1 to 25 of 59 Permanent Service Management Jobs in London

LGBTQ+ business community. Please do not contact the recruiter directly. About the job you're considering We are seeking a client-facing ESM(Enterprise Service Management)/SIAM (Service integration and Management) Consultant to support service management transformation programmes. The role combines analysis, operating … model design, service integration planning and delivery, working independently or as part of a wider team. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client ...

Service Management Analyst, working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office. Overview: The IT Service Management Analyst will work closely with the Service Management teams to support and optimise a robust Service Management function. You will be a key SME for that technical estate, working with the IT Service Management team to run the Change Management process, support ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering As Head of Service Management for the UK, you will lead and grow our service management (Application Development and Management) practice and be responsible … sales, people, and operations, ensuring we consistently deliver modern, efficient, and high-quality services at optimal cost. You will bring a contemporary perspective to service management, embedding DevSecOps principles, product-centric operating models, and leveraging automation and AI to drive productivity, speed to value, and improved client outcomes. ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. IT Service Manager - Secure Cloud Services (DV Security Clearance) Position Description At CGI, you will play a key role in shaping and managing IT service delivery that supports mission-critical systems across the Space, Defence and Intelligence sector. As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high-quality service outcomes. Working with clients, partners and technical teams, you will ...

team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit someone who has led customer support, service desk, helpdesk or service delivery teams in a B2B SaaS, software, IT services or technology environment. Key Responsibilities Lead and develop a customer … customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar. Coach, mentor and develop support leads and support agents. Manage team performance, workload, resource planning ...

Opportunity to shape how Service Management works within this organisation... Service Management Consultant £70 – 85k basic Hybrid – London Your new opportunity.... Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work … real world. As the Service Management Consultant, you’ll: Lead and mature Major Incident, Problem, Change, and Release Management. Be front-facing with customers, running workshops and strengthening their confidence in our services. Support and develop the existing service desk team (no direct reports initially, but plenty ...

dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption … enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling ...

Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop … availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement ...

with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. … collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description This is an exciting opportunity for a Service Manager with experience in Financial Services to join our London office on an initial 6-month fixed term contract. As a member ...

services and operational processes across territories. Support implementation of new tools, monitoring platforms, and automation capabilities. Participate in testing, change implementation, and release activities. Service Management & Governance Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes … support out of hours being on call/on duty for approximately one week of every month. Operate within ITIL-aligned service management processes, including: Incident Management Problem Management Change Management Request Fulfilment Ensure all tickets, escalations, and technical activities meet agreed SLA targets. Support ...

Core Applications, you will drive partner value, foster cross-functional IT alignment, and help spearhead a major business relationship transformation. Key Responsibilities: Application Service Management: Oversee a critical software suite spanning policy administration, claims, and document management systems. Vendor & Offshore Management: Maximize quality and value across … major global tech partners and offshore managed service providers. Stakeholder Engagement: Collaborate with Line of Business Engineering Leads to manage incidents, track bugs, and optimise delivery workflows. Incident Escalation: Coordinate the evaluation and resolution of high-impact (P1/P2) platform and system issues. Governance Frameworks: Deliver services aligned ...

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

summary Barts Health is seeking a motivated and experienced Change Manager to join the Clinical Systems Change Management team. The Change Lead post holder will be responsible for managing the delivery of complex clinical informatics change management projects. This is a senior change management role which requires … excellent change management and communication skills. The Informatics Change Lead will work on all Trust sites to lead and facilitate the change and transformation of operational and clinical processes when adopting clinical systems into working practices. They must have excellent knowledge and experience of delivering Cerner Millennium software change ...

community. Please do not contact the recruiter directly. About the job you're considering You will be involved in all business analysis aspects of Service Management, Service Integration and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that … unable to work at home 100% of the time. Your role Core involvement in the analysis, design and continuous improvement of ServiceNow solutions using Service Management practices based on Capgemini and Industry standards. Co-design new ServiceNow processes, requirements and user stories with business stakeholders and delivery teams ...

Position: Service Delivery Engineer (Network) Located: 10 Dominion Street, London, EC2M 2EF Reporting to: Solution Engineering Team Lead About Us We are a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We partner with UK SMEs, commercial real estate landlords, and high-growth … Growing, Go Further. These define how we deliver for our customers and how we develop our people. The Role We are seeking a skilled Service Delivery Engineer to join our Service Operations team, responsible for delivering and implementing customer solutions across network, connectivity, and security environments. This role ...

Cloud Infrastructure Services (CIS) business, supporting a large, complex client environment. This is a senior, client-facing leadership role operating within a SIAM (Service Integration & Management) ecosystem, where you will act as the primary interface between client business units and a multi-supplier delivery landscape. The role combines … elements of Client Partner, Account Executive, and Service Engagement leadership, with a strong focus on executive stakeholder management, service representation, and commercial growth, rather than hands-on operational delivery Hybrid working : The places that you work from day to day will vary according to your role, your ...

London office. Were looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within … will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure Educate … with industry and company standards Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk‐based decisions by providing ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

governance meetings and executive supplier reviews. Supplier Performance Monitor supplier performance against agreed KPIs and SLAs. Identify performance issues and drive improvement plans. Review service trends, risks, and escalations. Ensure suppliers are delivering agreed outcomes and service quality. Commercial Management Maintain visibility of technology supplier spend … supplier risks. Ensure supplier contracts include appropriate controls and obligations. Continuous Improvement Maintain and track supplier improvement initiatives. Use performance data, risk trends, and service insights to drive better outcomes. Provide regular reporting and recommendations to leadership. Skills & Experience Essential Experience in Supplier Management, Vendor Management, Commercial ...

confidential chat. My contact details can be found on my LinkedIn profile.This role is suited to candidates currently working in application support, service delivery or production support roles within the London Market or speciality insurance sector, with proven experience managing offshore vendors and owning live insurance platforms (underwriting, claims … document management systems). If you do not have direct insurance exposure, particularly within a Lloyd's or speciality environment, this is unlikely to be the right fit. The role Core Applications Manager taking ownership of a portfolio of business-critical systems supporting underwriting, claims and enterprise document management. ...

Cerner) Millennium Electronic Health Record and various other systems, both within and outside Barts Health. The successful candidate will have a software development background, service management experience, experience designing and building interfaces using an integration engine within a healthcare environment, and experience managing or supervising junior staff. Please … technical leadership for interoperability with Oracle (Cerner) Millennium, including messaging workflows and API based integrationo Lead resolution of complex integration issues to minimise clinical service disruptiono Maintain governance of interface documentation, configuration records, and integration standardso Provide expert advice to senior stakeholders on integration architecture and data standardso Help ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets ...

Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful … known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty ...