Senior ServiceDeskEngineer Hybrid working London The Opportunity Working within a financial services company as a senior servicedeskengineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is … your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the servicedesk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels …/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory more »
Senior ServiceDeskEngineer - London On Site upto £45,000 plus bonus One of the largest global broking firms in London is hiring a Senior ServiceDesk supporting staff globally both face to face and remotely. You will primarily be working from the London office … the team through leading by example. This is a second/third line position where you will be expected to bridge the gap between servicedesk and infrastructure. We are looking for someone very proactive who wants to make things better with a focus on continual improvement. You … Directory, Teams, AV equipment, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional servicedesk environment where you will be expected to have exceptional customer services skills and work with the highest level of stakeholders. We are more »
ServiceDeskEngineer - 2nd line Up to £43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) As ServiceDeskEngineer, You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much … structured training provided with the objective of holding the following vendor certifications (CCNA/VCP/NCDA) in first 12 months. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through servicemore »
Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line ServiceDeskEngineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. … knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT ServiceDesk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL … Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning). Strong understanding of more »
