1 to 25 of 291 Permanent Customer Service Jobs in the North West

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues … and complete requests, ensuring a seamless experience for end users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will … software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT More ❯

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Service Specialist. Working with the Customer Care Team, you will be handling complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of … clients. This a very varied, fast paced role within a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please … apply today and we'll be in touch! Customer Care Specialist - Manchester 26,000 Role Description In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support More ❯

Warehouse/Customer Service Operatives Required Location : Chester CH5 Salary : £12.21 per hour Overtime after 40hrs Minimum 40 hours per week Start Date = ASAP Contract type : Temp to Perm Duties of role General Warehouse Duties Picking/Packing Data Entry of online sales using IT system Photographing stock … in a polite and professional manner Stock rotation and moving cages from processing areas to sold shelves and vice versa Organising of stock Answering customer queries over the phone Replying to customer queries via email Excellent Customer Service About the person Warehouse Experience IT Literate Excellent … Customer Service Background Reliable/Good timekeeper. Shift Pattern Monday to Friday Start 8am 5.30pm Occasional Saturdays may be required Send your CV via the apply button. More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes … while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management: Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. More ❯

current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities … requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯

is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. The Role Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and … accordance with our established operational routines and procedures. This is casual role for the weekends and hours may vary. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers. Key areas of responsibility include: Provide excellent customer service to … information and have the knowledge to sell memberships when a person joins or renews Promote the centres services and programs to customers and accept customer bookings and enrolments Develop and maintain good working relations with customers Promote and exercise good public relations at all times Opening/closing of More ❯

We look forward to having you join our journey and seeing how far we can go, together! This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our … customers experience outstanding service and support levels. Service Desk Manager at Conferma is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk … performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk is operating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives More ❯

Join Our Team as a NOC Tier 1 Engineer ! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing … service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining … customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance More ❯

Digital Customer Service Advisor Shift pattern: Full-time, 5 days a week, 3:30pm-12am (weekend work included) Salary: £25,896. Start date: 12th June 2025. Interviews taking place mid May. Location: Fully on-site, Warrington. An exciting opportunity has arisen for a Digital Customer Service … and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect … role for you. What you'll do: Servicing inbound contacts regarding online account queries. Providing customers with professional and friendly service via live chat, telephone and email. Ensuring data is accurately recorded, including any adjustments, closures, and other processes. Resolving all customer account queries efficiently and in a More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager Chester £40,415- £42,542 per year 40 hours per week - Monday to Friday - 8:00am - 4:30pm We … are looking for a Service Delivery Manager to join our Planned and Minor Works team based in Chester. As Service Delivery Manager you will cover different sites across the North Region, your daily activities will include coordinating a team of 10 Multi Trade Operatives to ensure productivity within … in Joinery is crucial.You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard Inspecting works completed to ensure these More ❯

A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing product support. Duties & Responsibilities * To provide an excellent customer service experience whilst managing customer expectations * To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony. * To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing … Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time management skills, with a logical approach to problem solving. * Ability to work under pressure and within time More ❯

A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing product support. Duties & Responsibilities * To provide an excellent customer service experience whilst managing customer expectations * To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony. * To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing … Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time management skills, with a logical approach to problem solving. * Ability to work under pressure and within time More ❯

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its … rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business. Join Shawbrook because you: Want to help … looking for an experienced Deskside Support Engineer to join our team in our busy Manchester office. You will be part of the end user service function, working as an escalation point for both Service Desk and the business for all deskside activities. This role will work closely with More ❯

looking for an experienced Deskside Support Engineer to join our team in our busy Manchester office. You will be part of the end user service function, working as an escalation point for both Service Desk and the business for all deskside activities. This role will work closely with … role will join a collaborative, friendly team and will work closely with other Deskside Engineers as well as collaborating with our Infrastructure and wider Service Desk teams. This role provides a great platform to learn and progress in whichever direction you want, whether you have an interest in infrastructure … including 1 day per week at our Sheffield office. Responsibilities Act as the primary escalation point for desktop and administration tasks from the IT Service desk. Provide exceptional local and remote support, becoming a trusted expert in the office. Deliver outstanding customer service, managing user and system More ❯

Join Our Team as a NOC Tier 2 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 2 Engineer to join our team in Bolton . Your role will encompass a range of second-line services, including remote support and issue diagnosis for our managed services … customers. You will utilise Intercitys system management toolsets and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly … and helpful attitude is paramount. This role will operate on a 24-hour rota shift pattern. Key Responsibilities as a NOC Tier 2 Engineer: Customer Support: Remotely support and identify issues affecting customer systems and services, then perform 2nd line diagnosis with a view to resolution. Independent Work More ❯

M247 England, United Kingdom Customer Service & Operations Hybrid Warning! Vacancy not published Company Description Location: Manchester, with some travel nationally Contract: Full Time, Permanent Full, clean current driving license is essential. About M247 Welcome to the M247 adventure! We're not your average company - we're a tight … to dive in? Your journey begins with that application - and who knows where it could take you in our vibrant team! Position The Role Customer facing role focusing on delivery of field service nationally - to include site survey, installation, de-installation, preventive planned maintenance, fault analysis, repairs and … upgrades. Providing high customer satisfaction, ensuring a professional service with effective, efficient & safe work practices. Delivering M247 services in a timely and cost-efficient way and in accordance with agreed customer specifications, design requirements and to Health and Safety and quality standards. Delivering high quality onsite service More ❯

looking to expand in various departments. They are looking to add a key player in helping the sales team run efficiently, providing first class customer service and admin support. The Role You will work as part of a collaborative team specialising in Apple-centric technical solutions for education … customers. You will work with clients across the UK to handle and qualify inbound calls and queries, with excellent customer service levels. Serving as the first point of contact for all inbound calls into the Education line, routing to the right team member or, where appropriate, handling the … request, including quotes, order updates and finance updates. The Requirements 2+ years' experience in a customer service role. Strong organisation and attention to detail. Benefits A sociable team with regular company socials. Opportunities for growth and professional development. Company Apple technology provided. On site gym and free parking. More ❯