1 to 24 of 24 Permanent Customer Engagement Jobs in the Midlands

Position: Technical Delivery Manager The Technical Delivery Manager is pivotal in ensuring the effective delivery of high-quality technical products and services, aligning with customer requirements and contractual commitments. The successful candidate will be an expert in utilizing digital technologies to deliver new and enhanced products using agile methodologies. … bespoke software products through collaboration with internal and third-party software development, architecture, quality assurance, and infrastructure teams. The role involves close coordination with customer-facing Project Managers and internal technical delivery teams to ensure seamless operational delivery of customer changes throughout the entire delivery lifecycle (requirements, development … testing, and roll-out). Responsibilities Technical Delivery - Planning Collaborate with customer-facing Project Management, Solution Architecture, Product Management, Technical Architecture, and Infrastructure teams to analyze customer/investment change programs and identify technology deliverables, milestones, and required activities. Develop an operational delivery plan covering the entire delivery more »

social media campaigns that increase brand awareness and audience engagement. Targeted Email Marketing : Design and execute targeted email marketing campaigns, optimising for deliverability and customer engagement. Performance Analysis & Reporting : KPI Tracking : Monitor and analyse key performance indicators (KPIs) to evaluate the success of digital campaigns. Skills and Experience: Marketing … businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of +85 Gold Award Investors in People Accreditation 3-star World Class Best Companies accreditation, and for 2022 and 2023: The more »

What will you do as a Software Implementation Consultant? You'll be responsible for end-to-end implementation projects focused on the integration of customer ERPs (such as Oracle, SAP, and Sage) with a powerful, SaaS document automation platform. From conducting customer assessments and scoping out requirements to … Technical consultant Preferably have a background in SaaS (Software as a Service) Exceptional problem-solving, project management, and communication skills Willingness to travel for customer engagements, which means you must hold a valid UK passport Willingness to spend up to a paid 2 weeks initial training in Lyon, France more »

their IT strategy and requirements and how we may be able to support them to achieve their goals through technology whilst growing our SME customer base. This role will be specifically targeted on new business growth and retention of existing revenue. This is a great opportunity for someone who … to super charge your Account Manager career in Technology, this could be for you. As an Account Executive, you will be responsible for: Proactive customer engagement - minimum of 1 call/interaction per month and account review is completed Meet and exceed all sales targets and KPIs set … by line manager for new business and retention Building of account development plans to understand the white space analysis in our customer base and where potential upsell opportunities are Identify any retention risk and update save strategy plan Uncover opportunities and create win strategies within the allocated base of more »

strategy working closely with the executive committee and senior stakeholder to convert market leading innovations in product ready innovations. With a background in developing customer facing, cloud hosted financial services products this Senior Product Owner will be responsible for the analysis of the company's existing customer engagement … skills: At least 10 years experience working within a product management or ownership ideally gained working within financial services Demonstrable experience leading on complex customer facing digital product development ( Extensive executive committee and board level stakeholder engagement Experience creating product roadmaps ability to identify and fix product roadblocks … excellent progression opportunities then please click apply now to be considered. Senior Product Owner £95,000 - £105,000 plus benefits Product, user stories, stakeholder engagement, agile, roadmaps, Financial services, banking more »

delivering change in a highly integrated complex technical environment you'll be responsible for the design, development, implementation, and service support of our Dynamics Customer Engagement platform (Customer Service and Model Driven Apps) and associated services for our core Housing Association business. In addition to the underlying … plans, to adequately support the needs of Clarion's Customers and Stakeholders is vital! Responsible for all aspects of the lifecycle of the Dynamics Customer Engagement platform, including design, development, planning, implementation, configuration, and ongoing support, along with owning and managing resource allocation of the team across all more »

software integrations to meet unique client needs. With a focus on reducing workplace stress and enhancing efficiency, they are dedicated to offering first-class customer service and leveraging emerging technologies. Key Responsibilities: Lead Multiple NetSuite Implementations: Manage projects from start to finish, ensuring milestones and project goals are met. … Customer Engagement: Plan and conduct customer meetings, process walkthroughs, and training sessions to ensure successful adoption. Solution Design: Work closely with the technical team to create and deliver tailored solutions that address customer business processes. Team Collaboration: Mentor and manage junior staff, contributing to their professional … and meet deadlines. Flexibility and Adaptability: Eagerness to learn new technologies and adapt to changing project requirements. Client-Focused Mindset: Commitment to delivering excellent customer service and building client relationships. Professionalism: Ability to represent the company professionally during client interactions. Desirable Certifications: Suite Foundation Certification Suite Administrator Certification ARM more »

The Digital Marketing Executive plays a pivotal role in planning and executing digital marketing campaigns to drive sales, brand awareness, customer engagement, and lead generation. They are responsible for managing various digital channels with a particular focus on Email Marketing, CRM Management and SMS Marketing, analysing data to … in the right way. E - Entrepreneurship We focus on what matters with a sense of urgency, we quickly adapt and constantly innovate to meet customer needs. A - Accountability We take ownership and are responsible for our actions and decisions. M - Meritocracy We set challenging but realistic targets and deliver … driven campaigns that engage our audience and boost brand visibility through the power of mobile messaging. Segmentation and Targeting: Segment the database based on customer demographics, behaviour, and preferences to deliver personalised and relevant content. A/B Testing: Conduct A/B tests to optimise elements, such as more »

business problems and designing appropriate technical solutions to meet their needs. Responsible for the design, development, implementation and service support of our Dynamics 365 Customer Engagement platform (Customer Service Workspace and Model Driven Apps) and associated services you'll share your knowledge and experience with the team more »

an experienced dedicated team of engineers within our Rail Division, with the opportunity to work on some exciting large-scale projects. Working with the customer engagement during the Infrastructure implementation and testing phases, you will manage engineers tasks and work on a given project to ensure Implementation and more »

financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs, and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets … the tools and information needed to succeed. Stay up to date with industry trends, new products, and technologies to maintain expertise in the field. Customer Support & Relationship Management: Act as a customer support function, assisting customers with inquiries, providing technical support, and ensuring customer satisfaction. Build and more »

category reach and attract new customersImplement ecommerce activities tailored to the category, including product listings optimization, promotions, and merchandising, to drive sales and enhance customer engagementOwn the category strategy, overseeing product assortment, pricing, and promotional campaigns to maximize revenue and profitabilityManage the end-to-end ecommerce experience for the … optimize category performance and inform future strategiesThe overall objective is to drive commercial success while maintaining the integrity of the brand and delivering exceptional customer experiences. We value candidates with a background in ecommerce and online retail management, preferably within the pet industry. However, we're open to hearing more »

understanding of the local market dynamics, consumer behaviour, and cultural nuances. The successful candidate will collaborate with cross-functional teams to drive brand awareness, customer engagement, and commercial growth in Sweden. Key Responsibilities Translate and localise all aspects of the company website to Swedish language, including product descriptions more »

ACCOUNTABILITIES Develop and execute captivating B2B & B2C email marketing campaigns. Identify and cultivate target audiences, actively maintaining and expanding their email lists. Create personalised customer journeys to elevate engagement levels. Proactively devise and manage communication calendars for both customer engagement and public relations. Collaborate closely with … with the ability to manage multiple campaigns simultaneously. Excellent communication and collaboration skills. DESIRED ATTRIBUTES Creative thinker with a passion for email marketing and customer engagement. Detail-oriented with a commitment to delivering high-quality work. Ability to work independently and as part of a team. Adaptability to a more »

friendly and knowledgeable team at a well-established company offering full product training and further development opportunities. The Role: Deal with the Sales Strategy, Customer Engagement, and Market Intelligence Handle inbound and outbound calls, produce quotes, follow up on leads and develop client relationships Full product training given more »

OTE 60k Hybrid role 3days in 2 days out Location: Northampton, Manchester, London or Chippenham Skills: Cloud, software, retention, onboarding, Microsoft, Azure M365, Sales, Customer success, Account manager. Are you ready to play a pivotal role in our Software Sales Team, embedded within our Technical Pre-Sales function of … Business Solutions and Services? We're looking for an experienced Cloud Sales Operations Expert to elevate our operations and customer success. You will have 3 years experience of cloud sales operation within the Microsoft portfolio Your mission will be to streamline and consolidate our Marketplace portfolio management across multiple … support all incoming communication from customers around support and licence/product queries. Manage the onboarding process for monthly billing until such time as customer engagements pass to the Customer Success Manager Proactively manage and secure software renewals working to a T-60-day renewal plan, working to more »

Dynamics 365 Customer Engagement/CRM Functional Consultant Job Description Fresh opportunity for a Functional Consultant/Analyst, with skills in Dynamics 365 CE/CRM implementation, to join the delivery team at my award winning MS Partner client. This position provides the chance to work on fresh … CE implementations across the UK, and grow experience in an established MS partner environment. This flexible, home based role will require occasional travel to customer site where required - this could be UK wide, however travel will fluctuate depending on the phase of a customer project. What the role … their new D365 CE platform Skills & Qualifications Experienced in the functional implementation of Dynamics CRM/D365 CE end to end (from either end customer or partner perspective) Strong understanding in one of more core modules, including sales, marketing, customer service, field service Full project lifecycle expertise Methodical more »

RA's to join their existing team to enable effective service delivery. LOCATION Midlands (central location is ideal, the role involves regular travel to customer locations) THE JOB ROLE The Retrofit Assessor role is key to the successful delivery of our clients energy efficiency services. It involves: Conducting assessments … any recommendations comply with UK building regulations and schemes such as PAS2035. To be a consultative and positive face of the business, ensuring positive customer engagement. THE PERSON NEEDED Although training and support is provided, for the Retrofit Assess role our client is looking for prior experience. You will more »

a key role for the business, during a time of great investment in tech and systems. You will play a key part in improving customer engagement, through focus groups, panels, A/B testing etc. The ideal candidate will have previous CX/UX experience, and experience delivering … Overview of the role requirements: Previous experience working in a UX Design or Product Designer role with UX focus, preferably with a focus on customer experience and Apps. Experience working with remote/offshore development teams, preferably in an Agile environment. Ability to work with a wide range of … internal & external stakeholders. Knowledge and prior experience of enhancing customer engagement, such as conducting panels/workshops, A/B Testing etc. Analytical mindset with excellent problem-solving & organisational skills. Salary The salary/package for this position is flexible between £55,000 - £60,000 per annum, depending more »

Role Overview: The Head of Digital will play a critical role in shaping and executing the digital strategy to enhance customer experience, streamline operations and drive business growth. This leadership position requires a strategic thinker with a strong background in all digital channels. This is a business critical role … office. Key Responsibilities: Develop and implement a comprehensive digital strategy aligned with the organisation's goals and objectives Lead digital transformation initiatives to improve customer engagement, efficiency and service delivery Manage the UX team to oversee the design, development, and maintenance of digital platforms, including websites, mobile apps … and customer portals. Lead and develop the digital team, fostering a culture of collaboration and continuous learning Ensure data security and comply with regulators Stay abreast of emerging technology and industry trends Qualifications and skills: Experience in a senior digital leadership roles in a regulated environment Strong knowledge of more »

working closely with the SMT and innovation team to convert market leading innovations in financial accessibility into MVP's. With a background in developing customer facing, cloud hosted software products this Product Manager will be responsible for the analysis of the company's existing customer engagement and … an autonomous, knowledge share driven environment. This Digital Product Owner based near Birmingham should have most of the following key skills: - Demonstrable experience delivering customer facing digital products (ideally in financial services) - Experience working with technical stakeholders to deliver projects - Experience writing robust, scalable user stories - Experience creating product … company with excellent progression opportunities then please click apply now to be considered. Digital Product Owner £75,000 - £85,000 Product, user stories, stakeholder engagement, agile, roadmaps, Financial services more »

their client communications strategy. Reporting to the Head of Digital Marketing, you will drive the execution of automated campaigns and personalization tactics to enhance engagement and retention, ensuring compliance with GDPR and the CAN-SPAM Act. Key Responsibilities: Develop and optimise valuable content for communications. Leverage user behaviour data … to personalise strategies and maximise customer retention. Collaborate with the Paid Media Specialist to grow lead acquisition and subscriber base. Ensure targeted and accurate database segmentation. Implement a testing strategy to refine email communication. Work with the design team to create and proof content. Analyse email marketing success and … identify performance opportunities. Make data-driven decisions to deliver personalised content at key customer journey points. Develop a client retention strategy to increase customer lifetime value (CLTV). Review and shape the future communication strategy and CRM platform. Experience: Strong understanding of CRM systems and customer engagement. more »

Title: Cloud Architect Salary: £50k-£80k Location: Chesterfield (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand … and evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs, and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets … the tools and information needed to succeed. Stay up to date with industry trends, new products, and technologies to maintain expertise in the field. Customer Support & Relationship Management: Act as a customer support function, assisting customers with inquiries, providing technical support, and ensuring customer satisfaction. Build and more »