1 to 25 of 46 Permanent Service Management Jobs in London

Consultant – Service Management My client, a leading business services organisation with headquarters in Chancery Lane, is seeking to hire an experienced IFS Consultant specializing in the Service Management module to support the implementation, configuration, and optimization of IFS Service Management solutions. The consultant will … work closely with business stakeholders and technical teams to ensure the system supports end-to-end service operations, improves service delivery efficiency, and aligns with business processes. This role requires strong functional expertise in IFS Service Management combined with hands-on implementation experience and the ability ...

ecosystem of partners to maximize value across enterprise technology investments. At DXC Technology we have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery … acting as the offering specialist in the solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing ...

strategic direction and technical architecture of the Digital Engineering Services & Solutions department. The role will cover Digital Engineering Services & Solutions incorporating Infrastructure and Service Management across EMEA Bank and International Securities and the countries that those entities operate in (15 plus). The role will be accountable … role will require proven experience of influencing and communicating with C level and Board level executives. Key Responsibilities Lead the design, development, operation and management of the departments strategy and architectural roadmaps ensuring alignment with business requirements and strategic goals. Develop the departments short, medium and long term strategic ...

This is a hands-on onsite IT support role providing deskside and remote technical support across multiple client locations. You will deliver excellent customer service, resolve desktop issues, and support business-critical systems in a fast-paced environment. If you’ve also worked in the following roles … also like to hear from you: IT Helpdesk Analyst, Technical Support Engineer, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £37,000 per annum + up to £5,000 Bonus + Benefits (see below) LOCATION: Fully Onsite ...

Service Delivery Manager – Commodities Trading Firm | London A leading global commodities trading firm is seeking an IT Service Delivery Manager to take ownership of its end-user and application support functions, managing a team of 25 via 4 direct report. This role sits at the heart … technology organisation, responsible for ensuring a consistent, high-quality service experience across desktop and application support teams supporting front office, trading, and corporate users. You'll work closely with internal stakeholders, vendors, and senior technology leadership to stabilise, optimise, and evolve service delivery across the business. This ...

innovation? Do you thrive in a fast-paced environment where you can build, scale, and evangelize cutting-edge solutions? The world of IT Service Management is changing and Salesforce is leading the charge by heavily investing in ITSM space. Salesforce has launched Agentforce IT Service, a next … generation ITSM solution built on the world's #1 Service Cloud. Unlike legacy tools trapped in "portal-to-ticket" workflows, Agentforce is agent-first, conversation-first, and workflow-driven - redefining how employees resolve issues through AI-powered, 24/7 conversational experiences. This is your opportunity to be part ...

Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

Insurance Systems (Eclipse) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, and vendor-led support of its core insurance platforms. This role … sits at the intersection of hands-on application understanding and service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, and how to challenge vendors effectively, while also coordinating support and delivery across multiple third parties. ...

working with a well-established technology services organisation that’s looking to appoint a Service Delivery Manager to take ownership of service performance across a portfolio of enterprise clients, with a strong focus on network-led and infrastructure services . This role suits someone who understands technology delivery … managing people and customers, and wants the opportunity to shape how services are delivered rather than simply keeping the lights on. The Role As Service Delivery Manager, you will be responsible for the end-to-end delivery of managed and support services, working closely with technical teams and customers ...

Enterprise Applications & Infrastructure Based in London Permanent, Full-Time Salary: Competitive (depending on experience) This role requires hands-on experience with Entrata - the property management software. A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions: Entrata application services, end-user … support, and corporate IT infrastructure. This is a strategic leadership role requiring hands-on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service ...

integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions across: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, Onboarding & Transitions, Workplace Service Delivery Build modern user experiences using … Next Experience UI, UI Builder, and Service Portal. Configure role-based dashboards and customised workflows aligned to client requirements. Integrate ServiceNow with external platforms using REST/SOAP APIs and IntegrationHub. Support data migration and ensure data consistency across ServiceNow modules and external systems. Required Experience Hands-on ServiceNow ...

/offboarding, permissions, and account administration. Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco). Assist with mobile device configuration and management through Intune or similar platforms. Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access. Utilize an IT Service Management … related field. Strong troubleshooting, communication, and prioritization skills. Experience supporting enterprise desktop environments, including Windows 11, and Office 365. Knowledge of identity and access management systems, user management, and security group administration. Experience with endpoint management, software deployment concepts, and packaging. Understanding of basic networking concepts ...

within the role to be re-invested in more strategic duties, ii) introduce new and emerging technologies to the helpdesk function and iii) facilitate service improvements across the department using trends and analysis of helpdesk activity The role is highly focused on customer experience and service during … after the employee life cycle as well as achieving change and improvement outcomes. Accountabilities and Responsibilities Tier 0 (Self-service) Query Resolution Responsible for ensuring that the AskHR platform becomes the preferred channel for staff to resolve all basic HR related questions. Using the data collected by the platform ...

testing, documentation, deployment, and operational support. You will be adept at managing applications in complex, business-critical environments and confident handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong … knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such as ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills ...

testing, documentation, deployment, and operational support. You will be adept at managing applications in complex, business-critical environments and confident handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong … knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such as ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills ...

requests. It is a junior role supporting our B7 Applications Specialist and B7 Testing Manager. Previous IT experience essential with good understanding of ITIL Service Management. Proposed Interview Date - 23rd February Main duties of the job The postholder will manage incidents and change requests on the trusts incident management … support the expansion and upgrading of the applications as well as supporting new systems in both Project stage and BAU. Problem and Change Management Advanced system administration UAT and regression Testing About us Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range ...

Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/… that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand ...

multi-site environments, and strong coverage in Cyber security, cloud, automation, AI and enterprise platforms. Core areas being digital transformation, technology strategy and leadership, service management, financial vendor management, governance risk management. Working closely with Global teams to align UK strategy. Good leadership skills, remain calm ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

their clients and leading their hosting and web application support team. You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained. Experience Needed - Experience in managing hosting environments, website maintenance, and web application support … maintenance (e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed ...

deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will also assist in mentoring and supporting more junior team members – you need solid experience … multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvements Technical Environment Strong experience is expected in Apple-centric environments , alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory ...

Senior M365 Project Engineer/Architect Akkodis are currently working in partnership with a leading service provider to recruit a Senior M365 Engineer with proven experience of managing Microsoft 365 ecosystems, ensuring secure, collaborative, and highly productive environments. The Role As a Senior M365 Engineer/Architect you will … organisation. The Responsibilities * Manage and maintain M365 services including Teams, OneDrive, Intune, & Entra ID. * Provide Tier 3 support for M365-related incidents and service requests. * Monitor system health, usage, and security compliance. * Drive adoption of M365 tools and features to enhance collaboration and productivity. * Support digital transformation initiatives aligned ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps ...