2 of 2 Permanent Support Analyst Jobs in the North East

Application Support Analyst - Newcastle upon Tyne Competitive salary | Full-time | 5 days a week in office (Newcastle upon Tyne) About Us We are a newly established joint venture between two global organisations - one a leading management consultancy and the other a major international investment firm. Our mission is to build a team of exceptional technology professionals in the … who take ownership, think critically, and go the extra mile when needed. We encourage creative problem solvers who thrive in fast-paced environments. About the Role As an Application Support Analyst , you will play a key role in maintaining, supporting, and improving mission-critical systems that underpin business operations. You'll work closely with developers, quantitative analysts, and … incident analyses. Implement and manage changes and releases, enforcing proper change management processes. Contribute to improving operational efficiency, reliability, and resilience of systems. Oversee business continuity and recovery processes. Support and maintain monitoring, alerting, and scheduling tools to ensure smooth operation of applications. Required Qualifications & Skills Experience working in a global application support environment, ideally within financial services More ❯

About the Role: I am looking for a proactive and customer-focused Tier 1 Support Analyst to join my clients team. This role has arisen due to an internal move and will be central to ensuring smooth customer support operations and training assistance. You’ll be the first point of contact for customer support queries, managing … confident in handling customer interactions — including those under pressure — and will bring empathy, professionalism, and problem-solving skills to every conversation. Key Responsibilities: Respond to and manage incoming customer support tickets via Zendesk. Escalate technical issues to Tier 2 teams using Azure DevOps. Provide training support and guidance to customers. Maintain high levels of customer satisfaction through timely … and empathetic communication. Collaborate with internal teams to ensure smooth resolution of issues. Document support processes and contribute to knowledge base articles. What I'm looking for: Experience in a customer-facing support role, ideally within a tech or SaaS environment. Familiarity with Zendesk and Azure DevOps is highly desirable. Strong communication skills, especially in high-pressure or More ❯