Customer Service Jobs in Newcastle upon Tyne

Customer Service
Tyne and Wear > Newcastle upon Tyne

The table below provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 12 June 2025, comparing them to the same period in the previous two years.

6 months to
12 Jun 2025
Same period 2024 Same period 2023
Rank 18 31 20
Rank change year-on-year +13 -11 +2
Permanent jobs citing Customer Service 36 62 73
As % of all permanent jobs advertised in Newcastle upon Tyne 10.03% 5.34% 9.80%
As % of the Processes & Methodologies category 10.84% 6.30% 10.08%
Number of salaries quoted 28 50 50
10th Percentile £25,000 £21,250 £25,900
25th Percentile £25,087 £22,938 £30,563
Median annual salary (50th Percentile) £26,150 £29,500 £43,500
Median % change year-on-year -11.36% -32.18% +79.38%
75th Percentile £28,750 £42,796 £53,438
90th Percentile £31,900 £47,500 £72,500
Tyne and Wear median annual salary £25,087 £32,500 £42,500
% change year-on-year -22.81% -23.53% +61.90%

All Process and Methodology Skills
Newcastle upon Tyne

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Newcastle upon Tyne.

Permanent vacancies with a requirement for process or methodology skills 332 984 724
As % of all permanent jobs advertised in Newcastle upon Tyne 92.48% 84.68% 97.18%
Number of salaries quoted 228 789 386
10th Percentile £25,000 £31,250 £31,375
25th Percentile £31,900 £37,500 £40,961
Median annual salary (50th Percentile) £52,000 £47,500 £54,621
Median % change year-on-year +9.47% -13.04% +4.04%
75th Percentile £67,500 £65,603 £64,313
90th Percentile £73,750 £75,868 £75,000
Tyne and Wear median annual salary £43,500 £47,500 £52,500
% change year-on-year -8.42% -9.52% +10.24%

Customer Service
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing Customer Service as a proportion of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for Customer Service in Newcastle upon Tyne

Customer Service
Salary Trend in Newcastle upon Tyne

3-month moving average salary quoted in jobs citing Customer Service in Newcastle upon Tyne.

Salary trend for Customer Service in Newcastle upon Tyne

Customer Service
Salary Histogram in Newcastle upon Tyne

Salary distribution for jobs citing Customer Service in Newcastle upon Tyne over the 6 months to 12 June 2025.

Salary histogram for Customer Service in Newcastle upon Tyne

Customer Service
Co-occurring Skills and Capabilities in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.33%) Microsoft Exchange
Applications
1 1 (2.78%) Microsoft Project
Cloud Services
1 5 (13.89%) Azure
1 5 (13.89%) Microsoft 365
Communications & Networking
1 12 (33.33%) Broadband
2 4 (11.11%) Firewall
3 3 (8.33%) TCP/IP
3 3 (8.33%) VLAN
3 3 (8.33%) Wireless
4 1 (2.78%) Internet
Database & Business Intelligence
1 3 (8.33%) Amazon RDS
General
1 20 (55.56%) Social Skills
2 12 (33.33%) Games
3 11 (30.56%) Banking
4 3 (8.33%) Analytical Skills
5 2 (5.56%) Documentation Skills
6 1 (2.78%) Billing
6 1 (2.78%) Finance
6 1 (2.78%) Inclusion and Diversity
6 1 (2.78%) Organisational Skills
6 1 (2.78%) Retail
Job Titles
1 12 (33.33%) Customer Service Advisor
2 10 (27.78%) 1st Line Support
3 6 (16.67%) Technical Support
4 3 (8.33%) Analyst
4 3 (8.33%) Service Analyst
4 3 (8.33%) Support Engineer
4 3 (8.33%) Technical Engineer
4 3 (8.33%) Technical Support Engineer
5 2 (5.56%) Service Desk Analyst
5 2 (5.56%) Technical Advisor
5 2 (5.56%) Technical Support Advisor
6 1 (2.78%) Customer Analyst
6 1 (2.78%) Digital Account Manager
6 1 (2.78%) IT Security Specialist
6 1 (2.78%) IT Support
6 1 (2.78%) IT Technician
6 1 (2.78%) Linux Infrastructure Engineer
6 1 (2.78%) Software Manager
6 1 (2.78%) Technical Security Specialist
6 1 (2.78%) Unix Linux Engineer
Libraries, Frameworks & Software Standards
1 1 (2.78%) RSS
1 1 (2.78%) XML
Miscellaneous
1 1 (2.78%) Analytical Mindset
1 1 (2.78%) Self-Motivation
Operating Systems
1 3 (8.33%) Windows
2 1 (2.78%) AIX
2 1 (2.78%) Linux
2 1 (2.78%) Solaris
2 1 (2.78%) Unix
2 1 (2.78%) Windows Server
Processes & Methodologies
1 17 (47.22%) Problem-Solving
2 3 (8.33%) Collaborative Working
2 3 (8.33%) Customer-Centricity
3 2 (5.56%) Customer Experience
3 2 (5.56%) Information Security
3 2 (5.56%) Practice Management
3 2 (5.56%) Time Management
4 1 (2.78%) Change Control
4 1 (2.78%) Coaching
4 1 (2.78%) CRM
4 1 (2.78%) Customer Requirements
4 1 (2.78%) Cybersecurity
4 1 (2.78%) Data Loss Prevention
4 1 (2.78%) ITIL
4 1 (2.78%) Matrix Organization
4 1 (2.78%) Mentoring
4 1 (2.78%) Project Management
4 1 (2.78%) Resource Allocation
4 1 (2.78%) Root Cause Analysis
4 1 (2.78%) Waterfall
Qualifications
1 2 (5.56%) Degree
2 1 (2.78%) CCDA
2 1 (2.78%) CCNA
2 1 (2.78%) CCNP
2 1 (2.78%) Cisco Certification
2 1 (2.78%) CISM
2 1 (2.78%) CISSP
2 1 (2.78%) CRISC
2 1 (2.78%) DV Cleared
2 1 (2.78%) MCSD
2 1 (2.78%) MCSE
2 1 (2.78%) Microsoft Certification
2 1 (2.78%) PMI Certification
2 1 (2.78%) PMP
2 1 (2.78%) SC Cleared
2 1 (2.78%) Security Cleared
Quality Assurance & Compliance
1 1 (2.78%) Accessibility
1 1 (2.78%) ISO 9001
1 1 (2.78%) ISO/IEC 27001
1 1 (2.78%) PMO
1 1 (2.78%) SLA
System Software
1 4 (11.11%) Active Directory
2 3 (8.33%) Hyper-V
2 3 (8.33%) VMware Infrastructure
Systems Management
1 3 (8.33%) FortiGate
1 3 (8.33%) Microsoft Intune
Vendors
1 11 (30.56%) BT
2 5 (13.89%) Microsoft
3 4 (11.11%) Cisco
4 3 (8.33%) SonicWALL
4 3 (8.33%) Veeam
4 3 (8.33%) VMware
4 3 (8.33%) WatchGuard