
