Northampton, Northamptonshire, East Midlands, United Kingdom
Charles Simon Associates Ltd
Service Desk Manager (Service Desk, Management, SLAs, O365, Hands On, Stakeholder Management, KPIs, ITIL) Permanent Northampton Charles Simon Associates are looking to recruit a Service Desk Manager on a permanent basis for our prestigious client based in Northampton. This is an opportunity to … leaders in their field. Some travel will be required. Location: Northampton Salary: Up to £40,000 per annum The Skills/Requirements for the Service Desk Manager are: Previous experience managing teams, ideally up to 5/6 people Setting up and enforcing fresh SLAs and KPIs … the KPIs/SLAs and the ability of the Engineers Getting involved in delivering ITIL is highly desirable Start date is ASAP for the Service Desk Manager The Service Desk Manager will be responsible for: Reviewing the current IT Services in line with the more »
Stourport-on-Severn, Worcestershire, United Kingdom
Luton Bennett
Service Desk Manager(Scheduler/Planner/Controller) Stourport-on-Severn £33,000 to £35,000 + 20 Days Holiday + Bank Holidays + Pension + Health Plan Monday to Friday 8am to 5.30pm (1 Hour Lunch) Service Desk Manager available in a professional … established business. The role will suit those looking for a busy leadership role in a friendly and team-based environment. To apply for the Service Desk Manager role, you need to have strong leadership/management experience as the focus of the role is to ensure excellent … customer service within the department. The key skills requirements are to be highly organised, confident communicating over the phone to a network of engineers and directly to customers, have excellent attention to detail in overseeing the planning of engineer’s routes ensuring efficiency and SLAs are at the forefront more »
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Sanderson Recruitment
ServiceManager Burton-on-Trent (hybrid - 1-2 days per week onsite) Up to £55,000 We are seeking a dedicated ServiceManager to ensure top-tier service and availability for our client's digital platforms. This role is crucial for achieving high … digital ambitions by fostering strong relationships with key suppliers and internal teams. If you have a solid background in service support with modern digital technologies and industry best practices, we want to hear from you. Key Responsibilities: Developing and implementing a Service Strategy for digital technologies Ensuring the … and review processes for critical issues Ensuring all digital applications and platforms are on supported versions and scheduling technical upgrades Monitoring, reporting, and governing service levels to ensure compliance and quality standards Undertaking capacity and performance planning to manage peak demand Requirements: Strong technical support skills in monitoring, alerting more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
Service Delivery Manager Location: Northampton (Hybrid Working - 3 days in office, 2 days remote after 3 month probation) Salary: up to £43k Job Type: Full-time Join our team as a Service Delivery Manager and play a pivotal role in delivering exceptional service to high-profile customers using our Managed Service platform. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent process management skills, and has a proactive approach to customer service. Day-to-day of the role: Proactively manage the performance and communication of … services provided to customers, ensuring operational service targets and contractual compliance are met. Act as the voice of the customers internally, coordinating different teams' efforts in delivering services throughout the lifecycle, and being an escalation point. Support the ongoing execution of IT Strategy Reviews and Technology Roadmaps developed for more »
Service Delivery Manager- St Georges Barracks, North Luffenham £30000 per annum 40 hours per week We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours … per week. As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who … go beyond the plate. Our ideal Service Delivery Manager will : Knowledge of working in a management role within the soft FM service industry Leadership skills and knowledge You will have the ability to display a real passion for food and customer service and be financially more »
Northampton, England, United Kingdom Hybrid / WFH Options
Reboot Recruit
Service Delivery Manager Northampton – Hybrid (3 Days In/2 Days Out) Up to £43,000 + Benefits The company: We are fortunate to be working with a distinguished entity within the IT landscape, celebrated for its long-standing heritage and dynamic approach. This organization boasts a … and public institutions, the company provides an extensive range of services and solutions, leveraging global partnerships to enhance its offerings. The role: As a Service Delivery Manager, you will be responsible for overseeing service delivery to high-profile customers using a managed service platform. Key … responsibilities include maintaining strong relationships, managing performance, and ensuring operational service targets and contractual compliance. You will act as the customers' voice internally, coordinating cross-functional teams to resolve issues, leading service reviews, and ensuring adherence to service management principles. Additionally, you will support IT strategy execution more »
Role: Service Delivery Manager Location: Northampton (on-site working) Salary: £30,000-£43,000 per annum + benefits We are currently working with a large scale IT Services organisation who require a Service Delivery Manager to join their expanding and busy team. You will … be responsible for service delivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will … be responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement. The client are happy to consider an entry level Service Delivery Managermore »
Leicester, Leicestershire, East Midlands, United Kingdom
TOPPS TILES
Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? The Role We currently have an exciting opportunity for a IT Service Desk Manager to join our team! Reporting to the Head of IT Operations, you will own, manage and develop key Service Management processes within the Topps Tiles group. The successful candidate will Lead and motivate a hardworking 7-person IT Service Desk team by delivering a culture of service excellence. Key Accountabilities Customer/Strategy/Plan Lead the team and be a role-model by delivering exceptional more »
Role: Service Delivery Manager Location: Northampton (on-site working) Salary: £40,000-£43,000 per annum + benefits We are currently working with a large sale IT Services organisation who require a Service Delivery Manager to join their expanding and busy team. You will … be responsible for service delivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will … be responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement. Skills and experience required: Client-focused mindset and an exceptional drive to exceeding client expectations more »
Tamworth, Staffordshire, West Midlands, United Kingdom
VPss
An established and growing Driver and Fleet safety systems technology business are currently looking to recruit a Technical Service Delivery Manager who has experience within the Telematics/Fleet Management Solutions or similar sector. Technical Service Delivery Manager main responsibilities will include: Taking full … accountability for service delivery performance, meeting customer expectations, and driving future demand Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary Initiate, own and drive relevant services related to large/multinational fleets, signature accounts to ensure customer satisfaction by ensuring that The … resolution parties, and establish effective communication between stakeholders for post-incident reviews Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery Develop a deep understanding of customers and projects to gain insights into the scope of service delivery Act as a point of more »
Service Delivery Manager - £50K - £80K - Nottingham As a Service Delivery Manager , you will be responsible for overseeing the entire client lifecycle experience. Your main focus will be to meet and exceed operational metrics while building strong relationships with both internal teams and external clients. … You will also drive initiatives aimed at improving service delivery efficiency and enhancing the client experience. Key Responsibilities Serve as the main point of contact for senior client stakeholders. Manage all operational issues related to service and project delivery. Develop and execute service improvement strategies to resolve … annual performance reviews with clients to identify areas for improvement. Collaborate with cross-functional teams to enhance both operational processes and client efficiency. Ensure service and contract performance aligns with client expectations and contractual obligations. Adhere to the company's Information Security Management System (ISMS) and related policies to more »
Service Delivery Manager required by market leading solutions provider. Your role will be to oversee the performance of the organisation's SaaS solutions and the consequent service delivered to customers. The ideal candidate will have a good technical understanding of software, good analytical skills and be … a strong communicator with the ability to ensure continuous service improvements. You will have a proven track record in negotiating and defining KPI's with external customers, and ensuring that these KPI's are met or exceeded. You will be able to point to strong examples of managing and … improving service delivery processes. You will have a strong understanding of the ITIL framework. Experience within Energy/Utilities would be a strong advantage. This is an exciting opportunity to join a rapidly growing organisation, where you can have a real impact on driving service quality and customer more »
Technical Service Desk Manager We're seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment. Responsibilities: Shift Leadership: Support shift leaders to uphold consistent standards. Knowledge Sharing more »
Coventry, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Birmingham)
SF Recruitment are working with a business based in Coventry who is looking for a Service Delivery Manager to join the team Fully Remote Working £31,000 The Position We are looking for a proactive, experienced, and knowledgeable person to be responsible for supporting our business and … large growth customers. You will be responsible for managing all service delivery aspects of your accounts, the SLA performance and all associated reporting and data. Your logical and systematic approach will help create, implement and develop efficiencies across the operational process. Specific responsibilities: - Drive process execution and identify continual … and associated relationships as a key contact - Create schedules and process flows to reflect the operation and services we carry out - Monitor SLA and service performance across the accounts - Manage and execute any required service delivery plans - Responsible for operational review meetings, presenting KPI packs and delivering servicemore »
Commissioning and Servicing Manager Up to £55,000 + company car Nottinghamshire (UK wide travel) Responsibilities: Installation and commissioning of bulk materials handling systems potentially consisting of mechanical, electrical and software components Ability to set up a safe working environment with Health & Safety controls and act as principal … to sales staff in terms of providing time, resources and material estimates and installation and commissioning plans for proposals Support to the Engineering Manager and/or Project Manager for reporting and accurate estimation of timescales and requirements Required skills: Apprenticeship/HND or degree preferred more »
Gainsborough, Lincolnshire, East Midlands, United Kingdom
Acis Group
more efficient for our colleagues and ultimately improve the customer experience, whether that be digitally, over the phone or face to face. As a Service Improvement Specialist/Project Manager, a typical day might include: Project managing and leading on workstreams for process improvement for IT systems … teams to capture their requirements, acting as the conduit and translator between the business and systems technical teams. Working with the Business Systems and Service Improvement Manager to embed business change across the organisation, securing agreed business decisions which promote benefits to the organisation. Organising and running … To become an accurate Data Driven organisation. Assisting with IT testing strategies and developing test plans and scripts to apply to functional processes within service areas in controlled test environments. Work flexibly in the interests of the service this may include undertaking other duties appropriate to the responsibilities more »
Are you an experienced Customer ServicesManager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity … as a Member ServicesManager for a socially aligned procurement framework in the West Midlands. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their … customer service provision. The objective of the role will be responsible for supporting a team of regional Account Managers, and the Senior Management Team, in ensuring that outstanding customer service is provided to customers and suppliers alike. Day-to-day duties will cover administrative and account management tasks. more »
Mansfield, Nottinghamshire, East Midlands, United Kingdom
Total Integrated Solutions Ltd
an excellent opportunity to enhance your career within the security and communications industry. You would be required to provide support and assistance to the Service and Maintenance Manager and deliver key accounts. You will need to have excellent communication skills. The role involves: - Key Account Coordinator for …/new assets. Request POs and arrange for remedials to be undertaken following PPM works (To include sourcing of parts). Chase engineers for service request updates. Completion of Ad hoc admin tasks. Provide training and support on company procedures/processes to ensure all team members are working … ensure client requirements are achieved in a timely manner. Provide resilience within the team across all branches and support where necessary. Manage acceptance into service process. Key experience/qualifications: Good IT skills and a familiarity with Microsoft software packages are essential. Excellent customer service skills. You will more »