11 of 11 Permanent Service Management Jobs in Newcastle upon Tyne

About the Role: The Service Desk Manager oversees the daily operations of the IM&T Service Desk, ensuring timely and efficient resolution of IT incidents and service requests. This includes managing the service desk team, setting performance targets, and improving team productivity and service quality. The role is responsible for maintaining user satisfaction by ensuring … effective first-line resolution, timely communication, and restoration of normal service operations. It also involves overseeing the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration … across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier 3. Key Responsibilities: Oversee daily operations of the IM&T Service Desk Manage team performance Monitor system performance Train, coach, and develop staff Communicate during high-severity IT outages Govern the release/change management process Identify and More ❯

to manage and grow a small team. Excellent planning, documentation, and communication abilities. Nice to Have: Microsoft Azure or Microsoft 365 certifications. CompTIA Security+ or equivalent. ITIL Foundation or service management knowledge. Project management certifications (PRINCE2 or similar). Who You Are:A proactive, resilient, and solutions-oriented leader who thrives on hands-on problem-solving. You More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone … passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams … to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone … passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams … to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and recording accurately … on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business objectives, and operational … requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments Engaging with technical and … non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

teams to be fully engaged in their work and dedicated to their role. Promote diversity, inclusion and equality of opportunity, respecting differences and external experience. Extensive experience of a service management framework (e.g. ITIL) and proven experience in business relationship management. A champion of continual service improvement, actively improving and optimising current services. Extensive experience in building … spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £72,664. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,050 per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. More ❯

Governance, Risk & Compliance (GRC) Lead Location: Fully Remote - UK Wide Department: Technology – IT Security and Service Management Contract Type: Permanent Salary: £55,000 - £65,000 About the Role We are seeking a highly experienced and motivated GRC Lead to join our Cyber Security team. This role is critical in shaping and delivering our information assurance strategy, ensuring that … environment. Key Responsibilities Own and evolve the Information Security Assurance Framework and programme. Lead themed reviews to assess the effectiveness of security controls. Manage the organisation’s technology risk management programme , ensuring risks are identified, assessed, and remediated within appetite. Oversee Secure by Design initiatives, aligning business and technical changes with security requirements and government standards. Drive compliance with … Lead Implementer . Experience with tools like OneTrust , Varonis , or similar GRC platforms. Why Work Us? Generous annual leave : 27 days starting leave (rising to 32.5 days with service) plus bank holidays. Flexible working options : including home, office, and hybrid working, as well as compressed hours and part-time arrangements. Public sector pension scheme or Nest pension scheme (depending More ❯

Governance, Risk & Compliance (GRC) Lead Location: Fully Remote - UK Wide Department: Technology - IT Security and Service Management Contract Type: Permanent Salary: £55,000 - £65,000 About the Role We are seeking a highly experienced and motivated GRC Lead to join our Cyber Security team. This role is critical in shaping and delivering our information assurance strategy, ensuring that … environment. Key Responsibilities Own and evolve the Information Security Assurance Framework and programme. Lead themed reviews to assess the effectiveness of security controls. Manage the organisation's technology risk management programme , ensuring risks are identified, assessed, and remediated within appetite. Oversee Secure by Design initiatives, aligning business and technical changes with security requirements and government standards. Drive compliance with … Lead Implementer . Experience with tools like OneTrust , Varonis , or similar GRC platforms. Why Work Us? Generous annual leave : 27 days starting leave (rising to 32.5 days with service) plus bank holidays. Flexible working options : including home, office, and hybrid working, as well as compressed hours and part-time arrangements. Public sector pension scheme or Nest pension scheme (depending More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯