1 to 25 of 57 Permanent Service Manager Jobs in London

Are you passionate about IT service management and ready to take on a leadership role? Join a top-tier global insurance broker and contribute to a collaborative, inclusive, and dynamic work environment. Role Overview As an IT Service Desk Manager, you will: Lead and motivate the … Service Desk team to enhance service delivery. Build and maintain relationships across the business. Ensure high-quality IT support for all users, aiming for maximum first-time issue resolution. Key Responsibilities Oversee daily operations and performance metrics of the service desk. Develop and enforce service desk … policies and standards. Provide coaching and training to staff. Handle complex customer issues and complaints. Implement service desk improvements and best practices. Maintain documentation and knowledge base for the team. Collaborate with other IT teams and stakeholders. Stay updated on IT trends and best practices. Support and maintain the more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director of … Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and more »

Role: Service Design and Transition Manager Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for … somebody that comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background If this role sounds of interest and you would like to know more do not hesitate to contact me on elias.ofosu@sandersonplc.com or click apply more »

Job Title: Client Services Account Manager Company: Independent Agency Location: Central London About Us: A is a dynamic and forward-thinking independent agency specializing in paid media and offline planning. We pride ourselves on delivering innovative solutions to our clients, helping them achieve their marketing objectives effectively. As … a Client Services Account Manager, you will play a crucial role in building and maintaining strong client relationships while ensuring the successful implementation of paid media and offline planning strategies. Job Description: Act as the primary point of contact for assigned clients, understanding their business goals, challenges, and … simultaneously. Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word. Experience with media planning and reporting tools (e.g., Google Ads, Facebook Ads Manager, Nielsen, comScore) is a plus. Ability to thrive in a fast-paced environment and adapt to changing priorities. more »

Job Title: Account Director - Client Services Team (Influencer Marketing) Location: London, UK Salary: £65,000 - £68,000 per annum Role Overview: The Account Director within our Client Services Team will be a key figure in driving growth and expanding our more »

Service Desk Manager - £70,000 - £80,000 - London, Onsite. A Service Desk Manager is required for a major, fast-growing London Market, specialty insurer, based in the city. Your main purpose is to lead a team of Desktop support engineers and manage the operation … of the Service Desk function, bridging the gap between IT and business. You will be the technical escalation point to the team and proactively monitor service desk tools, analyse trends, and recommend any improvements required. You will play a crucial part in a thriving business, who are eager … to continue their success, supporting a fast-pace, dynamic environment. Responsibilities: Lead a team of Service Desk Support Engineers, you will provide support, supervision, mentorship, and guidance. Monitor all IT service requests whilst analysing and recommending any areas of improvement. Administration of the global ITSM Service, continuously more »

Digital & Data Services Manager The details: A key member of the Digital and Data Services Team, with close collaboration with the Account Management team. Day-to-day responsibility for leading the planning and delivery of digital strategies that transform global sports organisations Identifying revenue growth opportunities for clients … travel to clients and home working options Are you the right person? InCrowd is looking for a highly motivated and experienced Digital & Data Services Manager to join our team. The ideal candidate will be passionate about sports and possess a strong background in CRM and digital marketing strategy … analysis, and implementation. As a Digital & Data Services Manager, you will be responsible for working closely with sports organisations to develop and execute comprehensive digital strategies that drive business growth and enhance their competitive edge. This will be a chance to grow a key part of the business more »

Technical Services Manager South London £58k plus 10% bonus Managing Engineers. Two words that can strike fear into the hearts of most mortals - but not you. They're a tricky, mercurial bunch. Genius when it comes to fault finding a system or servicing a boiler but spiky when more »

Service Desk Manager required for a leading financial services organisation in London who are looking for an experienced leader to line-manage a team of eight 1st to 2nd line Support Analysts and Engineers. Our client are looking for someone to be able to manage the day … to-day operations of the Service Desk function, create and report on KPIs for team and service performance, drive improvement initiatives, carry out appraisals, and support training and development opportunities for more junior team members. Operating in a Microsoft environment, our client are looking for someone with previous more »

We are seeking a Technical Service Manager to join a nationally recognised Engineering Service provider to work at a flagship commercial site a stone throw from Wembley Park. As a Technical Service Manager, you will be responsible for ensuring the successful delivery of … key member of a successful team working closely with the customer to ensure the clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage … technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary Provide technical guidance and more »

A confident and career driven Senior Technical Services Manager, is now needed by a growing and successful Fit Out contractor. This role is a hybrid position, and the office is in central London. The Senior Technical Services Manager Role Working within a qualified and award-winning … team, the Senior Technical Services Manager will have the autonomy of Design & Build fit out projects from conception to completion. As the Senior Technical Services Manager, you will be working alongside some of the most well-known companies in their respected fields. The successful Senior Technical … Services Manager will review design and drawings, the project programme and support pre contract and delivery teams. The schemes you will be working on, consist of Commercial workspace, ranging from 5,000 sqft, to 25,000 sqft. Contract values will also be between £750K - £5M. The Senior Technical more »

Job Title: Technical Service Manager Location: City of London Salary: £60,000 -£70,000 We are seeking to recruit a Technical Service Manager to join a dynamic Engineering Service provider in London. As a Technical Service Manager, you will be … key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage … technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary Provide technical guidance and more »

Your new company Our client are a large, multi-national facilities management organisation and they are hiring a Technical Services Manager to join their team on a permanent basis. This role will offer the opportunity to work at a prestigious site in central London. Your new role As … Technical Services Manager, you will provide unparalleled technical leadership and operational excellence within our Facilities Management team at prestigious client locations. This pivotal role is designed for a dynamic, customer-focused individual with a proven track record in building services and mechanical engineering. If you are driven by … efficiency, compliance with statutory maintenance, and adherence to SLAs for both planned and reactive maintenance. Drive team performance, offering hands-on leadership to enhance service delivery, reduce subcontractor dependency, and upskill the team. Engage in strategic client conversations to advocate for engineering excellence and future-proofing estate management. Ensure more »

Service Manager | Permanent | £60-70k + On-call + 25% bonus & benefits An established FX Payments FinTech are looking for a Service Manager to join their team who will own the major incident management space for the organisation. This is an exciting opportunity … and continuing to support the organisation in implementing ITIL framework. The ideal candidate will come from a financial services background, with overall experience in Service Management and IT Change Management. Furthermore, you will be responsible for supporting C-level executives and working closely with the tech teams throughout the … transformation. Service Manager | Permanent | £60-70k + On-call + 25% bonus & benefits more »

Service Delivery Manager Ref: ULT-MS-2223-003-RH Please note you must be able to travel twice a week in London at your own cost Why Ultima For over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values … that impacts cost of living so you can enjoy life as much as you enjoy working for Ultima and our customers. The role of Service Delivery Manager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered … to Ultima’s Managed Services Customers. SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational more »

Service Desk Manager – 50% remote working We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. Permanent role offering an excellent salary package … + bonus (up to 30%) and benefits. 50% remote working and 50% on site. Key duties of the role: Lead a growing team of Service Desk Professionals – currently a team of 8 Responsible for 1st and 2nd line incidents Be able to support the team in a hands on … teams Strong technical skills – this role will be hands on Excellent client relationship and communication skills Proven experience reporting to business leaders Experienced with Service Now Highly proficient with Microsoft products more »

but also that I can give them a place where they can achieve theirs.” - MICHAEL KORS - We have an exciting opportunity for a Customer Service Manager (mat cover 12 months) Department overview: Digital commerce is critical to the future success of Michael Kors. The brand is committed … You’re able to succinctly articulate customer needs within the business, representing the voice of the customer across the organization. Manage the EMEA Customer Service team to support and inspire a high performing Customer Service team. Guide & support our consumer digital transformation and transition to digital first communication … coaching culture where the team can develop and reach their full potential. Work closely with business stakeholders to recommend improvements and enhancements to our service proposition so we can deliver World Class Service. Support the contact center to provide best in class customer service Help maintain and develop more »

Technical service Manager Kenna Recruitment are representing a tier one contractor, who are in the market for a mechanical bias technical service manager to join their team. This project is a commercial fit out project valuing 10 million based in central London. About the more »

Service Asset and Configuration Manager My client, an insurance organisation, is looking for a permanent Service Asset and Configuration Manager to join them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a … pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for … change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. more »

Field Applications & Service Manager £75-85k DOE London Are you ready to take the next step in your career and make a significant impact in the world of commercial biotechnology? This newly created role is pivotal in building their technical field team and the service … Design and implement a seamless onboarding and training experience for new customers. Oversee new installations, including facility inspections, assay validation, and customer training sessions. Service and Support: Develop and enhance key company processes to build a world-class customer support organisation. Provide comprehensive technical training, support, and troubleshooting for … to continuously improve product workflows. Maintain and update support information in the company enterprise database. Qualifications & Experience: Extensive experience in field applications/technical service/support roles. Proven track record of solving complex technical challenges in the field. Experience working in global, cross-functional roles and across multiple more »

Job Description Job Title Service Desk Manager Division Group IT Location London Website www.amwinsglobalrisks.com Amwins Global Risks At Amwins Global Risks, we succeed together. We’re not ‘just another London broker’ placing risks and signing contracts. We’re forging relationships that are built to last. With over … commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves. Introduction Manage the Service Desk team, motivating & guiding the team whilst constantly striving to improve the service that we deliver to the business. Establishing relationships across the … business & promoting the IT service model. Managing the delivery of a high quality IT service to all users – striving to maximise 1st time resolution of issues. Responsibilities Plan, organize, and coordinate the daily operations of the service desk team. Monitor and report on the service desk more »

Role, Purpose, and Scope The SPM Manager provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided by the provider. The SPM is accountable for developing and executing a service strategy that will provide outstanding client … create a long-term, strategic and mutually beneficial relationship between the Customer and Client. This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The SPM also has responsibility for Service Relationship Management (SRM), developing and maintaining executive … from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the SPM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for more »

A fantastic opportunity has arisen for for a Service Desk Manager to join a leading Insurance firm on a permanent basis. The ideal candidate will come from a financial services background. Key Skills: Maintain the service desk policies, procedures, and standards. Provide coaching, training, and feedback … to the service desk staff. Handle escalated and complex customer issues and complaints. Identify and implement service desk improvements and best practices. Documentation of all Service Desk procedures, building out the knowledge base for the team to assist with 1st time resolution targets. This role requires you more »

A well-respected Insurance firm within the London market is looking to hire a Service Desk Manager to join their IT Delivery team. KEY REQUIREMENTS: Experience in customer service, satisfaction, or quality assurance. Knowledge of customer satisfaction measurement tools and techniques. Proficiency in data analysis and … empathetic attitude. Attention to detail and accuracy. Travel to all other offices will be required. ITIL. I would be keen on connecting with all Service Desk Managers within my network space. If you are interested, please let me know when you are free to talk or you can contact more »

You'll land in a global environment with footprint across 150 countries and be responsible for managing their UK Service Desk supporting 700 users. This is a modern, fast paced ServiceNow environment. Salary: £55,000 - £60,000 + bonus + benefits. Location: Liverpool Street, London (c. 4 days per … week) The Role: Plan, organize, and coordinate the daily operations of the service desk team. Monitor and report on the service desk performance metrics, such as ticket volume, resolution time, customer satisfaction, and service level compliance. Establish and maintain the service desk policies, procedures, and standards. … Provide coaching, training, and feedback to the service desk staff. Handle escalated and complex customer issues and complaints. Identify and implement service desk improvements and best practices. Documentation of all Service Desk procedures, building out the knowledge base for the team to assist with 1st time resolution more »