1 to 25 of 471 Permanent Service Management Jobs in London

underpinned by technology created with purpose.Your RoleThis is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation … will support clients in modernising their service management capabilities, operational practices and technology environments through the adoption of cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that ...

requisition id: R34105## Job DescriptionBehind every great customer experience is an amazing employee experience. At Zendesk, we are on a mission to power exceptional service for every person on the planet — and that starts from the inside out.We are looking for a Service Management Solutions Specialist … champion for our Service Management business — across every function an enterprise serves, from IT and HR to Facilities, Finance, Legal, and Procurement. This is a hybrid role that blends genuine technical depth with real sales ownership. You will carry a number and drive deals to close ...

looking for an experienced Service Owner to join the a central governments key programme, taking ownership of one of its key service lines. The role will hold end-to-end responsibility for the performance, development and continual improvement of the service throughout its lifecycle. … service definition and roadmap, oversee operational performance and risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams ...

looking for an experienced Service Owner to join the a central governments key programme, taking ownership of one of its key service lines. The role will hold end-to-end responsibility for the performance, development and continual improvement of the service throughout its lifecycle. … service definition and roadmap, oversee operational performance and risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams ...

Senior Service Delivery Manager - Active UK Government Security Clearance Required Location : UK - Hybrid/customer-site requirements TBC Contract : 6-month contract, with view to extend Day Rate : £600 - £650 per day, Inside IR35 Start : ASAP/TBC About Appvia Appvia is a specialist cloud, platform, and solutions engineering … delivery, and managed services. We work across complex, high-impact environments in both the public and private sector, where security, resilience, operational excellence, and service quality are critical. About the Role We’re looking for an experienced Senior Service Delivery Manager to join Appvia on a secure public ...

Software Asset Configuration Manager to join our team. In this role, you will be responsible for governing and coordinating the end-to-end change management process across a multi-supplier environment, while also ensuring the effective management of software assets and configuration data throughout the service lifecycle. … changes are planned, assessed, approved, and implemented successfully, whilst maintaining accurate configuration information, optimising software asset utilisation, minimising risk to live services, and protecting service stabilityAs a key member of the Service Integration and Management (SIAM) function, you will collaborate with internal teams, suppliers, and client stakeholders ...

deliver apps in the public cloud with ease and security in mind... to continue our growth trajectory we’re looking for a specialist Service Delivery Manager to join the team managing the platform support function for an AWS based cloud platform for our flagship public sector client. Our mission … join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of our client and the public. As the Service Delivery Manager, you take a lead role and will be a key decision maker, liaising with the most senior internal and 3rd party stakeholders ...

This is an exciting opportunity to join UCL's Service Excellence function and lead the development, governance, and continuous improvement of UCL's Enterprise Service Management (ESM) capability, driving a consistent, service-led culture and approach across the organisation. Our Service Excellence function is part … Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience. About the role The Enterprise Service Management (ESM) Lead plays a pivotal role in embedding a service-led culture across UCL, ensuring services are designed, delivered, and continually ...

Head of Service Delivery London/Hybrid - 2 days a week in the office This role is a fixed term role, covering a period of maternity leave . The role is expected to last with 15 16 Months with the hand over period Position Overview The Head of Service … Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with ...

Head of Service Delivery (12-15month FTC) Summary The Head of Service Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level … agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing service delivery frameworks, and driving continuous improvement initiatives to optimize service delivery processes. This role is a 12-15 month fixed term role, covering a period of maternity leave ...

grow. For more information, visit WPP.com. Why we're hiring: This role is responsible for leading the end-to-end delivery of WPP's Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will be accountable … execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment ...

title: Enterprise Architect Service Now Office location with Hybrid working: Hammersmith About the role and the Team: The Enterprise Architect – ServiceNow is a senior individual contributor within the Enterprise Architecture function, accountable for the architecture, governance and roadmap of the ServiceNow platform as a strategic workflow and service management capability across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring ...

Service Design Manager Redhill, Surrey | Hybrid Working | 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing the service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across the end-to-end service ...

About The RoleWe are actively building diverse teams and welcome applications from everyone. Role: Sales Specialist - Enteprise Service Management Location: London (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: Competitive salary plus large company benefits, a broad flexible … hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose: The Enterprise Service Management Specialist will drive growth of SCC's Enterprise Service Management proposition, with a focus on ServiceNow, workflow automation and digital ...

Along that journey we will ensure WPP ET is a destination for tech talent, modernise our ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. As we continue this journey … Director of Service Delivery is required to lead the delivery and continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem … Release Management. Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration ...

looking for an experienced AIS Lead/Service Transition Lead to support and manage the successful transition of new services, deployments, and major changes into a stable Business-as-Usual (BAU) environment. The role will work closely with Project, Service Support, Business, Architecture, and Operational Service Support … teams to ensure that solutions are fit for purpose, recoverable, maintainable, and meet all agreed Service Acceptance Criteria (SAC) and mandatory exit requirements before Go-Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes ...

deliver high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have you successfully managed IT services and supplier-delivered … contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective day-to-day service delivery? If so, we'd love to hear from you! As a Service Delivery Manager, you will play a key role in ensuring the successful delivery ...

significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. About the role We are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation. This … solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams . You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move ...

Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Service Experience Ownership: Proven experience owning and improving end-to-end digital or technology service experiences within large, complex organisations. User-Centred Service Delivery: Strong experience … understanding user needs and translating insight into measurable service improvements across multiple channels and touchpoints. Service Management: Experience defining service strategy, roadmaps, service levels, KPIs and continual service improvement plans. Digital Transformation: Demonstrable experience supporting major digital transformation, service modernisation or operating model ...

Service Manager Contract: Initial 6 months IR35: Outside IR35 Clearance: SC + NPPV3 required Location: London/Hybrid We are looking for an experienced IT Service Manager to support a major transformation programme within the Metropolitan Police. The role will support and deputise for the IT Service Design Workstream Lead, helping to coordinate service design, transition and operational readiness activities across the programme. You will play a key role in ensuring new technology capabilities are introduced into live service in a controlled, supportable and sustainable way. Key Responsibilities Support the delivery of service ...

Senior Service Consultant Permanent | 37 Hours per Week Location: Bristol or Malvern | Hybrid Working Available Travel Required We’re partnering with a leading organisation operating across complex Defence and government environments to appoint an experienced Senior Service Consultant. This is an excellent opportunity for a senior service professional with strong experience across Service Design, Service Architecture and Service Development to play a key role in shaping high-quality, compliant and operationally sound solutions. Working closely with customer-facing, bid, service and technical teams, you’ll provide subject matter expertise across the full ...

Based: Moorgate, London OR Sophia Antipolis, France 4 days per week Applicants must have the right to work in UK OR France The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt … support Fortinet technologies. The Service Portfolio team provides strategic and tactical leadership across initiatives focused on service innovation, operational excellence, and performance optimization. With a diverse and evolving portfolio of services, the role requires strong thought leadership, analytical capability, and problem solving skills to drive improvements and ensure ...

Support Engineer/Service Desk Analyst – Onsite and Remote Support Join a varied, customer-facing IT support role where you’ll provide hands-on technical assistance across 5–6 dedicated client sites, troubleshoot day-to-day technology issues and help keep users productive. Alongside face-to-face support … work with the Service Desk team to provide remote customer support, giving you exposure to both onsite and service desk environments. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Second Line Technical Support Engineer ...

About AbsoluteLabs: AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts. The successful candidate will … primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong stakeholder management, service delivery expertise ...