26 to 50 of 62 Permanent SLA Jobs in the Midlands

a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications/Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies more »

UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved more »

and written communication. Analytical critical thinking and problems solving skills and able to understand users concerns and problems. Ensure service up time to agreed SLA’s and Business Continuity Respond quickly and efficiently to incidents and high priority requirements. Monthly reporting to Head of Digital & Technology on progress against objectives more »

issues remotely and provide them with effective solutions to ensure a positive outcome - Troubleshoot hardware issues and ensure cases are logged within the specified SLA - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

and approach to learning new technologies relevant to the business. Interpret business requirements and technical specifications to complete estimates for change requests within established SLA’s. Gain an understanding of our client’s industry and customer base requirements and how they are met by our client’s product range. TECHNICAL more »

the root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Network Plus at A Glance Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas more »

billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client’s requirements within agreed SLA’s and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »

billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client's requirements within agreed SLA's and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

Key responsibilities- Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved system changes. Produce and update support documentation. Produce regular reports. Management and more »

UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved more »

volume of candidates and running background/referencing checks. To be successful, you should demonstrate the following: Knowledge of stakeholder management, KPI's, and SLA's. Effective communication skills within the organization. End-to-end knowledge of the compliance process. Attention to detail and ability to work in teams. Knowledge more »

for all issues which are outstanding. Scheduling all work on the website and organising the engineers work on a daily basis, whilst also ensuring SLA's are met. Raising new issues, projects, AMS issues and audits onto the website. Managing the projects team resource allocation for all business areas. Maintaining more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »

Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using more »

incidents/service requests within companys ticketing system. Own incidents/service requests or escalate to 2nd/3rdline support where necessary. Work to SLA thresholds for all incidents/service requests. Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment more »

with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »

our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, resolute Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses more »

you'll do: Assist in the capture and record events on callouts, logging times of fibre through splicing and any issues that relate to SLA's for passing to the Lead Cable Jointer/Tester Ensure all test results from planned maintenance and faulting activities are collated, reviewed and issued more »

operational relationship with numerous stakeholders Ensure all completion documentation and as-built information is audited post hand over from the contractor within the agreed SLA and it is checked for accuracy, reporting any discrepancies, Defects and changes via a detailed sign off log to the Head of Build. Overseeing the more »

security of the networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide reporting of both SLA and performance of the networking infrastructure. Work within the IT team to support other areas of the infrastructure where appropriate. Vulnerability/Patch Management & Reporting more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

and responsibilities are : Creating and driving the strategic direction for Managed & Professional Services Ensuring that services meet all statutory requirements and are delivered to SLA, time and budge Managing costs, budgets, and forecasts for all Managed & Professional Services Establish SLA’s, OLA’s and KPI’s to manage the performance more »