26 to 50 of 108 Permanent Service Delivery Jobs in the Midlands

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer … Service Engagement Advisor, armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an … integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity, calling more »

our people are allowed to thrive within their roles by providing better and productive ways of working. You will have responsibility for Problem Management, Service Transition, and Continuous Service Improvement (CSI) on behalf of IT Services. We are looking for an experienced Service Transition & Improvement Manager. If … this is you, please see the Skills for the Information Age (SFIA) aligned Job Description with emphasis on Service acceptance, Problem management, and Business process improvement. We are looking for someone to help us improve our digital maturity, reduce demand, and decrease incidents giving our colleagues a better digital … employee experience (DEX). You will be responsible for analysing data, identifying repeat problems, and facilitating solutions. You will be accountable for ensuring formal service acceptance criteria whilst providing leadership to colleagues who you will advise and support as they prioritise organisational capabilities and apply service improvements. You more »

Job summary As a Microsoft 365 Product Owner, you will join our IT Service Delivery team who support 24,000 colleagues delivering Modern Workplace solutions to the Trust. The role includes identifying opportunities, solution design, and implementation of Microsoft 365 Modern Workplace applications, including Office, Teams, OneDrive, PowerAutomate … our responsibilities include the architecture and adoption of Modern Intranets and SharePoint EDRM for our users. You will drive the strategic vision, roadmap, and delivery of Microsoft 365 solutions within UHB. Your focus will be on enhancing end-user experiences, productivity, and collaboration by using existing technologies and assessing … be. Main duties of the job As a Microsoft 365 Product Owner, you will be responsible for driving the strategic vision, roadmap, and successful delivery of Microsoft 365 solutions. Your focus will be on enhancing end-user experiences, productivity, and collaboration within the organisation. The post holder will represent more »

p b Service Delivery Coordinator (Orders) Manchester Hybrid FTC New!/b/p p b Package -/b £21,000 + Good Package/p p A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis more »

FIELD SERVICE ENGINEER - ANNUAL PACKAGE of £60,000 PLUS : CRANES & LIFTING EQUIPMENT – WEST MIDLANDS - UP TO £42,000 BASIC SALARY + OVERTIME (£18,000) COMPANY VEHICLE AND BENEFITS - STRUCTURED TRAINING AND PROGRESSION: Are you a qualified engineer who has hands-on experience with any lifting equipment? Who is looking … Who have a track record of developing their staff? If the answer to the questions is yes, then this is the role for you. Service Engineer role with a focus on Cranes and Conveyors, covering the West Midlands. You will benefit from a stable organization, who train their staff … depending on experience. Lots of overtime with an average extra of £18,000 overtime pay annually across the existing team members. Main Accountabilities: Field Service role – covering the West Midlands PPM maintenance of cranes Breakdown maintenance and fault finding Installation of new kit Inspection of lifting equipment Clear customer more »

Project Team Leader Towcester A leading managed service provider based in Northamptonshire is seeking a Project Team Leader. The company prides itself on delivering proactive IT management and strategic advice to their clients. They provide Network Infrastructure solutions such as Connectivity-as-a-Service, IT Solutions, Mobile Solutions … IT solutions and managed services to their clients. The role requires a blend of technical expertise, leadership skills and a customer-centric approach to service delivery. Responsibilities: Lead and manage a team of IT professionals in the execution of various projects, ensuring timely and within-budget delivery. Act as … a primary point of contact for clients, managing expectations and ensuring a high level of service is maintained. Collaborate with the IT Director to align projects with business objectives and strategic goals. Develop and implement project plans, including resource allocation, timelines, and risk management strategies. Foster a culture of more »

with working in an outsourced setting with ICT vendors. ·Competence in setting priorities, meeting agreed deadlines, and managing stakeholder expectations. ·Proficiency in using ICT Service Desk ticketing systems. ·Understanding of various project management strategies. ·Practical understanding of service delivery frameworks, particularly in relation to managing suppliers and more »

Role Overview: We're looking for an experienced data leader who can promote a data-driven culture and collaborate with senior leadership to enhance service delivery and client satisfaction through data and AI. Also, consult with customers to generate upsells for product innovation. Interested? Please apply with your more »

mental health support services, including a mental health helpline, crisis house, and out-of-hours homelessness provision. Key Responsibilities: Ensure trauma-informed, customer-centered service delivery. Address and learn from complaints promptly. Foster equality, diversity, and individual rights. Maintain strategic relationships with partners and funders. Manage housing services, including more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

global provider of power generation solutions, offering a wide range of products including generators, lighting towers, and handling equipment. We are seeking a skilled Service Manager to join our team. The Service Manager will be responsible for providing on-site technical support, maintenance, and repairs for Pramac equipment … ensuring maximum uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions and more »

in Windows server and Azure technologies (desirable). . Commercial knowledge - project requirements, estimating and contractual awareness. To be able to demonstrate experience in service delivery to clients in full scope of Windows infrastructure. - Able to produce high quality documentation in an agreed format more »

progress quickly. Core responsibilities: Supply customer focused consultancy services and advice to external customers Provide SaaS and Data Insight solutions to solve clients challenges Service Delivery and project management for a varied project pipeline Develop new relationships and consultancy opportunities Manage relationships with third parties Mentor and lead more »

maintenance to ensure high performance and reliability. Generate and present data reports to the Facilities Manager. Conduct risk assessments and identify potential threats to service delivery. Drive continuous improvement in productivity and quality within the Facilities team. Collaborate with Security to manage access control. Coordinate with Change, Architecture, Professional … IST delivery. Strong organizational and prioritization skills. Knowledge of crisis management and command control. Excellent technical report writing skills. Team player with strong customer service skills. Flexible working hours and a full UK driving license. Desirable: SC Security Clearance IOSH qualification General Requirements: Exceptional communication skills. Experience working with more »

training, and assessment by recognition and reward. · Finance/Commercial: Assist the account manager to develop a contract financial plan for revenue and profit delivery, reduction of WIP, Debt, cost reduction and contract growth, and ensure that these and met and exceeded. · Growth: Actively manage asset condition and provide … C&G level preferably ONC/HNC or higher. · Experience of managing direct and subcontracted engineers. · Awareness of compliance requirements across all areas of service delivery. · Strong communication skills with good levels of numeracy and literacy. Conversant with Microsoft Office (Word, Excel, Outlook, SharePoint, and PowerPoint). · Strong organisational … Desirable Experience · Experience in the FM business. · Approved Person in one or more disciplines. · Experience of delivering high levels of customer service. · Identification and delivery of contract growth. Hours of Work · Monday to Friday, 8am – 5pm Benefits 25 days annual leave plus Bank Holidays, plus option to purchase an more »

and effective maintenance regimens are performed and maintained. Provide data reporting to Facilities Manager Provide proactive risk assessments and report any potential threats to service delivery. Support continuous improvement in organisation, productivity and quality within Facilities team. Work with Security to maintain and administer access control requests. Build strong … CRAC Units, Chilled Water Systems and Chillers. Experience of UPS Frames & Generator systems Understanding of PPM & BMS systems Experienced in Fault Diagnosis and IST delivery A motivated team player, confident in a customer facing role to deliver excellent levels of service. Flexibility in working hours Full UK Driving License more »

at the forefront of ensuring that the services provided by your team meet the highest standards. Our mission is to support the production IT service, this includes customer-facing products and critical internal systems. You will ensure smooth operations, timely incident resolution and proactive maintenance. Furthermore, quality assurance, process … that enhance efficiency and resilience. Preferred skills and experience Ability to collaborate with stakeholders, advocating for positive changes that enhance efficiency, reliability, and overall service excellence. Ability to adapt as the technology landscape evolves rapidly and adjust to new tools, processes, and challenges. Experience managing incidents, monitoring system health … and maintaining service levels. Experience in preparing your team for any scenario such as handling a sudden surge in user requests or responding to critical incidents. Experience working closely with other teams including platform, automation, site reliability engineering and service delivery. Ability to work in a fast-paced more »

and system enhancements. Develop deep understanding of current and future PAS 2035 and Funding Scheme requirements to support customers and give them confidence in service delivery. Our Benefits: Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams feel more »

Are you passionate about IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital Support Analyst to join our existing team in our Grimsby office . As Digital Support Analyst you will be providing 1st … systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is Lincolnshire Housing partnership like to work for? Were a local housing … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

system enhancements Develop a deep understanding of current and future PAS 2035 and Funding Scheme requirements to support customers and give them confidence in service delivery Our Benefits: Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams more »

organisation and management of the instrumentation and ensure that it delivers internationally competitive nano and micro fabrication resource. To provide information and advice on service delivery and experimental design to all current and prospective users of the facility. Co-ordinating and managing the daily activity of the instruments … charging and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a service level agreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user … relations both internal and external customers, acting as the key user or customer contact in meeting their service delivery requirements andtechnology expectations. Provide advice and information for current and prospective users on the use of the technology and experimental design. Conduct and oversee specified research work with the more »

equipment. In 2018 we established ourselves as a manufacturer with our own Aegis, Fortis and Parvis machinery range, whilst continuing to deliver high quality service support for metal detection, X-ray and static/dynamic weighing systems supplied by other manufacturers. The Role We are seeking a hands-on … Commissioning Engineer to join our expanding manufacturing and service delivery team in a hybrid factory/field role. Working from both our Rushden production facility and remotely at customer sites within the U.K., you would ideally be located in the Northamptonshire area. The role will support pre-delivery … delivering engineering excellence with timely, cost effective completion. All work will be completed to UKIS quality standards. Key Duties: · Factory Acceptance Testing and pre-delivery set-up to a range of in-line inspection machinery solutions. · On-site installation and commissioning of inspection machinery solutions. · PPM maintenance tasks on more »

Certification in Windows server and Azure technologies (desirable). Commercial knowledge - project requirements, estimating and contractual awareness. To be able to demonstrate experience in service delivery to clients in full scope of Windows infrastructure. Able to produce high quality documentation in an agreed format ... more »

files (electronic and hard copy) are up to date and maintained in an orderly manner. Support with planning and arranging call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Support with routine legionella control activities e.g. tap temperatures and flushing. Complete low risk reactive repairs such … Must be able to work as part of a team Contract/Supplier Management Skills Confident decision maker CAFM Systems Evidence of Excellent Customer Service Delivery Operational experience of managing Environmental, Health & Safety and Quality Systems RESPECT: We act with consideration for others’ ideas and share information openly … collaboration INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities EXCELLENCE: We focus more »