Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
MND Association
We are seeking a Helpline and Support Manager to lead our dedicated MND Connect helpline team. This vital service is there to ensure that people affected by MND are informed, supported, and better equipped to manage their condition. No two enquiries are the same and the service offers … inspire a diverse team of staff and volunteers. Your leadership will be crucial in ensuring our helpline operates effectively and meets the needs of service users. You will be responsible for reviewing service performance using both qualitative and quantitative data, seeking opportunities for improvement and fostering partnerships. In … team's knowledge. Collaboration is essential. You will engage with stakeholders across the organisation, raising the profile of the helpline and identifying opportunities for service improvement. Hybrid Working Expectations: 2-3 times a week office based (Flexibility to attend the office more regularly on occasion may be required to more »
now is the perfect time to be part of our success story. Innovative Environment: Collaborate with a team dedicated to innovation and excellence in service delivery. Career Advancement: Be a part of a growing sales team with ample opportunities for personal and professional development. Role Overview: We are seeking … end technical services rather than products, specifically within Central Government and Healthcare sectors. You'll leverage our market-leading pre-sales, bids, marketing, and delivery functions to drive new relationships and opportunities. We would also consider professionals with experience in the Professional Services industry. Key Responsibilities: Sales Excellence: Sell more »
efficiency services. As part of a national growth they require a number of experienced RA's to join their existing team to enable effective service delivery. LOCATION Midlands (central location is ideal, the role involves regular travel to customer locations) THE JOB ROLE The Retrofit Assessor role is key … to the successful delivery of our clients energy efficiency services. It involves: Conducting assessments of residential properties to identify retrofitting needs and opportunities (evaluating energy efficiency, insulation, heating systems, and potential for renewable energy installation). Producing energy performance certification (EPS/EPR) Ensuring any recommendations comply with UK more »
issues Strong troubleshooting skills with the ability to identify opportunities to improve efficiency. Experience in a customer-facing role working to defined levels of service delivery. Experience with delivering, supporting, and troubleshooting IT services in UK schools desirable, but not a deal-breaker! Great Customer service skills with … stronger. 25 days annual leave + bank holidays Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks more »
and effective maintenance regimens are performed and maintained. Provide data reporting to Facilities Manager Provide proactive risk assessments and report any potential threats to service delivery. Support continuous improvement in organisation, productivity and quality within Facilities team. Work with Security to maintain and administer access control requests. Build strong … CRAC Units, Chilled Water Systems and Chillers. Experience of UPS Frames & Generator systems Understanding of PPM & BMS systems Experienced in Fault Diagnosis and IST delivery A motivated team player, confident in a customer facing role to deliver excellent levels of service. Flexibility in working hours Full UK Driving License more »
at the forefront of ensuring that the services provided by your team meet the highest standards. Our mission is to support the production IT service, this includes customer-facing products and critical internal systems. You will ensure smooth operations, timely incident resolution and proactive maintenance. Furthermore, quality assurance, process … that enhance efficiency and resilience. Preferred skills and experience Ability to collaborate with stakeholders, advocating for positive changes that enhance efficiency, reliability, and overall service excellence. Ability to adapt as the technology landscape evolves rapidly and adjust to new tools, processes, and challenges. Experience managing incidents, monitoring system health … and maintaining service levels. Experience in preparing your team for any scenario such as handling a sudden surge in user requests or responding to critical incidents. Experience working closely with other teams including platform, automation, site reliability engineering and service delivery. Ability to work in a fast-paced more »
