76 to 100 of 109 Permanent Service Management Jobs in London

User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to … service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards – ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and more »

global presence, their footprint spans across London, Bermuda, and Australia. As part of the wider operations team, you will be responsible for managing the service delivered to staff across these locations. ***Whilst insurance sector experience is preferred, experience from other financial services will be considered*** You'll be a … development of platform health and the implementation of effective disaster recovery Proactively keep up to date with industry trends and suggest improvements Managing vulnerability management, confirming all infrastructure items are up to date with all necessary software patches and updates. Service Management responsibilities: Lead proactively resolving all … infrastructure related service incidents Assist in guidance on the best way to make use the company's infrastructure whilst providing regular feedback Leading and managing the infrastructure team in the delivery of documentations regarding infrastructure changes Log all infrastructure related issues and update service desk tickets frequently Experience more »

Experience working as a Service Transition Manager ITIL Certification and ITIL Service Transition-certified (Nice to Have) Experience in Service Management concepts and ability to apply these in a Service Transition context more »

Definition The IT Enterprise Architecture (EA) function is responsible for aligning the Group’s technology strategy with the overall business strategy via its three service pillars: reviewing and governing the solution architecture for all change deliveries, ensuring integrity of the solution architecture and key design decisions in line with … technical suitability, Group standards, policies and principles, defining solutions (where required) and providing architecture guidance and architecture management services for change planning & delivery with the objective of ensuring alignment to Group’s strategic objectives, compliance to Group policies and conformance to Group standards. reviewing, introducing, and maintaining principles and … take ownership for: Development, maintenance, and communication of key Enterprise Architecture artefacts to relevant stakeholders including EA policies, standards, process/procedures and templates. Management of key Group Enterprise Architecture assets in the Group EA management tool/repository e.g. application and technology catalogues and roadmap and capability more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from … and network device configuration/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional … Polycom devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

for you. With IT and digital strategy at the forefront of your mind, youll have a view on operating models, technology transformation & improvement of service management processes. Experience 4+ years experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »

you. With IT and digital strategy at the forefront of your mind, you'll have a view on operating models, technology transformation & improvement of service management processes. Experience 4+ years' experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »

Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical … and call the right support teams when the issue cannot be directly resolved. o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim to have first class resilience, reliability and stability of the service. o Review/assess … monitoring and alerting implementations, with the tribe SMEs, to ensure the operational state of the service is visible at all times. o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews). o Work with the tribes to coordinate and lead Service more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

the Head of Technology Risk on the SOX 404 controls but will also encompass information security (ISO27001 standards) and will work closely with the service management and business continuity teams. Key accountabilities include: Facilitating and improving the Technology Risk Management process. Ensuring Technology controls are appropriate, facilitating … reporting on Compliance to relevant internal stakeholders Supporting the development and embedding of underpinning process and procedure documentation, including assisting service/business/process owners with compliance to new policies and operationalising new working practices and procedures. Monitor and report on the performance of these processes across the … Technology services and stakeholders. Key Skills needed: 2+ years experience in a technology risk role Experience of SOX 404 controls. Experience of IT risk management within a regulated environment Understanding of regulatory frameworks e.g ISO27001, ISO31000. Any ISO27001 certifications highly desirable Good communication and stakeholder management skills Role more »

DellEMC and MS File Servers Support new client onboarding activities from the project stage into business as usual. Support the implementation, configuration and ongoing management of the monitoring solution. Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify … maintain updated records. Help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications. Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records. Support ongoing version releases, including testing and deployments. Collaborate with other … internal or external) Experience with Nutanix is preferable Experience with hardware installation, racking and stacking. ITIL Training & Certification would be preferable Experience in using Service Management ticketing systems. Good analysis, troubleshooting and fault-finding skills. Good technical aptitude to understand, use, and learn new technologies or processes. Demonstrates more »

the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. Reporting to the Restaurant Network Product Director … hardware installations at McDonald’s corporate sites. Ensure change approval process is fully adhered to by Change Approval Board participation. Work closely with Managed Service Providers to develop and support project implementations, providing guidance and sign off technical project deliverables. Provide support for incidents that are escalated to the … relevant platforms with enhancements, innovation and performance improvements aligned to business outcomes Skills and Experience: Strong experience in overall Infrastructure and Operations including (Network, Service Management, Engineering). Automation tools and platforms, Ansible preferred. Observability and monitoring tools: SolarWinds, Live Action, etc. Experience working inan Agile environment Dev more »

Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing … Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with more »

key design decisions across all change initiatives in accordance with technical suitability, group standards, policies, and principles. Defining solutions and providing architecture guidance and management services to ensure alignment with strategic objectives, policy compliance, and adherence to standards. Establishing and maintaining design governance principles and standards to meet evolving … disseminating key enterprise architecture artifacts to relevant stakeholders, including policies, standards, processes, and templates. Managing critical group enterprise architecture assets within the group EA management tool/repository, such as application and technology catalogs, roadmaps, and capability models. Facilitating group architecture governance forums, including developing decision-making frameworks, scheduling … knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, IT service management frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP more »

an outstanding understanding of their chosen line of business, an unrivalled track record and a solid balance sheet. Their expertise in the evaluation and management of risk is unparalleled within the industry. They are amid an IT transformation and shifting towards a Product-centric operating model whilst increasing the … maturity of the IT Service Management capabilities. This new role will be a crucial part of the team, facilitating positive change to the organisation, managing their data centre and developing their cloud capabilities based on industry best practices. Job Description: The Cloud Platform Engineer is critical in my … their on-premise facility (VMware). Working closely with development teams to implement new pipelines and provide functionality, services and systems. Incorporating a cost management mindset with resiliency and optimization front of mind. Automation for on-premise and in the cloud using Terraform, AzureDevOps and PowerShell. Working with Agile more »

their journey with our brand, we encourage you to apply. Additionally, you'll oversee the Content and Community Manager, as well as the Customer Service Executive, as part of your leadership responsibilities Duties & Responsibilities: Customer Service Management: Oversee Customer Services, provided by a third party, ensuring all … offers via CRM for diverse customer segments, ensuring relevance and efficacy. Cross-functional Collaboration: Engage in close collaboration with commercial, product, operations, and customer service teams to synchronize retention efforts with broader business objectives, ensuring a seamless customer experience across all touchpoints. Feedback Collection and Action: Collect feedback from … channels such as surveys, reviews, and social media, leveraging insights to drive continuous enhancement in products, services, and processes. Churn Prevention and Reactivation Campaign Management: Spearhead the strategy and monitoring of retention campaigns across multiple channels, including email, in-app notifications, and social media, to actively engage customers and more »

out successfully (including updating SOPs, training, overseeing updated tasks etc.). This role therefore has both a quality control element and a relationship and service management element ensuring stakeholders are kept informed and processes are continuously improved. This role reports to Reinsurance Underwriting Services Manager and would be … best suited to someone with strong (remote) management experience within the (re)/insurance industry and excellent organisational, analytical and communication skills. Key Responsibilities: Managing the business process outsourced offshore team (currently 13 staff) Understand all offshore processes and become referral contact for queries Create and maintain process flowcharts … ensure SOPs and processes are understood) Put controls in place and review work carried out to ensure data is entered accurately and timely Oversee management within the offshore team regarding appropriate work coverage/no key person dependency/cross-skill trained Set and review KPIs to ensure we more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

departments to align infrastructure initiatives with business goals and priorities. Monitor infrastructure performance and capacity, and proactively address any issues or bottlenecks. Manage vulnerability management What we’re looking for: Proven experience leading Infrastructure Teams Strong technical skills across a broad range of IT disciplines, including network administration, system … architecture, cybersecurity, and cloud computing. Experience delivering on a migration to Azure cloud Experience with ITIL or other IT service management frameworks is highly desirable. Knowledge of Microsoft Windows server and desktop operating systems PowerShell scripting, process automation using terraform. A good understanding of networking principles as applied more »

delivering internal learning sessions. Requirements: - Proven experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. - Deep understanding in ServiceNow Customer Service Management development, configuration, and integration - Legal right to work in the UK -ServiceNow Certifications (ITSM or CSM) or highly desirable. -Previously worked in more »

is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, ITBM, GRC, and SecOps. Working within an industry leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required more »

Analyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and analytical skills, coupled with a familiarity with project more »

Confluence. Upgrade expertise: Proven track record of successfully upgrading Data Centre configurations and building resilient infrastructure. In-depth knowledge: Deep understanding of Jira, Jira Service Management, and Confluence, including workflows, permissions, and notification schemes. Problem-solving prowess: Ability to analyse complex technical issues and develop effective solutions. Automation more »