51 to 62 of 62 Permanent SLA Jobs in the Midlands

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk more »

required, to all users across the organisation, logging all incidents and service requests accurately and resolving in a timely fashion/within boundaries of SLA/SLO. - Provide technical support to IT team members and act as escalation point for them. - Proactively work to predict issues, as well as the … issues and act as technical lead for incidents where required. - Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language. - As part more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »

Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the more »

Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the more »

operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement … for supervisory roles. Develop existing and new KPI’s to accurately measure the performance in all departmental areas Ensure the team adhere to published SLA agreement and develop the SLA as appropriate in line with company requirements To be continuously aware of the company health and safety policies including environmental … To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles. Experience in supplier management and SLA negotiation. Experience in leading and developing a team. Microsoft Office skills. Excellent communication skills. Performance KPIs. Ability to create, maintain and analyse data. Cost saving more »

requests via email Registering, progressing and closing of the jobs on CMMS systems Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required Generate purchase orders for materials and subcontractor requirements. Inform the Operations Managers of any potential SLA failures. Accurate and efficient more »

IT Coordinator We have a fantastic opportunity for an experienced IT Co-ordinator to join our team, based on site in Kidderminster. This is a new standalone role that will be co-ordinating all IT activity across our 6 offices more »

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £26,000 per annum HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection more »

A large national FM and maintenance company are looking for an experienced Multi skilled maintenance engineer-electrical biased to be based near to few Static Site in Coventry. This is a fantastic role for the right person to join an more »

A large national FM and maintenance company are looking for an experienced Multi skilled maintenance engineer-electrical biased to be based near to few Static Site in Evesham. This is a fantastic role for the right person to join an more »