1 to 25 of 108 Permanent Service Management Jobs in London

Job summary The Asset, Quality and Contracts Manager falls within the Digital Services Service Management department within Digital Services which follows the ITIL standard of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service and … for customers. They must offer a "can do", proactive approach to service delivery and ultimately delivering for the service needs. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career more »

Service Transition Manager We are hiring for a Service Transition Manager. The charity is an international movement, an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of … Jesus Christ and meet human needs in his name without discrimination. Position: VAC0062 Service Transition Manager Hours: Full-time, 35 hours per week Location: London Salary: £61,753.85 pa plus travel to work allowance up to £3700 pa Contract: Permanent Benefits: Contributory Pension Scheme; Generous Travel to work Allowance … of ITIL processes and associated procedures for the transitioning of new and modified services into live operations managed by IHQ-IT. The role involves: Service Transition Change Management Problem Management Asset and Configuration Management Service Continuity Management Continual Service Improvement Service Reporting more »

empowers businesses? Do you thrive in high-stakes sales environments, crafting winning solutions for complex challenges? If so, this role as VP Sales E2E Service Management at our industry-leading ESM organization is your chance to make a real impact. Be the Hero of Service Transformation Deals … Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. Craft compelling proposals that position us as the clear choice for driving efficiency and customer satisfaction. Close Big Deals: Become the trusted advisor within the sales team. Expertly … Knowledge: Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the service management domain. You possess a deep understanding of enterprise service management (ESM) best practices (ITIL, ITSM) and how they translate to more »

Director of IT Service Operations Industry: Insurance Role Type : Permanent Salary : £120,000 - £130,000 Per Annum + bonus Location : London Hybrid Working : 2 days in London per Week A Director of IT Service Operations is required for a major Lloyd's and Specialty insurance firm based in … will be a global role having responsibility for the way in which technology services are delivered within the organisation. You will be responsible for service management teams in both the UK and in the US. The organisation has a prestigious reputation as one of the worlds premier specialty … forefront of the business with the aim of evolving the IT capabilities. You will join as a director, with significant scope to develop a service management roadmap and build a service management team globally to improve the problem, change and incident management of the business. more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … team either on physical or on the converged VxBlock platform and the virtual platform hosted by the trust. Where required provide guidance for continued service improvements. The role is centred around you to be a subject matter expert in the compute technologies hosted by the trust reporting and escalating … Hospital and Royal Free Hospital plus numerous satellite sites. The team manages three Datacentres which host more than 700 virtual servers, secure storage, backup service, and use the latest replication and security technologies. The trust also has both private and public cloud-based storage and compute facilities. Post holder more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … team either on physical or on the converged VxBlock platform and the virtual platform hosted by the trust. Where required provide guidance for continued service improvements. The role is centred around you to be a subject matter expert in the compute technologies hosted by the trust reporting and escalating … Hospital and Royal Free Hospital plus numerous satellite sites. The team manages three Datacentres which host more than 700 virtual servers, secure storage, backup service, and use the latest replication and security technologies. The trust also has both private and public cloud-based storage and compute facilities. Post holder more »

Service Design Specialist (ITIL) London/Hybrid (2 Days onsite) 9 Months initial contract ASAP Start £550-600 (Inside IR35) Service Design Specialist is required to join a leading Utilities client to deliver an Enterprise service transition initiative. The ideal candidate will possess extensive expertise in service design and transition projects, ITIL processes, Agile methodologies, and ServiceNow implementation. This role requires a highly skilled professional with strong project management capabilities and the ability to manage complex service delivery environments. Key Responsibilities for the Service Design Specialist (ITIL) includes: Service Design and Transition … Manage service design and transition projects, including creating comprehensive service design packs, service transition plans, and operational readiness criteria. Ensure alignment with ITIL processes, including service strategy, service design, service transition, service operation, and continual service improvement. Oversee governance processes such as more »

as we continue to scale our business together. Job Description: We are seeking a motivated and detail-oriented Delivery Consultant to join our IT Service Management division. The ideal candidate will have a passion for recruitment and a strong understanding of the ITSM/technology market. As a … Delivery Consultant, you will play a crucial role in sourcing, engaging, and placing top IT Service Management professionals with our clients. Key Responsibilities: Candidate Sourcing: Identify and attract high-quality candidates through various channels, including job boards, social media, networking, and referrals. Screening and Assessment: Conduct thorough interviews … and assessments to evaluate candidates' skills, experience, and cultural fit for specific roles. Relationship Management: Build and maintain strong relationships with candidates and clients, ensuring a deep understanding of their needs and expectations. Market Expertise: Stay up-to-date with the latest trends and developments in the IT Service more »

Role, Purpose, and Scope The SPM Manager provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided by the provider. The SPM is accountable for developing and executing a service strategy that will provide outstanding client experience and … create a long-term, strategic and mutually beneficial relationship between the Customer and Client. This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The SPM also has responsibility for Service Relationship Management (SRM), developing and … from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the SPM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CONTRACT: 12 month FTC (possibility of extension) CLEARANCE: Must be a UK Citizen OR have been in the UK for … years Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfilment, and support for end users. Your expertise will … be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfilment, and support for more »

IT Change Analyst - Permanent - London/Hybrid - £50,000 per annum Assist with all IT change management activity Facilitating and chairing the weekly Change Advisory Board (CAB) Checking RFCs for correctness and completeness Encouraging compliance with the change management process and policies. Aligning to ITIL v4 framework, the … role should also be continually reviewing change management practises to spot and recommend areas of service improvement. Also provide administrative support for release management as required. Industry recognised technical qualifications or degree educated. ITIL Foundation v3 or v4 will be advantageous. Previous exposure to ITIL change management service management and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy – particularly MS Office, Service Management tools IT Change Analyst - Permanent - London/ more »

Service Architect (SC Eligible) PLEASE NOTE: We are looking for somebody who is free to start Immediately Position Overview We are seeking a highly skilled and experienced Service Architect to join our team. The ideal candidate will have a deep understanding of service-oriented architecture (SOA), cloud … services, and IT service management (ITSM). As a Service Architect, you will be responsible for designing, implementing, and managing our service architecture to ensure it meets the business needs and aligns with industry best practices. Key Responsibilities Design and Development: Develop and design service architectures, including SOA, microservices, and cloud services. Create high-level design artifacts, service models, and architectural blueprints. Ensure that the architecture is scalable, maintainable, and secure. Strategy and Planning: Define the service architecture strategy in alignment with business goals. Develop and maintain a roadmap for service more »

Service Asset and Configuration Manager My client, an insurance organisation, is looking for a permanent Service Asset and Configuration Manager to join them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident … identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. more »

Service Asset and Configuration Manager My client, an insurance organisation, is looking for a permanent Service Asset and Configuration Manager to join them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident … identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. more »

on site Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running … support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability. Chair and manage incident review … meetings, data governance reviews sessions and production reviews with key business stakeholders. Manage and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics are delivered to more »

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of Service Management best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for own learning and … implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow • Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio • Sharing of best practices and knowledge with colleagues • Where required perform demonstrations of work developed Package more »

Service Desk Manager - London £50,000 - £60,000 PA Service Desk Manager sought by a well-known and public-facing organisation with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations. As a public-facing, Critical National Infrastructure business the … Service Desk Manager is a crucial component in ensuring the effective management of the service desk which supports circa 1000 users across the country and a vast array of business systems. Responsibilities: Oversee the whole service desk process including service requests, incidents and problem tickets … co-ordinate urgent and complicated support issues and act as escalation point for all requests and incidents Manage Major Incidents and contribute to Problem Management reviews and process Help develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organisation and that more »

About UsWellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative … a centralized toolset. The program has 4 distinct focus areas in 2024:Replacement of IAG User Interface for requesting & approving access. Transforming Access Control Management Control Processes Migration from legacy IAG tools to new IAG Tools Establish compliance reporting to enable the business to remediate their own areas of … non compliance;The role of the Service Now User Interface Developer & Systems Integrator will include:Lead developer of the IAG User Interface in Service Now Catalogs visualized in Employee Service Centre. Be able to think like a Business End User not a technologist.Lead knowledge transfer from the more »

mentoring more junior engineers. The technology stack includes but is not limited to the following corporate hosting environments and platforms: AWS Infrastructure as a Service (IaaS) for Enterprise Azure Infrastructure as a Service (IaaS) for Enterprise Windows workloads SQL workloads Linux workloads Azure VMWare Solution (AVS) in Azure … corporate application hosting, on premise and in the public cloud. Main responsibilities Develop the Enterprise Platforms product set, including automation with IaC and configuration management tooling to drive efficiency and to solve problems related to infrastructure operations. Work with the Enterprise Platforms Manager and with third party service management teams to build a high performing, operational service for Enterprise Platforms. Work with Enterprise Platforms Product Manager and Group Technology Architects to develop the vision, strategy and roadmap for Enterprise Platforms, in line with ITV’s Public Cloud and Application Modernisation strategy; Support the successful delivery more »

from staff regarding IT issues and queries Resolve incidents based on 2nd/3rd line of support (including vendors) coordination Handling of end user service requests from reception until closure Escalate unresolved calls to the relevant Resolver Group Take ownership of user Incidents and follow up the status of … Incidents on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Provide stats for the weekly Service Desk report on call trends and quality Publishing … information To arrange for external technical support where Incidents cannot be resolved in house Maintaining an Asset Database and track changes Support the Problem Management process by providing input for problem tickets, based on occurred incidents. Supports the Configuration Management process by updating CMDB based on incidents. Report more »

a passionate Desktop Support Engineer based in Central London to join our dynamic team. This role involves providing top-notch customer support, maintaining high service standards, and ensuring the smooth operation of IT services for some of our most important clients. Responsibilities: Maintain high customer satisfaction (CSAT score of … 8+). Ensure timely processing of user requests. Act as a technical escalation point for the service desk. Log and manage tickets efficiently, adhering to Incident Management processes. Keep the Knowledge Base updated and reduce ticket numbers through proactive solutions. Conduct weekly ticket reviews and monthly service … maintain licensing, certificates, patching, and vulnerability management. Handle security incidents and ensure the confidentiality, integrity, and availability of IT assets. Become proficient in IT Service Management functions with ConnectWise. Required Skills: Experience with IT Service Management platforms, preferably ConnectWise. Excellent attention to detail and organizational skills. more »

a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures … or improvements where required Assist GOC members assigned to IT related projects (medium/high profile) under the supervision of the Global Operations Centre Management Build and maintain relationships with key support teams and assignment groups within CHAMP Grow personal understanding of CHAMP’s portfolio of Products, GOC policies more »

Role: Service Design and Transition Manager Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for somebody that … comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background If this role sounds of interest and you would like to know more do not hesitate to contact me on elias.ofosu@sandersonplc.com or click apply more »

Role: Service Design and Transition Lead Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for somebody that … comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background Team leadership experience If this role sounds of interest and you would like to know more do not hesitate to contact me on or click apply more »