1 to 25 of 66 Permanent Customer Insight Jobs in the North West

Work on customer-focused products, digital experiences and strategic partnerships, helping shape solutions used by millions of people across the UK. Duration – 2 years Salary –£42,000 + fantastic benefits Locations –North West (Manchester & Chester), South West (Bristol & Cardiff), West Yorkshire (Leeds & Halifax) and Edinburgh. Hybrid working: minimum … Qualifications – Chartered Banker qualificationopportunityplus structured training and development. Shape products and partnerships used by millions Banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend, invest and borrow money. To stay ahead, we need talented people ...

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

experienced customer service leader who is passionate about improving service, developing high-performing teams and delivering better outcomes for customers? Residential Management Group (RMG) is looking for a Customer Service Manager to provide end-to-end leadership across our 24/7 Customer Service Centre, IT Service … resolution. You'll bring teams and service areas together, translate strategic priorities into effective day-to-day delivery and lead improvements across performance, quality, customer satisfaction and first-time resolution. You'll also play an important role in how we use customer insight, technology, automation ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

meeting summaries, document generation, Letters of Authority, fact finds and compliance file checking. Unlike an early-stage product, Aveni Assist already has an established customer base and a strong market presence. Your focus will be on scaling the product through continuous improvement—enhancing customer workflows, increasing adoption … hands-on, high-ownership product role. You'll work closely with the Head of Product (Wealth) on product strategy while independently leading customer discovery, roadmap prioritisation, delivery and release planning. You'll collaborate with Engineering, Design, Customer Success and Commercial teams to ensure we're solving the right ...

intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product … assets. We are currently looking a Head of Product Management, who will lead and develop our Product team, helping turn product strategy into meaningful customer and commercial outcomes across a complex and evolving platform. This is a deeply hands-on leadership role, you will stay close to the product ...

technology for sport, media and entertainment. Our platform powers experiences for the NBA, Premier League, Formula 1, Sky and more. We are hiring a Customer Success Lead who can build strong customer relationships and turn them into increased adoption of Monterosa’s products. As part of the Success … will own the daily relationship with a portfolio of customers - understanding their goals translate data into strategic recommendations that drive platform adoption and customer health. You will work closely with Account Management and Commercial to focus on renewals and identify expansion opportunities. Key Responsibilities: Customer Relationships ...

Monterosa we're looking for a Customer Success Lead to join our team. Full-time · London or Liverpool About Us At Monterosa, we create powerful audience engagement experiences that connect some of the world’s biggest brands with their fans in real time. With over two decades of technical … with a growing international presence, we’re a collaborative, forward-thinking team passionate about building impactful digital products and delivering exceptional customer experiences. About the job As part of the Success and Support team, you will own the daily relationship with a portfolio of customers - understanding their goals translate ...

Customer Success Manager – Umbrella & Payroll £45,000–£50,000 + Benefits | Stockport | Full-time | Office Based Umbrella/contractor payroll experience required If you understand umbrella payroll, contractor payroll and the temporary labour market, we want to hear from you. Accomplish Today is recruiting a Customer Success Manager … established and growing payroll technology business serving the umbrella, contractor and temporary workforce sectors. This isn't a generic SaaS Customer Success position. We're looking for someone who already understands the world our clients operate in. Someone who can talk confidently about payroll, understand the pressures facing umbrella ...

Description About the Role As the Customer Lifecycle Marketing Manager for EMEA , you will execute the execution of customer expansion, adoption, and engagement programs across the EMEA region. This role focuses on translating global customer lifecycle marketing strategy into regionally relevant programs that drive upsell, cross-sell … retention, and long-term customer value. Reporting to the Director, Customer Lifecycle Marketing, you will partner closely with EMEA leaders across Customer Success, Sales, Product Marketing, and Advocacy to deliver measurable impact across the customer lifecycle. You will balance global consistency with local nuance, ensuring EMEA ...

Experience, balancing immediate commercial opportunities with long-term platform investment. Build trusted relationships with merchants to understand their challenges, identify unmet needs and turn customer insight into product direction. Partner closely with Commercial teams to support merchant growth, improve onboarding and strengthen existing partnerships. Work alongside Engineering … design scalable solutions across APIs, integrations and ecommerce platforms. Make evidence-based prioritisation decisions using customer insight, product metrics and commercial performance. Collaborate with stakeholders across Engineering, Commercial, Risk, Operations and Product Marketing to align on product priorities. Improve how merchant feedback is captured, prioritised and translated into ...

Role: Lead AI Solution Architect (Customer)Team: Song AI & Data – AI & Modelling Craft, UK&ILocation: London/ManchesterCareer Level: Manager (L7)We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology … imagination, technology and intelligence.Visit us at: The TeamWithin Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. Our expertise ...

continuing to expand. As the business grows, they are looking for an Online Reputation Coordinator to take ownership of their online reputation, customer feedback and employer brand across a wide range of review platforms and social channels. This is far more than a social media or review management role … with challenging customers and sensitive situations. Day to Day You'll become the central point of contact for the organisation's online reputation, ensuring customer and colleague feedback is not only responded to professionally, but used as a genuine tool for business improvement . Your responsibilities will include: Monitoring ...

here — and if the work stops feeling good, we take that seriously. The Product tribe shapes what we build and why. Product teams turn customer insight and research into clear product direction, fast experiments and polished, useful experiences. The tribe is about answering the tough questions — what … whom, and how we measure success. What you’ll be doing own difficult, ambiguous product growth problems and turn incomplete information into measurable customer and commercial outcomes. identify where growth is constrained across acquisition, activation, adoption, retention, expansion, monetisation, pricing, packaging, positioning, or market share. define target outcomes, leading ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

client is an ambitious D2C challenger brand with a highly engaged customer community and a proven track record of customer acquisition. As the business moves into its next phase of growth, the opportunity now centres on what happens after the first purchase: increasing retention, frequency, loyalty, and long … term customer value. With subscriptions currently accounting for around 10% of revenue, an established loyalty scheme and a mobile app used heavily by loyal customers, there is genuine scope to build a much stronger recurring revenue engine. The CRM Retention Manager will own and shape the wider ...

Head of Product, you are the voice, validator and external face of QUOODA. Engineering owns what gets built and why; you bring the customer and commercial judgement they need to make those decisions well, and you are accountable for ensuring the product meets the bar before it reaches customers. … your closest working relationships are with the CTO and Director of Engineering: you keep them unblocked, informed and well-connected to the commercial and customer context they need. You are the product's spokesperson externally to customers, to sales and new business, and to customer success ...

find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ). We're looking for a motivated, customer-focused CRM Adviser to join our Life Services Marketing team at Co-op during an exciting period of growth and investment in new technology. … Customer Relationship Management) plays an important role in helping us deliver personalised communications and experiences across our Insurance, Funeralcare and Legal Services businesses, supporting customers through some of life's most important moments. Why this job matters The right communication at the right time can make a real difference. ...

role will help provide the glue that empowers the business to capitalise on the wide range of data assets and drive value from the insight we extract. We develop advanced and actionable data-driven insight to increase the efficiency of our whole organisation, increase customer lifetime value … improve customer experience, and open new business opportunities. You'll play a key role in shaping and enhancing our data platform, working across projects ranging from integrations with client systems and third parties through to the continuous enhancement of our data lakehouse, enabling both batch and streaming data capabilities. ...

Company They are a well-established consumer-focused organisation undergoing a significant data and AI transformation. With strong investment in technology, analytics, and customer insight capabilities, they are building a modern Data Science function focused on delivering measurable business value. The team is moving beyond ad hoc analytics … will work closely with Data Science leadership, engineers, analysts, and business stakeholders to develop and deploy machine learning solutions across a range of customer and commercial use cases. Responsibilities include: Building, validating, and deploying predictive and machine learning models Developing customer segmentation and customer lifetime value models ...

running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering … each product: the problems they solve, the outcomes they deliver, and the measures that prove it. Maintain a single prioritised roadmap that balances customer demand, commercial opportunity, SOC operationalneedand technical debt. Own the product backlog in Azure DevOps, writing clear epics, features, userstoriesand acceptance criteria that engineering ...

customers to help them maximise the value of their investment while identifying opportunities to grow their partnership with us. Rather than focusing on new customer acquisition, you'll drive revenue through strategic account expansion, cross-sell, upsell and multi-product adoption. How you will spend your time … including through business reviews, briefings and industry events, that give you visibility into customers' long-term priorities. Develop account plans that grow product adoption, customer value and ARR. Partner with Customer Success across the customer lifecycle, from onboarding through renewal and growth. Work cross-functionally with Product ...

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve … customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. ...

from research and ideas through to final delivery Create wireframes, prototypes and UI designs using Figma Carry out user research and usability testing Use customer feedback and data to improve products Work closely with Product and Engineering teams Help shape product roadmaps and new features Make sure designs … easy to use Contribute to and improve our design system Support and mentor other designers Explore how AI can be used to improve the customer experience What we're looking for Strong experience as a Product Designer/UX Designer Excellent UI and visual design skills Strong experience with ...

platform, helping teams better understand our customers and make informed decisions with confidence. You'll partner closely with Product, Design, Engineering, Data, and other customer facing teams to plan and deliver impactful research. You'll be comfortable navigating ambiguity, balancing multiple priorities, and driving research projects forward from inception … drive product and business decisions Managing multiple research initiatives simultaneously, balancing competing priorities while maintaining quality and momentum Collaborating closely with Product, Design, Engineering, Customer Success, and Commercial teams to identify research opportunities and answer high-value business questions Communicating research findings confidently and effectively to a range ...