Service Desk Manager Jobs in London

Service Desk Manager
England > London

The median Service Desk Manager salary in London is £62,500 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 380 466 591
Rank change year-on-year +86 +125 +230
Permanent jobs requiring a Service Desk Manager 21 39 41
As % of all permanent jobs advertised in London 0.16% 0.17% 0.12%
As % of the Job Titles category 0.18% 0.18% 0.13%
Number of salaries quoted 18 36 41
10th Percentile £51,250 £49,563 £46,250
25th Percentile £56,250 £51,250 £50,000
Median annual salary (50th Percentile) £62,500 £65,000 £58,500
Median % change year-on-year -3.85% +11.11% +6.36%
75th Percentile £72,500 £77,500 £72,500
90th Percentile £73,250 £80,000 £88,750
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,643 22,208 32,345
% of permanent jobs with a recognized job title 90.22% 94.16% 95.13%
Number of salaries quoted 7,236 16,616 23,854
10th Percentile £41,250 £37,500 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

Service Desk Manager
Job Vacancy Trend in London

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Manager in London

Service Desk Manager
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Manager in London.

Salary trend for Service Desk Manager in London

Service Desk Manager
Salary Histogram in London

Salary distribution for jobs citing Service Desk Manager in London over the 6 months to 15 May 2025.

Salary histogram for Service Desk Manager in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the London region over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +21 4 £62,500 -16.67%
South London -2 1 - - 1
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 15 May 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Manager in the job title.

1 14 (66.67%) ITIL
2 12 (57.14%) Service Delivery
3 10 (47.62%) Microsoft 365
4 7 (33.33%) Law
5 6 (28.57%) SLA
5 6 (28.57%) Active Directory
6 5 (23.81%) Windows
6 5 (23.81%) ITSM
6 5 (23.81%) Incident Management
6 5 (23.81%) Continuous Improvement
6 5 (23.81%) Social Skills
6 5 (23.81%) Customer Service
7 4 (19.05%) Service Desk Management
7 4 (19.05%) Windows 10
7 4 (19.05%) Asset Management
7 4 (19.05%) Legal
7 4 (19.05%) Microsoft
7 4 (19.05%) Service Management
7 4 (19.05%) ITIL Certification
8 3 (14.29%) Sun
8 3 (14.29%) JIRA
8 3 (14.29%) Process Improvement
8 3 (14.29%) Azure
8 3 (14.29%) Trend Analysis
8 3 (14.29%) Strategic Thinking
9 2 (9.52%) Intapp
9 2 (9.52%) Problem-Solving
9 2 (9.52%) Continuous Improvement Process
9 2 (9.52%) Azure Certification
9 2 (9.52%) Stakeholder Engagement

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (9.52%) SharePoint
Cloud Services
1 10 (47.62%) Microsoft 365
2 3 (14.29%) Azure
3 1 (4.76%) Entra ID
Communications & Networking
1 1 (4.76%) TCP/IP
Development Applications
1 3 (14.29%) JIRA
General
1 7 (33.33%) Law
2 5 (23.81%) Social Skills
3 4 (19.05%) Legal
4 1 (4.76%) Finance
4 1 (4.76%) Inclusion and Diversity
4 1 (4.76%) Presentation Skills
Miscellaneous
1 2 (9.52%) iPhone
2 1 (4.76%) Driving Licence
Operating Systems
1 5 (23.81%) Windows
2 4 (19.05%) Windows 10
3 1 (4.76%) Windows Server
Processes & Methodologies
1 14 (66.67%) ITIL
2 12 (57.14%) Service Delivery
3 5 (23.81%) Continuous Improvement
3 5 (23.81%) Customer Service
3 5 (23.81%) Incident Management
3 5 (23.81%) ITSM
4 4 (19.05%) Asset Management
4 4 (19.05%) Service Desk Management
4 4 (19.05%) Service Management
5 3 (14.29%) Process Improvement
5 3 (14.29%) Strategic Thinking
5 3 (14.29%) Trend Analysis
6 2 (9.52%) Continuous Improvement Process
6 2 (9.52%) Performance Metrics
6 2 (9.52%) Performance Monitoring
6 2 (9.52%) Problem-Solving
6 2 (9.52%) Stakeholder Engagement
7 1 (4.76%) Coaching
7 1 (4.76%) Data Privacy
7 1 (4.76%) Mentoring
Qualifications
1 4 (19.05%) ITIL Certification
2 2 (9.52%) Azure Certification
2 2 (9.52%) Degree
Quality Assurance & Compliance
1 6 (28.57%) SLA
2 2 (9.52%) QA
System Software
1 6 (28.57%) Active Directory
Systems Management
1 1 (4.76%) Microsoft Intune
Vendors
1 4 (19.05%) Microsoft
2 3 (14.29%) Sun
3 2 (9.52%) Apple
3 2 (9.52%) Intapp
4 1 (4.76%) Salesforce