7 of 7 Permanent Support Manager Jobs in the Midlands

Application Support Manager - Leicester Hybrid About the Role We are seeking a highly skilled and motivated Application Support Manager to lead a dynamic team responsible for the support, maintenance, and continuous improvement of business-critical applications. This role demands a hands-on professional with deep … complex technical issues. You'll play a pivotal role in ensuring application reliability, performance, and user satisfaction. Key Responsibilities: Lead and manage the Application Support team in resolving incidents, service requests, and change requests. Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution. … Monitor application performance and proactively identify areas for improvement. Maintain and improve documentation for supported applications, processes, and troubleshooting guides. Drive continuous improvement in support processes, tools, and user experience. Ensure compliance with service level agreements (SLAs) and regulatory requirements. Requirements: Proven experience (5+ years) in Application Support More ❯

Job Overview Our client, we’re working with exclusively, Has an opportunity for a Support Contracts Manager with a passion for engineering and a good knowledge of software systems, networks and software development, to join their expanding team with leadership qualities. The Support Manager will be … is looking forward to building additional team strength across all areas of the business. Responsibilities and Duties Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members … including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure efficient and effective customer service Work with Sales to communicate More ❯

Job Overview Our client, we’re working with exclusively, Has an opportunity for a Support Contracts Manager with a passion for engineering and a good knowledge of software systems, networks and software development, to join their expanding team with leadership qualities. The Support Manager will be … is looking forward to building additional team strength across all areas of the business. Responsibilities and Duties Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members … including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure efficient and effective customer service Work with Sales to communicate More ❯

Technical Sales Manager £47,000 - £55,000 + Pension + Bonus Northampton Are you a proven manager of Technical sales teams? Do you enjoy helping customers navigate challenges and find effective solutions? Have you managed large teams of over 15 staff? On offer is an exciting opportunity to … and provides stability, reliabilty and an unrivalled expertise in their field of expertise. You will manage and lead a team of engineers and technical support (15+) staff to provide internal technical advice and product support to customers' requirements/specifications. THE ROLE Manage five technical teams Adhere to … apply now' to forward an up-to-date copy of your CV, or call us now. Reference number: BBBH19300 Key words: Fluid systems, Pneumatic, Manager, Engineering, Support, Rushden, Northampton, St Neots, Bedford, Huntingdon, Kettering Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of … company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions … with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells, one to one's and tool box talks, where training needs can More ❯

We have an exciting development opportunity as a secondment until September 2025 within the Patient Access Support Services Team. The role involves managing and supporting the Medical Records Team at Queensway BP and the Reception and Onsite Teams at PRH. Main duties of the job The successful applicant is … expected to work closely with the Support Services Manager for Reception and Admissions at RSH. Ensure the smooth day-to-day operational performance of the Teams, managing HR issues such as sickness, absence, appraisal, performance, conduct, training (including statutory training), and health and safety. Ensure all areas are More ❯

We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a Technical Support and Training Manager to come and join our team at our Head … Office, Ibstock, LE67 6HS. Job Purpose: To support Ibstock customers, technical and sales teams on technical/installation matters and training on Futures Products and Systems. Key Accountabilities: Provide first line technical support to Ibstock Futures installers and partners via phone, email or face to face on site. More ❯