1 to 23 of 23 Permanent Customer Experience Jobs in Manchester

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex more »

visibility and control at all times, backed up by a service commitment to end to end accountability. How you will assist in delivering LIMAs customer outcomes: You will be comfortable speaking to clients on the telephone or via email and confident to engage with the entirety of the Managed … Services team to ensure customer SLAs are adhered to. You will demonstrate your strong passion and ambition by working to continually improve yourself and develop your skills and experience. In return LIMA will invest in internal and external training, offer a clear progression path for your future and career … incidents from customers and LIMAs cloud environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our more »

fun, high energy, no hierarchy and lots of autonomy and ownership. If this sounds like you, read on! Responsibilities: Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance. Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar. Bring creativity and science to the creation of all comms creative. Map out all the significant customer journeys to develop customer experience and increase value. Track and measure the effect of all customer marketing initiatives … and campaigns to allow reporting and evaluation. Build solid relationships across the business and help build better customer experiences across all touchpoints. Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation. Manage customer data within marketing to guarantee they collect and use it compliantly more »

telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement. What … notification of claims onto Davies/Client claims system Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems. Work with Davies engineering team to ensure the claim is progressing Ensure high level of customer service … alongside ensuring working to the daily required handling of inbound calls Undertake appropriate additional tasks provided by the Team Leader Abilities And Knowledge: Minimum customer services experience Desired but not essential – motor claims experience Excellent attention to detail Strong customer services skills Strong organisational skills The more »

the look out for x2 Project/Sales Engineers to join the team based in Stockport. Overview: You will be Responsible for ensuring outstanding customer experience by responding to customer enquiries, RFP's and RFQ's in a timely manner and providing a solution fitting the client … Ensuring projects are designed, specified and quoted in line with business processes, achieved margin and in time. Managing scope of quotations in line with customer requirements and in compliance with associated industry/customer specific standards. Proactively owning the customer relationships and ensuring timely follow-ups to … control panel design and obtain quote/costings, wiring installation cost and obtain quote/costing. The preparation and submission of final quotations to customer as per company procedure which are in compliance with customer requirements. Follow up on sales enquiries in a timely manner. Effective management of more »

Technical Customer Support Agent Competitive plus bonus Wigan, UK Permanent, Full Time The internal Job Title for this role is Customer Services Associate - 1st Line (Payroll) Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and … support customers with their queries. What will you be doing? As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: Responding to customer queries and providing assistance with our … targets to keep our customers happy Prioritising tasks and meeting SLAs to ensure smooth operations Contributing ideas to improve our knowledge base and enhance customer experience Being a positive team player, supporting your colleagues and working towards common goals Embodying our IRIS values and representing our brand with more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »

be responsible for: You will work alongside our team of UX Designers, Graphic Designers and Content Creators within the Marketing team to create a customer experience to be proud of. You’ll be involved in a huge range of projects, including website design and content, the App, social … guides, and any other areas that need to have the stamp that you’ll help to develop. The Digital Designer will have the following: Experience creating pixel-perfect designs for the web and apps in Figma, Sketch, or similar applications. Experience using the Adobe CC suite of applications … especially Photoshop and Illustrator. An up-to-date portfolio of your best work. Experience in developing web/app design concepts from start to finish – ideation, workshops, wireframing, prototyping, and hi-fidelity mock-ups, all the way through to development, QA, and sign-off. Able to liaise and develop more »

in creative, marketing & printing and following a significant business expansion is now recruiting a Permanent Point of Sale ( PPOS) Project Manager to strengthen their Customer Experience team , who provide design lead retail environments, activations, POS and events. This will be a hybrid rol e, working from home, with … understanding of supplier management, including awareness of suppli ers What we are looking for in the PPOS Project Man a ger: Must have previous experience in permanent retail POS displays/stands supply and del iveryExcellent project management and organisational s killsExcellent MS office s killsAbility to build effective more »

An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis. The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development … our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always Providing technical support to our Service team Troubleshoot customer issues on time Assisting with 1st, 2nd and 3rd line issues Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general … porting, system training, creating and delivering training guides and videos with new starters Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations Identify and escalate issues to the appropriate personnel Monitor customer feedback and provide more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. Purpose of the job: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Planner. The Reliability Maintenance Engineering Planner is responsible for asset and … find savings or efficiencies. We are open to hiring candidates to work out of one of the following locations: Manchester, GBR Basic qualifications Relevant experience planning, scheduling and auditing maintenance activities either as a hands-on engineer or as a maintenance planner. Experience with CMMS software. Experience more »

who are looking for a Online Merchandiser to join their team! The brands within the group focus on streetwear and athleisure so anyone will experience in these styles is preferred, however any fashion experience is welcomed! You will be responsible for stock management across retail, web and wholesale … that stock cover is acceptable. Responsibilities: Monitor key trading tasks such as stock management, fragmentation, and slow movers. Liaise closely with merchandising, operations, and customer service teams to improve efficiencies, trade, and customer experience. Take ownership of our WMS software and how it's utilised across the business. … trade performance including KPIs, providing data-driven insight, and conducting deep dives were needed to better understand shopping behaviours and trends. Requirements: Proven working experience in merchandising role within the fashion/retail or similar industries. Strong excel ability including pivot tables, advanced filtering and Vlookups/Xlookups. Hands more »

As their Senior Digital Marketing Executive, you'll play a pivotal role in driving growth and engagement across various digital channels. Key Responsibilities: Identify customer touchpoints and enhance end-to-end digital customer experiences. Develop and execute digital marketing strategies to generate leads. Create compelling landing pages to … campaigns for optimal results. Manage organic social media activities and budget allocation. Foster relationships with digital agencies. What You Need: 3 years of proven experience in digital marketing or similar role. Strong grasp of marketing principles, digital channels, and tools. Google Analytics experience. Ability to analyse data and drive … actionable insights. Experience with budget tracking and reporting. Ready to make a difference? Apply now and become a vital part of their journey towards financial empowerment and prosperity! Email: As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to more »

systems, your business is vulnerable. Boosting efficiency Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. Customer convenience Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … solving and a passion for technology? We're seeking a dynamic individual to lead our Client Support Team, where technical expertise meets top-notch customer service. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and … data, as required. Ideal Candidate: A strong leadership style that allows for effective management of training and day-to-day activities of the team. Experience managing a team. Keen interest in technology and staying ahead of the curve. A passion for coaching up team members to maximise their potential. more »

systems, your business is vulnerable. Boosting efficiency Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. Customer convenience Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … solving and a passion for technology? We're seeking a dynamic individual to lead our Client Support Team, where technical expertise meets top-notch customer service. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and … data, as required. Ideal Candidate: A strong leadership style that allows for effective management of training and day-to-day activities of the team. Experience managing a team. Keen interest in technology and staying ahead of the curve. A passion for coaching up team members to maximise their potential. more »

UK office PHP MVC MYSQL Javascript Are you a talented PHP Web Developer with a passion for building high-performance websites and delivering exceptional customer experiences? Our client is seeking a Full-Stack PHP Web Developer to join their innovative team. If you thrive in a dynamic environment and … high-performance websites on top of a custom eCommerce App, binding APIs and microservices with beautiful UX/UI to deliver the highest quality customer experience. You will collaborate with a skilled team of back-end developers to enhance the features of a powerful eCommerce Web Application. **Key Responsibilities … client workshops. - Communicating and presenting design decisions. - Supporting and mentoring other developers. - Driving next practices and producing well-commented, syntactically correct code. **Qualifications and Experience:** **Essential:** - 3+ years of Full-Stack PHP Development experience. - Experience building eCommerce websites and delivering high-quality customer experiences. - Proficiency in HTML more »

UK office PHP MVC MYSQL Javascript Are you a talented PHP Web Developer with a passion for building high-performance websites and delivering exceptional customer experiences? Our client is seeking a Full-Stack PHP Web Developer to join their innovative team. If you thrive in a dynamic environment and … high-performance websites on top of a custom eCommerce App, binding APIs and microservices with beautiful UX/UI to deliver the highest quality customer experience. You will collaborate with a skilled team of back-end developers to enhance the features of a powerful eCommerce Web Application. **Key Responsibilities … client workshops. - Communicating and presenting design decisions. - Supporting and mentoring other developers. - Driving next practices and producing well-commented, syntactically correct code. **Qualifications and Experience:** **Essential:** - 3+ years of Full-Stack PHP Development experience. - Experience building eCommerce websites and delivering high-quality customer experiences. - Proficiency in HTML more »

or emails, but does require the candidate to be available to take quick action if required. Business Travel Consultant Duties: Provide support and excellent customer service to clients outside of office hours, ensuring clients receive the same outstanding level of service provided by 'the day office . Book all … Monitoring and actioning the GDS queues on a Saturday and/or Sunday. Assisting with some administration duties Complete handovers to provide a seamless customer experience. Essential Requirements: Business Travel experience is essential Fully proficient on a GDS Ideally Sabre Happy to work weekends and evenings remotely. Please … note only suitable candidates from a business travel background with GDS experience will be considered for this post. more »

Software Engineer Manchester (hybrid) £50-55,000 plus excellent benefits Join our really strong culture of high quality coding, for creating amazing customer experiences on web and on mobile. The teams are well organised and structured to remove stress and strain daily, allowing engineers to be at their best. … high volumes of small releases every day. If you enjoy pace, but not panic, then this could be for you. Tech skills sought Commercial experience in software development, ideally in large scale enterprises We use c# and golang, typescript and javascript, SQL, linux and any cloud experience would more »