1 to 25 of 76 DemandTrendPermanent Customer Experience Jobs in Manchester

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role: Lead and mentor a … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or management experience in a research More ❯

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer … technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and … migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

fully bespoke platform using cutting edge technologies, capable of serving millions of concurrent requests with single digit millisecond response times. We provide our users with a fully self service experience including comprehensive in-tool curation and analysis of experiments. We're also responsible for our platform's feature flagging capabilities, extending our experimentation platform to provide fully dynamic, user … specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/day) generated by our client applications, and … creating a user experience to support our analysts who generate insights into the underlying quality of the streaming experience, driving improvement. It requires us to make technical tradeoffs between what we can achieve with the data we can gather, and the requirements from our internal users on a regular basis. Token Services We help to secure the platform More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software including … relevant CRM system Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software including … relevant CRM system Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

shape and drive performance across digital channels. The Role As Ecommerce Lead, you'll take responsibility for a £20m digital and performance marketing strategy, ensuring the best possible online customer experience and driving commercial performance. Your focus will be on trading and user experience, optimising product, pricing and promotions to maximise sales and customer acquisition. You … ll also play a key role in shaping future website development and overseeing a comprehensive CRO plan. Lead the Ecommerce strategy, delivering best-in-class usability and customer satisfaction. Oversee all aspects of website performance, customer experience and sales optimisation. Identify and scope opportunities for future website development. Manage and develop a team, ensuring objectives are met … and exceeded. Analyse site performance using customer data, metrics, competitor analysis and research, translating insights into action. Support content coordination and promotional planning. Track competitors and market activity to identify areas of opportunity. Oversee CRO initiatives with agency support, ensuring recommendations translate into measurable results. What we're looking for Proven experience as an Ecommerce Manager or Lead More ❯

experienced Ecommerce Manager to drive growth across their digital platforms. The Ecommerce Manager will be responsible for overseeing all aspects of trading across 3 brand sites, delivering an excellent customer experience to creating a trading plan for key promotional periods. You will work closely with various departments, including the Marketing team to plan and execute commercial campaigns across … across the digital platforms. Key Responsibilities: Own and Optimise Websites: Take full ownership of brand website, focusing on sales growth. Conduct regular analyses and reviews of the on-site customer journey to create optimisations that maximise conversions. Develop growth strategies: Plan and manage the ecommerce growth strategy to optimise both top line sales and profitability. Forecasting: Pull together full … with marketing team to feedback on campaign performance and how they can be optimised for digital channels. Manage 1 direct report What We’re Looking For: Ideally 4+ years’ experience managing websites, Shopify experience is desirable but not essential. Experience of working in a similar Ecommerce Manager role preferably within an online retail/consumer product capacity More ❯

Software Engineer (AI, React, Typescript, AWS Lambda, Microservices, IaC) We are EM Code, formerly Code Computerlove. We are a Customer Experience, AI and Innovation Agency in Manchester. Since our inception in 1999, we have navigated substantial industry transformations and consistently adapted our attitudes, beliefs, and approaches to stay ahead. For over 25 years, EM Code has helped shape … global number-one app, The Higher Lower Game. Recognising the need for constant evolution, our agency is structured always to help our clients and partners adapt to rapidly changing customer and market needs. Our approach is agile, collaborative, and flexible. We start where we can deliver the biggest results, then test, learn, and improve before moving on to the … advertising and media network. Being part of EssenceMediacom North provides us with access to world-leading enterprise tools and resources. This enhances our extensive capabilities in communications, media, insights, customer experience, AI, and cutting-edge technology, allowing us to craft truly integrated solutions. Who we're looking for In 2024, EM Code created a suite of internal AI More ❯

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

User Research Lead - Digital Products & Customer Experience Location: Hybrid (Manchester, 3 days onsite) Contract: Fixed-Term (12 Months) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role As User Research Lead … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or mentorship experience in a research More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … efficiency . Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem . Maintain comprehensive documentation of Salesforce configurations and process . Requirements Previous experience as a Salesforce Administrator Experience working within a large, global organisation is preferred Experience working in a Scrum/Agile environment Experience working with CI/… CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y . Positive, empathetic, and professional manner . More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and business leaders More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and business leaders More ❯

passion for optimising mobile network performance? We're looking for a Radio Manager to lead our Ericsson North Region optimisation team, ensuring our mobile network delivers the best possible experience for customers. In this critical leadership role, you'll lead a team of 28 skilled radio engineers, driving network improvements across all generations of mobile network technology. You'll … take ownership of network performance, working to national critical metrics and Project Beacon targets, while ensuring smooth delivery of upgrades and new infrastructure. With a strong focus on customer experience , you'll lead initiatives to enhance coverage, speed, and reliability. This includes leading all aspects of demand analysis, capacity planning, network configuration and optimisation, hotspot management, throughput improvements … VIP customer support, and key city performance - all with a laser focus on minimising customer impact. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and More ❯

We’re working with a fantastic company that’s looking for a Customer Support Advisor to join their friendly and supportive team. What You’ll Be Doing: Own the customer experience by acting as the first point of contact for all inbound phone calls and emails. Take ownership of technical issues, providing first-line support to resolve … service problems swiftly and avoid unnecessary engineer callouts. Support field-based account managers with timely and accurate administrative assistance. Accurately identify customer needs through active listening and clear, empathetic communication. Deliver practical, customer-focused solutions that drive satisfaction and operational efficiency. Investigate and resolve customer complaints, taking accountability for identifying root causes and recommending improvements. What We … re Looking For: Proven experience in a customer service or technical support environment. Excellent verbal and written communication skills, with a confident and professional telephone manner. Strong organisational skills and the ability to prioritise tasks effectively. A proactive, can-do attitude with a passion for delivering outstanding service. Ability to handle pressure, multitask, and meet deadlines without compromising More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets … and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive experience More ❯

Technical Support Lead Manchester - Hybrid Are you ready to take ownership of a dynamic customer support operation in a hands-on role with manager-level responsibilities? We’re on the lookout for a Technical Customer Support Lead to be the driving force behind our support strategy, ensuring every interaction — both external and internal — is seamless, efficient, and impactful. … About the Role As Technical Customer Support Lead, you’ll be at the heart of our operations, overseeing our Zendesk ticketing system and managing customer and team requests from start to finish. Whether it’s feature requests, bug reports, or onboarding support, you'll be the go-to expert ensuring nothing falls through the cracks. This is your … ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance the customer experience and encourage self-service. Test and validate new product features ahead of release, ensuring quality and readiness. What You’ll Bring To thrive in this role, you More ❯

scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? Youve got this … it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

will your day look like: Proactive Case Management : Take charge of your caseload and ensure we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly Customer Interactions : Handle interactions with clients and direct customers with professionalism and a touch of TCF (Treating Customers Fairly). Third-Party Management : Manage suppliers effectively, driving cases to settlement … skills? A+. Lifecycle Metrics: Youll own them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. What Were Looking For: Relevant Property Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to Advance Your Career? At Davies, were committed to your growth. With us, youll have the opportunity to … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more … ownership of features - from design and development through testing, deployment, and monitoring in production Contribute to the technical direction of the Identity Platform and help shape solutions that balance customer experience, security, and developer usability Write clean, maintainable, well-tested code, and champion engineering best practices in your team Take shared responsibility for the operational excellence of the … creating high quality documentation to share knowledge and continuously improve as a team Mentor and support more junior engineers through coaching and feedback Who you are Your skills and experience will include: 5+ years of experience building and scaling distributed systems, ideally serving millions of users Good knowledge in one or more JVM-based languages (MUST HAVE Kotlin More ❯

of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it. We're looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You'll be part of a business that's passionate about … lenders and a clear vision for the future What You'll Be Doing: Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey. Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer. Provide expert guidance on unsecured loan options using our innovative, proprietary technology. Build and nurture … customer relationships by understanding their financial goals and offering personalised loan solutions. Achieve or exceed sales targets and KPIs, while delivering exceptional customer service. Collaborate with our outstanding advisory team to support customers through their application process. Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯