5 of 5 DemandTrendPermanent Service Desk Manager Jobs in London

Service Desk Manager - London, NW1 4SA The Role Do you have proven experience managing a high performing service desk/IT support team, with strong knowledge of Microsoft technologies? London Business School are thrilled to be recruiting for a Service Desk Manager to join Technology on a permanent basis. The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. The role ensures the effective operation of IT support services, with a strong focus on customer service and continuous improvement. … reports. Please note, this role requires on-site presence at our London Campus a minimum of 4 days per week. Main Responsibilities Recruit, mentor and develop a high-performing service desk team. Responsible for 1st and 2nd line support for all users, ensuring timely and effective resolution of incidents and service requests. Champion a customer-centric approach More ❯

Service Desk Team Lead/Technical Support Manager Ready to lead a high-performing team on the front lines of cutting-edge technology? We're seeking a dynamic Service Desk Team Lead/Technical Support Manager with a passion for driving results and inspiring others where you'll mentor and develop a team of … technical experts, empowering them to deliver exceptional service to the company’s prestigious clients. If you thrive in a fast-paced environment, possess exceptional organisational and time-management skills, and have a proven track record of leading successful IT Helpdesk Teams, this is your chance to shine. Join an award-winning, entrepreneurial, independent IT firm in the heart of … Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead/Technical Support Manager with a company that design, deliver and manage solutions to meet their clients' strategic and IT needs across Cloud (mostly More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. … Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers … in different regions. Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

About The Role We are seeking a dynamic and experienced IT Service Desk Manager to lead our high-performing Service Desk team during a 12-month maternity cover. This is a hands-on, leadership role responsible for managing day-to-day operations, meeting SLAs, and ensuring the team continues to provide excellent support across a … first point of contact for all IT issues across the business, resolving incidents directly or escalating to specialist teams where appropriate. As we continue to grow through acquisitions, the Service Desk team will play a critical role in technical onboarding, systems integration, and user migrations. You'll help lead this process from the frontline, setting standards, coordinating support … You'll also provide direct support to VIP stakeholders, including senior executives, ensuring their technical needs are met quickly and with professionalism. Key Responsibilities: • Lead and manage the IT Service Desk team to deliver high-quality technical support • Set performance expectations, coach team members, and promote a culture of continuous improvement • Ensure tickets are managed within SLAs using More ❯

Service Desk Manager In this role, you will report directly to the IT Director and take full responsibility for leading, developing, and motivating a team of 1st, 2nd, and 3rd line engineers. You’ll set clear expectations, provide coaching and mentorship, and create a culture of accountability and continuous improvement. A key part of your remit will … be managing workloads, prioritising tasks effectively, and ensuring the team delivers an outstanding IT service across the organisation. You’ll play a central role in shaping and embedding ITIL-based processes, ensuring best practice is applied consistently and that service standards continue to improve. You’ll also take ownership of performance management—conducting regular reviews, setting objectives, and … Directory, networking protocol, Intune, MDM solutions and antivirus platforms. A strong working knowledge of ITIL processes is essential, ideally with proven experience embedding them successfully within a live IT service environment. More ❯