4 of 4 Permanent Service Desk Manager Jobs in London

Do you have proven experience managing a high performing service desk/IT support team, with strong knowledge of Microsoft technologies? London Business School are thrilled to be recruiting for a Service Desk Manager to join Technology on a permanent basis. The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. The role ensures the effective operation of IT support services, with a strong focus on customer service and continuous improvement. The postholder will manage a team of c.5 reports. Please note, this … a minimum of 4 days per week. T he ideal start date for this role would be from August 2025. Main Responsibilities Recruit, mentor and develop a high-performing service desk team. Responsible for 1st and 2nd line support for all users, ensuring timely and effective resolution of incidents and service requests. Champion a customer-centric approach More ❯

Sr. Manager, OTS SD APAC, OTS Service Desk Transform how Amazon's worldwide operations receive IT support by leading our 24/7 Global Service Desk team. Shape the future of IT support for one of the world's largest tech companies while building high-performing teams across multiple regions. About The Role: We're … seeking a forward looking thought leader to establish and lead our OpsTech Solutions Service Desk operations across the Asia Pacific region, with primary focus on India and Japan. This role presents a unique opportunity to build the foundation of our next-generation IT support model from the ground up. As the APAC leader, you'll be responsible for … obsessed culture that delivers exceptional support to Amazon's operations teams. You'll also play a crucial role in our global transformation initiatives, particularly in implementing automation and self-service solutions that scale across regions. This role offers the exciting challenge of balancing regional autonomy with global standardization, requiring strong cultural awareness and the ability to influence across multiple More ❯

Service Desk Manager - £56,000 - Holborn An esteemed educational institution based in the heart of London is currently seeking a Service Desk Manager to join its IT team. This is a permanent, full-time opportunity offering the chance to work in a vibrant and collaborative environment where staff tenure is long and the culture … the IT Director and take the lead in managing a team of skilled 1st, 2nd, and 3rd line engineers. You’ll be responsible not just for day-to-day service delivery, but also for shaping and embedding ITIL-based processes that elevate the organisation’s IT function. Beyond team leadership, you’ll have oversight of the organisation’s entire More ❯

Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. … and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the … everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. Demonstrable experience at working both More ❯