1 to 25 of 42 DemandTrendPermanent Service Manager Jobs in London

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role More ❯

Auto Electrician, Service Manager (Off the tools) London, travel to sites £40,000 to £45,000 + Progression + Company Benefits Are you an Auto Electrician or similar looking to take the next steps in your career into a more managerial role. Do you want to join a business who value it's employees and offer good … and well know for their innovation and reliability, this business supplies to some of the UK's largest bus and coach companies. In this role, the successful Auto Electrician Service Manager would be responsible for overseeing and supporting field-based engineers working across customer sites providing real-time solutions to site issues and engineer queries. The ideal … Auto Electrician Service Manager would have a good working knowledge of Auto Electronics on coaches and buses or similar and be keen to work in a management position at in the twilight shift. The Role Oversee and support field-base engineers. Provide solutions to queries and be reactive where needed. Ensure all relevant Health and safety/ More ❯

Service Manager London, NW4 £52,000 Pension Parking This role is perfect for a committed Service Manager looking to take the next step in their career, you will be joining a successful local Company who are constantly growing so there will be excellent career opportunities. Some of your duties will include: Managing the Service … from clients, establishing their requirements and recommending solutions Inputting client project details onto the computer system and tracking progress through to successful delivery Liaising with external Contractors and arranging service delivery in the UK and overseas Maintaining computerised client database records and updating information held on a daily basis Managing client accounts and ensuring their operational requirements are met More ❯

Data Platform Service Manager London or Dorset — 2 days per week in office, flexible £70,000 A leading UK retailer are looking for a Data Platform Service Manager to take ownership of their modernised data environment and lead a team of analysts and support engineers. The Company Having recently completed a large-scale migration … be responsible for managing and mentoring a team of 6–7, covering BI Analysts, a Data Analyst and Support Engineers. This is a hands-on leadership role, balancing operational service management with shaping the future of the platform. Key responsibilities include: Managing SLAs, incident/problem management and supplier relationships Driving continuous service improvements, upgrades, patching and service … desirable) Several years in enterprise-level data environments with proven leadership and mentoring experience Comfortable managing SLAs, suppliers and FinOps processes Excellent stakeholder management and communication skills ITIL/service management exposure beneficial; retail background not required More ❯

Data Platform Service Manager London or Dorset — 2 days per week in office, flexible £70,000 A leading UK retailer are looking for a Data Platform Service Manager to take ownership of their modernised data environment and lead a team of analysts and support engineers. The Company Having recently completed a large-scale migration … be responsible for managing and mentoring a team of 6–7, covering BI Analysts, a Data Analyst and Support Engineers. This is a hands-on leadership role, balancing operational service management with shaping the future of the platform. Key responsibilities include: Managing SLAs, incident/problem management and supplier relationships Driving continuous service improvements, upgrades, patching and service … desirable) Several years in enterprise-level data environments with proven leadership and mentoring experience Comfortable managing SLAs, suppliers and FinOps processes Excellent stakeholder management and communication skills ITIL/service management exposure beneficial; retail background not required More ❯

Customer Service Manager London, NW2 £36,000 + Pension + Parking This is a fantastic opportunity for an experienced Customer Service Manager to work for a small, local Company and provide a superior level of service to a portfolio of clients based throughout the UK. Some of your duties will include: - Maintaining and More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. … Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers … in different regions. Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

Data Platform Service Manager London — 2 days per week in office, flexible £70,000 A leading UK retailer are looking for a Data Platform Service Manager to take ownership of their modernised data environment and lead a team of analysts and support engineers. The Company Having recently completed a large-scale migration from a … BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines, deployment processes, and DevOps practices Lead FinOps initiatives: monitor, manage, and optimise platform spend Ensure compliance … Deep hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

Data Platform Service Manager London — 2 days per week in office, flexible £70,000 A leading UK retailer are looking for a Data Platform Service Manager to take ownership of their modernised data environment and lead a team of analysts and support engineers. The Company Having recently completed a large-scale migration from a … BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines, deployment processes, and DevOps practices Lead FinOps initiatives: monitor, manage, and optimise platform spend Ensure compliance … Deep hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings … Service Manager to join our growing team. The successful candidate will be responsible for the day-to-day management of Building Management Systems (BMS) and Enterprise Networks delivery. The key focus of this role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance … Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support More ❯

Service Desk Manager - London, NW1 4SA The Role Do you have proven experience managing a high performing service desk/IT support team, with strong knowledge of Microsoft technologies? London Business School are thrilled to be recruiting for a Service Desk Manager to join Technology on a permanent basis. The Service Desk … Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. The role ensures the effective operation of IT support services, with a strong focus on customer service and continuous improvement. The postholder will … reports. Please note, this role requires on-site presence at our London Campus a minimum of 4 days per week. Main Responsibilities Recruit, mentor and develop a high-performing service desk team. Responsible for 1st and 2nd line support for all users, ensuring timely and effective resolution of incidents and service requests. Champion a customer-centric approach, ensuring More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London … Hybrid Working) You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree … and manage service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager More ❯

Service Design Manager - Permanent - £55k - £65k per annum Harvey Nash is working directly with a transportation client based in London with hybrid working pattern. The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime. The client offers a hybrid working … train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: We're looking for an ITIL Foundation certified Service Design Manager to lead the full service design lifecycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best practices … and experience with ISO standards (20000 & 27001). Proficient in service design principles, tools, and methodologies. Skilled in problem-solving, analysis, and managing multiple tasks efficiently. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills. Excellent customer service mindset and experience working with internal/external stakeholders and vendors. Strong communication skills-able to More ❯

Service Design Manager - Permanent - £55k - £65k per annum Harvey Nash is working directly with a transportation client based in London with hybrid working pattern. The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime. The client offers a hybrid working … train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: We're looking for an ITIL Foundation certified Service Design Manager to lead the full service design life cycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best … practices and experience with ISO standards (20000 & 27001). Proficient in service design principles, tools, and methodologies. Skilled in problem-solving, analysis, and managing multiple tasks efficiently. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills. Excellent customer service mindset and experience working with internal/external stakeholders and vendors. Strong communication skills-able More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our … and maintained. You'll also lead a team that proactively helps our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team, setting clear expectations whilst fostering a positive, proactive culture. You'll act as the bridge between the … website SLA's, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team behind it. Customer Support & Management: You'll be the go-to person for all digital support, maintenance and hosting escalations. You'll be the main point of More ❯

What is the role Act as the primary service management liaison between the client and internal teams. Manage and mentor a team of two junior first-line support agents , ensuring high-quality, responsive support and timely triage and resolution of support tickets as defined by customer SLAs, Lead incident, problem, and change management processes in line with ITIL best … practices. Oversee major incident management, coordinating internal and external stakeholder and leading After Action Review(AAR). Monitor and report on SLAs, KPIs, and service performance metrics and conduct regular Service Review Meetings with key client & internal business stakeholders. Collaborate with different teams (DevOps, SRE, Security, Data Engineering and Product teams ) to ensure service monitoring, reliability and … performance. Support Oncall for major incident . Act as point of escalation for major incidents Drive continuous service improvement (CSI) initiatives and root cause analysis (RCA). Maintain and evolve service documentation , including the service catalogue and support playbooks. Ensure compliance with data protection laws, externally required standards (e.g. ISO 27001, NHS Digital, NCSC standards) and internal More ❯

1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses-including neo-banks, travel companies, and payment service providers-1GLOBAL connects over 43 million devices globally. With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its … world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries. Position Overview We are seeking a highly capable and experienced Service Delivery Manager (SDM) to lead the onsite service delivery operations for a major financial services client. This role is pivotal in supporting onboarding, deployment, and in … life (BAU) activities across multiple regions. The SDM will act as a primary service representative throughout the contract lifecycle - responsible for coordinating service delivery, managing incidents, overseeing mobile device logistics, and delivering both onsite and remote end-user support. The ideal candidate will thrive in a dynamic environment and demonstrate a proactive, customer-first mindset. This position is More ❯

Service Desk Team Lead/Technical Support Manager Ready to lead a high-performing team on the front lines of cutting-edge technology? We're seeking a dynamic Service Desk Team Lead/Technical Support Manager with a passion for driving results and inspiring others where you'll mentor and develop a team of … technical experts, empowering them to deliver exceptional service to the company’s prestigious clients. If you thrive in a fast-paced environment, possess exceptional organisational and time-management skills, and have a proven track record of leading successful IT Helpdesk Teams, this is your chance to shine. Join an award-winning, entrepreneurial, independent IT firm in the heart of … Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead/Technical Support Manager with a company that design, deliver and manage solutions to meet their clients' strategic and IT needs across Cloud (mostly More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space More ❯

NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner. Job Title: Executive Service Manager Location: London, UK Overview Tightly engage with client, understand their business imperatives and orchestrate the execution of our services to meet the client's business needs. … proactively identifying opportunities for NCR to drive business outcomes that create value for our client. Technical/Business Knowledge In-depth knowledge of Hospitality industry Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction … see Appendix A) theory, design and architecture. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Intimate with project management leadership and resource tracking techniques. Knowledge of software and/or hardware development, testing, and implementation. In-depth knowledge of relevant More ❯

Service Desk Manager In this role, you will report directly to the IT Director and take full responsibility for leading, developing, and motivating a team of 1st, 2nd, and 3rd line engineers. You’ll set clear expectations, provide coaching and mentorship, and create a culture of accountability and continuous improvement. A key part of your remit will … be managing workloads, prioritising tasks effectively, and ensuring the team delivers an outstanding IT service across the organisation. You’ll play a central role in shaping and embedding ITIL-based processes, ensuring best practice is applied consistently and that service standards continue to improve. You’ll also take ownership of performance management—conducting regular reviews, setting objectives, and … Directory, networking protocol, Intune, MDM solutions and antivirus platforms. A strong working knowledge of ITIL processes is essential, ideally with proven experience embedding them successfully within a live IT service environment. More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and … range of contractors and suppliers to agreed KPIs, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirements Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space, primarily More ❯

Senior Client Services Manager - Critical Networks (1 Braham Street, London, United Kingdom) Job Req ID: 50168 Closing Date : 5th September 2025 Function: Managed Service Location: London, able to commute into London 3 times per week with frequent travel to various customer sites across London Clearance: Must be eligible to pass both SC and NPPV3 specific Police Force … clearances. Why this job matters As our Senior Client Services Manager you’ll sit in Business UK – Service function, within our Managed Service team. The role will be based out of London with frequent travel to various customer locations in London therefore you’ll need to be in a commutable distance. Ideally we’ll see you … already acting and/or experienced in a C level/Senior Manager role. You’ll be the gatekeeper of multiple managed service contracts servicing a major Police client whereby you’ll be accountable for the end to end Service and Delivery of the entire contract agreement. Service delivery experience for critical national infrastructure is More ❯

services are reliable, efficient, and meet agreed SLAs while driving continuous improvement. Ready to bring technical expertise to an innovative services provider? Apply now! Responsibilities: Manage SLAs and ensure service performance meets targets Act as the primary liaison between customers, vendors, and internal teams Lead service reviews, handle escalations, and resolve service issues quickly Track and report … on service performance, providing insights to senior leadership Manage vendor relationships and drive service quality improvements Requirements: 3+ years' experience in service management or telecom service delivery Strong knowledge of enterprise telecom services and vendor management Experience managing SLAs, service reviews, and escalations Excellent stakeholder management and communication skills Hybrid role - 3x per week in More ❯