15 of 15 DemandTrendPermanent ITSM Jobs in Manchester

cybersecurity awareness (e.g., GDPR ). Active Directory user management and group policies experience. Service Excellence Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯

engaging with non-technical staff and explaining technical issues clearly. Desirable Exposure to working in a multi-company or multi-brand environment. Familiarity with Jira Service Management or similar ITSM platforms. Experience working with CRM systems (e.g. Salesforce, Dynamics, or industry-specific platforms). Understanding of change control and systems governance processes. Experience with Microsoft Power Platform (e.g. Power Automate More ❯

OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (e.g., ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals More ❯

with managed service providers to resolve technical problems. Ensure timely updates and communication to users about their service requests. Maintain accurate records of incidents and resolutions within the IT service management system. Contribute to the knowledge management database to improve first-time fix rates. About You: Experience in a customer-focused IT support role. Strong troubleshooting skills for Windows operating More ❯

into clear communications for non-technical parties? Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated leadership abilities, with a track record More ❯

into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated leadership abilities, with a track record More ❯

technical teams and suppliers under pressure. Knowledge of Problem Management, root cause analysis, and resolution planning. Technical understanding of IT infrastructure, applications, and networks, and their interactions. Experience with ITSM tools like ServiceNow/BMC Helix, and familiarity with Major Incident Workbenches and AIOps. Experience with monitoring tools such as PagerDuty, Netcool, HPTemip. Everyone's welcome We aim to be More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

containers, CI/CD pipelines, infrastructure automation Experience working within Agile teams (Scrum, Kanban) Strong communication and collaboration skills Desirable: Exposure to secure or classified development environments Knowledge of ITSM or government/defence sector systems Whats in It for You ? Flexible working 37.5 hrs/week, with remote and hybrid options ?? Learning budget for training, certifications, and conferences ?? Private More ❯

maintenance, minor upgrades) Basic technical understanding (Adobe Commerce advantageous) Experience using Kanban boards or similar workload management tools Software/Tools: Kanban board tools (e.g. Jira, Trello) Ticketing systems (ITSM tools) Adobe Commerce (training provided) Certifications & Standards: Adobe Commerce certification (training and funding available) ITIL knowledge advantageous but not essential InterQuest Group is acting as an employment agency for this More ❯

maintenance, minor upgrades) Basic technical understanding (Adobe Commerce advantageous) Experience using Kanban boards or similar workload management tools Software/Tools: Kanban board tools (e.g. Jira, Trello) Ticketing systems (ITSM tools) Adobe Commerce (training provided) Certifications & Standards: Adobe Commerce certification (training and funding available) ITIL knowledge advantageous but not essential InterQuest Group is acting as an employment agency for this More ❯

maintenance, minor upgrades) Basic technical understanding (Adobe Commerce advantageous) Experience using Kanban boards or similar workload management tools Software/Tools: Kanban board tools (e.g. Jira, Trello) Ticketing systems (ITSM tools) Adobe Commerce (training provided) Certifications & Standards: Adobe Commerce certification (training and funding available) ITIL knowledge advantageous but not essential InterQuest Group is acting as an employment agency for this More ❯

indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. Participate in a More ❯

indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. Participate in a More ❯