13 of 13 DemandTrendPermanent Service Management Jobs in Manchester

Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will play a pivotal role … in implementing and evolving our service management strategy across platforms and products which power payments to millions of people. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is … Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management Framework, eg - ITIL Working knowledge and a clear understanding of service More ❯

Join DWP Digital as an Operations Resilience Manager and help keep our vital services stable, secure, and ready for anything. You'll lead on service continuity and capacity planning, working across teams to spot risks, shape recovery plans, and keep performance aligned with business needs. From forecasting threats to coordinating incident response, your insight will drive smarter decisions and … help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a IT Service Continuity Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas … ll play a vital role in making sure our live digital services stay stable, secure, and responsive, no matter what challenges come our way. You'll lead on IT Service Continuity Management and Capacity & Performance processes, helping to prevent or minimise disruption caused by service loss or disaster. That means working across technical teams and stakeholders to More ❯

ID Device and endpoint support (Windows 10/11, Intune) CRM platforms and proprietary business systems Manage and maintain technical documentation, knowledgebase articles, and system support records. With the Service Desk Management, ensure ticket SLAs and priorities are met and reviewed, and that root causes are investigated where needed. Liaise with 3rd party suppliers and software vendors for … or patching. Business Systems & CRM Responsibility Take operational ownership of the CRM systems and business-critical applications that underpin multiple group businesses — including systems used by sales, operations, customer service, and compliance teams. Understand how these systems are used in each business unit and how data flows between them. Maintain system performance, access management, configuration changes, and patching … 1st line analyst, offer coaching where needed, and ensure smooth escalation paths are in place. Help plan workloads and priorities between reactive support and proactive systems work. Encourage a service-focused culture and lead by example in communication, documentation, and user support. Process, Project & Service Improvement Contribute to the delivery of small-to-medium system improvement projects, such More ❯

Date: Immediate Client Site Full-Time | Monday to Friday | Onsite Your Mission: As an IT Support Analyst , you’ll be the frontline of technical support — delivering best-in-class service to end-users, resolving hardware and software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and … support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure … system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service More ❯

Service Desk Operator - Manchester - £30k + Excellent Benefits About the Role: Do you have a passion for IT and customer service? We are looking for a Service Desk Operator to join our growing IT support team. As the first point of contact for technical issues, you will provide first-line support, troubleshooting IT problems, and ensuring that … resolve incidents or escalate them to the appropriate team. Diagnose and troubleshoot basic software, hardware, and network issues. Provide guidance to users on IT best practices and available self-service options. Work closely with managed service providers to resolve technical problems. Ensure timely updates and communication to users about their service requests. Maintain accurate records of incidents … and resolutions within the IT service management system. Contribute to the knowledge management database to improve first-time fix rates. About You: Experience in a customer-focused IT support role. Strong troubleshooting skills for Windows operating systems and Office applications. Knowledge of networking, telephony, and end-user hardware support. Ability to explain technical concepts clearly to non More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

the use of, and business value delivered through, the applications in the Finance process area. To ensure that IT services in the Finance process area are restored to normal service as soon as possible with minimal disruption to the business. To identify and implement solutions to known problems through the change management process. To ensure that all IT … relations with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role "Please note More ❯

days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Role Purpose: To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support. Key Responsibilities: Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers … key performance indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. … Participate in a 24/7 on-call rota where required. Be prepared to work occasional overtime when necessary. Mentor junior engineers when needed. Comply with company policies and management system requirements. Maintain company equipment in good working order and condition. Follow applicable site-specific policies and processes. Create and maintain technical documentation where required. Skills and Experience: Professional More ❯

days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Role Purpose: To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support. Key Responsibilities: Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers … key performance indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. … Participate in a 24/7 on-call rota where required. Be prepared to work occasional overtime when necessary. Mentor junior engineers when needed. Comply with company policies and management system requirements. Maintain company equipment in good working order and condition. Follow applicable site-specific policies and processes. Create and maintain technical documentation where required. Skills and Experience: Professional More ❯

BI. In this role, you will support colleagues by creating visualisations and reports within Power BI for various business functions. You will enable and enhance the company's self-service reporting capabilities, empowering users to access and utilise data independently based on their requirements. Additionally, you will contribute to the transformation project aimed at rebuilding the Power BI reporting … suites to further improve self-service capabilities. Salary: £40,000-£45,000 + bonus Location/Hybrid: X2 per week to Birchwood Office (Monday & Wednesday) Requirements: Advanced experience with Power BI Desk and Power BI Service (Minimum 3years) Strong knowledge and experience with data modelling and adhering to best practices (3years +) Extensive experience with SQL Service Management studio i.e. Query writing and optimisation Advanced knowledge of DAX Desirable background in financial services (insurance, banking, trading) or exposure to complicated data Desirable experience with Python and AWS If you're looking to join a company that is reaping the rewards of a recent transformation, one that owns its IT suite and is ambitiously paving the More ❯