1 to 25 of 29 Permanent ITSM Jobs in Manchester

technology platforms.Demonstrable experience managing CMDB governance, asset lifecycle management, configuration audits, and data quality initiatives to ensure accurate and reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining accurate documentation and following structured IT service management processes. Working within agreed change, security and compliance procedures. Contributing to the ongoing IT transformation programme. The expectation is simple: don't just restart ...

deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience: Bachelor's degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

SQL. Demonstrable experience in a supervisory or team leadership role, with the ability to manage performance, coach staff, and coordinate resources effectively. Experience using ITSM tools to manage service operations, monitor KPIs, and drive service improvements in line with frameworks such as ITIL. Strong analytical and troubleshooting skills, with ...

customer excellenceAbility to translate analysis into insightsFosters strong connections and works in collaboration with other teams & departmentsKnowledge of systems and relevant software applications (ITSM toolsets – ideally ServiceNow)Service Management process and lifecycle management - previous experience with Service Management communication and interaction channels. Knowledge of modern approaches to Service Management, including ...

performance.This will include:* **SRE Operating Model & Ways of Working**: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery.* **Reliability Measures (SLIs/SLOs) & Error Budgets**: Establish service measures and targets ...

jobs/processes, and supporting application runtime environments. Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support. Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze application, infrastructure, and integration issues across distributed systems. Experience supporting applications in cloud ...

expected, such as Azure Solutions Architect Expert, AWS Solutions Architect Professional, Google Professional Cloud Architect, TOGAF, or equivalent. Additional qualifications in security, networking, IT service management, project delivery, or cloud financial management are advantageous, including AZ-500, CCNP, CISSP, ITIL, PRINCE2, FinOps, or equivalent. Skills & AttributesCredible technical leader able ...

organisational change. Technical & Operational Expertise Broad knowledge of enterprise applications, infrastructure, networks, cloud technologies and end-user computing environments. Strong understanding of IT service management principles, including incident, problem, change and release management. Experience managing business-critical systems and ensuring high levels of availability, resilience and performance. Knowledge of cybersecurity ...

IT providers and helping track service performance Supporting digital transformation and AI implementation projects across the UK business Maintaining accurate records within our IT service management platform Applying information security best practices and supporting GDPR compliance Collaborating with colleagues in both the UK and Nobilia Group IT teams What ...

Establish KPIs, SLAs, and governance forums (e.g. QBRs, service reviews). Drive continuous improvement, innovation, and performance remediation where required. Coordinate closely with IT service management, cyber, and data teams on supplier performance and issue resolution. Risk, Governance & Compliance Ensure all IT & Data procurement activity complies with internal policies ...

specification. Person Specification Qualifications Essential Degree in IT, Digital, Information Systems or equivalent relevant experience. ITIL Foundation (ITIL v4 or later), or equivalent IT service management qualification. Experience Essential Significant experience in IT service delivery or operations management. Managing live IT services in a complex organisation. Embedding ITIL processes including ...

Technical Architect or Technical Lead capacity. Experience leading and mentoring ServiceNow development teams. Expertise across multiple ServiceNow product lines, including at least three beyond ITSM, such as: ITOM ITAM HAM/SAM SPM HRSD CSM Strong scripting and integration experience using JavaScript, SQL, REST/SOAP APIs, and Web Services. ...

Excellent written and verbal communication skills across all organisational levels. Ability to work a continuous 24x7x365 rotating shift pattern under pressure. Preferred Experience using ITSM ticketing platforms (e.g., ServiceNow, Remedy) and DCIM tools/standards. Competency in MS Office and service delivery/helpdesk applications. Previous experience operating within enterprise ...

retrieval-augmented generation and human-in-the-loop patterns. Experience building secure integrations with enterprise APIs, repositories, cloud services, CI/CD, observability or ITSM platforms. Experience creating evaluation frameworks for agent quality, task completion, safety, reliability, latency and cost. Strong understanding of agent security, including workload identity, least privilege ...

multiple client environments, ensuring stability and performance optimisation. Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices. Exposure to IT Service Management (ITSM) tools like ServiceNow. Knowledge of monitoring tools like Azure Monitor and Log Analytics. What makes us greatAlongside working with some of the most talented people ...

daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations … continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice. Working closely with process … characteristics and tasks, and the technical, organisational, and physical environment in which your processes operate. Analyse the business processes that are impacted by your ITSM processes; identify pain points and inefficiencies, assesses feasibility of change, and recommend new approaches. Facilitate open communication and discussion between stakeholders, defining the right approach ...

Directory accounts, password resets, and user administration. Troubleshoot printers, AV equipment, meeting room technology, and basic network issues. Update and manage tickets through the ITSM system, ensuring excellent communication with users. Support endpoint security tools including Microsoft Defender, antivirus, and device encryption. Essential Skills Experience in Deskside, Desktop … support. Active Directory administration experience. Knowledge of Microsoft Defender, antivirus, and endpoint security. Basic networking and troubleshooting skills. Experience using ServiceNow or a similar ITSM platform. Excellent customer service and communication skills. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed ...

quality, scalable solutions. What you'll have the opportunity to do as a ServiceNow Technical Archityect Develop and deliver ServiceNow solutions across multiple modules (ITSM, ITOM, HRSD, CSM etc.) Build and implement custom applications, workflows and integrations using JavaScript and APIs Design and develop scalable platform architectures aligned to best … ServiceNow implementations (ideally 3+ end-to-end projects) Strong hands-on experience with ServiceNow development and scripting (JavaScript) Exposure to multiple modules such as ITSM, ITOM, HRSD, CSM or similar Experience working with integrations (REST/SOAP APIs) and external systems Understanding of modern ServiceNow architecture and platform capabilities Experience ...