1 to 25 of 27 Permanent Customer Experience Jobs in Manchester

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. … play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills ...

Customer Success is an established function within Stepstone UK, with an experienced team focused on helping customers achieve maximum value from the products they have purchased, strengthening customer outcomes and supporting long term retention. The Customer Success Team Manager will be responsible for leading, coaching and developing … team of Customer Success Managers, maintaining high performance and supporting the Head of Customer Success with the continued evolution of the UK function. Responsibilities As a Customer Success Team Manager, you will: Lead, coach and develop a team of Customer Success Managers, setting clear expectations ...

proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining the Service … Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their ...

+ Uncapped Commission Are you an experienced technology sales professional looking to take the next step in your career? Do you enjoy building strong customer relationships, identifying opportunities, and driving revenue growth? If so, we'd love to hear from you. We are looking for a Desk-Based Account … Manager to join a growing technology business in Manchester. This role is focused on managing and developing existing customer accounts, identifying upsell and cross-sell opportunities, and delivering excellent customer service while achieving sales targets. Responsibilities Managing and growing a portfolio of existing customer accounts Building strong ...

supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels, and aligned with business priorities, customer expectations, and organisational objectives. Working collaboratively with suppliers, service integrators, and internal stakeholders, the Service Request Lead provides oversight of request fulfilment activities, drives … effectiveness. Through strong governance, stakeholder engagement, supplier performance management, and continual service improvement, the Service Request Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes to an improved end-user experience, enhanced operational performance, increased service quality, and the delivery ...

service requests in line with agreed SLAs Delivering a professional and friendly service to users Contributing ideas to improve processes and the overall customer experience Experience required: You'll have previous experience within Service Desk, Desktop Support or EUC, with genuine hands-on and face … face support experience. Just as importantly, you'll be brilliant with people. We're looking for someone calm, articulate and customer-focused who takes pride in providing an excellent service and is comfortable supporting senior stakeholders. Experience working within an ITIL environment would be beneficial ...

Communication What this role is all about Were looking for a Speech Analytics Platform Analyst to build, maintain and optimise the systems that turn customer conversations into measurable business insight. Working across speech analytics, data and reporting, the role will translate complex language patterns into clear outputs that improve … customer outcomes, regulatory compliance, coaching and operational performance. Key Actions Build and maintain scorecards, processes and category structures within the conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate ...

print knowledge Become the in-store print specialist and explain product benefits clearly and confidently Work towards campaign KPIs through helpful, honest and engaging customer conversations Share customer feedback, store insights and complete campaign reporting requirements ARE YOU OUR PERFECT PARTNER? Enthusiastic, approachable and confident starting conversations with … clear communicator who builds positive relationships with store colleagues Proactive, reliable and comfortable working towards KPIs and campaign objectives Retail, sales, promotional or customer-facing experience is desirable, but not essential WHAT YOU CAN EXPECT FROM US £116.96 per day, plus a £25 daily KPI-related bonus Immediate ...

Sunday: 11:00 - 17:00 Turn Conversations into Sales. Bring World-Class Technology to Life. Are you passionate about technology, customer experience, and helping people find products they'll love? Do you thrive in a fast-paced retail environment where every day is different? We're looking … brand Join a supportive, energetic, and high-performing team environment Your Role As the face of the brand in-store, you'll create memorable customer experiences and help shoppers discover the latest innovations in home entertainment. You'll Be Responsible For: Driving Sales & Creating Exceptional Experiences Engaging customers ...

fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How. … discover what makes Routeco stand out and see where your career could take you. Supporting customers. Solving problems. Growing together. We put the customer at the heart of everything we do. As part of our Internal Sales team, you’ll play a key role in delivering fast, friendly ...

risk assessment company. Description At Ignite Systems, we build technology that helps insurers and brokers operate more effectively, streamline processes, and deliver exceptional customer experiences. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team … bridge between our clients, product capabilities, and development teams. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team and act as the bridge between our clients, product capabilities, and development teams, helping customers maxmise the value of the Ignite ...

overseeing clear communication and post-incident reviews. Monitor performance (SLAs, MTTA, MTTR, backlog, CSAT) and drive continual service improvement through data insights. Stakeholder Engagement & Customer Experience Act as key liaison for service delivery across divisions and corporate services, leading service reviews and user forums. Improve customer satisfaction … religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits ...

/no-code approach Managing your own portfolio of change from discovery through to deployment Working closely with business stakeholders to improve processes and customer experience Acting as the technical lead for your solutions, resolving issues and providing expert guidance Championing best practice, governance, data quality and continuous … with the latest Microsoft innovations and identifying opportunities to introduce new capabilities To apply you should tick most of the bullets below: Have proven experience as a Functional Consultant or Power Platform development professional with a passion for delivering business value through technology. Experience delivering solutions with Microsoft ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … through AI Why this opportunity? £25,000-£27,000 basic + £40,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … software. Why this opportunity? £30,000-£35,000 basic + £45,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise and improve ...

Enterprise Applications leadership team and lead the application support function. You'll bring together internal teams, service owners and suppliers, put governance and customer experience at the centre of live service and ensure new and changed applications can move smoothly into support. In this role … transition from change delivery into live service You'll thrive in this role if you have: You'll combine service leadership with a proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management ...

investment platform. Job Description Build technology that makes investing feel good. We believe investing should feel good. That means more than creating great customer experiences. It also means having the secure, reliable and resilient technology behind the scenes to support our customers, our people and the way we operate. … engineers should understand the wider problem they're solving, not simply the individual component they're building. Technical skills You'll bring significant commercial experience developing services and APIs, along with a strong understanding of modern software engineering practices. Essential Significant commercial experience developing services and APIs using ...

HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description As a Senior Software Product Analyst, youll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, youll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct-to-customer marketing across multiple touchpoints. Youll work with teams across the business to define requirements, prioritise initiatives and deliver ...

investment platform. Job Description Build technology that makes investing feel good. We believe investing should feel good. That means more than creating great customer experiences. It also means having the secure, reliable and resilient technology behind the scenes to support our customers, our people and the way we operate ...

client, you'll help shape many of them . You'll work closely with senior leaders across the business to drive strategic change, improve customer experiences and identify opportunities that support our continued growth click apply for full job details ...

stability. Lead post-incident reviews and governance activities, ensuring lessons learned, corrective actions, and service improvement initiatives are implemented to strengthen operational resilience and customer experience. You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will … part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Proven experience leading Incident Management or Major Incident Management teams within complex IT service environments, with responsibility for service restoration, operational performance, and team development. Strong understanding of SIAM ...

Description Build the infrastructure people can rely on. We believe investing should feel good. Behind every reliable, secure and easy-to-use investing experience is technology people can depend on. As a Senior Infrastructure Engineer, you'll play an important role in making that possible, helping to keep … meet the needs of a growing, regulated business, supporting our operational resilience and regulatory responsibilities, including Consumer Duty. What you'll bring Infrastructure experience and technical delivery Strong experience in an Infrastructure Engineer or similar technical role, preferably gained in a Financial Services, regulated or business-critical technology ...

Finance 247 is a passionate, backend-leaning technologist with a strong interest in modern web technologies and best practices. You'll have advanced experience with Vue 3 and its associated ecosystem, TypeScript, and Node, and be comfortable working with SQL - and because we use generative AI to design … modelling data in SQL, and shipping features end to end. We build on the Cloudflare developer platform (Workers, Pages, D1, KV, and Queues), so experience there is ideal, though a background in other cloud architecture such as Azure works just as well. There's a strong emphasis on clean ...

Bells infrastructure services, while supporting and enabling the business to achieve its regulatory requirements, including Consumer Duty. Competence and Knowledge Competence Strong experience in an Infrastructure Engineer or similar technical role, preferably gained in a Financial Services, regulated or business-critical technology environment. Experience designing, delivering and supporting … dependencies between infrastructure technologies, applications, networks, identity, security and operational processes. Ability to troubleshoot complex technical issues and support timely incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong ...

senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What You’ll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation … risk into efficient, automated, and customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion ...