1 to 25 of 182 Permanent Customer Service Jobs in the North West

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as a … Service (CCaaS). Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our … customers. You'll play a pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal … high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced … role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue More ❯

Pay: £32,000.00-£37,000.00 per year Job Description: Customer Service Manager I £32k - £37k I Middleton (Office-based) Salary: £32,000 - £37,000 Hours: 9am 5pm (Full-Time) Contract: Perm Start: Flexible, will wait until the New Year for the right person! Who we are We are tech lifesavers! We specialise in giving corporate IT equipment a … We re a fast-growing, friendly team who believe in doing things the right way with integrity, innovation, and a sense of humour. If you re passionate about great service, smart solutions, and making a difference, you ll fit right in! Role Overview We are seeking a proactive, people-focused Customer Service Manager to lead and elevate … our customer service operations. In this key role, you ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery. The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service. Main Responsibilities Customer Service More ❯

Pay: £32,000.00-£37,000.00 per year Job Description: Customer Service Manager I £32k - £37k I Middleton (Office-based) Salary: £32,000 - £37,000 Hours: 9am–5pm (Full-Time) Contract: Perm Start: Flexible, will wait until the New Year for the right person! Who we are We are tech lifesavers! We specialise in giving corporate IT equipment a … We’re a fast-growing, friendly team who believe in doing things the right way — with integrity, innovation, and a sense of humour. If you’re passionate about great service, smart solutions, and making a difference, you’ll fit right in! Role Overview We are seeking a proactive, people-focused Customer Service Manager to lead and elevate … our customer service operations. In this key role, you’ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery. The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service. Main Responsibilities Customer Service More ❯

please visit HONOR online at HONOR United Kingdom (honor.com/uk/) Job Title: Call Centre Manager Job Location: Manchester/Liverpool (North-West) Frequent business trips to various customer locations (including some international travel) Contract Type: 1 year Fixed-term Contract(Renewal) About the Role In this exciting role, you will play a pivotal role in shaping the … center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models. This role will require extensive travel to various locations across the UK … classroom instruction, role-playing exercises, and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers. More ❯

Helpdesk Operator to join a busy Help-desk team based in Salford . This is a fantastic role for someone with experience in a fast-paced help-desk or customer service environment who is looking for long-term stability, with the opportunity to go permanent. The successful candidate must be available for weekend work . Our client is … seeking a hardworking , reliable , and professional candidate who is confident handling customer queries, logging jobs, and providing excellent service under pressure. Working hours Part-Time Option: Days: Saturday & Sunday Hours: 8:00am - 5:00pm (Flexible) Full-Time Option: Days: Saturday & Sunday plus 3 weekdays Hours: 8:00am - 5:00pm (Flexible) Daily responsibilities will include: Achieve Key Performance Indicators … KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service More ❯

role is hybrid with 3/4 days per week based at our Bolton & Manchester offices** We are seeking an experienced IT Support Engineer to join our internal IT Service Desk team and provide 2nd Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively resolve issues and complete requests … ensuring a seamless experience for clients. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. The candidate will act as a bridge between our 1st line support team and our 3rd line infrastructure team. In order to succeed … for clients. Experience in the building of physical laptops and MAC support is desirable. Proactive Issue Resolution: Identify and resolve issues proactively to minimize downtime. Maintain high standards of customer service. Microsoft Modern Workplace & Cloud Technologies: Utilize Intune, Autopilot, M365 and Azure to manage and support end-user environments. Strong knowledge of Office 365, Microsoft Teams, Exchange, Intune, and More ❯

Customer Service Representative 📍 Knutsford 🕒 Full-time, on-site | Shift patterns Are you passionate about delivering customer service? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries! This is an opportunity to kick-start a long career … with a Saas based technology business. What You’ll Be Doing: Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat. Record, track, and escalate issues according to company processes and deadlines. Always communicate professionally, with empathy and efficiency. Help improve processes by spotting patterns and suggesting better ways of working. What We … re Looking For: 1+ years of customer support or service experience Strong written and verbal communication skills (English) Full UK driving license Strong phone experience - comfortable speaking to customers over the phone 📩 Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn More ❯

Customer Service Representative 📍 Knutsford 🕒 Full-time, on-site | Shift patterns Are you passionate about delivering customer service? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries! This is an opportunity to kick-start a long career … with a Saas based technology business. What You’ll Be Doing: Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat. Record, track, and escalate issues according to company processes and deadlines. Always communicate professionally, with empathy and efficiency. Help improve processes by spotting patterns and suggesting better ways of working. What We … re Looking For: 1+ years of customer support or service experience Strong written and verbal communication skills (English) Full UK driving license Strong phone experience - comfortable speaking to customers over the phone 📩 Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn More ❯

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within … a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch! Customer Solutions Specialist - Manchester £26,000 Role Description In a … fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute More ❯

role will also identify and acquire new customers for the sales teams on multiple channels. The primary responsibility will be to drive sales through a proactive outreach and excellent customer service, and act on gaps in the sales trends, to optimize our revenue potentials. This role will involve working closely with all departments of the business to achieve … targets and enhance customer satisfaction. Skills/Experience/Competencies: Proven experience in sales and customer service Ability to understand and explain technical product information Previously worked in a B2B customer relationship environment Strong interest in IT and technical support Excellent communication and interpersonal skills Results-oriented mindset with a focus on meeting and exceeding sales … software Experience working towards strict KPIs and targets Demonstrable skills in interpersonal communication, business acumen and self-management KEYWORDS: sales, account management, targets, client, B2B, business to business, KPI, customer service Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you More ❯

forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid … problem solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party … vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in More ❯

drive transformation and efficiency across Ruby Energy. You’ll analyse processes and systems, identify improvement opportunities, and support delivery from design to go-live. Working across operations including sales, customer service, billing, and data you’ll turn insight into action, ensuring projects deliver real business impact, improved productivity, and better customer experiences. Please note: This is a … solutions align with strategic business goals and the broader transformation vision. Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance. Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to … successful implementation. Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems. Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation. Monitor post More ❯

About the role We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a full time 35 hour per week on a permanent basis. We currently operate a hybrid working pattern, you'll work 2 days per week at Bower House, and 3 days remotely. However, please note the first … provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls … requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things is just as important as More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field Service … and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous improvement. What we … offer: Competitive salary + bonus Career development and leadership training Supportive, inclusive, and forward-thinking environment Join us and help shape the future of service excellence. Apply now and be part of a great place to belong. Formal HR Job Description Position Title: Service Delivery Manager Department: Field Service Operations Reports To: Operations Director Direct Reports: Internal More ❯

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field Service … and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous improvement. What we … offer: Competitive salary + bonus Career development and leadership training Supportive, inclusive, and forward-thinking environment Join us and help shape the future of service excellence. Apply now and be part of a great place to belong. Formal HR Job Description Position Title: Service Delivery Manager Department: Field Service Operations Reports To: Operations Director Direct Reports: Internal More ❯

Do you have experience in a customer service role, helping clients solve problems and answer questions Are you looking for a position with a company that’s passionate about growth and development Would you like to be part of a team at a company that’s achieving record-breaking success? Talos360 is hiring a Customer Support Agent … ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you. Position : Customer Support Agent Location: Warrington (Easily accessible from the M62) Salary: Up to £30,000 DOE + benefits Why join Talos360? Talos360 awards include: • 1st Best Workplace in Europe … the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do. The Role: As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the More ❯

Job Description Purpose of the Role As the Service Desk Team Leader, you will lead and develop the Service Desk team, reporting directly to the Service Desk Manager. You will oversee day-to-day operations, ensuring the consistent delivery of high-quality technical support and excellent customer service. Your responsibilities will include implementing and refining effective … and develop support team members, providing guidance, mentoring, and coaching to enhance performance. Plan team workload, manage shift patterns, holidays, and resource allocation. Ensure consistent achievement of incident and service request SLA targets. Act as the escalation point for complex or high-priority queries. Manage supplier relationships where applicable, ensuring delivery aligns with organisational requirements. Conduct weekly review meetings … coordinated. Produce, analyse, and maintain regular reporting on team performance, ticket trends, and area metrics. Identify skills gaps, coordinate training, and support career development within the team. Engage in service reviews, contribute to service improvement initiatives, and provide input into Service Desk strategy. Recognise opportunities to improve Service Delivery processes and implement changes. Monitor and act More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. Job Purpose With a key focus on customer service, you’ll be part of a team of engineers responsible for the support, maintenance upgrade, and expansion of infrastructure services across Outcomes First Group’s large estate … participate in the implementation of technologies and platforms supporting a complex corporate network infrastructure. Ensure high availability of on-premises platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate escalated and infrastructure level issues impacting the operation of the business. Provide direction and supervision of resellers and partners on the design and support of … offices. Assist the planning and implementation of new or improved network integrations following business acquisition or expansion. Serve as one of the primary points of contact for suppliers and service providers. Manage and monitor the business server infrastructure based primarily on Microsoft and Hyper-V technologies. Manage and monitor the business network infrastructure based primarily on Meraki and Ubiquiti More ❯

and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. Job Purpose With a key focus on customer service, you’ll be part of a team of engineers responsible for the support, maintenance upgrade, and expansion of infrastructure services across Outcomes First Group’s large estate … participate in the implementation of technologies and platforms supporting a complex corporate network infrastructure. Ensure high availability of on-premises platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate escalated and infrastructure level issues impacting the operation of the business. Provide direction and supervision of resellers and partners on the design and support of … offices. Assist the planning and implementation of new or improved network integrations following business acquisition or expansion. Serve as one of the primary points of contact for suppliers and service providers. Manage and monitor the business server infrastructure based primarily on Microsoft and Hyper-V technologies. Manage and monitor the business network infrastructure based primarily on Meraki and Ubiquiti More ❯

Onboarding Consultant to join a fast-growing, award-winning global SaaS business in Manchester. This role is perfect for a payroll professional who enjoys working with clients, delivering excellent service, and supporting smooth onboarding transitions. Main duties: Support new clients through the payroll onboarding process Manage seamless transitions from previous payroll providers Build strong relationships with new clients and … understand their needs Assist with payroll parallel runs and system setup Check payroll accuracy and ensure data matches previous providers Deliver clear communication and excellent customer service throughout onboarding What we're looking for: Experience onboarding payroll clients in a bureau/accountancy practice or implementing payroll systems in-house would be desirable Strong payroll knowledge Strong communication … and customer service skills High attention to detail and problem-solving ability Benefits: Profit share scheme Day off on your birthday 25 days' holiday plus bank holidays (increases with service) Bright Exchange retail discounts Pension Plan with Royal London & Life Insurance Employee Assistance Programme Company incentives and discount schemes Brand new on-site gym Career development and More ❯