1 to 25 of 36 Permanent Technical Support Jobs in London

Technical Support Engineer, Amazon Robotics Technical Support (ARTS) Job ID: Amazon UK Services Ltd. Are you an engineer looking for more challenging and impactful work? Do you thrive on solving complex technical problems while keeping customer success at the forefront? If so, Amazon has the perfect opportunity for you! Amazon Robotics is growing its Technical Support Engineering team in London, and we're looking for talented engineers to join us. Our team brings together deep technical expertise, a passion for problem-solving, and a commitment to operational excellence-keeping over one million Amazon Robotics systems running 24/7. New to robotics? No problem! We value your strong technical expertise in … day workweek role, with one of those days being a Saturday or Sunday to help maintain seamless 24/7 support. Key job responsibilities Service Restoration: Investigate and resolve technical issues through our in-house ticketing system. Leverage data sources and logs to diagnose hardware or software faults within the Amazon Robotics environment, including robotics performance issues, server disruptions More ❯

Technical Support Engineer - Graduate Considered An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Technical Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You'll have the … that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. If you're eager to grow your career in a dynamic, fast-paced environment, we would love to hear from you. Location: Central London … days in office/2 days remote Salary: £28,000 - £35,000 + healthcare, pension etc. Requirements for Technical Support Engineer - Graduate Considered Top academics including a minimum 2.1 bachelors from a leading University in a STEM-related discipline At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your More ❯

Technical Support Engineer – Expanding IT Managed Services Company! Location: West London Salary: £38,000 – £45,000 + Benefits + Remote Working OptionsAre you a Technical Support Engineer ready to take your career to the next level with a genuinely exciting, fast-growing company? Our client is looking for someone talented and ambitious to join their expanding … tech team that helps forward-thinking businesses across London and the Southeast get the most out of their IT whilst enabling them to scale.As their Technical Support Engineer , you'll be the go-to person when things get tricky - stepping in to solve complex technical problems and making sure their clients get the help they need, when … the scenes. Day-to-day, you'll be setting up new users with their kit, running virtual setup sessions, keeping an eye on security threats, and making sure their technical guides are spot-on.To succeed as their Technical Support Engineer , you'll need at least 2-3 years under your belt in IT Managed Services, a knack More ❯

Technical Support Advisor Location: Uxbridge Salary: £27,000 to £30,000 per annum Are you a technical whizz with a passion for problem-solving? A fantastic opportunity has become available for a Technical Support Advisor to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge … and a natural flair for delivering exceptional customer service. Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step! What You’ll Be Doing: • Handle inbound and outbound technical support calls from customers• Accurately record notes and details … and troubleshoot• Work closely with the Scheduling Team to arrange engineer attendance when necessary• Flag any potential escalations to managers Who We’re Looking For: • Previous experience in a technical support role (office or retail-based)• Passionate about delivering outstanding customer service• Excellent telephone manner and strong communication skills• Confident using IT systems; Salesforce and Excel knowledge helpful More ❯

Technical Support Advisor Location: Uxbridge Salary: £27,000 to £30,000 per annum Are you a technical whizz with a passion for problem-solving? A fantastic opportunity has become available for a Technical Support Advisor to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge … and a natural flair for delivering exceptional customer service. Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step! What You’ll Be Doing: • Handle inbound and outbound technical support calls from customers • Accurately record notes and details … and troubleshoot • Work closely with the Scheduling Team to arrange engineer attendance when necessary • Flag any potential escalations to managers Who We’re Looking For: • Previous experience in a technical support role (office or retail-based) • Passionate about delivering outstanding customer service • Excellent telephone manner and strong communication skills • Confident using IT systems; Salesforce and Excel knowledge helpful More ❯

Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level! The Senior Technical Support Engineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing the improvement of … the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting client-facing resources like Knowledge Base articles and Root Cause Analysis reports, and mentoring peers, all while demonstrating professionalism. By deepening product expertise and contributing the team during your tenure, the Senior Technical Support Engineer I plays an important role … in meeting client needs and driving client satisfaction. What you'll be doing As a Senior Technical Support Engineer I, you will be responsible for managing and resolving support cases using our ticketing system, Zendesk, contributing to knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. You'll be leveraging your technical skills More ❯

Technical Support Specialist (Bilingual - English/Spanish) London, UK Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the … firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform … troubleshooting advanced technical issues in real-time and providing best practices. As a Technical Support Specialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support More ❯

Technical Support Specialist Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game. Salary to £46,000 Office … working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware … including PC imaging Administer the IT team’s shared inbox and calendar for effective communication and scheduling Procure IT equipment and manage inventory in accordance with firm policy Provide support to other European offices, including occasional travel and out-of-hours coverage Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as More ❯

Technical Support Specialist Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game. Salary to £46,000 Office … working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware … including PC imaging Administer the IT team’s shared inbox and calendar for effective communication and scheduling Procure IT equipment and manage inventory in accordance with firm policy Provide support to other European offices, including occasional travel and out-of-hours coverage Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as More ❯

Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT Technical Support Analyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful Technical Support Analyst will be solving 2nd and … 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS Technical Support role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills and attention … to detail Exceptional communication skills Ability to work with large amounts of information and prioritise tasks Ability to explain technical concepts to non-technical customers or colleagues Willingness to learn and share knowledge Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB services If More ❯

and London, and we are looking for people who are excited by our mission and who want to share this journey with us. About the role As a Lead Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting issues, resolving inquiries, and providing expert guidance on our platform. … with internal teams to resolve customer-facing issues, and lead a team in identifying and implementing root cause fixes. You will also identify and deliver strategic improvements to our support tools and processes. This role is suited to a hands-on technical leader who thrives in a fast-paced environment and enjoys problem-solving. What will you be … doing? Building and managing a high performing technical support team for Conduktor. Defining and tracking key performance metrics for the support team, including response times and customer satisfaction scores. Leading the continuous refinement of support processes within the support team and across our product engineering and customer success teams to enhance the overall customer experience. More ❯

the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support … ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. More ❯

few areas, and have some interest and capabilities in others. About the role: You will be working at a hectic and fast paced Startup as a director in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. The Technical Support … with Kong. You can make a huge impact and have real ownership for the work you do. What you'll be doing Oversee and manage the performance of the technical support team, ensuring a high level of customer satisfaction and timely resolution of technical issues Collaborate with cross-functional teams to continuously improve and optimize technical support processes and procedures Monitor and analyze support metrics to identify areas for improvement and implement corrective actions Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology Work cross-functionally with customer success, product and engineering teams to continuously improve the customer experience using Kong More ❯

Job Title : Technical Support Specialist Location : Remote Compensation : Performance-based rewards tied to issue resolution and customer feedback Job Description : Join us as a Technical Support Specialist and provide technical assistance to our users. If you have a knack for troubleshooting and resolving technical problems, we want you on our team! Responsibilities : Provide technical assistance and troubleshoot issues Ensure quick and effective resolution of technical problems Maintain high customer satisfaction through excellent support Requirements : Proven experience in technical support Strong problem-solving and technical skills Excellent communication and customer service skills More ❯

by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused Technical Support Engineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're recognized … as an industry leader for our "first-class support" methodology, and you'll be instrumental in upholding this standard. You’ll provide dedicated technical support, handling incoming inquiries, escalations, phone calls, and emails efficiently and effectively, all while adhering to our defined Service Level Agreements. You won't just react to issues; you'll proactively seek out … complex problems and find their resolutions before they escalate from our clients. Your Impact Deliver a tailored customer experience by working closely with Technical Account Managers to understand clients' business goals and technical environments, with a focus on risk mitigation and network resilience Proactively identify and resolve risks, partnering with engineering teams to reproduce complex issues and drive More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll … guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email … phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the More ❯

This position is posted by Jobgether on behalf of Plaid. We are currently looking for a Technical Support Lead in London/Amsterdam. Join a dynamic and cross-functional team shaping the future of financial technology across Europe. This role places you at the center of customer-facing technical operations, combining onboarding, support, and process improvement … to drive scalable success. You'll provide hands-on technical guidance to clients ranging from startups to enterprise, collaborating closely with internal engineering, product, and account management teams. Your work will ensure smooth integrations, fast troubleshooting, and enhanced customer satisfaction across multiple markets. Accountabilities: Serve as the primary technical contact for European customers during onboarding and post-launch … support. Manage and respond to support requests via platforms like Zendesk, delivering high-quality assistance and resolving API integration issues. Lead implementation workflows to optimize customer onboarding while minimizing internal operational load. Collaborate with global support teams to tailor and localize support practices to meet regional customer needs. Document and escalate complex technical issues with clear More ❯

The Technical Support (Integrations) role is essential to our Support team and Global Revenue Organization, partnering with prospects and clients to drive successful deployments across FloQast's vast integration ecosystem. This role directly engages with our customer's IT, Financial System Admins, and other end-users, consulting on best practices and resolving complex issues across both prebuilt … Cloud Storage, Communication Tools, SSO, and more. This team player collaborates closely with Sales on late-stage opportunities, Professional Services and Partnerships on implementations, post-launch Account Management and Support teams on day-to-day customer issues and system migrations, and R&D on troubleshooting and go-to-market for new integrations. This role has an in office presence … Leverage sandbox/demo environments to recreate break/fix scenarios, test new configurations, and gather screenshots for both customer-facing and internal documentation Maintain/update FloQast's technical guides for third-party integrations, and author documentation when necessary for go-to-market of new integrations Write regular expressions to parse file names and contents for data processing More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective … first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks … and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll More ❯

environment. They're passionate about developing their people and staying at the forefront of a rapidly evolving industry. As they continue to grow, they're now looking for a Technical Support Engineer Team Leader to join their team and play a key role in delivering high-level support for their BMS solutions. This is an exciting chance … to combine your technical knowledge and leadership skills in a hands-on role that makes a real impact. The role offers flexible hybrid working. What You'll Be Doing: Lead, coach, and develop a team of BMS support engineers. Manage escalation of complex technical issues across various BMS platforms. Deliver both remote and on-site technical support as needed. Prioritise and allocate workload, ensuring support SLAs are met. Collaborate with clients and internal teams to deliver best-in-class service. Maintain thorough documentation and support the growth of internal knowledge bases. Keep up to date with the latest BMS technologies and share insights with the wider team. What You'll Bring: Strong More ❯

Jr Technical Operations Support Engineer page is loaded Jr Technical Operations Support Engineer Apply locations United Kingdom - London time type Full time posted on Posted 30+ Days Ago job requisition id R-01055 Technical Operations Account Executive, EMEA London, UK Hybrid Schedule (M/F remote, T/W/TH in-office) At Magnite … technology to monetize their content across all screens and formats, including CTV/streaming, online video, display, and audio. Our tech fuels billions of transactions per day! As a Technical Operations Account Executive, you will play an important role in ensuring client success on our platform every day. You will work closely with premium clients in the EMEA region. … Your responsibilities will include onboarding and integrating new clients, resolving technical issues for DSPs, publishers, curators and our own wrapper solution, and developing a deep understanding of each client's business to deliver tailored solutions. You will work cross-functionally with internal stakeholders to improve our platforms, streamline processes, and drive continuous improvement. Success in this role requires a More ❯

Title: Technical Support Specialist Location: London Salary: Competitive Ryder Reid Legal is seeking an experienced and proactive Technical Support Specialist to join a prestigious global law firm on a permanent basis. This is a hands-on role supporting the firm's busy legal and operational teams across Europe, ensuring seamless technology experiences in a collaborative, inclusive … office environment. Key Responsibilities: Deliver deskside and remote IT support, resolving software, hardware, and comms issues efficiently. Manage service requests and incidents via internal ITSM systems. Support live AV events and deploy unified communications solutions. Install and configure devices and ensure standardised software deployment across locations. Oversee IT inventory, procurement, and maintain clear documentation of systems and processes. … Coordinate regional support across European offices, including travel as needed. Support mobile device usage and maintain security compliance across systems. Administer shared calendars and inboxes for streamlined team scheduling. Qualifications: Proven experience in legal or professional services IT support. Solid understanding of Windows OS and Office 365 applications. Comfortable with iOS/Android device management. Experience using ITSM More ❯

Technical Account Manager (German speaking), AWS Enterprise Support, AWS Enterprise Support At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data/Analytics, Application-level services, Networking, serverless and more. The TAM … impact in how they gain the most value from AWS services and the cloud technology that supports their business goals. As we continue to rapidly expand AWS's Enterprise Support organization by averaging 30% - 40% revenue growth/year, you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You'll work with … products. You'll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact. The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us! AWS Global Services AWS Global More ❯

tests and services excel across infectious disease, cardiometabolic & informatics, toxicology, and consumer diagnostics. One key function in Galway is Global Business Services, providing shared services in finance, purchasing, quality, technical, and customer services for EMEA. Various management teams oversee the supply of rapid tests-from HIV to diabetes to COVID-19-delivering to patients worldwide. Position Summary Point-of … care diagnostics is a growing industry improving clinical and economic outcomes globally. Abbott brings innovative insights shaping the future of diagnostics. The Technical Support Associate documents complaints and inquiries related to products distributed by Abbott ARDx in Infectious Diseases, Toxicology, and Cardiometabolic & Informatics units. The role provides first-line technical support to end users, distributors, and … medical device and diagnostics regulations. Responsibilities Handle inbound customer calls and emails professionally and courteously. Manage group mailboxes, ensuring inquiries and complaints are addressed promptly. Provide first-level troubleshooting support for product complaints by analyzing issues and asking relevant questions. Document complaints and inquiries accurately following guidelines. Communicate investigation results to customers via reports and calls. Address complaints within More ❯