1 to 25 of 198 Permanent Service Management Jobs in London

Description: Service Delivery ManagerJob Location: London,UKJob Type: PermanentRole OverviewWe are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. This role is responsible for ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical … services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.Key ResponsibilitiesService Operations ManagementManage day-to-day service operations for the retail client, ensuring service ...

Head of Service Management About the Project Transport for London (TfL) has awarded Indra a long‐term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation … network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations, 4,000 Oyster Card outlets, seven customer service centres and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve ...

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working closely with the Executive Services Senior Manager (ESSM), the SDM acts as the voice ...

Public Sector organisation is seeking a Head of IT Service Delivery to join their team. The Head of Service Delivery is a senior leadership role within the Shared Services Directorate, accountable for the performance, governance and continual improvement of IT service delivery across the organisation. Working closely … third-party partners, the role ensures that live services are reliable, secure, customer-focused and aligned to organisational priorities. You will lead the Service Delivery team and provide strategic direction across core service management disciplines, including service operations, change, desktop support, service transition and continual ...

their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title Service Delivery Manager (SDM) – Restaurants Location East Finchley, England (Customer Site – Full-Time Onsite) Reporting Reports To: Executive Services Senior Manager (ESSM) Position Summary … Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring the successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

Cloud Service Management Lead UK Hybrid (Anywhere from UK) 6-12 Month Contract We are searching for one of our key clients for a cloud service management lead to support a large-scale cloud transformation programme. This is an opportunity to take ownership of critical cloud … platform services, driving service excellence across modern cloud technologies while working closely with engineering, SRE and senior business stakeholders. Excellent Day Rate Available. Key Skills Technology Service Management or Cloud Operations leadership Kubernetes (GKE and/or AKS) API platforms including Apigee or Azure APIM ITIL Service ...

identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana … teams with which you partner. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close Develop a deep understanding of IT and service ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides … support function across two countries. The successful candidate will define what excellent B2B support looks like, strengthen the existing operating model and ensure customer service is fully connected to the wider business. You will work closely with Product, Sales, Engineering and Operations to improve customer outcomes, protect strategic accounts ...

dagtime left to apply: Slutdato: 8. august 2026 (Der kan stadig ansøges i 13 dage)job requisition id: R-14522**Networks Manager – EMEA (Network Service Owner)****About the Role**We’re looking for an experienced Networks Manager – EMEA to to lead the strategy, performance and evolution of the network … resilient and high-performing network services that meet the needs of a complex international business. You'll combine operational excellence with strategic thinking, driving service quality today while contributing to shaping the future network roadmap alongside our team of architects.As the operational owner of network services, you'll coordinate ...

Networks Manager - EMEA (Network Service Owner) About the Role We're looking for an experienced Networks Manager - EMEA to to lead the strategy, performance and evolution of the network services underpinning our EMEA wide business. Reporting to the Infrastructure Director, this is a critical leadership role within the Infrastructure … resilient and high-performing network services that meet the needs of a complex international business. You'll combine operational excellence with strategic thinking, driving service quality today while contributing to shaping the future network roadmap alongside our team of architects. As the operational owner of network services ...

Enterprise Service Manager/Business Analyst - ServiceNow - Circa100k You must have experience of implementing ServiceNow to be considered. Please only apply if you have experience of implementing ServiceNow The Client Based in London my client are a prestigious professional services organisation boasting a workplace with cutting edge people that … times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow ...

summary The Asset, Quality and Contracts officer falls within the Digital Services Assurance department which follows the ITIL standards of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the staff within the Trust. … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside ...

support the delivery of critical Defence services within a secure MOD environment. This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure . You'll play a key role in ensuring demand is effectively forecast … prioritised, and aligned with available resources and service capability across a complex, business-critical environment. Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities. The Role ...

/BSS Integration: Architect seamless integrations between ServiceNow and complex telecom billing, provisioning, and inventory systems (e.g., TM Forum Open APIs). Network & Service Management: Leverage ServiceNow’s Telecommunications Network Inventory (TNI) and Customer Service Management (CSM) modules to streamline service fulfillment and assurance. Telecom … Lifecycle: Design workflows tailored to telco processes, including order management, broadband provisioning, fault resolution, and B2B/consumer customer journeys. Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow ...

reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned … managed from the ownership and management of Fidelis Insurance Group. Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise ...

class support for enterprise software used by organisations worldwide. This is an excellent opportunity for someone with a passion for networking, infrastructure and customer service to develop their technical expertise within a collaborative environment. About the Role Working alongside Engineering, Development and Customer Success teams, you will diagnose … with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues ...

putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As the Principal Service Delivery Manager, you will design, lead and deliver managed service solutions for Made Tech customers. You will work with Made Tech principals across … customers. You will leverage your deep ITIL knowledge and experience of offering managed services to customers, help shape our services and define our service delivery approach. You will also contribute to Made Tech's growth, by working with marketing on thought leadership content, speaking at events and perform ...

technologies and customer experiences that underpin our business. At the heart of this transformation is ServiceNow, BT Business's strategic workflow, automation and digital service platform. As a ServiceNow Engineering Lead, you will play a critical role in defining and leading the engineering strategy, architecture and platform evolution that … enables simpler customer experiences, increased colleague productivity and more efficient service operations. This is a high-impact leadership role with responsibility for a global engineering organisation of more than 70 specialists across the UK and India. You will lead the delivery and continuous evolution of BT's ServiceNow ecosystem ...

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape … future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly ...

Reliability Engineering (SRE) you’ll set the operating model for how UK Technology runs, recovers and continuously improves critical services. This role brings together service management, SRE, production support, operational resilience and risk and controls governance into a consistent approach across UK Tech value streams. The focus … colleagues through stronger stability, recovery and reliability across technology services and digital journeys. Success looks like clearer accountability and decision rights, earlier visibility of service impact and measurably faster recovery when incidents occur. You’ll shape standards and shared tooling while keeping ownership close to product and engineering teams ...

than 50 markets. The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture … strategic delivery portfolio within the Technology domain, covering the following key portfolios: Branch, GCIB, Data, Finance, Compliance and Financial Crime, Risk, Digital Engineering Service (including Infrastructure and IT Service Management), Tech Other, and Cyber Security. These portfolios are overseen by the Regional Portfolio Committee.The Cyber Portfolio delivers ...

Role - Senior Delivery Manager Technology - Oracle EBS Service Delivery Manager Location - UK Business Unit - ORC Compensation - Competitive (including bonus) We're looking for an Oracle EBS Service Delivery Manager to support UK public sector clients . You'll need to guide & supporting projects ensure that the Programs … senior delivery leader accountable for end-to-end NHS AMS operations covering Application Support, Design & Development, Customizations, In-Flight Projects, Testing, Release Management and Continuous Service Improvement. The role owns service quality, SLA/KPI performance, major incident governance, stakeholder communication, operational readiness and smooth transition ...

Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. … support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. ...