1 to 25 of 29 Permanent Service Management Jobs in Manchester

leading financial services organisation, who are seeking an experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. … Role You will work closely with technology teams and stakeholders to optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. ...

easier for everyone to experience the world. Leadership/Team Quote: You'll join the team, responsible for driving continuous improvement across Knowledge Management, Learning & Enablement, Quality, Service Management, and Service Operations. This role will lead our Knowledge Management capability, helping transform organisational knowledge into … strategic asset that powers self-service, AI experiences, and operational efficiency Role Overview Are you passionate about turning fragmented information into trusted, accessible knowledge that powers both people and technology? We are looking for a forward thinking Knowledge Manager to lead the evolution of our knowledge ecosystem. In this ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact … leadership role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

function on a 9-month fixed-term contract . This is an exciting opportunity to lead a specialist deployment team, ensuring the successful delivery, management, and lifecycle support of IT equipment across a large and diverse organisation. As IT Deployment Team Lead, you will play a key role … ensuring colleagues have the technology they need to deliver effective services. You will lead the deployment, configuration, and management of IT equipment, working closely with operational, clinical, and corporate teams to deliver a professional and customer-focused service. You will be responsible for overseeing the full lifecycle ...

network solutions. Main duties of the job You will be responsible for: To own and actively manage Networking Technology Services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. … ensure that other - DDTS support teams are set up to effectively support and maintain the Technology IT Services. Effective stakeholder management and communication to ensure DDTS and user communities at all levels are engaged on topics related to the IT Services they use. Contribute towards Service Design activities ...

where respect is a given, and were always there for one another. Your future, your benefits Holidays rising to 30 days per year with service (plus bank holidays) Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions … coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year Recognition schemes, including Support Centre Heroes and service awards Your future, your role As an Environments and Release Lead, youll be: Responsible for coordinating and controlling IT environments and release activity across ...

manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact in the following ways … Perform root cause analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases ...

Service Manager - Altrincham - Hybrid £50k + Excellent Benefits An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will … play a key role in shaping and scaling the organisation's service function. Key Responsibilities Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget. Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction. ...

Head of Network Services Location: Hybrid Manchester – 2–3 days office Type: Full-Time, Permanent Salary: £75,000 – £90,000k Company A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this … improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change. You’ll be responsible for ensuring services ...

Incident and Problem Management Team Leader Location: Manchester Salary: £47k + Benefits Working pattern: Hybrid We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function. You will lead the Incident and Problem Management team, manage major incidents … Managers • Manage complex incidents and major incidents through to resolution • Lead RCA, PIRs and problem resolution activity • Work with internal teams, suppliers and managed service providers • Report on KPIs, SLAs and service performance • Drive continual service improvement • Support service continuity and disaster recovery planning Key experience ...

architect scalable, secure, and resilient solutions using industry-leading platforms such as Ansible, Splunk, and ServiceNow, ensuring strong integration across monitoring, automation, and IT Service Management (ITSM).This role is architecture-led, focused on solution design, standards, patterns, and client outcomes, rather than day‐to‐day platform administration.Hybrid … role includes the following responsibilities:Design end‐to‐end observability architectures (metrics, logs, traces, alerting, dashboards) using platforms like SplunkArchitect infrastructure automation and configuration management solutions aligned to IaC and DevOps (e.g. Ansible)Define and promote reference architectures, standards, reusable patterns, and best practicesDesign integrations between observability, automation platforms ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

DWP. Digital with Purpose. We are looking for an Senior IT Service Manger to join our community of tech experts in DWP Digital. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement ...

Summary The Client Services Director is responsible for proactively managing all aspects of service delivery, providing leadership and support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery … customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. Main Responsibilities and Accountabilities Individual role holders may be advised of additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication ...

attain SC/DV clearance. As an 2nd line Infrastructure Engineer, you will provide advanced first-line operational support across multiple strategic managed service environments. This is not a traditional helpdesk role and is an exciting opportunity for someone to progress their career. You will be expected to independently … such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management Familiarity with ...

performance Act as a trusted ServiceNow SME, promoting adoption and best practice across the business Configure and enhance key modules including Incident, Problem, Change, Service Request, Knowledge, Service Catalogue and CMDB Manage users, groups, permissions and data quality across the platform Investigate and resolve platform issues, escalating where … best practices Experience working with modules such as ITSM and other enterprise workflows Excellent troubleshooting, analytical and problem-solving skills Solid understanding of IT service management principles and ITIL frameworks Ability to communicate effectively with technical and non-technical stakeholders Self-motivated with strong organisational and prioritisation skills ...

automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations … security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply ...

Applications Service Manager Rochdale £60,532 Rochdale Boroughwide Housing (RBH) is seeking an IT Application Services Manager to lead the performance, stability, and continual improvement of our business-critical application estate. This is a key leadership role within our IT function, responsible for ensuring that systems such … housing management, CRM, and digital platforms are reliable, secure, and deliver a high-quality user experience for colleagues and customers. Working alongside our Technical Delivery Lead, you will act as the operational lead for application services, ensuring that change is successfully transitioned into BAU and that services are well ...

National Highways goals and values. Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance. Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally … events and workshops to influence future strategy and strengthen collaboration. Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies. About you. Strong stakeholder management and influencing capability, with proven ...

senior stakeholders to ensure the right outcomes are achieved. You'll sit alongside leaders across Platform Operations, Infrastructure, Network, SRE, DBA, Retail Operations and Service Management, driving delivery excellence across major technology programmes and ensuring risks, dependencies and delivery challenges are identified and addressed before they impact … portfolio. Challenge assumptions, validate delivery commitments and ensure realistic planning. Manage critical dependencies across infrastructure, platform, network, database and operational teams. Lead governance, risk management and change control across major programmes. Take ownership of the highest-risk initiatives, personally driving programmes through to successful delivery. Improve transparency through evidence ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

working irregular hours and overnight stays when required, with prior notice About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making … you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). ...

strategic and operational leadership role, driving a digital-first approach across infrastructure, cyber security, Microsoft 365, Azure, Dynamics 365, AI agents and care management systems. You will balance reactive IT service excellence with proactive digital transformation, ensuring secure, cost-effective and scalable technology that delivers measurable business value. … will: Own and deliver the Digital & IT strategy and operating model Modernise infrastructure, Microsoft 365, identity, Azure and device estate Establish strong, ITIL aligned service management foundations Strengthen security, compliance and data protection Lead implementation and optimisation of Dynamics 365 or similar business platforms Drive systems integration, automation ...

Responsibilities Lead the delivery of the organisation's TechOps portfolio, including infrastructure, platform and operational technology initiatives. Own programme planning, prioritisation, governance and dependency management across multiple concurrent projects. Partner with senior leaders across Infrastructure, Networks, Platform Operations, DBA, Service Management and SRE teams. Drive change control … risk management and delivery reporting across the technology function. Ensure resilience, availability and operational readiness are embedded throughout programme delivery. About You Proven experience leading large-scale infrastructure or TechOps delivery programmes. Strong understanding of infrastructure, networks, platforms, databases and operational technology environments. Ability to influence and challenge senior ...