1 to 25 of 33 Permanent Customer Service Jobs in Newcastle upon Tyne

Customer Service Representative - August Start! Newcastle - Onsite 5 days a week 6 month contract Inside of IR35 Rate - £17/hour The Role As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. … online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary. Key Responsibilities: Responding to customer queries via phone, email, chat and post. Provide customers information relating to the program. Deliver … excellent customer service to customer. Raise tickets in Service Now. Redirect tickets to correct resolving areas. Handling disputes and complaints professionally and efficiently, ensuring prompt resolution. Managing Ad-hoc requests. Maintaining accurate records of interactions and following up on outstanding queries. Ensuring compliance with policies and government More ❯

000+ spaces and 40 multi-family apartment communities, nearly 7,300 units! IPG has eight core values: Integrity, Persistency, Fun, Continuous Change, Ownership, Teamwork, Customer Service and Diversity! Does this sound like you? You'll fit right in. What's in it for you? $25.00 hourly Medical, Dental … collaborate effectively with team members Exceptional time management and problem-solving skills Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability … of the property Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement Ability to handle complaints and ensure community standards are upheld Strong verbal and written communication skills to interact with tenants, contractors, and local authorities Must have a valid driver's license More ❯

in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! The Role As an IT Helpdesk Technician, you will play a pivitol role for … our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local schools in the area Escalation: Escalating complex issues to … higher-level support teams as necessary. Documentation: Maintaining accurate records of issues and resolutions. Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates. Technical Skills - Windows OS/Server Active Directory & Group Policies Office 365 & Azure Administration Software Troubleshooting Basic knowledge More ❯

Working Hours: 40 hours per week 9am to 6pm, Mon-Fri (Hybrid) Holidays: 29 days holidays (increases to 31 days after 1 calender year service) including bank holidays. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 … to consistently provide the best user experience by focusing on two essential aspects: sustainably increasing app usage and simplifying services to reduce interactions with customer-facing services (Customer Service, Planning, etc.). Based on predefined vision and objectives, you will identify areas for improvement and propose, in … collaboration with business teams and countries (France in particular), the best possible options to consistently deliver significant, customer-oriented, and ROI-driven improvements. The main application is "My Verisure," but the scope could soon expand to other applications. Responsibilities: Deliver features with high quality and within the planned timeline More ❯

solutions and robust network infrastructures transform the way people, places, and organisations work.And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and … think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will More ❯

Career in Recruitment with Tenth Revolution Group Trainee Technology Recruitment Consultant Location: Newcastle Upon Tyne - Office Based Are you a recent graduate, sales or customer service professional looking to launch your career in a fast-paced, high-reward industry? Tenth Revolution Group (TRG) is offering an exciting opportunity … finish – from sourcing to placing candidates. Work towards targets and celebrate success with commission, incentives, and team events. Who You Are: Previous sales or customer service experience A confident communicator with strong interpersonal skills Highly motivated, goal-oriented, and resilient Excited by sales, success, and achieving big things More ❯

Citrix environments. Our client prides themselves on strong communications skills - you will be regularly communicating with clients to ensure they are satisfied with the service you are providing. Overview of the role: The role is to provide 1st and 2nd line technical support to the business, across a large … customer base with bespoke environments. Providing excellent customer service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve … experience with new technologies and enjoy being part of a fast-growing business. 2nd Line IT Support Technician - Skills Required: MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general More ❯

advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers … guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows … and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and More ❯

and optimizing the dialling systems and other critical contact centre technologies. This role involves strategic planning, forecasting, and implementation of technology solutions to enhance customer interactions and operational efficiency. The manager will ensure that all systems are utilized to their full potential, aligning with the contact centre's strategic … IVR (Interactive Voice Response), ACD (Automatic Call Distributor), and workforce management tools. Ensure all systems are integrated effectively to support seamless operations and enhance customer service delivery. Manage relationships with dialler and contact platform vendors, including contract negotiations, service level agreements (SLAs), and performance reviews. Coordinate with More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Digital Channels supporting and leading on Live Service for DWP. Our teams … We'd love you to join us. What skills, knowledge and experience will you need? Proven experience of delivering a consistently high standard of customer service internally and/or externally unaided by identifying clear pathways for resolution and engagement with relevant stakeholders to successfully manage and resolve … issues arising. Demonstrable experience of IT Service Management eg including knowledge of a Service Management Framework e.g. ITIL Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services including independently supporting and maintaining Products and Services and presenting Management Information making recommendations as appropriate. Demonstrable More ❯

individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … such as Microsoft Office, Windows, Active Directory, networks and ticketing systems such as Manage Engine is advantageous. You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You possess excellent communication skills both verbally and via More ❯

individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … such as Microsoft Office, Windows, Active Directory, networks and ticketing systems such as Manage Engine is advantageous. You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You possess excellent communication skills both verbally and via More ❯

individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … such as Microsoft Office, Windows, Active Directory, networks and ticketing systems such as Manage Engine is advantageous. You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You possess excellent communication skills both verbally and via More ❯

individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … such as Microsoft Office, Windows, Active Directory, networks and ticketing systems such as Manage Engine is advantageous. You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You possess excellent communication skills both verbally and via More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to … our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP … to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

a fantastic opportunity to join an established business with over 35 years of experience in the dental sector this company is growing due to customer demand, growing from strength to strength due to their excellent support and customer service. In this role you would be the first point … of contact for clients providing IT software support, IT troubleshooting along with great customer service. The ideal 1st Line Software Support would have come from an IT software background, confident in a dealing with clients over the phone and via email and be looking for career progression and opportunities … Role : Providing software and troubleshooting advice to customers/clients Operating from a help desk and providing support over the phone and email Providing customer care and support The Person : Experience or interest in IT software Good customer service and communication skills Wants career progression Keywords : Software More ❯

Functional Consultant Skills and Qualifications End-to-end Dynamics CRM/D365 CE experience in the functional implementation of the projects (either with end customer(s) or partner(s). Advanced understanding of one or more core modules, including sales, marketing, field service, customer service. Analytic and … a team or independently. Full project life-cycle expertise. Excellent communication skills both written and verbal in order to provide a confident approach to customer interactions and stakeholder management. Interested? Apply today for more details More ❯

for field colleagues as well as refresher training for existing users.- Supporting NPg Unmanned Aircraft Systems (UAS) operations and pilots.- Liaise with IT and service providers regarding faults, issues, functionality and improvement initiatives on Field Systems applications.- Assist with the design and production of digitised forms or mobile data … applications used by field colleagues. K ey Competencies: • Strong communication and interpersonal skills. • Works co-operatively and flexibly as part of a team • Strong customer service skills, taking ownership and delivering solutions to internal customers • Collaborative working, particularly with a variety of internal and external stakeholders. • Excellent skills … may involve visiting and entering our customers’ premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completed. More ❯

and data transfer between systems. Possesses sound judgment, a sense of urgency, and a proven commitment to upholding high ethical standards, regulatory compliance, exceptional customer service, and business integrity. Maintains poise and composure even in high-pressure situations. Desirable: Previous experience and demonstrated success working in a corporate More ❯

to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service. Our premium service to clients is defined by speed, access and communication. These three words guide our actions, both internally and externally and form the foundation our … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … life assurance, discounted legal fees, pension, share incentive plan. What are we looking for in a candidate? You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You will have hands-on experience with scripting languages More ❯

to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service. Our premium service to clients is defined by speed, access and communication. These three words guide our actions, both internally and externally and form the foundation our … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … life assurance, discounted legal fees, pension, share incentive plan. What are we looking for in a candidate? You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You will have hands-on experience with scripting languages More ❯

to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service. Our premium service to clients is defined by speed, access and communication. These three words guide our actions, both internally and externally and form the foundation our … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … life assurance, discounted legal fees, pension, share incentive plan. What are we looking for in a candidate? You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You will have hands-on experience with scripting languages More ❯

to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service. Our premium service to clients is defined by speed, access and communication. These three words guide our actions, both internally and externally and form the foundation our … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of … life assurance, discounted legal fees, pension, share incentive plan. What are we looking for in a candidate? You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You will have hands-on experience with scripting languages More ❯

and markets, while exploring additional ways to better serve existing clients. Support the operations team with account management to ensure a personable and tailored service delivery to all clients brought on board. Ensure clear profit margins on all accounts and jobs, maximizing them whenever possible. Travel to meet with … success in Sea, Road and Air freight sales Good understanding of transport and Worldwide logistics Strong resilience and positivity particularly in challenging situations Outstanding customer service skills Strong negotiation skills The ability to develop and build strong and personable relationships over the phone and in person with a More ❯

carrying out general and specific duties as directed. The role is based at the Royal Victoria Infirmary, Newcastle. Responsibilities SCHNEIDER EXPERIENCE Carry out P.P.M., service, test, diagnose, repair and calibrate advanced electrical and mechanical installations, plant and equipment. To maintain the site Building Management System and other similar computerised … is up held. Person Flexible/Adaptable in approach to work Friendly and approachable manner Pro active approach to work Excellent communication skills Excellent customer service skills Ability to work on their own with minimal supervision Sets and maintains very high standards of delivery - attention to detail essential More ❯