1 to 12 of 12 Permanent SLA Jobs in the Midlands with Remote Work Options

the appropriate Team. Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s. Remote support of users. Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments. Travel may be necessary from time to more »

that all direct reports have a clear plan for training and development. Ensure Incidents, Service Requests, problems and Changes are actioned within the agreed SLA Produce monthly IT Service MI reports to demonstrate performance of key SLAs and KPIs. Lead and/or participate in internal and external audits as more »

Engineer you will Act as a final point of escalation for technical engineers. Ensure P1 Incidents are resolved in a timely manner to agreed SLA's and maintain strong level of communication with internal and external users. Support with the technical development of junior engineers. Keep up to date with more »

Engineer you will Act as a final point of escalation for technical engineers. Ensure P1 Incidents are resolved in a timely manner to agreed SLA's and maintain strong level of communication with internal and external users. Support with the technical development of junior engineers. Keep up to date with more »

routers, switches) and software-based problems. Ensure data backups, disaster recovery solutions, and security protocols are in place and up to date. Ensure all SLA’s are met in an accurate and timely manner. Skills and Qualifications: Proven experience as an IT Support Engineer or similar technical role. Experience with more »

support role Proficiency in diagnosing and resolving issues with Windows and Mac operating systems Ability to respond to IT requests within a 15-minute SLA window Experience with installing and configuring IT equipment both remotely and on-site Strong customer service and communication skills Familiarity with ticketing systems and documentation more »

and updates on processes and technologies. Policy Development: Refine procedures for cloud operations, backups, and disaster recovery. ServiceNow Management: Oversee incident queues to meet SLA timelines. Client Escalations: Resolve escalated issues in cloud and data protection. Data Protection: Ensure secure, compliant backup and recovery. Incident Resolution: Manage incidents in cloud more »

your day and has enough experience and confidence, to work fully remotely 5 days a week, organising their your workload and diary and hitting SLA targets. The money is up to £55k, plus private healthcare. Anywhere in the UK is fine. They need someone who really enjoys talking to clients more »

in the overall project. Maintaining knowledge of agreed Agile methodology and tools used within the department, ensuring projects operate within agreed tolerances, processes, and SLA’s. Tracking risks, issues, actions and budgets accurately during the lifecycle of projects – escalating issues where appropriate to the project sponsor Ensuring all resources required more »

recommendations as to development approach for current and future technologies Follow agile methodology. Liaising with helpdesk team to ensure timely response to client within SLA Ensure that technical documents are generated to reflect the required application changes At all times, keeping the client at the centre, making sure that client more »

to bottom-line growth. - Mitigate Supply Chain Risks: Collaborate closely with the Operations Director to further minimise supply chain risks, ensuring our suppliers maintain SLA adherence above 95%. Step in as a key escalation point when needed, ensuring swift resolution of issues. - Engage with Top Suppliers: Hold weekly meetings more »

be responsible for supporting our business and large growth customers. You will be responsible for managing all service delivery aspects of your accounts, the SLA performance and all associated reporting and data. Your logical and systematic approach will help create, implement and develop efficiencies across the operational process. Specific responsibilities … operational processes and associated relationships as a key contact - Create schedules and process flows to reflect the operation and services we carry out - Monitor SLA and service performance across the accounts - Manage and execute any required service delivery plans - Responsible for operational review meetings, presenting KPI packs and delivering service more »