1 to 25 of 38 Permanent Service Manager Jobs in London

Service Delivery Manager ITMS Are you a proactive, client-focused IT professional with a strong background in service delivery? We are recruiting for an experienced Service Delivery Manager to lead IT support operations and ensure exceptional service performance for a busy, multi … site IT environment. This is a high-impact role where youll be responsible for overseeing the quality of service delivered to a core group of key business customers, leading both local and offshore teams, and driving performance against service KPIs. The Role Youll take charge of managing IT … service delivery end-to-end from 1st and 2nd line support to incident resolution and client reporting. Youll be the go-to escalation point for service issues, deliver monthly service reports to clients, and help identify opportunities to improve and expand services. Key Responsibilities Ensure high-quality More ❯

Platform Service Manager Permanent London Salary circa £40 ,000 Sterling Williams are working alongside a great Asset Management firm who are seeking a Platform Service Manager to join the team to provide office based front line telephone servicing and support to their platform clients. … direct telephone and email contact with financial planners, paraplanners and wealth managers (intermediaries). The role is about developing strong relationships built on outstanding service for all and any queries that our clients and their client dealings with the platform. The role holder will work closely with the Regional … Platform Relationship Managers and Operations team to provide excellent customer service to our intermediary practices. Responsibilities of the position: Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate Ensuring all calls are answered in a timely manner and dealt with More ❯

Service Delivery Manager Managed Services Location: London (Hybrid) 2 days a week in our clients London office in Marylebone area and occasional presence in our Reading office. The Service Delivery Manager plays a pivotal role in managing and enhancing the delivery of IT services … to clients within Ultima. The SDM ensures service levels are consistently met, client satisfaction remains high, and operational efficiency is maintained. The role acts as the main point of contact for client escalations, service reviews, and continuous improvement initiatives. SDM’s are assigned a portfolio of customer accounts … and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES: Client Relationship Management Serve as the primary point of More ❯

Platform Service Manager Permanent London Salary circa £40 ,000 Sterling Williams are working alongside a great Asset Management firm who are seeking a Platform Service Manager to join the team to provide office based front line telephone servicing and support to their platform clients More ❯

Service Delivery Manager Location: Hybrid (3 days on-site, remainder remote) Salary: Up to £55,000 per annum + benefits Type: Permanent Are you ready to lead from the front, inspire a team, and shape the future of IT service delivery? We're working with a … highly respected organisation to find a talented Service Delivery Manager who can bring energy, vision, and structure to a fast-paced IT function. This is a unique opportunity to play a pivotal role in the performance, quality, and continuous improvement of IT services used by thousands across … the business. What you'll be doing: As Service Delivery Manager , you'll lead a high-performing team responsible for 1st and 2nd line IT support, ensuring services are delivered to agreed SLAs and KPIs . Alongside this, you'll take ownership of the ServiceNow platform , driving More ❯

Service Delivery Manager Location: Hybrid (3 days on-site, remainder remote) Salary: Up to £55,000 per annum + benefits Type: Permanent Are you ready to lead from the front, inspire a team, and shape the future of IT service delivery? We're working with a … highly respected organisation to find a talented Service Delivery Manager who can bring energy, vision, and structure to a fast-paced IT function. This is a unique opportunity to play a pivotal role in the performance, quality, and continuous improvement of IT services used by thousands across … the business. What you'll be doing: As Service Delivery Manager, you'll lead a high-performing team responsible for 1st and 2nd line IT support, ensuring services are delivered to agreed SLAs and KPIs. Alongside this, you'll take ownership of the ServiceNow platform, driving its More ❯

Technical Service Delivery Manager - AWS The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues … shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Role Summary: We are seeking an experienced Technical Service Delivery Manager with strong knowledge of AWS Cloud to manage the successful delivery of IT services, ensuring customer satisfaction, operational excellence, and … will work closely with cross-functional teams including infrastructure, cloud operations, DevOps, and third-party vendors. Key Responsibilities: Own and manage end-to-end service delivery for AWS-based and hybrid cloud solutions. Ensure SLAs, KPIs, and OLAs are met across services and platforms. Act as the primary escalation More ❯

Print Service Manager Central London - on site Competitive rate inside IR35 6 months initially (likely extension) A global IT managed service provider is looking for a highly organized and proactive Print Service Manager to lead their end client’s International & Print Service … risk mitigation efforts for audits, compliance, outsourcing, and ESO reviews. Provide operational support for international print services, resolving escalations in a timely manner. Handle service requests for printer relocations, updates, remediations, and coordinate with real estate teams. Maintain accurate asset management records for all printers throughout their lifecycle. Develop … dashboards and reporting tools to track print usage and service performance. Drive the transition out of legacy platforms such as Paragon, engaging with application owners to ensure a smooth shift. Design and execute a migration strategy for RedTitan to a cloud-based environment. Key Skills and Experience: Proven experience More ❯

Technical Service Delivery Manager - AWS The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues … shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Role Summary: We are seeking an experienced Technical Service Delivery Manager with strong knowledge of AWS Cloud to manage the successful delivery of IT services, ensuring customer satisfaction, operational excellence, and … will work closely with cross-functional teams including infrastructure, cloud operations, DevOps, and third-party vendors. Key Responsibilities: Own and manage end-to-end service delivery for AWS-based and hybrid cloud solutions. Ensure SLAs, KPIs, and OLAs are met across services and platforms. Act as the primary escalation More ❯

Print Service Manager Central London - on site Competitive rate inside IR35 6 months initially (likely extension) A global IT managed service provider is looking for a highly organized and proactive Print Service Manager to lead their end client’s International & Print Service … risk mitigation efforts for audits, compliance, outsourcing, and ESO reviews. Provide operational support for international print services, resolving escalations in a timely manner. Handle service requests for printer relocations, updates, remediations, and coordinate with real estate teams. Maintain accurate asset management records for all printers throughout their lifecycle. Develop … dashboards and reporting tools to track print usage and service performance. Drive the transition out of legacy platforms such as Paragon, engaging with application owners to ensure a smooth shift. Design and execute a migration strategy for RedTitan to a cloud-based environment. Key Skills and Experience: Proven experience More ❯

expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world … class experiences for both our people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service … obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements and influence supplier performance. This is a pivotal role in making sure our outsourced partners deliver the dependable, scalable technology our teams need More ❯

expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world … class experiences for both our people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service … obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements and influence supplier performance. This is a pivotal role in making sure our outsourced partners deliver the dependable, scalable technology our teams need More ❯

Service Manager - Homeless Prevention Department My client is looking for an experienced and confident Homeless Team Leader to join their exciting new Homeless Transformation Project. The successful applicant will have experience directly managing a team of Homeless Caseworkers within a busy environment. The Team Leader must have … experience in developing and implementing effective commissioning plans to reduce levels of homelessness under the Homeless Reduction Act 2017 Coordinate the day to day service of providing housing options and preventing homelessness. Ratification and quality checking of case management and decision letters issued. To cover front line manager … range of partners, including senior managers. Assist in developing partnership working to enable a holistic No Wrong Door (NWD) approach of the Housing Options Service If you have recent experience this apply to... More ❯

Service Transition Manager – Bath (Hybrid) – £67,000 + Benefits If you've led Service Transition workstreams across complex environments and enjoy shaping what "ready for BAU" really looks like, this one's for you. A global organisation is embarking on a large-scale change programme and … needs someone who can take ownership of all things Early Life Support and Service Transition. You'll be working closely with delivery partners and internal teams to make sure new services land smoothly, support teams are equipped, and the business gets what it needs without disruption. This isn't … planning ahead, building structure, and making sure there's a clear and confident path from project to operations. What you'll be doing: Leading Service Transition planning across a major business-wide programme. Defining entry/exit criteria and making sure they're met. Ensuring support teams are trained More ❯

Service Delivery Manager Maintenance Engineering Location: London (Hybrid Working) Type: Permanent | Full-Time Salary: £54,172 £63,752 per annum The Opportunity Are you an experienced facilities or maintenance professional with a passion for service excellence, innovation, and leadership? An exciting opportunity has arisen for a … Service Delivery Manager to join a leading estate operations team responsible for a significant and complex property portfolio in the heart of London. This pivotal role ensures the smooth and effective delivery of maintenance services, leading performance-driven strategies across helpdesk operations, service provider coordination, and … internal communications. Key Responsibilities Manage and coordinate reporting systems and business data to support efficient service delivery across Maintenance Operations. Act as the central point for internal and external communications, ensuring consistency and clarity of messaging. Maximise the effectiveness of service providers through structured coordination and performance monitoring. More ❯

Job Description Job Title: HR Shared Service Manager Location: Uxbridge Work Schedule: Hybrid Role Overview: We are looking for detail oriented and forward thinking individual to join our People and Culture team as an HR Shared Service Manager. You will be responsible for the high-quality More ❯

Job Description Junior Service Manager (Electrical/Refrigeration) £37,000 - £47,000 + Full Product Training + Career Progression + 33 Days Holidays Office Based, Commutable from Yate, Winterbourne, Thornbury, Bradley Stoke, Stoke Gifford, Emersons Green, Chippenham, Calne, Corsham, Bath and surrounding areas Are you from an … into management where you will work closely with the Managing Director and receive fantastic mentorship, as you step into management running the office and service department all further scope of career progression and autonomy? This is a great opportunity where you play a vital role in the companies growth … management where you will work closely with the Managing Director and receive fantastic technical training, as you step into management running the office and service department all with further scope of career progression. The Role More ❯

Job Description We're looking for a Engineering Service Manager to lead and support a high performing field-based engineering team for a globally respected brand known for quality, innovation, and customer commitment. This is a key role in delivering operational excellence, driving team performance, and ensuring … customers receive a world-class service across industrial and municipal cleaning equipment The Role of E... ZIPC1_UKTJ ... More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber Essentials … compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven … a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs, KPIs, and producing regular service More ❯

Technology Services Manager, 6 months contract, £500-600 per day, London (Hybrid) The Role Our customer a leading Law Firm are hiring for a Service Manager. This role is central to the delivery of Tech support and knowledge of core business applications and business processes across the … in the midst of a transformation to a continuous cloud based operation allowing for Anywhere, Anytime, AnyDevice activity across the firm. The Tech Services Manager will play a pivotal role in achieving this vision. Key Deliverables: • High customer satisfaction as measured by a NPS of 8+ ensuring the … customer comes first. • Ensure frictionless day to day operations within the Service Desk. Responsibilities: The Tech Services Manager position will involve the following areas of responsibility: • Oversee all incidents, requests and problems. • Act as a hierarchical point of escalation; co-ordinating responses' to critical issues. • Oversee and More ❯

Technology Services Manager, 6 months contract, £500-600 per day, London (Hybrid) The Role Our customer a leading Law Firm are hiring for a Service Manager. This role is central to the delivery of Tech support and knowledge of core business applications and business processes across the … in the midst of a transformation to a continuous cloud based operation allowing for Anywhere, Anytime, AnyDevice activity across the firm. The Tech Services Manager will play a pivotal role in achieving this vision. Key Deliverables: • High customer satisfaction as measured by a NPS of 8+ ensuring the … customer comes first. • Ensure frictionless day to day operations within the Service Desk. Responsibilities: The Tech Services Manager position will involve the following areas of responsibility: • Oversee all incidents, requests and problems. • Act as a hierarchical point of escalation; co-ordinating responses' to critical issues. • Oversee and More ❯

Job Title: Technical Services Manager/Building Services Manager/M&E Manager/MEP Manager/Mechanical Project Manager/Mechanical Bias Location: London Job Type: Full-Time About Us: Our Client is a specialist commercial office fit-out … their customers resulting repeat business and a strong reputation within the industry. Job Description: They are looking for an experienced and proactive Technical Services Manager with a Mechanical Bias to oversee several commercial office fit-out projects at various stages which will include cut and carve and CAT More ❯

Responsibilities This new role has been established to support the growth and complexity of our business. This is a critical role to ensure our service levels and approaches are monitored and maintained; it will impact the success of relationships with clients, enhance our business through continuous review and improvement … years of Financial/Software Services industry background with financial market information systems preferred. Experience in Services/SaaS environment with a focus on Service Management Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce Experience in leading high performing technical teams and ability … and web services a plus. Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables. Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills. Qualifications Bachelor's Degree from a university or college in Business Management, Economics More ❯

and we have ambitious plans for additional growth in the future. As a consequence of this growth, we are seeking to appoint an IT Service Manager. A crucial role, responsible for supporting our Head of IT with all aspects of the IT infrastructure and a fantastic opportunity for an More ❯