1 to 25 of 40 Permanent ITSM Jobs in Manchester

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Knowledge & Expertise What We’re Looking For: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. Understanding of IT ...

integration experience: designing and implementing API-based (REST/SOAP) connections between IGA platforms and external systems such as HR systems, cloud identity providers, ITSM platforms, and directory services. Solid understanding of IGA and governance concepts: JML lifecycle, RBAC, least privilege, separation of duties, access certification, privileged session management ...

primary 1st/2nd line point of contact for internal IT support, handling incidents and requests via phone, email, and the ITSM/ticketing system. Provide day-to-day support for laptops, mobile devices, and core productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (including Teams, Outlook, SharePoint ...

planning skills with a keen eye for detail. Ability to explain complex technical issues in simple terms to non-technical individuals. Proficiency with IT Service Management tools to record, manage, and resolve incidents. Ability to remain calm under pressure and adapt to changing situations. Strong problem-solving and analytical abilities ...

proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management function, including internal teams and third-party partners expert applied knowledge of application management and governance, including audit, risk, resilience and continuity a practical understanding ...

roles Demonstrated experience implementing technology solutions or process improvements Track record of successful project delivery in IT environments ITIL Foundation certification or equivalent IT service management credential Project Management Professional (PMP) or Agile certification Background in change management or organizational transformation Lean or Six Sigma methodology experience The #TeamGBT Experience ...

accountability, ownership and customer focus.• Support succession planning and capability development.• Define clear objectives and performance expectations.Key Requirements Essential• 8+ years in IT service management or service delivery leadership roles.• Experience leading Service Desk and Service Management functions.• Strong knowledge of ITIL best practice.• Experience managing third-party suppliers ...

Practical troubleshooting experience across multi‐vendor network estates such as Cisco, Juniper, Arista, Fortinet, Palo Alto Networks or F5. Experience integrating network platforms with ITSM, monitoring or observability tools, preferably ServiceNow and DX NetOps Spectrum. Ability to interpret alarms, telemetry, configurations, routing tables, logs and packet or path information ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs ...

specification. Person Specification Qualifications Essential Degree in IT, Digital, Information Systems or equivalent relevant experience. ITIL Foundation (ITIL v4 or later), or equivalent IT service management qualification. Experience Essential Significant experience in IT service delivery or operations management. Managing live IT services in a complex organisation. Embedding ITIL processes including ...

documentation skills Desirable Criteria Experience with monitoring and logging platforms such as Zabbix & Grafana or similar Experience integrating infrastructure platforms with ServiceNow or similar ITSM tooling Familiarity with Atlassian products such as Jira and Confluence Strong collaborative working and stakeholder management skills Find out more about our organisation and values ...

understanding of SIAM principles and multi-supplier service delivery models. Ability to analyse service availability data and drive continual improvement initiatives. Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management. Experience managing service risks, resilience requirements, and critical service dependencies. ...

trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks. Duties: Own the end-to-end Capacity Management process ...

flows. Experience supporting UAT, go-live, fix-forward, hypercare or transition-to-service activities for a major system implementation. Experience working within structured IT service management processes, including incident, problem, change and release management. Ability to translate complex technical findings into clear guidance for users, support colleagues and stakeholders. Experience ...

project services, professional service. \n \n Placing resources, shaping requirements and working with various customer stakeholders. \n \n Experience of project portfolio management and ITSM processes. \n Some knowledge of ServiceNow desirable. \n Stakeholder management and governance responsibilities along with pipeline and capacity planning across multiple teams working with Suppliers. ...

proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management function, including internal teams and third-party partners expert applied knowledge of application management and governance, including audit, risk, resilience and continuity a practical understanding ...

Connect Legal Partners is seeking a ServiceNow Developer to join the IT team and develop the firm's ServiceNow platform across ITSM, ITOM, HRSD and CMDB. You will build automations, custom apps and integrations to support lawyers and clients. The role requires hands-on ServiceNow development, JavaScript, Glide API, HTML ...

whole network. The role You will join the IT team and develop the firm's ServiceNow platform. Configure and improve modules such as ITSM, ITOM, HRSD and CMDB Build automations, custom apps and workflows Build integrations with other systems Help keep the platform stable and well governed What you will ...

automations and API integrations. Build enrichment, investigation, containment and remediation workflows. Troubleshoot playbook, connector and integration issues. Integrate Splunk SOAR with security, cloud and ITSM platforms. Improve automation coverage, reduce analyst effort and lower MTTR. Maintain documentation, code repositories and engineering standards. Act as the Splunk SOAR SME for customers ...

Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly. Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice. Experience analysing incident trends ...

Strong understanding of Release and Change Management processes. Experience working within a multi-supplier or outsourced environment. Knowledge of ITIL and IT Service Management (ITSM) best practices. Strong organisational, communication, and stakeholder management skills. Experience with ServiceNow or similar ITSM tools is desirable. Desirable SIAM (Service Integration and Management) experience. ...

Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. ...