1 to 25 of 166 Permanent Service Management Jobs in London

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We’re looking for a Head of I&T Service Operations. Based at our Paddington site, you’ll be responsible for the definition, management, implementation and delivery of I&T Operations and Service Management across the … URENCO Group incorporating: • Delivering iterative Service Strategy and Innovation focussed on how a best in class service IT Operations function works in modern enterprises • Lead on IT Service Continuity planning and testing with multiple outsourced service providers • Manage relationships with partners and service providers including contract management and continual service improvement • Leadership grounded … in ITIL/ISO global standards for all I&T operational services • Stakeholder management specifically in reference to Service Outages, Testing Services and Project Transition to Service • Service Protection in direct delivery of appropriate vulnerability management, risk management and patching services • Lead the management and operation of cloud and SaaS based subscription services More ❯

YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. … pre-college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects … the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services within … the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT Support Service More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services within … the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT Support Service More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services within … the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT Support Service More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services within … the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT Support Service More ❯

places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Responsibilities ROLE SUMMARY: The Safety & Security Service Delivery Manager (SDM) will be responsible for a portfolio of managed safety and security customer accounts across the UK and overseas, ensuring services are delivered in line with contract … specifications, KPIs, and agreed Service Levels. As the first point of contact for key security clients, the SDM will own the customer service relationship, driving service excellence across the lifecycle of integrated security systems. This includes oversight of Genetec, Lenel, and other VMS platforms, as well as POS integration, video analytics, facial recognition software, access control, intrusion … detection, and CCTV surveillance technologies. The SDM will work closely with internal functions (Service Desk, NOC, PMO, Engineering and Field Teams) to deliver consistent, high-quality outcomes. They will also be responsible for developing training programmes and documentation for new security systems and delivering tailored training sessions to customer security and operational teams. This role combines strong service More ❯

location: 5 days onsite in Slough Rate: £150-£175 per day inside IR35 Length: 12 months About the Role This role involves providing desktop support services and managing IT Service Management operations primarily in End User Computing. Responsibilities Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in … CISCO/Star leaf phones, touch pads, Monitors, Cameras, MSTeams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to troubleshoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in a positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective … completion. Identify Incident and Problem trends, working with IT owners to co-ordinate preventative actions. Work closely with IT Operations, Developers, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Change Management Policy. Act as an escalation point for Change requesters, approvers and business stakeholders Assessment of IT Change impacts/risks More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective … completion. Identify Incident and Problem trends, working with IT owners to co-ordinate preventative actions. Work closely with IT Operations, Developers, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Change Management Policy. Act as an escalation point for Change requesters, approvers and business stakeholders Assessment of IT Change impacts/risks More ❯

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help customers achieve their objectives. We take responsibility for all … commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line with agreed customer outcomes, while fostering senior relationships to enhance performance and satisfaction, optimising the benefits of our partnership … with Computacenter. We help our customers prepare for future endeavours and technology trends by sharing best practices, references, and advisory services. Our team defines and owns joint customer service strategies, focusing on improvements, enhancements, and efficiencies in our services. We also act as the focal point for contractual clarification, amendments, and further development of contracts, maintaining ownership of commercial More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of … service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of … service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯