1 to 25 of 168 Permanent Service Management Jobs in London

their journey with our brand, we encourage you to apply. Additionally, you'll oversee the Content and Community Manager, as well as the Customer Service Executive, as part of your leadership responsibilities Duties & Responsibilities: Customer Service Management: Oversee Customer Services, provided by a third party, ensuring all … offers via CRM for diverse customer segments, ensuring relevance and efficacy. Cross-functional Collaboration: Engage in close collaboration with commercial, product, operations, and customer service teams to synchronize retention efforts with broader business objectives, ensuring a seamless customer experience across all touchpoints. Feedback Collection and Action: Collect feedback from … channels such as surveys, reviews, and social media, leveraging insights to drive continuous enhancement in products, services, and processes. Churn Prevention and Reactivation Campaign Management: Spearhead the strategy and monitoring of retention campaigns across multiple channels, including email, in-app notifications, and social media, to actively engage customers and more »

to-market services available to the market today, integrating sophisticated software, trading and structuring and optimizing exposures all the way from long term risk management down to physical trading seconds before delivery. In Centrica Energy we have a diversified portfolio of energy assets under management, and we represent … sets up for further growth, we are looking for an Infrastructure Operations Analyst to join our Infrastructure team and be responsible for operational improvements, service oversight & change and infrastructure stability. You will work closely on delivering projects, changes, stability and resilience on a proactive basis. You'll also work … of Centrica Energy. Centrica Energy Infra are currently in the planning stages of a transformational program of change involving Active Directory migrations, Support and Service reworking, and Global operational realignment with satellite offices. The successful candidate will be asked to help plan and implement this change as well as more »

1. Working closely with key stakeholders, develop a vision for the continued development of IT Services and the Print Room, and provide leadership and management to the teams managed to realise the vision. 2. Ensure that an efficient and effective digital infrastructure is provided, meeting the operational requirements of … culture within the team and College, ensuring this develops the Colleges Information, Communications and Print systems in a responsive way. 4. Provide a responsive service to a range of users, including students, staff (curriculum and support), governors and visitors. 5. Champion a customer focused service approach. PRINCIPAL RESPONSIBILITIES … A. Leadership and Management 1. To develop a vision and strategy, and build the capacity of the team to realise this. 2. To provide practical leadership on all aspects of the strategic management of cross-college digital infrastructure and resources, and establishing the technical architectures that are required more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »

and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. … of the practice, including establishing priorities and work assignments. Tracking compliance to policies and procedures and resolving/escalating any compliance issues. Facilitating Configuration Management audits. Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition. Engaging with strategic projects to … ensure Configuration Management can deliver required CMS functionality within project timeframes. Reviewing and approving all changes to the CMS infrastructure where applicable. Regularly review discovery output to ensure data accuracy and completeness in the CMDB. Mentoring the organisation on Configuration Management services, concepts, policies and procedures. Providing and more »

more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. The role: The Business Service Management (BSM) group within Operations Planning is the capability which defines and supports consistent and standardised E2E Operations across key business services in … appropriate governance and support the implementation of priority change to meet strategy. Responsibilities: Responsible for the initiation and execution of deliverables to align the service to BSM standards and improve its BSM maturity to reach target-state. Responsible for production and maintenance of E2E service Mapping including identification … of dependencies including Technology, Data, People or Third-Parties. Responsible for the creation and coordination of the service working group Responsible for the production and maintenance of the service dashboard and the development and maintenance of Key Performance, Risk and Control indicators (KPIs and KRIs) to illustrate service more »

SaaS Product Manager needed by leading provider of Customer Service Management Software. Our client is a Series A scale-up currently searching for a Product Manager software is used across a range of business sectors to help improve customer service and all-round service management … that users love. Roll out product trials and product launches. The Product Manager must have: A track record delivering great SaaS products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, Workforce Management, Contact more »

SaaS Product Owner needed by leading provider of Customer Service Management Software. Our client is a Series A scale-up currently searching for a Product Owner whose software is used across a range of business sectors to help improve customer service and all-round service management … products that users love. Create new product features and functions. The Product Owner must have: A track record delivering great B2B products. Excellent stakeholder management skills. Developed and validated new business cases. An autonomous/self-starter mentality. more »

SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading the right projects to drive improvements to … those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning the trust of our clients through proactive more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from … and network device configuration/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional … Polycom devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

IT Service Desk Manager Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure … excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support … and technical knowledge and experience in Implementing support call resolution and completing known fix/workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience more »

as we continue to scale our business together. Job Description: We are seeking a motivated and detail-oriented Delivery Consultant to join our IT Service Management division. The ideal candidate will have a passion for recruitment and a strong understanding of the ITSM/technology market. As a … Delivery Consultant, you will play a crucial role in sourcing, engaging, and placing top IT Service Management professionals with our clients. Key Responsibilities: Candidate Sourcing: Identify and attract high-quality candidates through various channels, including job boards, social media, networking, and referrals. Screening and Assessment: Conduct thorough interviews … and assessments to evaluate candidates' skills, experience, and cultural fit for specific roles. Relationship Management: Build and maintain strong relationships with candidates and clients, ensuring a deep understanding of their needs and expectations. Market Expertise: Stay up-to-date with the latest trends and developments in the IT Service more »

Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … internal customer engagement and feedback, driving CSIP activities. Responsible for collating and reporting architectural RAID items related to assigned project items. Supporting the ongoing management of Major Change and ODA policies designed to underpin our customer needs and drive our suppliers' behaviours Working collaboratively with wider Operational teams, support … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics more »

IT Support Analyst | Digital Wealth Management | London, Hybrid | £35k + Bonus, Benefits ❗Note: This role does not provide Visa sponsorship❗ 💡Recognised as one of the best places to work by Great Place to Work UK, our client, a Digital Wealth Management house requires an IT Support Analyst to … focus is on the personal relationship they develop with customers, underpinned by multi-channel customer reach and global investment expertise via a digital Investment Management platform. Entirely in the cloud, taking advantage of powerful commoditised offerings, the firm are building a bespoke cloud-native solution. Backed by one of … the largest names in the Asset Management space, this FinTech was created 5 years ago, and, whilst having the stability and backing of a major firm, now build their own technology! As the public face of the IT Department, the Service Centre provides essential support to the business more »

IT Support Analyst | Digital Wealth Management | London, Hybrid | £35k + Bonus, Benefits ❗Note: This role does not provide Visa sponsorship❗ 💡Recognised as one of the best places to work by Great Place to Work UK, our client, a Digital Wealth Management house requires an IT Support Analyst to … focus is on the personal relationship they develop with customers, underpinned by multi-channel customer reach and global investment expertise via a digital Investment Management platform. Entirely in the cloud, taking advantage of powerful commoditised offerings, the firm are building a bespoke cloud-native solution. Backed by one of … the largest names in the Asset Management space, this FinTech was created 5 years ago, and, whilst having the stability and backing of a major firm, now build their own technology! As the public face of the IT Department, the Service Centre provides essential support to the business more »

working Our Healthcare client is looking for an IT Director to join them to work alongside C-level management. This pivotal role involves operational management, with overarching responsibility for the day-to-day running of the IT department, which comprises direct reports on the Senior Management Team (SMT … and approximately 90-100 dedicated professionals. The key focus of this role is to identify and improve processes, drive improvements, and ensure seamless IT service management. As the IT Director your key responsibilities will include; Operational Management: Oversee the daily operations of the IT department, ensuring efficiency and … effectiveness in all areas. Leadership: acting as a management consultant to the SMT, providing guidance and support to a department of around 100 staff members. Process Improvement: Identify areas of improvement within the department, develop and implement strategies to enhance processes and drive efficiency. Support to Exec management more »

Senior Manager - Customer Care - AeroTech - Aviation Industry - Heathrow, London Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment. Collaborate with the Director of … Care Sales Manager to implement customer care strategies for the EMEA region. Essential Duties and Responsibilities: Leadership: Lead EMEA customer care teams in field service, spare parts, and rebuilds across three sales offices. Customer Satisfaction: Ensure teams meet and exceed customer expectations. Support Plans: Develop and execute GSE product … Customer Care products and services, coordinating with Regional Sales teams. Specialty Kits: Collaborate to develop and market specialty kits. Customization: Create customized parts and service programs with customers. Training: Train EMEA customer care personnel on products and services. Budgeting: Manage annual budgets for field service, spare parts, and more »

of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in … options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/service management experience OTHER SKILLS Strong stakeholder management skills Attention to detail in analysing large data sets Excellent interpersonal skills more »

role in driving all regulatory compliance providing SME services to the business. The role reports in to the CTO, and requires senior level stakeholder management across the business, and with external regulatory bodies and third-party suppliers. The key focus of the role is taking an ownership of the … SOX implementation, but will also include elements of business resilience, service management and strategic planning with SMEs in these areas reporting in to this person. Key deliverables will include: • Support the evolution of controls to a SOX based framework - this is a crucial element of the role. You … and the Head of Technology Risk Managing technology deliverables within a heavily regulated environment • Managing stakeholders across COO, CRO, Operational Risk, Audit and Compliance. • Management of the Business Resilience team, ensuring that the organisations Business Continuity, Operational Resilience and DORA obligations are met. • Delivering against Supplier Management frameworks more »

Our client, (the Spotlight Sports Group) is looking for a friendly, engaging entry-level Service Desk Support Engineer to provide professional and proactive service in their busy London office. You’ll be joining their onsite IT service desk team and supporting colleagues with end-user support for … lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the more »

Our client, (the Spotlight Sports Group) is looking for a friendly, engaging entry-level Service Desk Support Engineer to provide professional and proactive service in their busy London office. You’ll be joining their onsite IT service desk team and supporting colleagues with end-user support for … lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the more »

leading financial services organisation based in London are looking to hire an IT Change & Configuration Analyst on a permanent basis. This is join a Service Delivery team who are responsible for the implementation of new services into their IT environments and maintain their CMD. Key Responsibilities Lead in the … CAB Workbench within ServiceNow Act as Change Manager in CAB or E-CABs when called upon. Contribute to the maintenance of a comprehensive configuration management database (CMDB)by updating and verifying configuration data. Identify and engage with customers and other stakeholders to collate service information. Participate in regular … audits to ensure the accuracy and completeness of configuration information. Skills/Experience required 2+ years within a Service/Change Configuration role within Financial Services sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge more »

leading financial services organisation based in London are looking to hire an IT Change & Configuration Analyst on a permanent basis. This is join a Service Delivery team who are responsible for the implementation of new services into their IT environments and maintain their CMD. Key Responsibilities Lead in the … CAB Workbench within ServiceNow Act as Change Manager in CAB or E-CABs when called upon. Contribute to the maintenance of a comprehensive configuration management database (CMDB)by updating and verifying configuration data. Identify and engage with customers and other stakeholders to collate service information. Participate in regular … audits to ensure the accuracy and completeness of configuration information. Skills/Experience required 2+ years within a Service/Change Configuration role within Financial Services sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge more »

Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. What you … tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management more »