1 to 5 of 5 Permanent SLA Jobs in Manchester with Remote Work Options

and planned platform initiatives. Establish controls around capacity management, using the various inputs in terms of new projects/initiatives and business acquisition demands. SLA/OLA management across the various application and environment owners. Pro-active supplier management, working to a balanced scorecard or similar framework. SKILLS & EXPERIENCE REQUIRED more »

and AMS environments Proficient in creating and managing high-quality Statements of Work (SOWs) from proposals Able to review and critique Service Level Agreement (SLA) regimes and KPI-based contracts BENEFITS 24 days holiday Paid birthday day off Paid volunteer day Holiday buy & sell Bupa private healthcare 5% employer matched more »

Champion a unified approach across the organisation for operational efficiency and collaboration. * Ensure compliance with quality, safety, and environmental standards. Maintain high standards of SLA and KPI compliance in support and project delivery. * Analyse operational data to identify areas for improvement. * Optimise end-to-end processes to drive revenue. * Develop more »

or Financial services industry knowledge. Making it happen Together. Job responsibilities: Provide leadership to the infrastructure team, including monitoring of internal KPI's and SLA's, carrying out 121 s and providing input to staff performance reviews, development plans and training requirements. Ensure the team provide Infrastructure services in all … testing in conjunction with Business Change, Technology teams and other stakeholders. Ensure vulnerabilities, Pen Test/audit findings are managed and resolved within agreed SLA s. Manage the team including providing coaching and support, supporting performance review with the infrastructure manager, objective setting etc. Promote a team culture and resolving more »

Support Leading a team that manages more than 35 specialist Engineering support contracts with a value of circa £5.5m each year. Ensuring contract support SLA's and KPI's are met and that all support requirements are enshrined within the contract and are aligned to MAG's overarching Procurement policies. more »