14 of 14 Permanent Customer Service Jobs in Newcastle upon Tyne

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

servicing, and maintenance of fire alarm systems Working on security systems including intruder alarms, CCTV, and access control Fault finding and repairs Completion of service reports and documentation Providing a professional and customer-focused service Participation in an on-call rota (where applicable) Requirements Previous experience … access control systems Understanding of relevant British Standards (e.g. BS5839) Full UK driving licence Ability to work independently and manage workload Good communication and customer service skills Desirable (Not Essential) Industry-related qualifications Manufacturer training (e.g. Gent, Apollo, Hikvision, Paxton, Texecom, etc.) FIA or equivalent certifications Package Salary ...

Customer Contact Analyst Salary circa £30,000 per annum Plus 34 days leave, rising to 39 (includes bank holidays and a me day and the option to buy 5 more each year!) and 2 paid volunteering days each year Permanent, Full time (37.5 hpw) One Strawberry Lane, Newcastle upon … Tyne We cant offer CoS for this role Home, a place where you belong You will turn customer conversations into insight that actually changes how we work. Instead of creating reports nobody reads, you will build stories that help our Customer Service Centre make better choices every ...

Title: IT Engineer Location: Newcastle Salary: Up to £35,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support … clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/ ...

tech-savvy problem solver who thrives on delivering world-class service? Do you want to join a company that is not just "well-known" but genuinely respected as a leader in its field? Our client, a highly regarded and long-established software platform based in Stoke-on-Trent … looking for a Software Customer Support Specialist to join their growing team. This isn't just a "helpdesk" role; it's an opportunity to become a product expert and a vital link between a prestigious brand and its loyal user base. The Role Working within a collaborative and high ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

order that your application can be reviewed. We are looking for a Technical Hardware Engineer to provide continued support to our growing and established customer base within Newcastle and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your … blog via the link here ! What will you be doing? Ensure Microlise product portfolio is full integrated into our customers assets Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite Completing survey visits and identifying suitable solutions Completing QA (quality assurance ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges … think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At the company ...

Path2 Solutions are working with one of the UKs most recognised media companies recruiting Contact Centre Advisors for its fantastic operation based in Newcastle. Contact Centre Advisors are a vital part of our operation and ...

practice development Key Skills Proven end-to-end D365 CE project delivery experience within a MS Partner environment (preferred) Strong functional knowledge of customer service, omnichannel/contact centre. Hands-on customisation experience within D365 CE Exposure to Power Platform, particularly Power Automate & Power Apps. Ability to work ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

will also be responding to live incidents on the various platforms, taking ownership and working to resolve them ASAP. Working closely with colleagues across service lines to investigate issues, clarify root causes, and implement long-term solutions. Analysing and manipulating data using tools like Excel and Access. What youll … solutions, Metis, and Workday. Previous experience in test execution including HR and Payroll systems. The ability to investigate live issues and deliver excellent customer service. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply ...