1 to 25 of 38 Permanent SLA Jobs in the Midlands

relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations ...

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

times in line with SLAs. Communicate technical issues in a clear, user-friendly manner. Service Delivery & Compliance Monitor open tickets to ensure progress within SLA and chase resolver groups when necessary. Follow ITIL-aligned processes (Incident, Request Fulfilment, Change, and Problem Management). Adhere to security and compliance standards when ...

multi-system environment. Strong understanding of application architecture, integration, and lifecycle management. Demonstrated experience leading application support and development teams, including vendor management and SLA delivery. Experience of modern platforms such as Microsoft Azure, M365, Power Platform, or equivalent enterprise ecosystems. Knowledge of integration technologies (APIs, middleware ...

surveys) Strong customer retention and long-term account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance and operational excellence Experience & Qualifications ITIL v4 Foundation (essential); additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing service management role ...

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. ...

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. ...

track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow and Office 365 and Active ...

Analytics and Management Information: You will analyse data outputs and work with business functions to identify and deliver continuous improvement. You will ensure client SLA and KPI's are met in full. Operations Management: You will support and develop operational teams to deliver high quality outcomes as well as operating ...

Analytics and Management Information : You will analyse data outputs and work with business functions to identify and deliver continuous improvement. You will ensure client SLA and KPI’s are met in full. Operations Management: You will support and develop operational teams to deliver high quality outcomes as well as operating ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Having strong communication skills is essential for this position as you will ...

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, the candidate will become an integral part ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. ...

strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture . Oversee SLA/OLA performance for infrastructure and Azure managed services , ensuring KPIs and contractual commitments are met. Support and mentor team members, fostering deep Azure capability ...

highly professional manner when dealing with clients/customers Be responsible for cascading & managing QEHS information to all staff Monitor and deliver contractual SLA's Maintain tight operational and financial control over all projects Be responsible for delivering financial targets for all contracts; and setting budgets and forecasts A strong ...

SISS Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...