24 of 24 Permanent Customer Insight Jobs in the North West

challenge convention, and back ourselves to win. These values shape how we work every day.The Role: We’re looking for a commercially minded and customer-focused Subscriptions Manager to join the Myprotein Ecommerce team. This is a key role responsible for growing and optimising our subscription proposition, helping … build stronger customer relationships, increase retention and drive sustainable recurring revenue across our digital channels.You’ll own the subscription customer journey end-to-end — from acquisition and proposition development through to onboarding, engagement, retention and reactivation. Working closely with Ecommerce, Trading, CRM, Product, Data, Marketing and Operations teams ...

Darwen (2-3 days a week on-site) This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer-centric organisation operating across a large network … ROLE As a Senior Marketing Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with a clear line of sight to business impact. Specifically, you can expect to be involved in the following: Analyse customer and transactional ...

strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.JOB PURPOSEWe’re looking for a high-impact Customer & Marketing Insights Lead to shape and deliver our EMEA insights strategy.This is a hands-on leadership role where you’ll turn complex, fragmented datasets … across customer, sales, pricing, product, and digital into clear, actionable insight that drives growth, margin improvement, and stronger customer engagement.You will combine advanced analytics, commercial thinking, and storytelling to influence real business decisions across a multi-market organisation.KEY RESPONSIBILITIESKey ResponsibilitiesDefine and deliver the EMEA customer & marketing ...

Analyst Lancashire (Hybrid, 3 days in office) Up to £40,000 + Bonus + Benefits If you're passionate about conversion rate optimisation, digital customer experience, and using data to shape commercial decisions, this is an excellent opportunity to join a well-established eCommerce business. You'll play … role in driving online performance, influencing website improvements, and helping deliver a best-in-class customer journey through testing, insight, and experimentation. The Company This organisation is a recognised UK retail brand with a strong digital presence and a continued focus on enhancing the online customer experience. ...

maximize your work-life balance and flexibility through our Hybrid Work Model.Job DescriptionThis role is focused on growing our UK retail customer base by using data, insight and proven solutions to solve real commercial and operational challenges for retailers and FMCG partners.We are looking for a commercially strong … value.This is a consultative, value led sales role. It is less about high volume cold hunting and more about building trust, shaping opportunities through insight, and landing well evidenced deals that deliver measurable outcomes for customers..Key Responsibilities May Include:Develop and implement comprehensive business development strategies to achieve growth ...

experience. This is an exciting opportunity to shape the future of our products by helping AJ Bell better understand our customers and make smarter, insight-driven decisions that enhance their experience. Reporting to the UX Research Lead, you will lead complex, higher-risk, and strategically significant research across … proposition, working closely with Product Managers, UX Designers, and other stakeholders to uncover meaningful insight and shape decision-making. Working within an established UX Research function, you will contribute to a growing body of customer understanding while helping to raise the quality, consistency and impact of research through ...

go. If you love making a difference, you’ll love making it sparkle for millions of Very customers. This role spans our Digital Customer Experience and Marketing Tech functions: our Digital Customer Experience team owns the end-to-end journey across web and app, creating seamless, insight … designs, builds, integrates, and operates the technology that underpins our marketing strategy. Bringing together Product, UX, Research, Engineering, Delivery and BA expertise, we use customer insight and data to design, build and optimise intuitive, high-performing journeys that remove friction, improve engagement, and deliver measurable value. About ...

looking for a Product Manager to join the Tote and play a pivotal role in shaping and improving the customer experience across our digital products. In this role, you will drive key growth initiatives from early problem validation and ideation through to development, launch, and ongoing optimisation. You will … experiences that make the most of the Tote’s unique proposition.Working closely with the wider Product and Commercial teams, you’ll influence strategy, champion customer needs, and help drive adoption and engagement across our full suite of products.What you’ll be doing:You will work with the CTPO, Product ...

growing digital platform. You'll work at the heart of product decision-making, driving experimentation, influencing roadmap priorities, and uncovering insights that directly impact customer acquisition, activation, and retention. The Company They are a high-growth, consumer-focused technology business with a strong product-led culture and an expanding … international customer base. Data plays a central role in how they build products, improve customer experiences, and drive commercial outcomes. With significant investment in analytics, experimentation, and innovation, they offer an environment where analytical thinking is genuinely valued. The organisation operates with a remote-first mindset and prioritises ...

environmentExperience in delivering solution architecture within an organisation’s sales and/or service functions, leveraging the following Microsoft Dynamics 365 modules:Sales (essential)Customer Service (essential)Field Service (preferred)Marketing/Customer Insights – Journeys (preferred)Customer Insights – Data (preferred)Omnichannel for Customer Service (preferred)Experience … following:Microsoft Copilot Studio – designing, building and deploying custom Copilots and agents integrated with Dynamics 365 CRM processesDynamics 365 Copilot features in Sales and Customer Service (e.g. AI-generated summaries, email drafting, case resolution suggestions, real-time agent assist)AI Builder – document processing, prediction models, and form recognition within ...

impact. This is a fantastic opportunity to join a high-performing digital team where your ideas, experiments and insights will directly influence lead generation, customer experience and revenue growth. The Opportunity You'll own the end-to-end CRO roadmap, running an always-on testing programme across landing pages … user journeys, forms and CTAs. Working alongside SEO, Paid Media, UX and Web Development teams, you'll combine behavioural data, customer insight and commercial performance to identify opportunities and deliver measurable improvements. If you're passionate about experimentation, analytics and creating seamless customer journeys, this role offers ...

join our growing Product team, working closely with Product Managers, Engineers and key business stakeholders to help shape and improve our products through customer insight and data-driven decision making. What you'll be doing: Gather and document business and user requirements, translating them into actionable product requirements. … Analyse customer feedback, product usage and market trends to identify opportunities for product improvements. Work alongside Product Managers to prioritise features and maintain the product backlog. Produce user stories, acceptance criteria and functional documentation. Collaborate with Engineering, Design and QA throughout the product lifecycle. Monitor product performance using data ...

Service Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction. Own the end the to end delivery of Service Design and Transition activities for projects. Ensure effective warranty and early life management for project deliveries … Live Service. Key requirementsKnowledge & Experience:Forward thinking and detailed and passionate Service Management professionalProcess improvement skillsExperience of Customer Insight practices e.g. Voice of the CustomerExperience in developing insight from a variety of data sources including those created by other teams such as data analysis and external researchExperience ...

efficiency, quality and consistency of core manufacturing processes, specifically execution and equipment effectiveness.Sales Effectiveness: Simplify the process to find, trust and consume relevant customer insights that drive sales growth and improved engagement.Productivity: Expand operating margin through efficiency by systematically reducing our operating expenses across the company, improving profitability.Your Responsibilities ...

That means owning the post-booking experience, giving people hiccup-free holidays and easy self-service when plans change, and working with marketing and customer operations to build loyalty that makes the next booking feel obvious. It's a big space with plenty to get your teeth into.The role … rather than just managing processes or people. Leveraging modern tools and systems, our senior designers directly solve complex end-to-end customer challenges rather than just managing processes. How, When & Where we work.We want you to do your best work without sacrificing your life outside of it:Hybrid Working ...

develop tailored client solutions Manage and maintain an accurate sales pipeline, providing regular forecasting and revenue reporting Monitor market trends, competitor activity and customer insights to identify new opportunities and mitigate risks Support marketing initiatives through targeted campaigns and demand generation activities Experience & Requirements for the Senior Business Development … within a consultative or solution-selling environment Experience collaborating with technical, product and operational teams to develop commercial propositions Ability to use market intelligence, customer insight and data to influence sales strategy This is an excellent opportunity for an experienced Business Development professional to join a forward-thinking ...

offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house … teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product.User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement.Develop and maintain the roadmap prioritise ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong understanding ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Analyst £30,000 - £40,000 Lancashire (3 days a week in office) If you're passionate about Conversion Rate Optimisation and enjoy turning customer insights into measurable commercial impact, this is an excellent opportunity to take ownership of a growing CRO programme. You'll join a well-established ecommerce … business that is investing heavily in its digital capabilities, giving you the platform to influence website performance, customer experience, and revenue growth. THE COMPANY This organisation is a recognised leader within the retail sector, combining a strong digital presence with a customer-first approach. They are continuing ...

performance, and growth at scale. You’ll lead trading for France, manage a high-performing direct report, and use industry-leading data, technology, and insight to drive revenue, profitability, and new customer growth. Working closely with senior regional stakeholders and expert central teams, you’ll localise strategy, move … Delivering annual budgets and producing a detailed annual operating plan for the French market. Leading Ecommerce Trading to maximise revenue, gross profit, and new customer growth. Ensuring the French territory works collaboratively with wider marketing and commercial channels to measure productivity and performance through data. Partnering closely with marketing ...

through testing, analysis and optimisation. Core Responsibilities for this CRO Analyst Implement and develop an ongoing CRO programme to improve website conversion performance. Analyse customer behaviour using heatmaps, user recordings, funnel analysis and other research tools. Identify testing opportunities and present recommendations to Design and Digital teams. Prioritise … initiatives using customer insights, analytics and commercial objectives. Coordinate A/B testing programmes from planning through to implementation and reporting. Collaborate with Product and Development teams on more complex optimisation projects. Core Experience for this CRO Analyst Role Previous experience within a CRO, eCommerce, Digital Analytics ...

align marketing efforts with product development. Create and manage marketing campaigns to drive product awareness and sales. Conduct market research to identify trends, customer needs, and opportunities for growth. Craft compelling product messaging and positioning to differentiate offerings in the Technology market. Analyse campaign performance and provide actionable insights … markets. * Strong understanding of GTM strategies within the tech sector. * Strong understanding of product positioning and branding strategies. * Proficiency in analysing market trends and customer insights, and able to translate data into actionable insights. * Excellent communication and collaboration skills. * Ability to manage multiple projects and meet deadlines effectively. * Knowledge ...

upselling pay-as-you-go customers. Build and manage ecosystem relationships with CDP, SI, and ISV partners to enhance sales reach and support customer success. Develop a territory plan and allbound strategy by working with your SDR, marketing and channel partners to maximize new logo acquisition.Oversee all customer … calls and demos through to POC support and technical support sessions with SE/SA team collaboration.Address objections and overcome contractual challenges to maximize customer value and satisfaction. Apply MEDDPICC principles to manage opportunities and ensure alignment with customer needs effectively. Maintain a growth mindset, continuously learning ...