7 of 7 Permanent ITIL Jobs in Norfolk

Microsoft Exchange administration. ICT-related qualifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator). Knowledge of Apple devices and telephony systems. Familiarity with ITIL principles and Service Desk processes. ...

troubleshooting, communication, and documentation skills. Ability to work under pressure and meet deadlines. Desirable Knowledge & Skills: Experience with Intune and endpoint management. Familiarity with ITIL-based Service Desk processes. Experience maintaining ICT asset registers or CMDBs. Public sector or local government ICT experience. Ability to explain technical information clearly ...

communication skills. Desirable Knowledge & Skills: Experience supporting ICT service delivery and management. Familiarity with Local Government Reorganisation or large-scale organisational change. Knowledge of ITIL principles or ICT service management frameworks. Understanding of data governance, information security, and digital transformation best practice. Professional certification in business analysis (e.g. BCS, IIBA ...

Essential GCSEs or equivalent (including English and Maths) IT qualification (e.g. ECDL, level 2/3 apprenticeship in an IT subject or equivalent) Desirable ITIL Foundation Experience Essential Experience working in an IT support or asset management role as part of a team Experience of labelling, tracking, and updating hardware ...

require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. Desirable: ITIL accreditation or experience of working in an ITIL environment. Experience or knowledge of Google Workspace. Experience or knowledge of MacOS. Please be aware that this ...

Job summary A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician. This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining a ...

Responsibilities: Assist in drafting, reviewing, and maintaining ICT policies, procedures, and technical standards to ensure compliance with relevant legislation, frameworks, and best practices (e.g., ITIL, NCSC guidance). Work with ICT management to ensure all documents are current, approved, and clearly communicated. Maintain an organised and accessible ICT documentation library … Experience managing multiple documentation streams and maintaining version control. Desirable Knowledge & Skills: Experience in a local government or public sector ICT setting. Knowledge of ITIL, NCSC Cyber Assessment Framework, or similar. Understanding of data protection, cyber security, and information governance requirements. Experience using documentation and asset management tools (e.g., SharePoint ...