1 to 25 of 30 DemandTrendPermanent Customer Insight Jobs in the North West

Customer Insight Analyst Location: Rochdale (Hybrid) Permanent, 36.25 hours per week £42,668 + benefits package Are you passionate about using data to enhance customer experiences? Our client is seeking a dynamic and analytical Customer Insight Analyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real … impact by transforming customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry regulations. Data Integrity Monitoring: Ensure survey performance and data quality while continuously seeking improvement opportunities. Feedback … Analysis: Dive deep into both quantitative and qualitative customer feedback to uncover sentiment, trends, and key areas for enhancement. Segmentation Models: Develop detailed customer segmentation models to inform strategic service delivery. Engaging Presentations: Craft compelling, data-driven presentations for senior stakeholders, turning complex insights into clear, actionable outcomes. Cross-Functional Collaboration: Facilitate insight workshops and foster collaboration More ❯

Customer Insight Analyst Salary: £42,000 Our client, a leading mutual housing society with over 12,000 homes, is seeking a Customer Insight Analyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in their Rochdale office) and the opportunity to work directly alongside senior … leadership in a collaborative environment. This position sits within a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys, ensuring compliance … with Tenant Satisfaction Measures (TSM) regulatory requirements. The role centres on analysing customer data and delivering insights back to the business through compelling presentations and visual storytelling. You will create customer segments to better understand tenant needs, with the ultimate goal of making tenants' lives easier through data-driven service improvements. Key Responsibilities: Design and manage comprehensive customer More ❯

Customer Insight Analyst Manchester (Hybrid – 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You’ll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

Customer Insight Analyst Manchester (Hybrid – 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You’ll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

Customer Insight Analyst Manchester (Hybrid – 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You’ll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

Customer Analytics ManagerLiverpool (Hybrid) The Company This is an exciting opportunity to join a leading retailer at a pivotal moment in their data journey; with a huge volume of customer and transactional data, they're investing heavily in analytics to transform insight into strategic advantage, and as the Customer Analytics Manager, you'll be at the … centre of this transformation, building a best-in-class team, shaping customer strategy, and embedding data-led decision making across the business! The Role In this high-impact position, you will: Lead & Develop a Team: Manage, mentor and inspire a team of analysts, creating a culture of curiosity, innovation, and commercial focus. Drive the Customer Data Strategy: Play … pivotal role in evolving the CDP, building robust and accessible data foundations that unlock new growth opportunities. Partner with the Business: Work closely with Marketing, Online, Retail, Merchandising, and Customer Insight teams to ensure data-led strategies shape decision-making. Champion Marketing Effectiveness: Enable Marketing to measure and optimise campaigns with confidence, supporting smarter investment decisions. Automate Insight More ❯

Customer Analytics Manager Liverpool (Hybrid) The Company This is an exciting opportunity to join a leading retailer at a pivotal moment in their data journey; with a huge volume of customer and transactional data, they’re investing heavily in analytics to transform insight into strategic advantage, and as the Customer Analytics Manager, you’ll be at … the centre of this transformation, building a best-in-class team, shaping customer strategy, and embedding data-led decision making across the business! The Role In this high-impact position, you will: Lead & Develop a Team: Manage, mentor and inspire a team of analysts, creating a culture of curiosity, innovation, and commercial focus Drive the Customer Data Strategy … pivotal role in evolving the CDP, building robust and accessible data foundations that unlock new growth opportunities Partner with the Business: Work closely with Marketing, Online, Retail, Merchandising, and Customer Insight teams to ensure data-led strategies shape decision-making Champion Marketing Effectiveness: Enable Marketing to measure and optimise campaigns with confidence, supporting smarter investment decisions Automate Insight More ❯

Customer Analytics Manager Liverpool (Hybrid) The Company This is an exciting opportunity to join a leading retailer at a pivotal moment in their data journey; with a huge volume of customer and transactional data, they’re investing heavily in analytics to transform insight into strategic advantage, and as the Customer Analytics Manager, you’ll be at … the centre of this transformation, building a best-in-class team, shaping customer strategy, and embedding data-led decision making across the business! The Role In this high-impact position, you will: Lead & Develop a Team: Manage, mentor and inspire a team of analysts, creating a culture of curiosity, innovation, and commercial focus Drive the Customer Data Strategy … pivotal role in evolving the CDP, building robust and accessible data foundations that unlock new growth opportunities Partner with the Business: Work closely with Marketing, Online, Retail, Merchandising, and Customer Insight teams to ensure data-led strategies shape decision-making Champion Marketing Effectiveness: Enable Marketing to measure and optimise campaigns with confidence, supporting smarter investment decisions Automate Insight More ❯

Customer Analytics Manager Liverpool (Hybrid) The Company This is an exciting opportunity to join a leading retailer at a pivotal moment in their data journey; with a huge volume of customer and transactional data, they’re investing heavily in analytics to transform insight into strategic advantage, and as the Customer Analytics Manager, you’ll be at … the centre of this transformation, building a best-in-class team, shaping customer strategy, and embedding data-led decision making across the business! The Role In this high-impact position, you will: Lead & Develop a Team: Manage, mentor and inspire a team of analysts, creating a culture of curiosity, innovation, and commercial focus Drive the Customer Data Strategy … pivotal role in evolving the CDP, building robust and accessible data foundations that unlock new growth opportunities Partner with the Business: Work closely with Marketing, Online, Retail, Merchandising, and Customer Insight teams to ensure data-led strategies shape decision-making Champion Marketing Effectiveness: Enable Marketing to measure and optimise campaigns with confidence, supporting smarter investment decisions Automate Insight More ❯

and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You'll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines.- Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction.- Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams.- Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments.- Document and manage data models, analysis logic … and reports to support repeatable, scalable insight generation.- Contribute to predictive modelling projects focused on personalising learning journeys and improving learner retention. Skills & Experience Essential:- Strong SQL skills for data extraction and transformation.- Proficiency with Power BI for reporting, dashboarding, and data storytelling.- Comfortable using Python (or R) for analysis and statistical testing.- Knowledge of Microsoft Fabric or similar More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

international sites. At Graham & Brown, we value curiosity, collaboration, and continuous improvement. Our data and analytics capabilities are central to our business, enabling smarter decisions, seamless operations, and better customer experiences. Joining us means being part of a dynamic, forward-thinking team where your technical expertise has a real impact on global operations and growth. The Role We are … such as Google Analytics, Meta, and other digital channels, ensuring accurate, automated, and insightful delivery of data across the business. This role directly influences global reporting, decision-making, and customer insight initiatives. What You'll Do Develop, maintain, and optimise ETL/ELT pipelines for AX to NetSuite migration Integrate external data sources (Google Analytics, Meta, social platforms More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid£75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email, etc. … . Collaborate with IT and marketing teams to assess ROI on tech investments, platform upgrades, and digital campaigns. Lead monthly performance reviews and provide forward-looking insight to influence decision-making. Develop and manage digital KPIs, dashboards, and financial models that support commercial decisions. Contribute to budgeting, forecasting, and long-range planning cycles, ensuring alignment with business strategy. Support More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email, etc. … . Collaborate with IT and marketing teams to assess ROI on tech investments, platform upgrades, and digital campaigns. Lead monthly performance reviews and provide forward-looking insight to influence decision-making. Develop and manage digital KPIs, dashboards, and financial models that support commercial decisions. Contribute to budgeting, forecasting, and long-range planning cycles, ensuring alignment with business strategy. Support More ❯

alignment to group objectives and client needs. Own product performance - tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. Shape product roadmaps that deliver both shortterm value and long-term differentiation—balancing ambition with feasibility. Work directly … well-maintained and clearly prioritised backlog that delivers value early and often. Champion simplicity and usability - ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? Proven experience owning digital products in a tech-enabled or service-oriented environment. A commercially minded product thinker who blends customer empathy with business acumen. Strong strategic capability, combined with hands-on delivery experience. Excellent communication and stakeholder management skills—able to influence at all levels. Comfort working in environments More ❯

alignment to group objectives and client needs. Own product performance - tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. Shape product roadmaps that deliver both shortterm value and long-term differentiation—balancing ambition with feasibility. Work directly … well-maintained and clearly prioritised backlog that delivers value early and often. Champion simplicity and usability - ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? Proven experience owning digital products in a tech-enabled or service-oriented environment. A commercially minded product thinker who blends customer empathy with business acumen. Strong strategic capability, combined with hands-on delivery experience. Excellent communication and stakeholder management skills—able to influence at all levels. Comfort working in environments More ❯

close prior to the specified closing date. Please apply as soon as possible if interested. About the role We are looking for an analytics leader to take our extensive Customer data and develop it into a strong strategic asset right at the heart of our business. As our Customer Analytics Manager, you and your team wont just analyse … data, you will create key insight that drives everything we do. This is a high impact role, where you will be a strategic partner to the entire business. You will lead the measurement and optimisation of customer behaviour, online performance and marketing effectiveness, ensuring every insight you uncover contributes directly to our long term goals. The role … talented analysts, fostering a culture of curiosity and commercial focus. Your leadership will be pivotal in shaping their careers and ensuring their work directly drives business successes. Drive our Customer Data Strategy: Working closely with key business stakeholders, you will play a driving force in shaping and delivering our customer data strategy. You will be responsible for enhancing More ❯

setup and research to ideation, prototyping, and final high-fidelity design. Work closely with Product Design Manager, UX designers, product owners and stakeholders, ensuring outputs align with brand guidelines, customer insights, and our Design systems. Conduct in-depth UX research to inform and validate design decisions. Analyse data and metrics to bolster design decisions. Facilitate interactive sessions with product More ❯

setup and research to ideation, prototyping, and final high-fidelity design. Work closely with Product Design Manager, UX designers, product owners and stakeholders, ensuring outputs align with brand guidelines, customer insights, and our Design systems. Conduct in-depth UX research to inform and validate design decisions. Analyse data and metrics to bolster design decisions. Facilitate interactive sessions with product More ❯

Job Title: Data Scientist (Modelling & Insight) Location: Manchester (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Scientist to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Scientist, you will use your advanced analytical … skills to directly influence insurer panel performance, ensuring our broking arm maintains a competitive edge through data-driven strategies and advanced analytics. Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the … Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to increase overall company performance Your ideas and solutions will enable improvements to products, prices and processes giving Markerstudy a critical advantage in the increasingly competitive insurance market. As part of your Data Science career you will be expected to further advance a wide range More ❯

Job Title: Data Scientist (Modelling & Insight) Location: Manchester (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Scientist to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Scientist, you will use your advanced analytical … skills to directly influence insurer panel performance, ensuring our broking arm maintains a competitive edge through data-driven strategies and advanced analytics. Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the … Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to increase overall company performance Your ideas and solutions will enable improvements to products, prices and processes giving Markerstudy a critical advantage in the increasingly competitive insurance market. As part of your Data Science career you will be expected to further advance a wide range More ❯

Customer Insights Analyst Up to £51,000 Hybrid - Manchester (2x days in the office) THE COMPANY We have partnered with a global organisation operating in the education sector to source a Customer Insights Analyst. THE ROLE The role involves analysing customer performance and satisfaction data to uncover trends and identify opportunities for improvement. You will assess how More ❯

Customer Insights Analyst Up to £51,000 Hybrid - Manchester (2x days in the office) THE COMPANY We have partnered with a global organisation operating in the education sector to source a Customer Insights Analyst. THE ROLE The role involves analysing customer performance and satisfaction data to uncover trends and identify opportunities for improvement. You will assess how More ❯